"coat!" the manager repeated. "Then you won't have to pay the tax." "But I have to sign a form," my father exclaimed. "I have to declare the things I've bought and am bringing into the country." "Don't declare it; just wear it," the manager said once again. "Don't worry about the tax." My father was silent for a moment, and then he said, "Look, frankly I'm not as worried about having to pay the tax as I am about this new salesman you're training. He's watching you. He's learning from you. What is he going to think when you sign his commission? What kind of trust is he going to have in you in managing his career?" Can you see why employees don't trust their managers? Most of the time, it's not the huge, visible withdrawals like major ethics violations that wipe out organizational trust. It's the little things--a day at a time, a weak or dishonest act at a time--that gradually weaken and corrode credibility. Whoever"