" It was 11 a.m. on one of those hot humid days of her last summer when I arrived at apartments 8 and 9 in Kensington Palace, where the Princess lived. The front door was open so I walked straight in. It took a few minutes before I found her butler, Paul Burrell, who apologized for not greeting me, and showed me to the loo. The walls were hung with cartoons depicting various events in Diana's life (including one of a huge pile of horse dung, which said, "Has anyone seen James Hewitt?")."