"The first caller's avatar appeared in front of me in my support chat room. His name and stats also appeared, floating in the air above him. He had the astoundingly clever name of "HotCock007." I could see that it was going to be another fabulous day. HotCock007 was a hulking bald barbarian with studded black leather armor and lots of demon tattoos covering his arms and face. He was holding a gigantic bastard sword nearly twice as long as his avatar's body. "Good morning, Mr. HotCock007," I droned. "Thank you for calling technical support. I'm tech rep number 338645. How may I help you this evening?" The customer courtesy software filtered my voice, altering its tone and inflection to ensure that I always sounded cheerful and upbeat. "Uh, yeah ..." HotCock007 began. "I just bought this bad-ass sword, and now I can't even use it! I can't even attack nothing with it. What the hell is wrong with this piece of shit? Is it broke?" "Sir, the only problem is that you're a complete fucking moron," I said. I heard a familiar warning buzzer and a message flashed on my display: COURTESY VIOLATION--FLAGS: FUCKING, MORON LAST RESPONSE MUTED--VIOLATION LOGGED"