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Without data, you're just another person with an opinion.
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W. Edwards Deming |
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The worker is not the problem. The problem is at the top! Management!
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W. Edwards Deming |
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Blame the process, not the people.
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W. Edwards Deming |
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Defects are not free. Somebody makes them, and gets paid for making them.
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W. Edwards Deming |
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Quality comes not from inspection, but from improvement of the production process.
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W. Edwards Deming |
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the principle that where there is fear, there will be wrong figures. . . .
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W. Edwards Deming |
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What is the variation trying to tell us about a process, about the people in the process?
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W. Edwards Deming |