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74ec7c1 Every time you speak, you are using your voice to connect with others, whether it is in-person, on the phone, or in a recorded message. positive-first-impression-quotes susanspeaks-com employee-engagement motivational-leadership-speaker customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
f8808c6 The Art of Action explores specific action steps you can take for personal and professional transformation. Start by taking the initiative to be kind, courageous, and polite. emotional-intelligence-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
57a68e7 Become a 'good finder' and seek to acknowledge the best you see in others. emotional-intelligence-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
cabb5c7 Is your voice value delivering the image you wish to convey? Is your voice coming across as smart, friendly, and positive or ignorant, rude, and negative? positive-first-impression-quotes susanspeaks-com employee-engagement motivational-leadership-speaker customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
e59b4dd "The way you deliver the words you say becomes your "vocal image. This "vocal image" can make or break your first impressions, impact your communication, and determine how people respond to you." positive-first-impression-quotes susanspeaks-com employee-engagement motivational-leadership-speaker customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
3667cf1 What can you do to ensure that your voice value translates into impression value? positive-first-impression-quotes susanspeaks-com employee-engagement motivational-leadership-speaker customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
c7438c5 Every professional voice coach worth their salt will bring you back to the importance of tone, pace, and pitch. While these concepts were introduced earlier in The Art of Body Language section, we can now elaborate and take a deeper dive into how you can use your voice to improve your communications. positive-first-impression-quotes susanspeaks-com employee-engagement motivational-leadership-speaker customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
b6b0985 It is generally believed that nearly 40 percent of your first impression will be set from the tone of your voice. Your vocal thermometer can be more impactful than the actual words you use. positive-first-impression-quotes susanspeaks-com employee-engagement motivational-leadership-speaker customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
a5401d9 Your tone of voice can be conveyed in both the words you speak and in the words you write. positive-first-impression-quotes susanspeaks-com employee-engagement motivational-leadership-speaker customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
3a43835 Your tone can represent the character of your business, the strength of your resolve, and express the depths of your convictions. positive-first-impression-quotes susanspeaks-com employee-engagement motivational-leadership-speaker customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
16727cc Does your tone match your intention? Is your tone of voice confusing or clarifying? Are you coming across to others as you had hoped? Once you begin to notice your tone, you can adjust as needed to make it work in your favor. positive-first-impression-quotes susanspeaks-com employee-engagement motivational-leadership-speaker customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
afe26e9 Heed Your Speed. Are you a fast or a slow talker? Be mindful towards the person with whom you are speaking to ensure that your message is being comprehended, understood, and absorbed. If they are listening at a slower rate than you are speaking, disconnect can occur. positive-first-impression-quotes susanspeaks-com employee-engagement motivational-leadership-speaker customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
c92f565 Align your voice value with the tone, pace, and pitch of your listeners will help you connect on all levels. positive-first-impression-quotes susanspeaks-com employee-engagement motivational-leadership-speaker customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
45f7623 Have you ever paid notice to the full sound range of your voice? If you have ever been in a chorus or a singing group, you already know that they will separate the group based on each singer's pitch and assign their roles accordingly. While my speaking voice has a soprano pitch, my singing voice is a lower alto. positive-first-impression-quotes susanspeaks-com employee-engagement motivational-leadership-speaker customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
862be52 A high-pitched voice may sound less authoritative, more youthful, and less experienced, whereas, a lower pitched voice may be perceived as being more authoritative, confident, and credible. It is unfortunate that listeners will make assumptions based on these differences before even knowing the depth and value of your message. Play with your ranges and find a comfortably low pitch. Practice it to see if it makes a difference in conveying more authority and brilliance. positive-first-impression-quotes susanspeaks-com employee-engagement motivational-leadership-speaker customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
c2536bd When your speaking style is clear, confident, and concise, your listeners will perceive you as such. positive-first-impression-quotes susanspeaks-com employee-engagement motivational-leadership-speaker customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
fb0f27e Developing your eloquence and enunciation will reduce the likelihood of misinterpretation and misunderstanding, making your delivery more powerful. positive-first-impression-quotes susanspeaks-com employee-engagement motivational-leadership-speaker customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
4687ca1 By speaking in a competent and confident way, your message will sound more relevant and appropriate, reflecting you in a favorable light. professional-development employee-engagement motivational-leadership-speaker customer-service-quotes first-impressions-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
7ace065 Variety is the Spice of Life. Voices come in all shapes, tones, and sizes. Some are compelling and effective, while others are grating and agitating. professional-development employee-engagement motivational-leadership-speaker customer-service-quotes first-impressions-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
bf42ca7 The list below begins to illustrate how different personalities can be assigned to different vocal qualities . . . * Warm * Loving * Breathy * Gravelly * Dull * Nasal * Rough * Hoarse * Gruff * Melodious * Whiny * Sultry * Twangy * Energetic * Shrill professional-development employee-engagement motivational-leadership-speaker customer-service-quotes first-impressions-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
8604540 Your Signature Sound. In music, voice value is categorized for singers, composers, and listeners. Whether a performer's voice type is soprano, alto, tenor, baritone, or bass, they all have unique characteristics that make them unique and impressive. You, too, have a signature sound that is uniquely yours and makes you stand apart from the crowd. professional-development employee-engagement motivational-leadership-speaker customer-service-quotes first-impressions-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
8b8f099 Neen James (NeenJames.com) is an eloquent and successful international speaker who stands at four-feet-eleven with a rich Australian dialect and a high-pitched voice. For years, fellow speakers with good intentions told her she needed to take voice lessons to lower her pitch to give her more depth for a compelling stage presence. With complete confidence and loyalty to her uniqueness, she ignored the naysayers and her amazing signature voice has become a powerful brand. professional-development employee-engagement motivational-leadership-speaker customer-service-quotes first-impressions-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
38d2120 Most people are familiar with the rich, resonant tones of James Earl Jones and Morgan Freeman. Their signature voices bring strength, authority, and lyrical enjoyment. Are there aspects of your voice that you can capitalize on to make a great impression and be simply unforgettable? professional-development employee-engagement motivational-leadership-speaker customer-service-quotes first-impressions-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
5f7f35e Think of the times that others remembered your name and used it kindly. How did it make you feel? When you use someone's name it makes him or her feel recognized, appreciated, and special. professional-development employee-engagement motivational-leadership-speaker customer-service-quotes first-impressions-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
af09b0d "A Sign of Respect. As our world grows more casual, we observe a tendency for everyone to use first names rather than surnames. "It is a pleasure meeting you, Mrs. Young," has a completely different connotation than "Nice to meet you, Susan." professional-development employee-engagement motivational-leadership-speaker customer-service-quotes first-impressions-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
c4fab65 What determines whether the usage is acceptable or inappropriate? If you want to make a great first impression with positive impact, it is essential that you know there is a difference. professional-development employee-engagement motivational-leadership-speaker customer-service-quotes first-impressions-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
c0d29ba By your practice of active listening, everyone involved benefits because you . . . * are more engaged and engaging; * demonstrate that you are interested in others and what they have to say; * make others feel important, respected, understood, and appreciated; * improve your memory and retention; * affirm to others that you are an authentic, caring, and compassionate person; make a great first and last impression healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
49a0e21 Using names with respect and consideration tells a person that you care, are present and engaged, and that you are genuinely interested in making a connection. You make them feel remembered! team-building employee-engagement motivational-leadership-speaker customer-service-quotes first-impressions-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
a7d8f45 Active listening is key to all healthy and effective communication, however, it doesn't necessarily come easily. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
8bf733d Being proactive and intentional will enable you to create a positive experience for yourself and others. emotional-intelligence-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
2fccdf5 Some people not only burn their bridges, but they also torch the town! With all their deeds of drama and destruction, they leave behind an aftermath of distrust, disrespect, and disappointment. And for what? This behavior creates immeasurable suffering in all directions. It ruins reputations and business deals, shatters lives--and closes doors which can never be re-opened. These repercussions can be prevented or avoided by simply BEING NICE. just-be-nice emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
c7adedd Active listening requires being fully present and engaged in the moment. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
f4c4f01 When you are mindfully focused, the person with whom you are communicating feels that you are making them a priority--that you value their time and their perspective. It is in these moments that we can go to deeper levels of discovery, exploration, and connection. It is one of the most valuable gifts and finest compliments you can give to another. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
3035fd7 To Become an Attentive Listener . . . * Observe a person's physical presence to see how their body language aligns with their message. * Recognize what is being said on the surface. * Engage your intuition to hear the meaning, purpose, and motivation behind their message. * Be aware of your own internal responses and how you are feeling. * Put yourself in their shoes to better understand their perspective. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
c0df895 Becoming an empathetic listener helps you to better understand how another person feels and why they communicate as they do. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
53651e3 Your heightened awareness of their perceptions, experiences, emotions, and personality styles can reveal why they feel the way they do so that you can choose your responses wisely and compassionately. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
f362f40 My success with customers on the telephone wasn't by using pushy sales methods, but by engaging people in meaningful conversations which could lead to friendships on the phone before I ever met them. I would ask questions, listen to their stories, respond to their needs, develop rapport, and earn their business. When we would finally meet in person, it felt less like an introduction and more like a reunion. It was not only good business, we had fun in the process! healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
57ab4d1 For sixteen years, I had a spectacular real estate career in Tallahassee, Florida. I loved receiving telephone inquiries and making cold calls. I knew that if I could meet people on the phone, I could usually turn them into buyers. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
1847515 14 Ways to Become an Incredible Listener 1. Be present and provide your undivided attention. 2. Seek first to understand, then to be understood. 3. Listen attentively and respond appropriately. 4. Minimize or eliminate distractions. 5. Focus your attention and energy with singleness of purpose on what the other person is saying. 6. Quiet your mind and suspend your thoughts to make room in your head to hear what is said--in the moment! 7. Ask questions and demonstrate empathy. 8. Use your body language and nonverbal cues constructively and pay attention to theirs. 9. Follow the rhythm of their speech; hear their tone. 10. Repeat and summarize what you have heard them say to confirm understanding. 11. Be open-minded and non-defensive. 12. Respond rather than react. 13. Be respectful, calm, and positive. 14. Try to resolve conflicts, not win them. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
1857d4e "When I am working with groups of thirty or fewer people, there is a powerful name exercise that I do to break the ice, start with humor, and begin my program with positive energy. One by one, each person will introduce themselves using an adjective that describes their personality that starts with the first letter of their name. "Spontaneous Susan," "Dependable Dave," and "Happy Helen" are a few quick examples. The benefit for the participants is twofold: it makes each person feel good and it makes people laugh. Additionally, it enables me to learn their names so that I can integrate them into the entire presentation for full engagement and participation." professional-development employee-engagement motivational-leadership-speaker customer-service-quotes first-impressions-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
fa2b127 Sometimes you want to go where everybody knows your name, and they're always glad you came. You wanna be where you can see, our troubles are all the same. You wanna be where everybody knows your name. professional-development employee-engagement motivational-leadership-speaker customer-service-quotes first-impressions-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
2ca7e18 You can shift other people's attitudes by shifting your own. When people project rudeness, impatience, and intolerance they attract the same in return. If someone looks like they are having a difficult day, you can shift their world by simply sharing a kind word. selling-success-quotes neuro-linguistic-programming law-of-attraction-quotes mirroring motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes reciprocity communication-skills Susan C. Young
8934fdf Modeling for others a sincerely positive and encouraging countenance will not only enrich their lives, it can foster trust and appreciation for you. This subtle technique of mirroring can help others feel compatibility with you and lead them to feel better about themselves. A win for everybody! selling-success-quotes neuro-linguistic-programming law-of-attraction-quotes mirroring motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes reciprocity communication-skills Susan C. Young
ef18bd6 5 Tips for Mirroring Others 1. Body language. When they smile, you smile. When they lean back in their chair, you lean back in your chair. When they cross their legs or fold their arms, you do the same. 2. Vocabulary or specific words. Notice their language and the words they choose and use--their keywords, expressions, expletives, or phrases. 3. Communication style. People receive, process, and deliver information in different ways. Notice whether someone is results driven or relaxed, emotional or pragmatic, talkative or observant. Recognizing their style will enable you to adapt your style to theirs to build rapport and improve communication. 4. Vocal style. a. Speech rate--If they are talking fast, you talk fast. If they are talking slowly, you talk slowly. Consider rhythm, pace, and tempo. b. Volume--If they are speaking quietly and softly, match their volume. c. Tone--Mirror their emotion, tone, and pitch. You can even seek to mirror their grammar and dialect, as long as it is discreet and respectful. selling-success-quotes body-language-quotes law-of-attraction-quotes mirroring motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes reciprocity communication-skills Susan C. Young
6ecad5a "Your eyes are the windows to your soul" indeed. It is a cliche for a good reason--it is a timeless truth with universal application." body-language-quotes eye-contact-quotes law-of-attraction-quotes mirroring motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes reciprocity communication-skills Susan C. Young
f0cdf77 Smiling is truly one of the most generous gifts you can give to another. You never know when your smile may inspire the sad, encourage the hopeless, heal a heart, or change someone's world for the better. expressions-of-emotion smiling-quotes susanspeaks-com law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
0241339 A genuine smile is your best fashion accessory and the most important thing you can wear. expressions-of-emotion smiling-quotes susanspeaks-com body-language-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
7928e3f Research by the Income Center for Tradeshows found that people are twice as likely to remember you if you shake hands. According to the American Management Association, it takes only one-fortieth of a second to create a human bond. Whether you shake someone's hand, squeeze their arm, or touch their shoulder, make these moments count to be remembered favorably. handshake-quotes emotional-intelligence-quotes susanspeaks-com customer-service-quotes first-impressions-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
fe4ff17 To cultivate bravery and courage, try something new for the first time. Take a chance. Stretch beyond your familiar limits by taking risks that move you out of your old mindset and into a new perspective. Once accomplished, trying something new bolsters your confidence and boosts your ability to be brave. conquer-fear emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
bb2bea3 And as is often the case, the people who would benefit the most from reading a book like this are the ones least likely to buy and read it. For you, however, this chapter will serve as a sterling reminder to make your manners shine. etiquette-quotes good-manners-quotes emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
37aee83 You already know the difference between being a gracious person versus a rude one. etiquette-quotes good-manners-quotes emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
3d4c5c1 Your manners are critical for both making a positive first impression and creating success in life, love, and business. etiquette-quotes good-manners-quotes emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
6ae3c2e "Confession. Years ago, I was invited to a cocktail party for an Asian-American networking group. As I introduced myself to a Japanese businessman, I reached out and firmly shook his hand. Much to my embarrassment now, I automatically took my other hand and wrapped our hands in a "hand hug." This is a common gesture of friendship in the South. As his wife approached, however, she appeared appalled and felt disrespected that I was touching her husband. Our cultural differences were marked. Despite this cultural mishap, I was able to redeem myself. We all moved past it and delighted in an interesting conversation. Physical touch is a touchy topic (pun intended), especially when various cultures are involved." handshake-quotes emotional-intelligence-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
71114f4 Handshakes, Hugs & Other Touching. Learning how to touch appropriately can elevate your presentation, demonstrate respect, and convey confidence. handshake-quotes emotional-intelligence-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
f2b3574 Orientation & Proximity. Be aware of the orientation between yourself and others so that you can be sensitive and responsive to their comfort zones. proximity-quotes emotional-intelligence-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
c5cb172 Since we are all unique and individual, being cognizant of different personality styles will help you better recognize where others are coming from to minimize barriers, build trust, and catapult your newfound communication skills into meaningful connections. The savvy socializer knows this all. selling-success positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
1e6322d The Art of Communication shares insights to help you communicate with a higher awareness and focused intention and meet people on their level to increase clarity and understanding. selling-success positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
1976c28 When you begin conversations with confidence and listen attentively, you will become more flexible and adaptable in most any situation. selling-success positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
d9a718b Sometimes you must earn the right to be included. Otherwise, you may appear awkward or pushy. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
ca57568 When a person is focused completely on self it is nearly impossible to be mindful of others at the same time. That is a contradiction for healthy communication, networking, and relationship building. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
6e09948 Being brave requires taking deliberate action and doing something new that stretches you beyond your comfort zone. emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes initiative communication-skills Susan C. Young
3232011 Any time you put yourself on the line, you risk (and maybe fear) failing, falling, being embarrassed, or looking stupid--none of which are comfortable. emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes initiative communication-skills Susan C. Young
4eba1de If being brave were easy, more people would be. emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes initiative communication-skills Susan C. Young
01ed0ab The approachable individuals are the first ones that I introduce myself to because they make me feel emotionally safe. law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
35d6503 It is unimpressive to not return what's been borrowed. Whether you have borrowed money, folding chairs, yard tools, or a popular book, always make sure you return to another person what is rightfully theirs. Lending it to you in the first place was a gift of trust and assistance. Being slow to give back in return may be considered rude. etiquette-quotes good-manners-quotes emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
170d23b communication skills, quotes by Susan C Young, relationship quotes, how to be complimentary, motivational speaker Susan Young, positivity quotes, positive first impression quotes, susanspeaks.com, find the best in others how-to-be-complimentary find-the-best-in-others positivity-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
3395294 To Polish the Gold & Help Others Shine . . . Make a list of positives: Whether you would like to nurture a healthy relationship or improve a toxic one, make a list of positives which you admire about the other person. Begin by identifying, acknowledging, and focusing on their good qualities. Your perspective and how you feel about the person will begin to shift. You will find it much easier to polish the gold from a perspective of gratitude and appreciation. how-to-be-complimentary find-the-best-in-others polish-the-gold positivity-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
d8f9626 To Polish the Gold & Help Others Shine . . . Brag about their accomplishments in front of others: For years, I have shared that the definition of a good friend is someone who says nice things about you behind your back. And the definition of a GREAT friend is someone who says GREAT things to others in front of you. One of the kindest things a husband or wife can do for their relationships is to brag about their partner's qualities to other people. how-to-be-complimentary find-the-best-in-others polish-the-gold positivity-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
416833c To Polish the Gold & Help Others Shine . . . Be complimentary: Find something positive to say to compliment another person. Whether they are being a great parent, dressing nicely, maintaining a gorgeous yard, or winning a recent 5K run, pick something to acknowledge which is noteworthy. find-the-best-in-others how-to-give-a-compliment polish-the-gold positivity-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
ddff4fb "According to the "universality studies" conducted by psychologists Paul Ekman, Carroll Izard, and Friesen (1969-1972), the words Happiness. Fear. Anger. Sadness. Contempt. Surprise. Disgust. describe the natural expressions of emotion shared by the entire human race." expressions-of-emotion smiling-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
f2be2fd If the skill of participatory listening came effortlessly and easy for everyone, there would not be so many misunderstandings, communication breakdowns, irritations, and frustrations. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
c7f501a What saps your energy and drains your strength? If it makes you feel bad on the inside, it will make those around you feel bad too! Don't be the energy vampire whom people want to avoid. law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
ad8374c Fuel Your Ride with Positive Energy. Having desire, vision, and focus will help you turn your bus in the right direction, and positive energy is needed to take you where you want to go. law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
a02d063 Throw out and discard all negative energy that comes your way and find the positives in the situations. You may be having a bad day at work or a lot to do, but be thankful you have a job to go to while many others do not. Always fuel your life with positive energy if you want to be successful. law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
eb09b5a "Guard your energy by setting boundaries, just saying 'no," and limiting your interactions with people who drain you. The measure--how do they make you feel?" law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
73f74e9 Access your joy within; feel and focus on it, allowing it to expand to fill your entire being. law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
d8e8dfd Use positive affirmations to shift your mindset and re-train your brain for positivity. law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
7ca0a4d Be in the Now Moment--don't squander your energy on a past you can't change or a future which has not yet happened. law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
e0e5b0b What makes one person approachable and another one not? That simple difference alone can make or break your success in your life, in your relationships, and in your career. law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
8bc4772 Approachability is a crucial way of being that empowers you with an extraordinary edge to make a great first impression, invite interaction, build rapport, and win friends. law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
dccbbf8 "Don't you love meeting an approachable person? They roll out the proverbial "welcome mat." Their energy and engaging openness make us feel safe. They project the messages, "I'm so glad to meet you. I like you. Tell me more about you. I'm so glad that you're here," without even saying a word." law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
9cce903 Expect good things from people; they feel it. You never know who you are going to meet, and projecting approachability will open doors of opportunity for you that you may not have discovered otherwise. law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
9f55a38 We are comforted when a person, place, or business is warm and inviting. Making us feel this way increases the likelihood that we will want to learn more, do business with them, or pursue a meaningful interaction. law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
f449b66 Consider how others may feel about you before, during, and after talking. Are you projecting an attitude that results in others feeling accepted and welcome? Are you encouraging people to speak and engage with you through your approachability? law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
64d296e The consistency of their moods and emotions creates a predictable and consistent outcome that can be reassuring in our turbulent times. You know you can depend on approachable people to be well balanced, accepting, and empathetic to the needs and feelings of others. law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
3ad081a "Approachable people are "straight-up." It is comforting to know exactly what to expect when you see them. What you see is what you get!" law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
f14e8b8 Being a keen observer, I would think to myself, who is approachable? Who is someone I'd like to know? Who is putting out welcoming vibes? law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
22df7e3 Are you being approachable when you are around new people? Ever not know what to say? Simply smile when you make eye contact. This is a subliminal invitation to help others feel safe--allowing a conversation to follow naturally. law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
e78c686 As humans, we are all insecure to a certain degree, and we don't want to risk looking stupid, being rejected, or feeling awkward. law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
73ea8c8 An approachable person intuitively knows how to set new acquaintances at ease and create a safety net for them to be vulnerable and authentic. law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
a418760 "Welcome" is a word to use often! Leaders who maintain an open-door policy inspire trust, teamwork, and healthier communication. They are more likely to earn respect, gain buy-in, and foster collaboration." law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
c7b33b5 When individuals feel comfortable approaching their leaders, their confidence to share ideas, discuss problems, and offer suggestions is strengthened. It emboldens them to take personal ownership and perform at higher levels within the organization. law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
3b57391 Unfortunately, unapproachable leaders create a tense environment that may prevent their people from bringing their best strengths and talents or challenges and solutions forward. law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
2fcd6f2 Through the years, I have heard that the average person speaks at about 150-160 words per minute, but can listen at a rate of about 1,000 words per minute. What is going on during all that extra mind time? * Our minds are racing ahead and preparing for the next thing we are going to say. * We are preoccupied with other thoughts, priorities, and distractions. * Our subconscious filters are thumbing through our database of memories, judgments, experiences, perspectives, and opinions to frame how we are going to interpret what we think someone is saying. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
7529e2c While active listening is crucial for optimal communication, we are faced with a dilemma which can perplex even the sincerest and engaged of individuals. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
acdab84 "You can have the perfect message, but it may fall on deaf ears when the listener is not prepared or open to listening. These listening "planes" were first introduced by the American composer Aaron Copland (1900-1990) as they pertain to music . . . 1. The Sensual Plane: You're aware of the music, but not engaged enough to have an opinion or judge it. 2. The Expressive Plane: You become more engaged by paying attention, finding meaning beyond the music, and noticing how it makes you feel. 3. The Musical Plane: You listen to the music with complete presence, noticing the musical elements of melody, harmony, pitch, tempo, rhythm, and form." healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
9d739b6 I was raised in an era when part of respecting your elders was to call them by Mr. or Mrs. When my children were growing up, an occasional child would call me Susan. It was jarring, felt disrespectful, and I did not like it. We reached a mutual agreement and their friends began calling me Ms. Susan. Perhaps this is more prevalent in the South, however, your awareness and consideration can help prevent social missteps. professional-development employee-engagement motivational-leadership-speaker customer-service-quotes first-impressions-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
2643a8b It is wise to use titles for people in positions of power, higher education, seniority, or maturity, unless otherwise instructed. This may sound old-fashioned, but practicing respectful traditions will earn you points and inevitably make you seem more cultured and sophisticated. This is especially true with older generations. professional-development employee-engagement motivational-leadership-speaker customer-service-quotes first-impressions-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
f894e92 To call certain people, such as your boss, teachers, professors, doctors, your parent's friends, etc. by their first names might be considered disrespectful. It is best to err on the side of caution until you know what is appropriate. professional-development employee-engagement motivational-leadership-speaker customer-service-quotes first-impressions-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
2e9a906 Asking permission to call someone by their first name is a gesture of gentility and consideration. And once permission is granted, the gate is open for mutual respect and mutual purpose. Simply demonstrating this courtesy before making an assumption is impressive. Once permission is granted, you have earned points on both sides. professional-development employee-engagement motivational-leadership-speaker customer-service-quotes first-impressions-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
5d9c86d When you become an actively engaged listener, you will develop the mindful awareness that active listening involves multiple layers and distinct levels. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
543c585 To make matters even more complicated, research has shown that we remember only 25-50 percent of what we hear. This inclination not only compromises our connection with another person, but we can fail to retain vital information. All this evidence demonstrates that it is imperative that we intentionally pay closer attention and strive to become an in-depth listener. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
a70f576 UN-Impressives of the Poor Listener * Thinking about what you should have done, could have done, or need to do. * Allowing your emotional reactions to take over. * Interrupting the person talking. * Replying before you hear all the facts. * Jumping to conclusions and making assumptions. * Being preoccupied with what you're going to say next. * Getting defensive or being over-eager. * One-upmanship--feeling the urge to compete and add something bigger, better, or more significant than what the speaker has to share. * Imposing an unsolicited opinion. * Ignoring and changing the subject altogether. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
27f0893 Being Present Years ago, I attended a conference where the keynote speaker encouraged everyone to BE HERE NOW! It grabbed people's attention and reminded us that living, loving, listening, and laughing all occur in the present moment. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
483edcd Become keenly aware of these three layers to discover whether you're listening with interest and intent for excellent communication and understanding--or are you unintentionally sabotaging potentially phenomenal conversations. Knowledge of the listening planes will raise your awareness. And as you apply these, enjoy the surprising difference. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
8efbe62 When my son Nick was five years old, he was sitting at the kitchen bar while I prepared dinner. In typical busy mother fashion, I was multitasking--cooking, cleaning, running the laundry, answering the phone, and attempting to listen to what he had to say. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
ff93ec3 Listening is one of the finest ways to demonstrate our love for another human being. How many marriages could be saved, friendships healed, careers made, and opportunities enjoyed if people would simply stop what they are doing and listen deeply to what another person has to say. If practiced by everyone, this principle could be a world-changer! healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
0ae0ffd The process of attentive listening makes the other person feel important, valued, and heard. For Nick, listening was, and still is, love. I've never forgotten that precious moment--and the lesson! healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
ae58125 Think about the people in your life with whom you have the most engaging dialogue--the ones who will listen to you and consider your opinions regardless of the topic. They'll stop whatever they are doing to give you their full attention. They become completely present and hear you. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
0240927 The Physical Language of Listening Active listening is a physical process which transcends simply hearing. Your body language speaks on your behalf as to whether you are fully present and engaged . . . * Make eye contact. * Nod your head; confirm. * Use your eyebrows and expressions of emotions to show that you're paying attention. * Lean forward. * Listen patiently to demonstrate respect and sensitivity. * Open your physical presence to encourage them to continue. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
ca32fbb Now let's look at the flip side. When a diligent and caring person receives your complaint, they have the power to turn a challenge into a triumph. Through active listening, they demonstrate that your satisfaction is their top priority. They not only seek to solve your problem, but they are dedicated to re-earning your trust, your respect, and keeping your business. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
b87bb28 Approachable people . . . 1. Use body language to their advantage. 2. Are open-minded to new people and new experiences. 3. Encourage others to feel better about themselves. 4. Are willing to be told not what they want to hear, but what they need to hear. 5. Provide an inviting aura that is warm and comforting. 6. Realize that authenticity and transparency earn trust. 7. Intuitively tune into the feelings and needs of others. 8. Are emotionally steady and respond appropriately when they sense awkwardness or discomfort in others. 9. Radiate happiness and curbs cynicism. 10. Provide a safe environment for others to express themselves. 11. Make others feel valued and appreciated. 12. Listen and consider other people's viewpoints and opinions. kindred-spirits mindset-quotes body-language-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
9980240 Becoming aware of what you are doing and how others perceive you will provide you with instant insight for making changes where necessary. selling-success-quotes neuro-linguistic-programming law-of-attraction-quotes mirroring motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes reciprocity communication-skills Susan C. Young
fc95153 Whatever you are putting out into the universe is going to be returned unto you and have a direct correlation to what you are getting back. In many ways, you are a magnet and manifest accordingly. selling-success-quotes neuro-linguistic-programming law-of-attraction-quotes mirroring motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes reciprocity communication-skills Susan C. Young
937fea6 Think of your personal and professional life--are you attracting what you want? Are you attracting the kind of people you like? Do you feel that life is working for you or against you? How have others been treating you? Are you pleased with your results? selling-success-quotes neuro-linguistic-programming law-of-attraction-quotes mirroring motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes reciprocity communication-skills Susan C. Young
4778a1b "Well Hello Halo! It is human nature for us to make generalized judgments about a person using only a couple of traits. The "Expressivity Halo" Theory explains how we connect various personalities to specific facial expressions and assign assumptions about that person." -- expressions-of-emotion smiling-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
16e601b Proper posture conveys that you are ready to take command and master new situations. When you project this level of confidence, you will instill confidence in others. posture-quotes expressions-of-emotion susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
85177b0 "In 1966, American anthropologist Edward T. Hall specified four distinct distance zones to describe the perception of physical space around us. Understanding these zones and honoring their invisible boundaries will give you a sixth sense about another person's "space" as well as your own. Intimate Zone (less than 2') --This zone represents our personal space and is reserved for the most trusted and loved people in our lives. Touching, hugging, standing side by side, and engaging in private conversations is common and encouraged. When an interloper violates this personal space, great discomfort and awkwardness can be created. What to do? Take a step back or sideways. Personal Zone (2'-4') --This is the distance for interaction with good friends, family, social gatherings, or parties. It's an easy and relaxed space for talking, shaking hands, gesturing, laughing and making faces. Social Zone (4'-12') --This zone seems to be an appropriate distance for casual friends, colleagues, and acquaintances to interact. It is the comfortable distance we maintain while interacting or addressing large groups of people. Public Zone (over 12') --This is the distance we keep from strangers or persons with little acquaintance. It provides the greatest distance between people. This is a safe space that still allows us to experience community and belonging with new people." expressions-of-emotion emotional-intelligence-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
0687c1c An Unapproachable person may be exhibiting behaviors which are . . . * Tense and prickly. * Remote and preoccupied. * Cold and distant. * Withholding of acknowledgement or response. * Apathetic and disconnected. * Preoccupied and distracted. * Intimidating. * Snobbish or cliquish. kindred-spirits mindset-quotes body-language-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
daa7324 Ask yourself and become more aware--are you . . . * Speaking poorly of others in judgment, gossip, and intolerance? * Looking for, dwelling on, and obsessing over the negative? * Being grumpy, negative, and infecting others with your bad attitude or victim mentality? law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
d52b441 Mirroring is a powerful neuro-linguistic programming technique that can be used to bond with others, build rapport, and reach mutual understanding more quickly. You may already be using it instinctively without even being aware. neuro-linguistic-programming mindset-quotes law-of-attraction-quotes mirroring motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes reciprocity communication-skills Susan C. Young
f54b054 "Mirroring is simply the process of discreetly matching and mirroring the subtle behaviors and qualities of the person with whom you are connecting. It's a form of behavioral reflection that unconsciously reveals, "We're more alike than we are different." neuro-linguistic-programming mindset-quotes law-of-attraction-quotes mirroring motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes reciprocity communication-skills Susan C. Young
0c6ccfe Meaningful eye contact has the power to transcend time and space to connect us with others and can be one of the most gracious and important ways to demonstrate attention and respect. body-language-quotes eye-contact-quotes law-of-attraction-quotes mirroring motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes reciprocity communication-skills Susan C. Young
4f84c1f When you make eye contact with another person, you can send thousands of silent messages without even speaking a word. No wonder eye contact can be both a direct form of communication and an elusive attribute at the same time. body-language-quotes eye-contact-quotes law-of-attraction-quotes mirroring motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes reciprocity communication-skills Susan C. Young
9bfdea6 Research has shown that smiling releases endorphins--the happy hormones that shift your physiology for improved well-being. When you smile and your eyes crinkle, your body releases chemicals that change the chemistry of your brain, lifting spirits, and reducing pain. Even when it is hard to smile and you are forcing it, positive changes take place in your physiology. expressions-of-emotion smiling-quotes susanspeaks-com body-language-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
609fa1a Your smile is a magnet for goodwill and positivity. In unison with your attitude, people gravitate to happy people! expressions-of-emotion smiling-quotes susanspeaks-com body-language-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
38024e5 "As the saying goes, "Smile and the world smiles with you, cry and you cry alone." Smiling is a universal symbol of happiness that transcends language and communication challenges." expressions-of-emotion smiling-quotes susanspeaks-com body-language-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
7685b96 No matter your age, a smile makes you look and feel better. People spend billions of dollars every year to get pumped, pulled, tucked, and tweaked in hopes of being more beautiful. But there is nothing like a genuine smile to transform your appearance and provide an instant facelift. expressions-of-emotion smiling-quotes susanspeaks-com body-language-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
2870441 "My friend Julie was cooking dinner in her kitchen one night. Her expression was blank as she stood alone working by herself. Her daughter walked in and gasped, "Mom! What's wrong?" She said "Nothing. I'm fine." In response, her daughter added, "Then tell your face! You scared me!" Emotional expressions can easily be misinterpreted when we are not aware of what people are seeing. Being deep in thought can look that way." expressions-of-emotion smiling-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
996c64f As a professional speaker, my facial expressions are essential for effectively telling stories, engaging audiences, fostering involvement, and connecting on a personal level. One day I decided to get Botox in my forehead to erase a few wrinkles and signs of aging. Much to my surprise and disappointment, I could no longer raise my eyebrows. My face was stuck in a heavy-browed expression, which is the polar-opposite of my joyful spirit and enthusiastic nature. It makes a funny story, but it taught me that authenticity wins over vanity any day! expressions-of-emotion smiling-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
977b663 "Poise: a graceful and elegant bearing in person; a composure of dignity and manner. Postures: the position of a person's body when standing, sitting, or walking; carriage, bearing, and stance. expressions-of-emotion smiling-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
f38ba6d Since non-verbal signals have five times the impact of verbal signals, paying attention to the image you are projecting is crucial to your first impressions. posture-quotes expressions-of-emotion susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
5509bfe Become aware of the physical distance and spatial orientation that you experience while in the company of others. Being empathetic and sensitive to a person's physical comfort zone can have a huge effect on the way in which you are received and perceived. expressions-of-emotion emotional-intelligence-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
318a11a To cultivate bravery and courage, take a deep breath & relax: When you feel fear, your body tenses up and your thoughts lead you down an anxiety-ridden path. Stop, breathe, relax. conquer-fear emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
b0fc901 To cultivate bravery and courage, borrow courage. There is inspiration all around you in the form of people who are living your dreams, achieving similar goals, and already succeeding. Knowing that something can be done is often half the battle. Most successful people find great reward in helping others reach for goals. conquer-fear emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
b75cda2 Seek to make others feel comfortable by demonstrating respect for their individual needs as well as their cultural norms. Your consideration and heightened awareness will guide you well--and help you make a great first impression. handshake-quotes emotional-intelligence-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
7cae868 With your mind alert and your eyes wide open, you will be better able to assess your space and your place for optimizing exchanges and your communication impressions. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
81afe7d When you are socially aware, you will realize whether you are forcing yourself into a conversation or have actually been invited to participate. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
432a5ba "It is unimpressive to interrupt another person while they are talking. Interrupting someone in mid-sentence demonstrates that your focus is on yourself, not the person talking. I had a friend who used a humorous retort whenever someone would interrupt him. He would graciously, albeit sarcastically, say, "I'm sorry, I didn't mean to speak while you were interrupting." It always got a laugh, yet he was cleverly letting the intruder know of his infraction without being too confrontational." etiquette-quotes good-manners-quotes emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
eb756ad Polishing the gold in others is easy to do and a valuable habit to develop to transform your relationship results. People will usually rise to the occasion and live up to your positive expectations. how-to-be-complimentary find-the-best-in-others positivity-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
f1fbd99 Instant chemistry feels great! It is a raw, organic emotion. The art and science of relationship chemistry is still a mystery to me, but it is always a delight when it happens. You certainly know when you feel it, and that sizzle begins many a new relationship. relationship-chemistry kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
08c2d2a "To Polish the Gold & Help Others Shine . . . Catch people doing things right: Outstanding leaders know that people will be more engaged, perform at higher levels, and be more loyal when they are appreciated and celebrated. Jeff West, international speaker and author of The Unexpected Tour Guide, shares that "People will jump over high hurdles, fight fires and break through walls for leaders who find them doing things right. Building that kind of chemistry is essential if a team is going to jell." Capitalize on the opportunity to notice what people are doing right at work and at home and they will deliver their best. As the old saying goes, "A person who feels appreciated will always do more than expected." how-to-be-complimentary find-the-best-in-others polish-the-gold positivity-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
055f675 What are the key elements for a fabulous, well-delivered compliment? You . . . * are sincere and genuine. * give it freely without expecting anything in return. Your compliment is a selfless gift, not a boomerang. * are specific and detailed. * elaborate on why you like something. * describe how their positive virtue has positively impacted you. * can use adjectives for more colorful descriptions. * keep it positive. * say it like you mean it with intentional impact. * use discretion and good judgment. * leave no room for misinterpretation or misunderstanding. * say the right thing at the right moment and let it flow organically. Finding sincere ways to compliment others is a powerful way to make a great first and last impression. find-the-best-in-others how-to-give-a-compliment polish-the-gold positivity-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
079ac59 To Polish the Gold & Help Others Shine . . . Say something nice! My wise mother raised us with the philosophy that if you can't say something nice, don't say anything at all. That is a Southern custom if there ever was one! It is easy to find fault, criticize, condemn, and complain--but none of these behaviors will help you enjoy positive relationship results. how-to-be-complimentary find-the-best-in-others polish-the-gold positivity-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
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