"Someone has to puncture the prevailing fiction that we're a "family" here, we "associates" and our "servant leaders," held together solely by our commitment to the "guests." After all, you'd need a lot stronger word than dysfunctional to describe a family where a few people get to eat at the table while the rest--the "associates" and all the dark-skinned seamstresses and factory workers worldwide who make the things we sell--lick up the drippings from the floor: psychotic would be closer to the mark." --