"We have now reached a level in which many people are not merely unacquainted with the fundamentals of punctuation, but don't evidently realize that there are fundamentals. Many people--people who make posters for leading publishers, write captions for the BBC, compose letters and advertisements for important institutions--seem to think that capitalization and marks of punctuation are condiments that you sprinkle through any collection of words as if from a salt shaker. Here is a headline, exactly as presented, from a magazine ad for a private school in York: "Ranked by the daily Telegraph the top Northern Co-Educational day and Boarding School for Academic results." All those capital letters are just random. Does anyone really think that the correct rendering of the newspaper is "the daily Telegraph"? Is it really possible to be that unobservant? Well, yes, as a matter of fact. Not long ago, I received an e-mail from someone at the Department for Children, Schools and Families asking me to take part in a campaign to help raise appreciation for the quality of teaching in Great Britain. Here is the opening line of the message exactly as it was sent to me: "Hi Bill. Hope alls well. Here at the Department of Children Schools and Families..." In the space of one line, fourteen words, the author has made three elemental punctuation errors (two missing commas, one missing apostrophe; I am not telling you more than that) and gotten the name of her own department wrong--this from a person whose job is to promote education. In a similar spirit, I received a letter not long ago from a pediatric surgeon inviting me to speak at a conference. The writer used the word "children's" twice in her invitation, spelling it two different ways and getting it wrong both times. This was a children's specialist working in a children's hospital. How long do you have to be exposed to a word, how central must it be to your working life, to notice how it is spelled?"