"He shook his head. "It's ridiculous. And embarrassing." "People have no respect for professionalism," I said. "Exactly." He waggled the tip of the knife at me, wincing as his fractured arm shifted an inch. "You get it. I'm trying to provide an efficient, skilled service, but no, they want me to stand there and talk the target to death, like I'm some kind of Saturday morning cartoon villain."