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Exemplary leaders know that if they want to gain commitment and achieve the highest standards, they must be models of the behavior they expect of others.
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James M. Kouzes |
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Recognition is the most powerful currency you have, and it costs you nothing,
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James M. Kouzes |
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Research indicates that the highest performing managers and leaders are the most open and caring. The best leaders demonstrate more affection toward others and want others to be more open with them. They are more positive and passionate, more loving and compassionate, and more grateful and encouraging than their lower performing counterparts.
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James M. Kouzes |
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Celebrations] are the punctuation marks that make sense of the passage of time; without them, there are no beginnings and endings. Life becomes an endless series of Wednesdays.
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James M. Kouzes |
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In the end, leaders don't decide who leads. Followers do.
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James M. Kouzes |
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Change is the province of leaders. It is the work of leaders to inspire people to do things differently, to struggle against uncertain odds, and to persevere toward a misty image of a better future.
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James M. Kouzes |
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The Truth Is That Challenge Is the Crucible for Greatness. The study of leadership is the study of how men and women guide people through uncertainty, hardship, disruption, transformation, transition, recovery, new beginnings, and other significant challenges. It's also the study of how men and women, in times of constancy and complacency, actively seek to disturb the status quo, awaken new possibilities, and pursue opportunities.
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James M. Kouzes |
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When leaders are doing their best, they Model the Way, Inspire a Shared Vision, Challenge the Process, Enable Others to Act, and Encourage the Heart.
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James M. Kouzes |
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Teamwork: What did you do today to lend a hand to a colleague? Respect: What did you do today to acknowledge the work of one of your colleagues? Learning: What's one mistake you made in the last week, and what did you learn from it? Continuous improvement: What have you done in the past week to improve so that you're better this week than last? Customer focus: What is one change you made in the last week that came from a customer suggestion..
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James M. Kouzes |
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The climb to the top is arduous and steep. People become exhausted, frustrated, and disenchanted, and are often tempted to give up. Genuine acts of caring draw people forward.
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James M. Kouzes |
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Values constitute your personal "bottom line." They serve as guides to action. They inform the priorities you set and the decisions you make. They tell you when to say yes and when to say no. They also help you explain the choices you make and why you made them. If you believe, for instance, that diversity enriches innovation and service, then you should know what to do if people with differing views keep getting cut off when they offer fre..
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James M. Kouzes |
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Leading by example is more effective than leading by command.
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James M. Kouzes |
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When seen through the lens of a servant's heart, leadership becomes not just a job but a calling. Lives are changed for the better. Next-generation leaders are molded. Along the way, the sense of destiny God planted in each individual soul finds fulfillment.
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James M. Kouzes |
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Anyone who's ever been in a leadership role quickly learns that you're squeezed between others' lofty expectations and your own personal limitations. You realize that while others want you to be of impeccable character, you're not always without fault. You learn that you can't see around every corner, and even if you know your way forward everyone may not end up at the same destination, let alone be on time. You discover that despite your b..
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James M. Kouzes |
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Don't be defensive. People will be reluctant to share feedback if they are afraid of hurting your feelings or having to justify their perceptions. Listen carefully. Relax and actively listen to understand what the other person is trying to tell you; be sensitive to how your nonverbal communication is affecting the other person's willingness to share with you. Suspend judgment. Listen, don't judge. Don't worry about what you're going to say,..
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James M. Kouzes |
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How did you do it?" we asked Don. "How did you make it to the top of Mount Rainier on one leg?" "One hop at a time," he said."
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James M. Kouzes |
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When you give people a choice about being a part of what's happening, they're more likely to be committed to a project. Is there a piece of something you are working on that you could open up to others? It
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James M. Kouzes |
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Interestingly, one of the most important times to listen well is when you disagree with the message, especially as it relates to how we affect others.
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James M. Kouzes |
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You have to believe, and you have to develop the skills to transmit your belief. It's your passion that brings the vision to life. If you're going to lead, you have to recognize that your enthusiasm and expressiveness are among your strongest allies in your efforts to generate commitment in others. Don't underestimate your talents.
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James M. Kouzes |