| Link | Quote | Stars | Tags | Author |
| 3d2f92f | Quality is conformance to requirements - nothing more, nothing less. | Philip B. Crosby | ||
| 4473a9c | In a true zero-defects approach, there are no unimportant items. | Philip B. Crosby | ||
| a7b5bf2 | Change should be a friend. It should happen by plan, not by accident. | Philip B. Crosby | ||
| a432cb7 | A rule to live by: I won't use anything I can't explain in five minutes. | Philip B. Crosby | ||
| 3313b40 | Management has to get right in there and be active when it comes to quality. | Philip B. Crosby |