"A voicing apprentice came to work at the Steinway factory one day to find his master, a man of great reserve, in tears. The master was standing before the disassembled action assembly of an old Steinway grand that had been sent back to the factory to be reconditioned. "What's wrong?" asked the apprentice. "How can I help?" The master then explained that when he had removed the action assembly from the piano, he had found the name of another Steinway technician hidden on the inside, the signature of his late father."