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060b1fc I believe passionately in edutainment--whether in front of a business audience, a classroom of students or a crowd of parishioners at church. Laughter Paco Underhill
19d2dbe you've got to plan for the nonshopper as much as the shopper. Paco Underhill
cb1f37b something about rules--you have to either follow them or break them with gusto. Paco Underhill
a6226d4 A recent study of how men and women differ when it comes to the mall turned up this fact: Men, once you get them in the door, are much more in- terested in the social aspect of malls than the shopping part, whereas women say the social aspect is important but shopping comes rst. Men enjoy the mall as a form of recreation--they like watching people and browsing around in stores more than shopping. Maybe they'll spend fteen minutes in a books.. Paco Underhill
a379c85 into Paco Underhill
05a174d we don't notice a single sign or display we pass until that mission is accomplished. Paco Underhill
7801b9e If you tell too much too soon, you'll overload them and they'll give up. If you confuse them, they'll ignore the message altogether. Paco Underhill
18dae55 Amenability and profitability are totally and inextricably linked. Take Paco Underhill
9a2a3a0 or what has been termed the "decompression zone," as among our most meaningful and useful work. It" Paco Underhill
06f8e7a Remember that more than 60 percent of what we buy wasn't on our list. And Paco Underhill