"Among the things he learned: John was so tightly scheduled, and meetings with him were so precious, that people tended to overprepare to see him, which served no one. In fact, John said, "there were a lot of notes about my time management, and how I carry the emotion of one meeting into the next, making some people ask, 'Why is he upset at us?' I didn't know I was doing any of this, and those two-and-a-half pages were really tough to read. But it was so valuable for me to hear, and I'm already working to correct those things."