"It seems no one is guaranteed a job anywhere anymore. These are troubled times for workers. The creeping sense that no one's job is safe, even as the companies they work for are thriving, means the spread of fear, apprehension, and confusion. One sign of this growing unease: An American headhunting firm reported that more than half of callers making inquiries about jobs were still employed--but were so fearful of losing those jobs that they had already started to look for another.5 The day that AT&T began notifying the first of forty thousand workers to be laid off--in a year when its profits were a record $4.7 billion--a poll reported that a third of Americans feared that someone in their household would soon lose a job. Such fears persist at a time when the American economy is creating more jobs than it is losing. The churning of jobs--what economists euphemistically call "labor market flexibility"--is now a troubling fact of work life. And it is part of a global tidal wave sweeping through all the leading economies of the developed world, whether in Europe, Asia, or the Americas. Prosperity is no guarantee of jobs; layoffs continue even amidst a booming economy. This paradox, as Paul Krugman, an MIT economist, puts it, is "the unfortunate price we have to pay for having as dynamic an economy as we do."6 There is now a palpable bleakness about the new landscape of work. "We work in what amounts to a quiet war zone" is the way one midlevel executive at a multinational firm put it to me. "There's no way to give your loyalty to a company and expect it to be returned anymore. So each person is becoming their own little shop within the company--you have to be able to be part of a team, but also ready to move on and be self-sufficient." For many older workers--children of the meritocracy, who were taught that education and technical skills were a permanent ticket to success--this new way of thinking may come as a shock. People are beginning to realize that success takes more than intellectual excellence or technical prowess, and that we need another sort of skill just to survive--and certainly to thrive--in the increasingly turbulent job market of the future. Internal qualities such as resilience, initiative, optimism, and adaptability are taking on a new valuation. A"