people, everywhere, are prone to two completely contradictory tendencies: on the one hand, a tendency to be playfully creative just for the sake of it; on the other, a tendency to agree with anyone who tells them that they really shouldn't act that way. This latter is what makes the game-ification of institutional life possible. Because if you take the latter tendency to its logical conclusion, all freedom becomes arbitrariness, and all arbitrariness, a form of dangerous, subversive power. It is just one further step to argue that true freedom is to live in an utterly predictable world that is free from freedom of this sort. (p. 201)