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9ee4ea3 Being brave is not for the light-hearted. Bravery takes fortitude--the very act of bravery prevents anyone from knowing you were ever afraid in the first place. take-initiative emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
2105ccb 12 Ways to Improve & Project Confident Posture 1. Go people watching. Note how you interpret the different postures you observe. This will expand your awareness of how posture impacts first impressions and will help you become more aware of yours. 2. Stand in front of a mirror to see what other people are seeing. Are your shoulders level? Are your hips level? Do you appear aligned? Are you projecting confidence or timidity? 3. Take posture pictures to provide you with points of reference and a baseline over time. Look at past photos of yourself. 4. Stand with your back against a wall and align your spine. 5. Evenly balance on both feet, spaced hip-width apart. 6. Take yoga or Pilates classes to strengthen your core muscles, improve flexibility, and balance, all which support your posture. 7. Consciously pull your shoulders back, stand erect with chin held high. 8. Practice tucking in your stomach, pulling your shoulders back, raising your chin, and looking straight ahead. 9. Sit up straight without being rigid. 10. Enter a room like you belong there or own it. 11. Stand with an open stance to be welcoming and approachable. 12. Angle your body towards the person to whom you are speaking. Angling your body away may signify that you are indifferent, fearful, putting up a barrier, or trying to get away from them. posture-quotes expressions-of-emotion susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
7ede93e Why Does Mirroring Work? Scientific research suggests 'mirroring' techniques works because of the mirror-neurons which are fired in our brains when we both perceive and take action. When we observe someone doing something, we may feel as if we are having the same experience. neuro-linguistic-programming mindset-quotes law-of-attraction-quotes mirroring motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes reciprocity communication-skills Susan C. Young
bcfc819 "Who are we the most comfortable with? People who are the most like us! The "Similarity-Attraction Hypothesis" (Newcomb, 1956) found that similar (real or perceived) personalities are a major determinant of our likability and friendship choices. It is simply human to gravitate toward people like us. This tribal inclination runs the gamut across demographics of age, ethnicity, culture, education, religion, and even personality style. Mirroring will enable you to find ways to create the comfort of familiarity through similarity." neuro-linguistic-programming mindset-quotes law-of-attraction-quotes mirroring motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes reciprocity communication-skills Susan C. Young
061e315 A friend recently shared that even if he is in a rough mood, when someone smiles at him it enhances his kindness and encourages him to project a better attitude. expressions-of-emotion smiling-quotes susanspeaks-com body-language-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
e783df2 I attended a symposium to hear Shilagh Mirgain, Ph.D. speak on Mindful Leadership. Throughout her program, I made sure to make eye contact and smile to support, affirm, and engage with her presentation. When audience members do this for me, it adds an extra punch of dynamic energy that enriches my presentations and improves my performance. expressions-of-emotion smiling-quotes susanspeaks-com body-language-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
6e466fa When you see people smiling, does it give you a sense of connection with them? The law of reciprocity illustrates it is hard to not smile back when someone smiles at you. expressions-of-emotion smiling-quotes susanspeaks-com body-language-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
2c7341e "Smiling Bloopers * Insincere smiling can backfire! (Different from a shy smile that just beckons a friendly "hello.") * Transitioning from a smile to a straight face, too quickly, may give others the impression that you are fake or do not like them. * Going overboard and smiling all the time, especially when it is inappropriate, will make you appear insincere. * If your mouth smiles, but your eyes don't, there is a disconnect that can make you appear less authentic and trustworthy." expressions-of-emotion smiling-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
38fc4a9 "The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation to engage, impress, and interact with guests. For simply being near a guest, employees are trained to: * Make eye contact and smile. * Greet and welcome each and every guest. * Seek out guest contact. * Provide immediate service recovery. * Always display appropriate body language. * Preserve the "magical" guest experience. * Thank each guest and demonstrate that appreciation." -- expressions-of-emotion emotional-intelligence-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
30d17c0 "In the legend of Camelot, King Arthur gave consideration as to how his knights might be positioned spatially to impart a message of power and status. He decided they would have their meetings at a round table, which meant that they were all considered equal and there was no "head of the table." He built a league based on equality and mutual respect to unify and fortify the power of teamwork." expressions-of-emotion emotional-intelligence-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
a8ead78 If you like the relationship results you have been getting and don't see any need for improvement, your status quo may actually be your sweet spot for comfort and contentment. That is a wonderful place to be. However, if you are like most of us, staying stuck in your status quo may prevent you from striving, thriving, and growing in your relationship possibilities. take-the-initiative emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
d933c90 As you navigate the various zones with people, a variety of specific physical and psychological responses is elicited from them. Until you know someone, avoid invading his or her personal space. Getting closer gradually demonstrates that you like the other person. This gradual and comfortable approach begins the circle of rapport--he sees that you like him, he likes that you like him, and he reciprocates by liking you back. expressions-of-emotion emotional-intelligence-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
d353b06 To cultivate bravery and courage, ground yourself in your character values: Building a solid foundation of integrity and character will fortify your confidence to face down fears and take bold action. conquer-fear emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
c165af8 "What does a solid, comfortable, impressive handshake look and feel like? To deliver a great handshake . . . * Extend your right hand out vertically at a comfortable waist level toward the person you are meeting. * Connect hands with web to web contact made between the thumb and index finger. * Be intentional and appropriate by showing mutual respect and teamwork. * Gently squeeze firmly enough to be confident, yet lightly enough to be gracious. Shake a few times for good measure. * Discreetly rotate your wrist so that your hand is slightly on top of theirs when you want to subconsciously convey self-assurance. * Make eye contact and smile to show sincerity. Throw in an acknowledging head nod for good measure. Avoiding eye contact may be interpreted that you are not attentive or have something to hide. * Introduce yourself and when they share their name, repeat it back to them to help you remember it. "It is nice to meet you John." * When in doubt, mirror their handshake to adapt to what makes them feel comfortable. Customize accordingly to the gender, age, position, personality, and culture of the person you are meeting." handshake-quotes emotional-intelligence-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
1b166c7 Considerations & Exceptions for Impressive Handshakes * Be mindful of a person's age; be tender with arthritic hands. In that case, a loose and gentler handshake is a gesture of sensitivity and compassion. * Show interest; even if your right hand is full, offer your left hand. * Demonstrate respect when you are caught in an introduction while seated; try to stand. * Be instinctive about when to allow the length of your handshake to linger to express unity, connection, or sympathy. handshake-quotes emotional-intelligence-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
4003a3a "All hugs are not created equal. Some people are naturally gifted in showering others with warmth and affection. They can hug with such a sincere intention it transcends a handshake. Their hugs feel genuine, non-threatening, and are emotionally consistent with the relationship they share with the "hugee." handshake-quotes emotional-intelligence-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
f8e4dc0 Hugging is quite an intimate contact. Considering the studies done on proxemics we looked at earlier; when you get within two feet of another person you are inside their intimate space. There are some people who truly do not want you in their 'bubble' unless you are close friends or they've given you permission. Assuming familiarity incorrectly can destroy rapport, make a bad impression, and risk everything you have done well up to then. handshake-quotes emotional-intelligence-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
72b1da3 Impeccable manners and courteous behavior are the hallmarks for healthy relations and human interaction. etiquette-quotes good-manners-quotes emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
3867652 "Approachability. Being warm and inviting demonstrates comfort, care, and emotional safety all of which encourages engagement. Your openness says, "I'm happy to meet you and am glad you're here." emotional-intelligence-quotes susanspeaks-com customer-service-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
36204ef "Take the initiative with deliberate steps to be a polite person: 1. Cover your mouth when you cough or sneeze. 2. Reciprocate a thoughtful word or a good deed in kind. 3. Say "excuse me" when you bump into someone, unintentionally violate someone's space, or need to get someone's attention. 4. Apologize when you've made a mistake or are in the wrong. 5. Live by the "Golden Rule" and treat others the way you would like to be treated. 6. When dining at home or in a restaurant, wait until everyone is served before eating your meal. 7. Acknowledge notable events like birthdays, weddings, and anniversaries." etiquette-quotes good-manners-quotes emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
babc438 ASK YOURSELF: Are you presenting yourself in the best of all lights, online and off, and demonstrating the dignity of good manners? Make sure of it! If not, it may come back to haunt you. etiquette-quotes good-manners-quotes emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
67a6bc7 Finding the good in others is mutually rewarding for both you and the fortunate recipient of your kind words. Don't you love being around people who make you feel great about yourself? Don't you want to do business with people who make you feel valued and important? Wouldn't you rather work with people who appreciate and respect you? Of course you would! Now go out and do that for others! When you become a generous good-finder you will infuse positive energy, optimism, and good will into their lives, as well as your own. how-to-be-complimentary find-the-best-in-others positivity-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
2705e63 Polishing the gold in others will not only make them feel better about themselves, but it will also elevate you in their eyes as well as your own. Gifting others with your words of affirmation is an easy yet generous way to spread goodwill and create a positive experience for everyone. how-to-be-complimentary find-the-best-in-others polish-the-gold positivity-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
d0819bf To Polish the Gold & Help Others Shine . . . take the time to mine the gold. Actively seek the goodness in others then express your gratitude for it. Excavate the dirt, seek the treasure, and polish their gold to shine boldly and brightly. People will rise to your positive expectations and belief in them. how-to-be-complimentary find-the-best-in-others polish-the-gold positivity-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
3df2ea0 All compliments are not created equal. Some may change the trajectory of a person's life, while others fall on deaf ears. Is it well deserved or earned? People will remember you fondly when you have affirmed them in a positive way. Paying compliments creates good will, happy moments, and makes you more likable in return. find-the-best-in-others how-to-give-a-compliment polish-the-gold positivity-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
a7accda The next time you have a high-stakes meeting, a presentation, or an important social engagement, practice power posing beforehand to potently and powerfully impact your confidence. posture-quotes expressions-of-emotion susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
69c0175 Poor Posture Promotes . . . In addition to sabotaging people's perceptions and impressions of you, poor posture can cause uncomfortable health issues: * Fatigue * Discomfort * Neck and back pain * Muscle imbalance * Headaches and body aches * Structural changes to your body posture-quotes expressions-of-emotion susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
8bee792 Sometimes it is better to refrain from engaging in conversation because making no impression is better than making a bad impression. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
aa8fba7 Gestures and the Signals They Send * Rubbing your face, palms, and neck may signify anxiety and stress. * Arms crossed with clenched fists may signify hostility, anger, and impatience. * Arms crossed with each hand gripping other arm may signify insecurity and self-doubt. * Arms crossed with thumbs up may signify interest and engagement. * Or my favorite--arms crossed may signify that you are simply cold! * Fidgeting and squirming may signify that you are lying, afraid of being found out, insecure, or uncomfortable. * Standing with your hands behind your back may signify power and superiority. posture-quotes expressions-of-emotion susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
39953b5 When you are sitting behind a desk with a person on the other side, there is a barrier between you that becomes a psychological and subliminal message. Some of the best leaders I know have a round table or a circle of chairs in their offices so that when people come in to speak with them, the arrangement lends itself to more engaging interaction. Using a roundtable in which there is no head fosters collaboration, cooperation, mutual respect, and equal positioning. expressions-of-emotion emotional-intelligence-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
9f68aca When having lunch or dinner at a long rectangular table, I prefer to take a middle chair so that I can turn to my left or to my right to make meaningful conversation with the people in attendance. When I have been seated at the very end, it can prove to be difficult to speak, hear, and connect with everyone there. Think ahead, and whenever possible, put yourself in the middle of the action! expressions-of-emotion emotional-intelligence-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
e57de3b Mirroring is especially helpful when our differences may divide. Think of the times when you have made a diligent effort to speak in another person's native language to communicate and connect with comfort. By doing this, you are extending a considerate courtesy to meet them where they are, thus removing barriers and improving engagement. neuro-linguistic-programming mindset-quotes law-of-attraction-quotes mirroring motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes reciprocity communication-skills Susan C. Young
dfd7102 Coordinating your gestures with someone's subtle behaviors, can help you gain understanding, realize comfortable compatibility, and develop mutual trust. neuro-linguistic-programming mindset-quotes law-of-attraction-quotes mirroring motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes reciprocity communication-skills Susan C. Young
1fb181f By mirroring, speaking, and moving in tandem with my clients, I provided them with a sense of familiar comfort and ease which helped us work well together. When they leaned forward, I would lean forward. When they crossed their arms, I would cross my arms. When they began speaking slowly and quietly, I would do the same. These subtle actions help to us to communicate more effectively. selling-success-quotes neuro-linguistic-programming law-of-attraction-quotes mirroring motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes reciprocity communication-skills Susan C. Young
c57d93a A genuine smile is inviting, contagious, encouraging, and brings joy into the world. It instantly tells others that you are glad to see them, that they are important and you are approachable. smiling-quotes susanspeaks-com body-language-quotes eye-contact-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
96c9abc You can transform your entire physical appearance, personal experience, energy, and social success simply by smiling. And it is also good to do just for you! expressions-of-emotion smiling-quotes susanspeaks-com body-language-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
d59d780 "Stepping out and stepping up can be an intimidating experience, especially in social situations where the outcomes are unpredictable and uncertain. Have you ever been reluctant to . . . * Say "no?" * Request help? * Ask for a raise? * Stand up to a bully? * Talk about tough topics? * Confront a friend or spouse? * Speak up and share your opinion? * Begin a conversation with a stranger? * Deliver a presentation or speak in public? * Talk about the "white elephant" in the room? * Befriend people who are much different than you? * Make sales calls because you don't want to be rejected? * Approach a new group of people at a networking event? * Go to an event by yourself where you did not know anyone? Each of these scenarios can strike fear in the hearts of many because each involves risk and potential discomfort. Life holds endless circumstances with a broad and diverse range of challenge or conflict that require you to be brave." -- take-the-initiative emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
ca2f278 Fear is the number one reason why people do not take action. The divine irony is that most of the fears we experience are self-generated and born out of our own imaginings, hence the acronym False Evidence Appearing Real. conquer-fear emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
765768e "To cultivate bravery and courage, get involved in a cause you are passionate about. Serving a vision bigger than yourself changes your focus from self-doubt to whatever action is necessary for the vision to succeed. "When in doubt, take it out." conquer-fear emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
cbb49f7 To cultivate bravery and courage, build upon your strengths and talents. What are you good at? What makes you feel confident and personally powerful? Your competencies will ground you and build your strength. conquer-fear emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
0678775 communication skills, quotes by Susan C Young, relationship quotes, emotional intelligence quotes, motivational speaker Susan Young, body language quotes, handshake quotes, make a positive first impression quotes, susanspeaks.com, customer service quotes handshake-quotes emotional-intelligence-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
551a020 To cultivate bravery and courage, Do It Scared. Being scared is a precursor to bravery, otherwise, it wouldn't be bravery, would it? Mustering the courage to stretch beyond your familiar territory is a rewarding act in itself. conquer-fear emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
31489c2 "Brian is a deeply compassionate man who was sad to learn that his work colleague, Tom, had lost his 17-year-old daughter to a drug overdose. When Tom returned to work weeks later, Brian approached him and said, "Man, I am so sorry. There are no words to express my condolences. "Brian reached out to hug Tom. At first, he was rigid and on guard, but with Brian's genuine embrace, he felt Tom release into his safety. Tom had been so incredibly strong for his wife and family that Brian's powerful hug allowed him to surrender into another man's strength. It was a memorable and powerful step towards healing. Sometimes a hug at the right time, even if spontaneous, can be the kindest thing you can do for another human being." handshake-quotes emotional-intelligence-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
392960a Without civilized social graces, not only is life more difficult, but a positive first impression can be destroyed as fast as it is made. etiquette-quotes good-manners-quotes emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
0a4a900 While good old-fashioned manners and etiquette have worked for centuries, new standards and expectations have come into play with the modern world. Behaviors which would have been appalling in the past are now socially acceptable. etiquette-quotes good-manners-quotes emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
4e8340a How a person treats wait staff speaks volumes about their character and values. If they misbehave in this scenario, you can likely predict how they will react when cut off in traffic, when their luggage is lost, or when life doesn't go their way. It is also an indicator to CEOs and hiring managers as to whether a person is a viable candidate for being a considerate team player. etiquette-quotes good-manners-quotes emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
d4aab61 It is unimpressive to not hold a door open for the next person coming through. After a satisfying workout at my gym, I was walking behind a man who was exiting at the same time. He was only about two feet in front of me. As he walked through the door, he let it close behind him, almost hitting me in the face. Was he being intentionally rude? Was he preoccupied and focused on other things? No matter whether an offender is being a jerk intentionally, or is simply oblivious to how his behavior is affecting others, rude behavior instantly makes a negative impression. Be aware! etiquette-quotes good-manners-quotes emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
c36c57b It is unimpressive to speaking rudely to others. Often, all we need to do to ensure that we do not launch into a rude remark is to pause . . . breathe . . . and smile to ourselves before speaking. And when people are rude to you, just remember that they are revealing who they are, not who you are. Don't take it personally. Sometimes being silent is your best response. etiquette-quotes good-manners-quotes emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
e496872 I am a very lucky lady that my life partner, Daniel, is a true-blue Southern gentleman. Watching him in action not only earns my love and respect, but it also strengthens his countenance and bolsters his reputation as a man. As a health care provider, he treats numerous patients who are elderly or in pain. Daniel has made it a customary ritual while people are in his care to help them with their coats, provide a stabilizing arm, carry the ladies' purses, and even walk patients out to their cars. While this kindness provides extraordinary customer service, it also demonstrates that small acts of chivalry can make a significant impact on one's reputation, first impression, and overall human-beingness. etiquette-quotes good-manners-quotes emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
d7fb554 As a lifetime optimist, my first tendency has always been to look for the best in others, the best in situations, and focus on what is working rather than what is not. Noticing the good has helped me immensely in life and business and it can do the same for you. how-to-be-complimentary find-the-best-in-others positivity-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
1765660 Communication is the soul of all relationships. More than any other skill, it is the heartbeat of success in sales, marketing, marriage, business, friendship, communities, and beyond. selling-success positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
4a95808 Although it may serve you well, any strength or skill which is overused can become a limitation when it forces you to constantly be moving and looking for the next best thing. Distractions, interruptions, and incessantly chasing after the next golden ring can become the norm. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
32a8935 Think of the communication that takes place in your own life on a continuous basis--at home, at work, with friends, and beyond. When you actively listen to people, you enhance communication. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
19f5549 Listening actively confirms for people that you are positively receiving and thoroughly understanding the message they are conveying. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
76266f8 Your tone demonstrates. . . * Energy * Volume * Sincerity * Confidence * Happiness * Sadness * Preoccupation * Anger * Efficiency * Empathy positive-first-impression-quotes susanspeaks-com employee-engagement motivational-leadership-speaker customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
2e50c07 "Active listening is the ultimate "Golden Rule" for sensational customer service. Just as the important people in your life will feel more valued and appreciated when you actively listen, so will your customers." healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
e3e0f7c Active listening is one of the best services a company can provide. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
913b15b ASK YOURSELF: How can you utilize active listening to provide sensational customer service? How will this help resolve complaints from unhappy customers? * Give them your full attention and listen without interruption or defensiveness. * Thank them for bringing the issue to your attention. * Take their concerns seriously and share their sense of urgency to resolve the problem quickly. * Ask questions and focus on what they are really saying. * Listen to their words, tone of voice, body language, and most importantly, how they feel. * Beware of making assumptions or rushing to conclusions before you hear their concern fully. * Explain, guide, educate, assist, and do what's necessary to help them reach the resolution. * Treat them with respect and empathy. When you do an amazing job of resolving an unhappy customer's problem, you may end up impressing them more than if the problem had never occurred. You may have just earned their loyalty . . . forever! healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
26b9f05 This method enabled me to expand my territory and create a strong network of loyal customers for referrals and repeat business. Make active listening a deliberate part of your business plan and success strategy. You will not only grow your business, but also make wonderful friends along the way. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
e6a8a47 "Years ago, I read Andrew Carnegie's metaphor "developing people is like mining gold." He shared that sometimes you must move tons of dirt to find an ounce of gold. Every one of us has dirt because we are all imperfect and fallible. However, within each of us lies a vein of gold. When you find this treasure, regardless of how small, and begin to polish it, a person will shine so brightly the dirt falls away." how-to-be-complimentary find-the-best-in-others positivity-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
d20db37 To Polish the Gold & Help Others Shine . . . Flip your positivity switch: What is your first instinct? If you are quick to find fault, look for the negative, or complain about another person, knock it off! It makes you less fun to be around. When you feel those negative thoughts and judgments coming in, catch yourself and STOP! how-to-be-complimentary find-the-best-in-others polish-the-gold positivity-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
a03748c Move beyond yourself to serve a greater purpose and vision. Learn to mix, mingle, and glow, thus helping others feel more comfortable, at ease, important, and connected. emotional-intelligence-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
41a2413 Accompanied with good eye contact, a smile serves as an immediate icebreaker to warm up relations and turn a stranger into a friend. expressions-of-emotion smiling-quotes susanspeaks-com body-language-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
f2022c2 Your smile draws people to you as it simultaneously brings out the best in you both. expressions-of-emotion smiling-quotes susanspeaks-com body-language-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
2d80783 Your smile is a kind hello and a sincere invitation that opens the gateway to engage others and begin conversations. expressions-of-emotion smiling-quotes susanspeaks-com body-language-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
685a19e "Exaggerating Your Gestures "Have you ever walked through a door and been jumped on by an over-enthusiastic dog with big paws who practically knocked you down? Some people have that effect. Being too flamboyant and over-boisterous can be overkill and push people away. Drama queens and kings have mastered these exaggerations, much to the chagrin of their observers. Remaining intentional in your gestures is a mark of poise, elegance, and maturity." -- posture-quotes expressions-of-emotion susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
514fa88 As you navigate the various zones with people, a variety of specific physical and psychological responses are elicited from them. Until you know someone, avoid invading his or her personal space. Getting closer gradually demonstrates that you like the other person. This gradual and comfortable approach begins the circle of rapport--he sees that you like him, he likes that you like him, and he reciprocates by liking you back. expressions-of-emotion emotional-intelligence-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
c07ff2c To touch or not to touch . . . that is the question. Handshakes, hugs, and other touching all have their appropriate space and place. The key to success in this area is to know when, where, and how to best put these into action. handshake-quotes emotional-intelligence-quotes susanspeaks-com customer-service-quotes first-impressions-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
bb03b49 A person who offers a loose handshake, on the other hand (pun intended), may be interpreted as being uninterested, lacking confidence and self-esteem, weak, or being wishy-washy. Whether too strong or too weak, a bad handshake can set you back and close down a potentially rewarding relationship before it ever gets started. handshake-quotes emotional-intelligence-quotes susanspeaks-com customer-service-quotes first-impressions-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
2e0c292 A simple handshake is not always a simple handshake. The way it is delivered can take on a million meanings and interpretations. As with every other form of body language and non-verbal communication, you are sending silent messages simply by the way you shake hands. handshake-quotes emotional-intelligence-quotes susanspeaks-com customer-service-quotes first-impressions-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
9d4d947 Your handshake has the power to reveal your strength of character, make a promise, demonstrate your level of respect, exercise your etiquette, and represent your business acumen. Learning how to do it well will take you far in life and in business. handshake-quotes emotional-intelligence-quotes susanspeaks-com customer-service-quotes first-impressions-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
8c92833 "To cultivate bravery and courage, reduce uncertainty by being prepared. As Zig Ziglar once said, "Success happens when opportunity meets preparation." Preparing well for potential outcomes will provide you with a safety net if there is a hiccup, glitch, or temporary setback." conquer-fear emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
cb46eb0 Look for all of the possible missteps in the following scenario. My friend Amy arrived at a consultation with her Hispanic business partner. The African American woman to whom they were delivering their presentation was a long-time friend of her partner's. Her partner was greeted with a hug and Amy was greeted with a handshake. The meeting was a great success. As it came to a close, the two friends hugged. With enthusiastic affection, Amy went to hug the African American client. The woman took a step, turned her shoulder to block the hug, and looked at Amy with dismissive anger. It was almost a defensive move. Her partner, recognizing this, put her arm around Amy to soften the situation and make light of the inappropriate gesture. Everything turned out fine, but Amy was baffled by the barrier. She was confused by the woman's reaction since their interaction had been cordial and positive. She wondered if she had been socially insensitive or culturally inappropriate. After much reflection, however, she realized that she had simply been too quick to assume familiarity. Thankfully, she earned and learned the lesson quickly to become more aware. Amy eventually earned the trust of her client and secured her valuable business. handshake-quotes emotional-intelligence-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
ac42b1a Smiling and Expressions of Emotion. A genuine smile is inviting, contagious, and encouraging. People do read a book by its cover and your expressions provide a glimpse for what they'll find inside. smiling-quotes emotional-intelligence-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
2d234b4 Eye Contact. Direct eye contact is one of the best compliments you can give to another. You are subliminally telling them that you are listening, they matter, and that what they have to say is important. emotional-intelligence-quotes susanspeaks-com customer-service-quotes eye-contact-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
eafb059 ASK YOURSELF: Do you appear self-confident or unsure? Do you project a calm demeanor or scream instability? Do you come across as a leader or try to stay invisible? Do you walk with purpose and intention or doubt and trepidation? Do you look vibrant and energetic, or stressed out and overwhelmed? posture-quotes expressions-of-emotion susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
85aad98 Poised Positioning * Be mindful of how you use your body to communicate. * Be fully present in the moment. * Be thoughtful and gracious in your actions. * Be fluid and elegant in your movements. * Express flow--walk in freedom and spontaneity. * Develop an unshakeable sense of authentic inner confidence and certainty. * Develop a deep respect for others. * Move slower and more deliberately. * Walk in integrity, class, and modesty. * Smile kindly and laugh softly. * Become a student of manners and etiquette. posture-quotes expressions-of-emotion susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
13e914b Becoming more socially aware involves greater understanding of the dynamics of social interactions to assure you achieve harmonious outcomes. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
7d901c1 "In years gone by, particularly in the East and the South, ladies would attend charm school to learn how to elegantly stand, sit, dance, and walk. Even today, there are "Cotillion" classes for young people to learn how to carry themselves with dignity and use proper social graces. I don't mind sounding old-fashioned because these culturally rich rituals lay a firm foundation for the appropriate behaviors and excellent manners necessary for a positive impression. Embracing a tried and true tradition can sometimes be beneficial. Let's avoid the awkward, embarrassing, and unsophisticated ways we see all too often." posture-quotes expressions-of-emotion susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
0339462 9 Reasons Why Improving Your Posture is Important By projecting strength and excellence in your physical presence, you will. . . 1. Look better and feel better. 2. Appear, and be, more fit and healthy. 3. Powerfully influence your mindset. 4. Appear more confident, self-assured, and competent. 5. Carry yourself with more purpose and intention. 6. Breathe deeper and get more oxygen in your body, which will improve your energy and health. 7. Reduce or prevent back pain and muscle tension. 8. Improve productivity by energizing your physiology. 9. Make a significantly more positive impression. posture-quotes expressions-of-emotion susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
b4df7ca What Does Poor Posture Look Like? * Stiff & rigid * Slumping * Slouching * Hunched over * Rounded shoulders * Overly arched back * Stumbling * Head forward In sensitivity, we must be aware that many people suffer from poor posture because of physical disability, injury, health issues, heredity, obesity, or musculoskeletal construction. These descriptions are not meant to offend or judge people who are unable to change their posture. posture-quotes expressions-of-emotion susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
080180a "In his book, How to Win Friends & Influence People, Dale Carnegie encourages you to greet people with "animation and enthusiasm." This form of kinesthetic responsiveness provides a splendid example of how impactful your gestures can be while responding to others. Whether it be running up to an old friend you have not seen in a while or standing up to greet a business associate when he approaches your table, being kinesthetically responsive is an impactful way to gesture your level of interest, engagement, and enthusiasm." posture-quotes expressions-of-emotion susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
a7fd82b "In her book, Ask Outrageously! my friend Linda Swindling suggests to "Mimic the body language of the most powerful people you know. They stand up straight, make appropriate eye contact, and use gestures to convey their points. Look at their feet. Usually they are placed about shoulder-width apart. They have an open stance. They smile and nod when they agree." Begin paying attention to the poise, postures, and gestures of the people whom you admire and respect the most. How do they carry themselves to project excellence? Adapting their behaviors may serve you well to enhance and improve your body language." posture-quotes expressions-of-emotion susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
d37135e As we explore this valuable non-verbal language, please note that these principles do not apply in many cultures around the world. In some cultures, direct eye contact may offend, affront, violate, or threaten. body-language-quotes eye-contact-quotes law-of-attraction-quotes mirroring motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes reciprocity communication-skills Susan C. Young
f7b4b60 12 Reasons Why People Avoid Eye Contact 1. They do not want to reveal their feelings. 2. They are not being honest and truthful. 3. It makes them feel vulnerable and exposed. 4. They are being rude or indifferent. 5. They are ashamed or embarrassed to talk about something. 6. They are nervous or lacking confidence. 7. It makes them feel very uncomfortable. 8. They are arrogant, snobby, and pretentious. 9. They are afraid of saying the wrong thing or looking stupid. 10. They are shy or introverted. 11. They are accessing internal thoughts or emotions to process and contemplate information. 12. Or as mentioned before, and important to remember, it may simply be a cultural value or behavior. body-language-quotes eye-contact-quotes law-of-attraction-quotes mirroring motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes reciprocity communication-skills Susan C. Young
ad6db2c Have you heard that a smile is the shortest distance between people? I love that! There is nothing like a genuine smile to create a first impression with positive impact. smiling-quotes susanspeaks-com body-language-quotes eye-contact-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
a6afd48 "As Americans, we typically move full steam ahead without much regard to mindfulness or thoughtful reflection, often to one's own detriment. Yet it is that same propensity for bold action which makes fulfilling the "American Dream" possible--where an immigrant can come to our country with nothing and achieve extraordinary things." -- positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
c7dba81 I have a few friends who are confined to wheelchairs for access and mobility. I don't want to always be looking down at them while they are looking up at me. To enjoy a meaningful conversation, I'm quick to kneel beside them or pull up a chair to talk at the same height. Begin to recognize the orientation of other people and align yourself with their body position and physical needs so that you may connect on a more balanced and effective level. expressions-of-emotion emotional-intelligence-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
40b5992 As you seek new opportunities to make favorable first impressions, be ever aware of the subtle effect that physical positioning and distance/closeness can have on your interactions with others and use this understanding to your advantage. expressions-of-emotion emotional-intelligence-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
e05d75a To cultivate bravery and courage, interview brave people and learn their secrets. Whom do you know that displays courage and confidence? Ask them for their best practices, mimic their actions, follow their steps, utilize their methods. Ask if they will mentor you. conquer-fear emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
3e7e90c To cultivate bravery and courage, change your attitude toward failure. Many successful people will tell you that if you aren't failing, you aren't trying--that failure is an essential precursor to achieving worthwhile endeavors. Failing (no matter how hard) is one of life's best teachers for winning the next time. conquer-fear emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
f76a73f To cultivate bravery and courage, practice, practice, practice. Each time you test your bravery you grow your self-assurance and increase your comfort to a greater degree. Repetition helps build confidence and competence. You did it; now do it again! conquer-fear emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
e2a640e Polite people tend to be more respected, admired, and appreciated than their rude counterparts. etiquette-quotes good-manners-quotes emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
e446f7b Energy & Aura. You release your own distinctive energy signature which naturally produces a physical presence. When you emit positive energy, thoughts, feelings, and vibrations, you attract more positives into your life. emotional-intelligence-quotes susanspeaks-com customer-service-quotes eye-contact-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
d851fe6 To Polish the Gold & Help Others Shine . . . Focus on the Positives: Focusing on the positives will get you further in business and further in life. Whatever you focus on will expand. If you focus on what you do not like about another person, they will become so intolerable to you that you cannot bear to be around them. However, if you focus on their positives and can find something redeeming, regardless of how small, the positivity needed to experience a more constructive interaction and relationship will manifest before your eyes. find-the-best-in-others how-to-give-a-compliment polish-the-gold positivity-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
fb4f6be Listening is one thing; however, ACTIVE listening is quite another. The first is a passive act which does not require great involvement, whereas, the latter is a consciously aware and deliberately focused effort to actively participate in the conversation. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
5c72b23 "In the hit movie, "Pay It Forward," a middle school child dreams of how he can change the world by being the catalyst for kindness. He begins his "social experiment" by performing a selfless act of kindness, and so begins the domino effect. As each consecutive person receives an act of kindness they, in turn, do something nice for another. The kindness becomes contagious and changes hundreds of lives for the better. Think of the global impact we could make if more people would make it their mission to simply pay if forward by BEING NICE." pay-it-forward-movie emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
c9cb5a4 "Have you ever had a legitimate complaint as a customer which made you angry, upset, or frustrated? How was it "handled?" If you were dealing with an inept, uncaring, or untrained employee, they may have made matters even worse by being rude, defensive, or apathetic. Simple acknowledgment and validation of your complaint is sometimes all that is needed. Without it, you're left frustrated or upset." healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
286ba97 ASK YOURSELF: Have you found that being nice to some people is simply not effective? When might it be wise to throw down the gauntlet and get tough or confrontational? just-be-nice emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
e26d278 "While you will certainly attract more bees with honey, there are times when being nice can backfire. Take it from a naturally kind person, being a "bitch" has its time and place. There will be times when you must engage with mean, rude, and inconsiderate people." just-be-nice emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
a5d3e28 "Being Nice Has Its Limitations. While you will certainly attract more bees with honey, there are times when being nice can backfire. Take it from a naturally kind person, being a "bitch" has its time and place. There will be times when you must engage with mean, rude, and inconsiderate people." just-be-nice emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
7ac6201 4 Times to Get Tough . . . 1. Self-Respect--You don't have to take everything on the chin and lose the respect of yourself and others in the process. Don't be a doormat or a pushover by allowing people to disrespect or run over you. Stand firm in your beliefs and values. 2. Self-Preservation--Understand and set boundaries. Decide what is and what is not acceptable in how people treat you. Claim your power to live life on your terms and not at the whims of others' unreasonable requests and demands. 3. Protecting others--If you are a parent of a child or a caretaker of the elderly or disabled, it is your moral duty to defend them to the end. 4. Self-Defense--Have you ever felt threatened, unsafe, or abused because of another's behavior? Assert yourself and do whatever is necessary to ensure your safety. Being kind DOES NOT mean you should excuse such behavior. just-be-nice emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
db98f5e "Whoever came up with the idea that "nice guys finish last" must have been either very jaded or downright malicious. Why would a caring, emotionally healthy human being ever think that being "un-nice" is a virtue? Anyone who wants to get ahead in life and have quality outcomes needs to understand that kindness is a strength. You will move forward faster by making friends rather than foes." just-be-nice emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
9058c58 "17 Ways to Just Be Nice "No act of kindness, no matter how small, is ever wasted." --Aesop 1. Be sincere. 2. Be altruistic. 3. Practice patience. 4. Inquire and engage. 5. Keep your promises. 6. Offer help to others. 7. Acknowledge others. 8. Control your behavior. 9. Be situationally aware. 10. Be polite and courteous. 11. Use considerate manners. 12. Greet people with a smile. 13. Practice random acts of kindness. 14. Show respect for yourself and others. 15. Be complimentary and look for positives. 16. Walk in another's shoes to understand their needs. 17. Share of yourself without expecting anything in return." just-be-nice emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
e98d8e8 It's not bravery unless you are doing something which causes you to feel afraid. Unless there is some degree of fear or apprehension involved, bravery is not even needed. emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes initiative communication-skills Susan C. Young
5e8b6ce "Google Proves Nice Counts. On a quest to discover what it takes to build the "perfect team," Google launched the Project Aristotle initiative to find the answers. Over a period of several years, they surveyed hundreds of teams, conducted interviews, analyzed studies, and observed how team members interacted with one another. Google's findings revealed that "psychological safety" is the key ingredient for creating a high-functioning team. It nurtures a healthy environment that encourages freedom of expression, engaging communication, empathy for one another, caring, support, respect and, drum roll please . . . BEING NICE!" google-s-project-aristotle just-be-nice emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
ff449f7 Your body language is your primary language--and one that every person understands! Although it is non-verbal, evidence suggests that our body language and tone of voice can have a bigger impact and account for more of our communication than the words we speak. mindset-quotes preparation-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
6a44b14 Your body language continuously communicates for you, whether you are aware of it or not. Are your intended messages being well conveyed? mindset-quotes preparation-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
d887b4a One of the most compelling things about you is the energy you put forth--whether it is positive, negative, or neutral. And that is only the beginning. mindset-quotes preparation-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
e94b1b2 The way you walk, talk, stand, and carry yourself sends messages to others that can attract or repel, encourage or discourage, and impress or depress. mindset-quotes preparation-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
8ef81df Using your body language to your advantage can not only improve how others perceive you, but can raise your own levels of confidence, competence, and self-esteem. mindset-quotes preparation-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
ccbc1f1 Being mindful of your body movement, facial expressions, voice tone, gestures, orientation, postures, and touch will help you project personal excellence for transforming your communications with others. mindset-quotes preparation-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
6c9adff Your energy naturally produces a physical presence. I can see a person from across a crowded room and feel his or her energy. Before I've ever met them or shared the same space, I will pick up their vibe to know if she is someone I would like to know or if she is better to avoid. mindset-quotes preparation-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
1511dbd We live in a universe made up of energy. The energy that binds, as it whirls and swirls physical atoms, exists at varying levels of vibration and frequency. energy-quotes mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
d534bc9 Science proves that what appears to be solid is simply moving at a slower rate. Whereas, what is moving, grooving, and flowing, has a higher rate of vibration. We as humans work the same way. energy-quotes mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
6d3cf1a Like everything else in our world, we too are energy. Each one of us is an energy being releasing our own distinctive energy signature that is perceptible to others by way of our choices, perceptions, behaviors, attitudes, and physical cues. energy-quotes mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
6e39644 You know when you feel good and you know when you feel bad. As a result, you are experiencing and displaying a wide range of energies, aren't you? Some bring you up, while some bring you down. Start paying attention to your unique energy. energy-quotes mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
f9cd7af At networking events, I am a heat-seeking missile for happy, vibrant people. With experience and practice, you can develop a sixth sense about whom to approach and of whom to be wary. I'm drawn to people with positive energy. I would rather be lifted up than pulled down. Wouldn't you? energy-quotes mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
415f115 Imagine how your positive attitude feels when you are enjoying a fabulous day--the sky is blue, the grass is green, the birds are singing--and all is right in your world. You are filled with boundless energy and joyful optimism. Life is great! And then . . . you cross the path of an energy vampire whose low vibe and toxic energy drains out every bit of yours--pulling you down. energy-quotes mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
03983b8 The difference between a positive attitude and a negative attitude can be measured by its level of energy, both inwardly and outwardly. energy-quotes mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
00f14ae Energy is contagious and infectious and whether it is the good kind or the bad kind--other people feel it. energy-quotes mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
ce1a7c8 Unfortunately, while people may be considerate with their illness, they often lack the same consideration with their bad attitudes, not thinking twice about spewing their negative energy on everyone around them and making others sick in the process. Talk about making a bad impression, much less setting you up for an unfavorable outcome! energy-quotes mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
6b3ea93 We prefer to be around others who bring out the best in us and make us feel good, don't we? Customers want to do business with people who make them feel valued, appreciated, and happy. energy-quotes mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
f1fbd99 Instant chemistry feels great! It is a raw, organic emotion. The art and science of relationship chemistry is still a mystery to me, but it is always a delight when it happens. You certainly know when you feel it, and that sizzle begins many a new relationship. relationship-chemistry kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
43c46d5 Ask anyone who has ever fallen in love at first sight and they will tell you--their mutual chemistry created an instant attraction. We have all known friends who went on a first date and knew instantly that they would spend the rest of their life with that person. Or, they knew instantly there was no chance because there was no chemistry at all. relationship-chemistry kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
daaf99a Is chemistry a biological reaction which supports the propagation of our species? Or is it simply about being excited to find someone with mutually shared values, passions, interests, or experiences? Or is it because you have the same energy, vibrate at the same frequency, or share the same attitude? Regardless of how it happens, a robust and healthy chemistry is always a nice surprise and something to be celebrated. relationship-chemistry kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
231c42a It's a fact. We are magnets who attract whatever we are being. When we emit positive energy, thoughts, feelings, and vibrations, we attract more positives to us. When we emit negative energy, thoughts, feelings, and vibrations, we attract more negatives. attractor-factor kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
118786a "The "Law of Attraction" simply states: "What you think about, you bring about." Whatever you focus on will expand and attract more of the same. Whatever you are putting out there is usually what you are getting back. So, if you don't like what you're getting, you've got to change what you are giving." law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
da4fb5d You magnetize what you are being. You give a smile . . . you get a smile back. If you point fingers with anger, you will get anger in return. If you are obsessing about scarcity, you will continue to live in lack. If you focus on nurturing friends, you will enjoy more enriching relationships. law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
bbae442 Without even realizing it, we magnetize people, opportunities, and outcomes. Many people continue to attract dysfunctional folks who bring trauma, drama, crisis, and negativity and then wonder why they are so miserable. Be cognizant of how you're being because it is most certainly attracting what you're receiving. law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
657ca74 "Cheri Davis is a fun, energetic, positive, and beautiful friend. We both share a vibrant and positive energy which is a rare and wonderful quality. No matter what is going on in the world, we have a magic ability to energize each other and make the day better simply by speaking. She once said to me, "Susan, our low is most people's high." Indeed. We will not always match the energies of others, and when theirs is lower than ours, that can be a very good thing!" law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
b31ae3a Emotion is energy in motion; therefore, different states of mind, perceptions, and feelings can all result in different electromagnetic frequencies. How can you elevate your enthusiasm and energize your life? law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
c7f501a What saps your energy and drains your strength? If it makes you feel bad on the inside, it will make those around you feel bad too! Don't be the energy vampire whom people want to avoid. law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
ad8374c Fuel Your Ride with Positive Energy. Having desire, vision, and focus will help you turn your bus in the right direction, and positive energy is needed to take you where you want to go. law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
a02d063 Throw out and discard all negative energy that comes your way and find the positives in the situations. You may be having a bad day at work or a lot to do, but be thankful you have a job to go to while many others do not. Always fuel your life with positive energy if you want to be successful. law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
eb09b5a "Guard your energy by setting boundaries, just saying 'no," and limiting your interactions with people who drain you. The measure--how do they make you feel?" law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
73f74e9 Access your joy within; feel and focus on it, allowing it to expand to fill your entire being. law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
d8e8dfd Use positive affirmations to shift your mindset and re-train your brain for positivity. law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
7ca0a4d Be in the Now Moment--don't squander your energy on a past you can't change or a future which has not yet happened. law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
e0e5b0b What makes one person approachable and another one not? That simple difference alone can make or break your success in your life, in your relationships, and in your career. law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
8bc4772 Approachability is a crucial way of being that empowers you with an extraordinary edge to make a great first impression, invite interaction, build rapport, and win friends. law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
dccbbf8 "Don't you love meeting an approachable person? They roll out the proverbial "welcome mat." Their energy and engaging openness make us feel safe. They project the messages, "I'm so glad to meet you. I like you. Tell me more about you. I'm so glad that you're here," without even saying a word." law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
9cce903 Expect good things from people; they feel it. You never know who you are going to meet, and projecting approachability will open doors of opportunity for you that you may not have discovered otherwise. law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
9f55a38 We are comforted when a person, place, or business is warm and inviting. Making us feel this way increases the likelihood that we will want to learn more, do business with them, or pursue a meaningful interaction. law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
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