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Trust is knowing that when a team member does push you, they're doing it because they care about the team.
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trust
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Patrick Lencioni |
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Remember teamwork begins by building trust. And the only way to do that is to overcome our need for invulnerability.
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leadership
trust
teamwork
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Patrick Lencioni |
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419537d
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Great teams do not hold back with one another. They are unafraid to air their dirty laundry. They admit their mistakes, their weaknesses, and their concerns without fear of reprisal.
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teamwork
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Patrick Lencioni |
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8619cd8
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It's as simple as this. When people don't unload their opinions and feel like they've been listened to, they won't really get on board.
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teamwork
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Patrick Lencioni |
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8a905e0
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Politics is when people choose their words and actions based on how they want others to react rather than based on what they really think.
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Patrick Lencioni |
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ad92ca8
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Not finance. Not strategy. Not technology. It is teamwork that remains the ultimate competitive advantage, both because it is so powerful and so rare.
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Patrick Lencioni |
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5ae7f8d
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So many people there are so concerned about being socially conscious and environmentally aware, but they don't give a second thought to how they treat the guy washing their car or cutting their grass.
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Patrick Lencioni |
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f7d2404
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his biggest problem was his need for a problem.
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Patrick Lencioni |
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45c84d8
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If you could get all the people in an organization rowing in the same direction, you could dominate any industry, in any market, against any competition, at any time.
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Patrick Lencioni |
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1b5fd9e
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A team that is not focused on results ... * Stagnates/fails to grow * Rarely defeats competitors * Loses achievement-oriented employees
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Patrick Lencioni |
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d4a5627
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The only way for the leader of a team to create a safe environment for his team members to be vulnerable is by stepping up and doing something that feels unsafe and uncomfortable first. By getting naked before anyone else, by taking the risk of making himself vulnerable with no guarantee that other members of the team will respond in kind, a leader demonstrates an extraordinary level of selflessness and dedication to the team. And that give..
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Patrick Lencioni |
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354faeb
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If people don't weigh in, they can't buy in.
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Patrick Lencioni |
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5b39aa2
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the fundamental attribution error is the tendency of human beings to attribute the negative or frustrating behaviors of their colleagues to their intentions and personalities, while attributing their own negative or frustrating behaviors to environmental factors.
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Patrick Lencioni |
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9d88860
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the fear of conflict is almost always a sign of problems.
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Patrick Lencioni |
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f3d71ba
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When there is trust, conflict becomes nothing but the pursuit of truth, an attempt to find the best possible answer.
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Patrick Lencioni |
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e5b3416
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Some people are hard to hold accountable because they are so helpful. Others because they get defensive. Others because they are intimidating. I don't think it's easy to hold anyone accountable, not even your own kids
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team
teamwork
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Patrick Lencioni |
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bbf4026
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A fractured team is just like a broken arm or leg; fixing it is always painful, and sometimes you have to rebreak it to make it heal correctly. And the rebreak hurts a lot more than the initial break, because you have to do it on purpose P.37
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teamwork
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Patrick Lencioni |
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4ca0546
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If we don't trust one another, then we aren't going to engage in open, constructive, ideological conflict.
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Patrick Lencioni |
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07d4c8b
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Ego is the ultimate killer on a team
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team
teamwork
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Patrick Lencioni |
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1b0e960
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there is no such thing as too much communication.
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Patrick Lencioni |
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8176f7a
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Members of teams that tend to avoid conflict must occasionally assume the role of a "miner of conflict"--someone who extracts buried disagreements within the team and sheds the light of day on them. They must have the courage and confidence to call out sensitive issues and force team members to work through them. This requires a degree of objectivity during meetings and a commitment to staying with the conflict until it is resolved. Some"
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Patrick Lencioni |
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6f957c1
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When a group of intelligent people come together to talk about issues that matter, it is both natural and productive for disagreement to occur. Resolving those issues is what makes a meeting productive, engaging, even fun.
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Patrick Lencioni |
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04bbbae
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executives must put the needs of the higher team ahead of the needs of their departments.
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Patrick Lencioni |
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e1b3b1c
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teamwork is not a virtue. It is a choice--and a strategic one.
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Patrick Lencioni |
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19413f5
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I don't think anyone ever gets completely used to conflict. If it's not a little uncomfortable, then it's not real. The key is to keep doing it anyway
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conflict-management
conflict-resolution
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Patrick Lencioni |
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3ae361d
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No one on a cohesive team can say, Well, I did my job. Our failure isn't my fault.
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Patrick Lencioni |
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8da9ae8
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Every endeavor of importance in life, whether it is creative, athletic, interpersonal, or academic, brings with it a measure of discomfort,
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Patrick Lencioni |
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07ac56b
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there cannot be alignment deeper in the organization, even when employees want to cooperate, if the leaders at the top aren't in lockstep with one another
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Patrick Lencioni |
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2437da6
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The single greatest advantage any company can achieve is organizational health.
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Patrick Lencioni |
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0f5b3ee
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To achieve results. This is the only true measure of a team P.42
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teamwork
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Patrick Lencioni |
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80d290f
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Keep in mind that a real team should be spending considerable time together in meetings and working sessions. In fact, it is not uncommon that as much as 20 percent of each team member's time is spent working through issues and solving problems with the team as a whole. p. 105
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problem-solving
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Patrick Lencioni |
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3ca7d2f
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How many of you would rather go to a meeting than a movie?" No hands went up. "Why not?" After a pause, Jeff realized that her question was not a rhetorical one. "Because movies are more interesting. Even the bad ones." His peers chuckled. Kathryn smiled. "Right. But if you really think about it, meetings should be at least as interesting as movies."
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Patrick Lencioni |
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7407331
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Ironically, for peer-to-peer accountability to become a part of a team's culture, it has to be modeled by the leader. That's right. Even though I said earlier that the best kind of accountability is peer-to-peer, the key to making it stick is the willingness of the team leader to do something I call "enter the danger" whenever someone needs to be called on their behavior or performance. That means being willing to step right into the middle..
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Patrick Lencioni |
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c3632ea
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Teams have to eliminate ambiguity and interpretation when it comes to success
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team
clarity
teamwork
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Patrick Lencioni |
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475be3d
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when leaders fail to tell employees that they're doing a great job, they might as well be taking money out of their pockets and throwing it into a fire,
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Patrick Lencioni |
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7afb4fb
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What clients want more than anything is to know that we're more interested in helping them than we are in maintaining our revenue source.
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Patrick Lencioni |
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612b84e
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Nowhere does this tendency toward artificial harmony show itself more than in mission-driven nonprofit organizations, most notably churches. People who work in those organizations tend to have a misguided idea that they cannot be frustrated or disagreeable with one another. What they're doing is confusing being nice with being kind.
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Patrick Lencioni |
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c4de888
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I honestly believe that in this day and age of informational ubiquity and nanosecond change, teamwork remains the one sustainable competitive advantage that has been largely untapped.
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Patrick Lencioni |
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If you ask me, the best thing that's happened in the last year is that we've almost become a jackass-free zone. No matter what happens, and what challenge we might face, give me a roomful of people who aren't jackasses, and I'll be happy to take it on.
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Patrick Lencioni |
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a80e8d9
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When team members trust one another, when they know that everyone on the team is capable of admitting when they don't have the right answer, and when they're willing to acknowledge when someone else's idea is better than theirs, the fear of conflict and the discomfort it entails is greatly diminished. When there is trust, conflict becomes nothing but the pursuit of truth, an attempt to find the best possible answer. It is not only okay but ..
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Patrick Lencioni |
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a7f7b6f
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At the heart of vulnerability lies the willingness of people to abandon their pride and their fear, to sacrifice their egos for the collective good of the team. While this can be a little threatening and uncomfortable at first, ultimately it becomes liberating for people who are tired of spending time and energy overthinking their actions and managing interpersonal politics at work.
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Patrick Lencioni |
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09c0aad
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organizations learn by making decisions, even bad ones.
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Patrick Lencioni |
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0794c59
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Most people are generally reasonable and can rally around an idea that wasn't their own as long as they know they've had a chance to weigh in.
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Patrick Lencioni |
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e956d76
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every organization must contribute in some way to a better world for some group of people, because if it doesn't, it will, and should, go out of business.
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Patrick Lencioni |