"It was then, after my presentations to thirty-two generals, that I first began to see how similar the approach to leadership problems was throughout our civilization. After two days of presentations, a three-star general, the commander of an entire Army corps--two panzer divisions--stood up and said to me, "You know, one of our problems is that the sergeant-majors coddle the new recruits, and we keep telling them that such helpfulness will not make them very good soldiers in the field." And then he turned to his fellow officers and said, "But from what Ed has been saying here the past two days, we're not going to have any more luck changing the sergeant-majors than they are having trying to change the new recruits." Now this man had three stars on his shoulder; how much more authority would you want? He commanded more weapons of destruction than exploded in all of World War II; how much more power do you need? Yet neither his authority nor his power were enough to ensure a "command presence." And I began to think about similar frustrations reported to me by imaginative psychiatrists who were frustrated by head nurses, creative clergy who were stymied by church treasurers, aggressive CEOs who were hindered by division chiefs, mothers who wished to take more responsible stands with their children but who were blindsided by their chronically passive husbands, not to mention my experience of watching nine eager Presidents sabotaged by a chronically recalcitrant Congress. Eventually I came to see that this "resistance," as it is usually called, is more than a reaction to novelty; it is part and parcel of the systemic process of leadership. Sabotage is not merely something to be avoided or wished away; instead, it comes with the territory of leading, whether the "territory" is a family or an organization. And a leader's capacity to recognize sabotage for what it is--that is, a systemic phenomenon connected to the shifting balances in the emotional processes of a relationship system and not to the institution's specific issues, makeup, or goals--is the key to the kingdom. My"