"Good manners lead to better relationships, more career success, and less personal stress. Manners are a relief, not a terrible obligation. It's my belief that etiquette isn't cold and formal; it's warm and flexible. I am very con- cerned with manners, but I am not a robot. Manners are simply about asking yourself, What's the right thing to do? I deeply believe that if we all have this simple question in our minds, we will do right by one another. From Gunn's Golden Rules