Once, after one of our special effects software guys resigned, he wrote me an email containing two complaints. First, he said, he didn't like that his job involved cleaning up so many little problems caused by the new software. Second, he wrote, he was disappointed that we weren't taking more technical risks in our movies. The irony was that his job was to help solve problems that arose precisely because we were taking a major technical risk by implementing new software systems. The mess that he encountered--the reason he quit--was, in fact, caused by the complexity of trying to do something new. I was struck by how he didn't understand that taking a risk necessitated a willingness to deal with the mess created by the risk. So: