"One of the deepest of all the human hungers is the need to be understood, cherished and honored. Yet, in the fast-paced days we live in, too many people believe that listening involves nothing more than waiting for the other person to stop talking. And to make matters worse, while that person is speaking, we are all too often using that time to formulate our own response, rather than empathizing with the point being made. Taking the time to truly understand another's point of view shows that you value what he has to say and care about him as a person. When you start "getting behind the eyeballs" of the person who is speaking and try to see the world from his perspective, you will connect with him deeply and build high-trust relationships that last."