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64d296e
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The consistency of their moods and emotions creates a predictable and consistent outcome that can be reassuring in our turbulent times. You know you can depend on approachable people to be well balanced, accepting, and empathetic to the needs and feelings of others.
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body-language-quotes
communication-skills
kindred-spirits
law-of-attraction
mindset-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
soul-mates
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Susan C. Young |
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3ad081a
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"Approachable people are "straight-up." It is comforting to know exactly what to expect when you see them. What you see is what you get!"
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body-language-quotes
communication-skills
kindred-spirits
law-of-attraction
mindset-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
soul-mates
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Susan C. Young |
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f14e8b8
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Being a keen observer, I would think to myself, who is approachable? Who is someone I'd like to know? Who is putting out welcoming vibes?
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body-language-quotes
communication-skills
kindred-spirits
law-of-attraction
mindset-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
soul-mates
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Susan C. Young |
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22df7e3
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Are you being approachable when you are around new people? Ever not know what to say? Simply smile when you make eye contact. This is a subliminal invitation to help others feel safe--allowing a conversation to follow naturally.
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body-language-quotes
communication-skills
kindred-spirits
law-of-attraction
mindset-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
soul-mates
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Susan C. Young |
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e78c686
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As humans, we are all insecure to a certain degree, and we don't want to risk looking stupid, being rejected, or feeling awkward.
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body-language-quotes
communication-skills
kindred-spirits
law-of-attraction
mindset-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
soul-mates
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Susan C. Young |
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73ea8c8
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An approachable person intuitively knows how to set new acquaintances at ease and create a safety net for them to be vulnerable and authentic.
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body-language-quotes
communication-skills
kindred-spirits
law-of-attraction
mindset-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
soul-mates
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Susan C. Young |
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a418760
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"Welcome" is a word to use often! Leaders who maintain an open-door policy inspire trust, teamwork, and healthier communication. They are more likely to earn respect, gain buy-in, and foster collaboration."
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body-language-quotes
communication-skills
kindred-spirits
law-of-attraction
mindset-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
soul-mates
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Susan C. Young |
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c7b33b5
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When individuals feel comfortable approaching their leaders, their confidence to share ideas, discuss problems, and offer suggestions is strengthened. It emboldens them to take personal ownership and perform at higher levels within the organization.
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body-language-quotes
communication-skills
kindred-spirits
law-of-attraction
mindset-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
soul-mates
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Susan C. Young |
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3b57391
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Unfortunately, unapproachable leaders create a tense environment that may prevent their people from bringing their best strengths and talents or challenges and solutions forward.
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body-language-quotes
communication-skills
kindred-spirits
law-of-attraction
mindset-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
soul-mates
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Susan C. Young |
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8f21c96
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Trying to engage with an unapproachable person can lead to embarrassment, alienation, and resistance. Why would we set ourselves up for that kind of pain and failure? It's no wonder that people may avoid them--the risk of rejection is too great.
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body-language-quotes
communication-skills
kindred-spirits
law-of-attraction
mindset-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
soul-mates
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Susan C. Young |
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bd664a6
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There are new habits you can adopt starting NOW that make you approachable and encourage other people to engage with you.
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body-language-quotes
communication-skills
kindred-spirits
law-of-attraction
mindset-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
soul-mates
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Susan C. Young |
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b195340
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Is your branding serving your needs for positive impact? Is it paving the way for a great first impression on people when they meet you, think of you, speak of you, or even see you on the Internet? If not, it's time for a change, and it is perfectly within your control.
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branding
communication-skills
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
success
susan-young
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Susan C. Young |
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"The word "brand" has now taken an individualized and highly personalized shift toward how you are perceived in the minds of others."
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branding
communication-skills
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
success
susan-young
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Susan C. Young |
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f2aaa3d
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"For many people and companies, the only place they are seen by others "in person" is on the Internet. Having a stand-out, consistent brand is imperative."
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branding
communication-skills
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
success
susan-young
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Susan C. Young |
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"A "brand" identifies how you are unique and different. It is an attention-getter to help you stack up against your competitors. It also shares with us what we can expect by doing business with you."
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branding
communication-skills
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
success
susan-young
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Susan C. Young |
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Is YOUR brand consistent and congruent with your desired outcomes?
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branding
communication-skills
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
success
susan-young
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Susan C. Young |
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3c48295
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Whether you are in business or simply want to be remembered positively, frankly consider these things: What makes you feel special and significant? What makes you unforgettable? When people see or think of you, what image do you think comes to mind?
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branding
communication-skills
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
success
susan-young
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Susan C. Young |
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83b643d
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Since nothing stays the same, the great news is that, at any moment, you have the ability and power to move the needle in the direction of your dreams and create a brand that best represents you.
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branding
communication-skills
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
success
susan-young
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Susan C. Young |
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5c1aa4d
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You can re-design your life, learn a new skill, update your appearance, offer a new service, or even change your attitude.
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branding
communication-skills
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
success
susan-young
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Susan C. Young |
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You can always create the space to Review, Redo, and Renew as I teach in my book Release the Power of Re3. If you feel it is time to refresh your brand, take a moment to rethink your relevance and apply my 3-step formula.
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branding
communication-skills
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
success
susan-young
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Susan C. Young |
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"How can you stand apart from the herd? How can you start to be noticed so people will remember you? How can you be heard above the noise? "What is your personal branding that makes you special, unique, individual, and memorable?"
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branding
communication-skills
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
success
susan-young
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Susan C. Young |
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c6bdc92
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What helps people identify your Super Powers? Instead of hiring a personal PR firm to identify and promote your personal brand, ask yourself what strengths you want to be remembered by.
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branding
communication-skills
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
success
susan-young
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Susan C. Young |
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"To help get your creative juices flowing, you might look online at lists of the "best taglines ever." Their branding ideas are genius and may be just the catalyst you need to activate your awesome!"
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branding
communication-skills
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
success
susan-young
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Susan C. Young |
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4344e11
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Take a searching inventory of your speech, habits, behaviors, appearance, hobbies, preferences, talents, and products. The key is what makes you distinct and unlike others.
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branding
communication-skills
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
success
susan-young
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Susan C. Young |
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0eac940
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Making a great first impression is not an accident, and with a little planning, experimentation, and application, you can transform your style, substance, and impact.
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branding
communication-skills
dress-for-success
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
success
susan-young
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Susan C. Young |
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5799da9
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Once you are dressed there may be still more you can do to enhance, complement, or complete your look. Simply changing your accessories will change your entire impression.
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branding
communication-skills
dress-for-success
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
success
susan-young
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Susan C. Young |
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b2e201e
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If you have ever experienced this type of unprofessional treatment, I doubt you would even consider giving them business in the future. Interrupting, ignoring, patronizing, or antagonizing a customer is like pouring gas on a fire and creates a more explosive situation than the original complaint. Still, it continues to happen every day, costing companies millions in lost revenue.
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communication-skills
customer-service-quotes
healthy-conversation
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
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4725068
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We are all wired with a natural propensity to learn, grow, and expand. Think of the positive things that make you happy, bring you joy, deepen your understanding, and make you feel wonderful. These things enlarge and grow with positive energy, don't they? The opposite is true as well; negative things make us feel stressed, sad, angry, or overwhelmed. They leave us feeling depleted and contracted.
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body-language-quotes
communication-skills
energy-quotes
expansion-quotes
mindset-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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4d15582
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ASK YOURSELF: Who are the people you are drawn to who bring out the best in you? How do they make you feel? Is your positive energy doing the same thing for others?
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body-language-quotes
communication-skills
energy-quotes
expansion-quotes
mindset-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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3967afe
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Upbeat people make us feel appreciated, important, and fantastic. These are the folks who expand and warm us with their positive energy.
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body-language-quotes
communication-skills
energy-quotes
expansion-quotes
mindset-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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a1e7881
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The Broaden-and-Build Theory in Positive Psychology suggests that positive emotions initiate upward spirals of positivity which contribute to our optimal well-being. It is no wonder positive people are more likely to make a positive impact!
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body-language-quotes
communication-skills
energy-quotes
expansion-quotes
mindset-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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52c8ce7
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People who cast a negative energy can make us feel doubtful, devalued, and disrespected. In response, we contract and are left cold as our awesome energy evaporates in their shadow. Downward emotional spirals ensue.
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body-language-quotes
communication-skills
energy-quotes
expansion-quotes
mindset-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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95a514e
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A light-hearted point to consider: Do you know the number one reason a man falls in love with a woman? Because of how she makes him feel about himself. Do you know the number one reason a man falls out of love with a woman? Because of how she makes him feel about himself! It is the same reason! When you inspire and motivate another person through your positive energy, they want you to stick around!
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body-language-quotes
communication-skills
energy-quotes
expansion-quotes
mindset-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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5dd841d
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How we feel with someone--if they improve our mood or cause our heart to sink--can determine the health of the relationship. How do you feel around them? It's a simple measurement tool.
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body-language-quotes
communication-skills
energy-quotes
expansion-quotes
mindset-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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73b3c9d
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Throughout your life you will meet thousands of people, but every once in a while, you feel instant chemistry with a person and connect immediately. It is like meeting an old friend or returning home again. Your relationship enjoys easy compatibility and commonality. Not only can you sometimes finish each other's sentences, but regardless of how much time may pass, you can reunite and start up wherever you left off.
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body-language-quotes
communication-skills
kindred-spirits
mindset-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-chemistry
relationship-quotes
soul-mates
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Susan C. Young |
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52ea2d5
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A positive attitude will elevate your energy and invigorate your tasks.
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build-confidence
communication-skills
mindset-quotes
motivational-speaker
preparation-quotes
quotes-by-susan-c-young
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susan-young
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Susan C. Young |
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Emotionally intelligent people can focus their emotions to improve performance and productivity.
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communication-skills
emotional-intelligence-quotes
motivational-speaker
preparation-quotes
quotes-by-susan-c-young
relationship-quotes
susan-young
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Susan C. Young |
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f4da171
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Life rewards action. To get from where you are now to where you want to be requires forward movement and momentum. Although you may already know what it takes to bridge the gap, simply knowing what to do is not enough.
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communication-skills
customer-service-quotes
emotional-intelligence-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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468c98a
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Kindness is a powerful bridge builder which unifies teams, bonds friends, supports loved ones, and spreads goodwill. Tending to your bridges will fortify your relationships in such way that you will keep your invitations coming and your options open for future opportunities.
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customer-service-quotes
emotional-intelligence-quotes
just-be-nice
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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5805d6c
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Proven professionals know that by focusing on quality, you can't lose with the classics and your clothes will last longer. It's not about having expensive clothing, it is about having style.
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branding
communication-skills
dress-for-success
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
success
susan-young
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Susan C. Young |
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8eeb9ad
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When it comes to meeting new people, playing well with others, and connecting on deeper levels, there are inherent gaps which can be closed only by being brave. When is bravery needed?
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communication-skills
emotional-intelligence-quotes
just-be-nice
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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a73ad94
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An important part of dressing for success is not only wearing something well but making sure it is appropriate for the occasion or the environment.
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branding
communication-skills
dress-for-success
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
success
susan-young
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Susan C. Young |
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b7dc146
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Research has shown that different colors represent different character qualities and have a powerful psychological effect. Color portrays different meanings in life and in business. Choose the colors that not only make you look and feel great, but inspire the emotions you hope to evoke.
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branding
communication-skills
dress-for-success
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
success
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Susan C. Young |
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da0bcfa
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Developing your emotional intelligence will allow you to explore new depths of understanding in yourself and others.
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communication-skills
emotional-intelligence-quotes
motivational-speaker
preparation-quotes
quotes-by-susan-c-young
relationship-quotes
susan-young
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Susan C. Young |
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859733c
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Your EQ (emotional quotient) is your capacity to recognize, discriminate, and label emotions accurately and interpret them to help guide your thinking and behavior.
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communication-skills
emotional-intelligence-quotes
motivational-speaker
preparation-quotes
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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ef9f3ad
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Punctuality Plus. When you have scheduled an appointment, or have made a commitment, you have essentially made a promise. Being punctual demonstrates your consideration for others and that you can be depended upon.
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branding
communication-skills
healthy-habits
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
success
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Susan C. Young |
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0da53bd
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Your expertise elevates your impressions to an entirely new realm. When you have paid the price, earned the right, and done the homework to be called an expert, people will be impressed.
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branding
communication-skills
healthy-habits
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
success-quotes
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Susan C. Young |
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74ec7c1
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Every time you speak, you are using your voice to connect with others, whether it is in-person, on the phone, or in a recorded message.
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communication-skills
customer-service-quotes
employee-engagement
motivational-leadership-speaker
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
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f8808c6
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The Art of Action explores specific action steps you can take for personal and professional transformation. Start by taking the initiative to be kind, courageous, and polite.
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communication-skills
customer-service-quotes
emotional-intelligence-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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57a68e7
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Become a 'good finder' and seek to acknowledge the best you see in others.
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communication-skills
customer-service-quotes
emotional-intelligence-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
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cabb5c7
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Is your voice value delivering the image you wish to convey? Is your voice coming across as smart, friendly, and positive or ignorant, rude, and negative?
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communication-skills
customer-service-quotes
employee-engagement
motivational-leadership-speaker
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
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e59b4dd
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"The way you deliver the words you say becomes your "vocal image. This "vocal image" can make or break your first impressions, impact your communication, and determine how people respond to you."
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communication-skills
customer-service-quotes
employee-engagement
motivational-leadership-speaker
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
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3667cf1
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What can you do to ensure that your voice value translates into impression value?
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communication-skills
customer-service-quotes
employee-engagement
motivational-leadership-speaker
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
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c7438c5
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Every professional voice coach worth their salt will bring you back to the importance of tone, pace, and pitch. While these concepts were introduced earlier in The Art of Body Language section, we can now elaborate and take a deeper dive into how you can use your voice to improve your communications.
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communication-skills
customer-service-quotes
employee-engagement
motivational-leadership-speaker
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
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b6b0985
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It is generally believed that nearly 40 percent of your first impression will be set from the tone of your voice. Your vocal thermometer can be more impactful than the actual words you use.
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communication-skills
customer-service-quotes
employee-engagement
motivational-leadership-speaker
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
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a5401d9
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Your tone of voice can be conveyed in both the words you speak and in the words you write.
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communication-skills
customer-service-quotes
employee-engagement
motivational-leadership-speaker
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
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3a43835
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Your tone can represent the character of your business, the strength of your resolve, and express the depths of your convictions.
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communication-skills
customer-service-quotes
employee-engagement
motivational-leadership-speaker
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
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16727cc
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Does your tone match your intention? Is your tone of voice confusing or clarifying? Are you coming across to others as you had hoped? Once you begin to notice your tone, you can adjust as needed to make it work in your favor.
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communication-skills
customer-service-quotes
employee-engagement
motivational-leadership-speaker
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
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afe26e9
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Heed Your Speed. Are you a fast or a slow talker? Be mindful towards the person with whom you are speaking to ensure that your message is being comprehended, understood, and absorbed. If they are listening at a slower rate than you are speaking, disconnect can occur.
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communication-skills
customer-service-quotes
employee-engagement
motivational-leadership-speaker
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
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c92f565
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Align your voice value with the tone, pace, and pitch of your listeners will help you connect on all levels.
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communication-skills
customer-service-quotes
employee-engagement
motivational-leadership-speaker
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
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Have you ever paid notice to the full sound range of your voice? If you have ever been in a chorus or a singing group, you already know that they will separate the group based on each singer's pitch and assign their roles accordingly. While my speaking voice has a soprano pitch, my singing voice is a lower alto.
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communication-skills
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Susan C. Young |
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A high-pitched voice may sound less authoritative, more youthful, and less experienced, whereas, a lower pitched voice may be perceived as being more authoritative, confident, and credible. It is unfortunate that listeners will make assumptions based on these differences before even knowing the depth and value of your message. Play with your ranges and find a comfortably low pitch. Practice it to see if it makes a difference in conveying more authority and brilliance.
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communication-skills
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Susan C. Young |
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When your speaking style is clear, confident, and concise, your listeners will perceive you as such.
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Susan C. Young |
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Developing your eloquence and enunciation will reduce the likelihood of misinterpretation and misunderstanding, making your delivery more powerful.
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communication-skills
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Susan C. Young |
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By speaking in a competent and confident way, your message will sound more relevant and appropriate, reflecting you in a favorable light.
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communication-skills
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Susan C. Young |
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Variety is the Spice of Life. Voices come in all shapes, tones, and sizes. Some are compelling and effective, while others are grating and agitating.
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communication-skills
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Susan C. Young |
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The list below begins to illustrate how different personalities can be assigned to different vocal qualities . . . * Warm * Loving * Breathy * Gravelly * Dull * Nasal * Rough * Hoarse * Gruff * Melodious * Whiny * Sultry * Twangy * Energetic * Shrill
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communication-skills
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Susan C. Young |
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Your Signature Sound. In music, voice value is categorized for singers, composers, and listeners. Whether a performer's voice type is soprano, alto, tenor, baritone, or bass, they all have unique characteristics that make them unique and impressive. You, too, have a signature sound that is uniquely yours and makes you stand apart from the crowd.
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Susan C. Young |
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Neen James (NeenJames.com) is an eloquent and successful international speaker who stands at four-feet-eleven with a rich Australian dialect and a high-pitched voice. For years, fellow speakers with good intentions told her she needed to take voice lessons to lower her pitch to give her more depth for a compelling stage presence. With complete confidence and loyalty to her uniqueness, she ignored the naysayers and her amazing signature voice has become a powerful brand.
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Susan C. Young |
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Most people are familiar with the rich, resonant tones of James Earl Jones and Morgan Freeman. Their signature voices bring strength, authority, and lyrical enjoyment. Are there aspects of your voice that you can capitalize on to make a great impression and be simply unforgettable?
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Susan C. Young |
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Think of the times that others remembered your name and used it kindly. How did it make you feel? When you use someone's name it makes him or her feel recognized, appreciated, and special.
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Susan C. Young |
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"A Sign of Respect. As our world grows more casual, we observe a tendency for everyone to use first names rather than surnames. "It is a pleasure meeting you, Mrs. Young," has a completely different connotation than "Nice to meet you, Susan."
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Susan C. Young |
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What determines whether the usage is acceptable or inappropriate? If you want to make a great first impression with positive impact, it is essential that you know there is a difference.
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Susan C. Young |
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By your practice of active listening, everyone involved benefits because you . . . * are more engaged and engaging; * demonstrate that you are interested in others and what they have to say; * make others feel important, respected, understood, and appreciated; * improve your memory and retention; * affirm to others that you are an authentic, caring, and compassionate person; make a great first and last impression
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Susan C. Young |
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If the skill of participatory listening came effortlessly and easy for everyone, there would not be so many misunderstandings, communication breakdowns, irritations, and frustrations.
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Susan C. Young |
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Active listening is key to all healthy and effective communication, however, it doesn't necessarily come easily.
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Susan C. Young |
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Through the years, I have heard that the average person speaks at about 150-160 words per minute, but can listen at a rate of about 1,000 words per minute. What is going on during all that extra mind time? * Our minds are racing ahead and preparing for the next thing we are going to say. * We are preoccupied with other thoughts, priorities, and distractions. * Our subconscious filters are thumbing through our database of memories, judgments, experiences, perspectives, and opinions to frame how we are going to interpret what we think someone is saying.
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Susan C. Young |
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While active listening is crucial for optimal communication, we are faced with a dilemma which can perplex even the sincerest and engaged of individuals.
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susanspeaks-com
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Susan C. Young |
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"You can have the perfect message, but it may fall on deaf ears when the listener is not prepared or open to listening. These listening "planes" were first introduced by the American composer Aaron Copland (1900-1990) as they pertain to music . . . 1. The Sensual Plane: You're aware of the music, but not engaged enough to have an opinion or judge it. 2. The Expressive Plane: You become more engaged by paying attention, finding meaning beyond the music, and noticing how it makes you feel. 3. The Musical Plane: You listen to the music with complete presence, noticing the musical elements of melody, harmony, pitch, tempo, rhythm, and form."
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communication-skills
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susanspeaks-com
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Susan C. Young |
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More people continue to be and do exactly the things in life that prevent them from getting what they want or from waking up excited about their day.
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Susan C. Young |
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Since your mindset can make you or break you, how is it going? Is it representing you well or does it need a complete overhaul?
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Susan C. Young |
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366d012
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The Law of Cause and Effect is as active in your life as the Law of Gravity. It teaches us that for every action there is a reaction.
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Susan C. Young |
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If you do nothing, you'll have nothing. If you do something spectacular, you will have something spectacular.
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Susan C. Young |
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Do you yearn for loving, loyal relationships? Be that for others
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Susan C. Young |
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Communication skills, quotes by susan c young, relationship quotes, how to make a great first impression, preparation quotes, motivational speaker, susan young, build confidence, mindset quotes, attitude quotes
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Susan C. Young |
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If you want to enjoy confidence, engagement, positive feedback, connection, and reward in your relationships, start being and doing what it takes to make it happen.
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Susan C. Young |
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Create and nurture a mindset that works for you rather than against you.
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Susan C. Young |
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Strive to be optimistic rather than pessimistic-- forgiving rather than a grudge holder.
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build-confidence
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Susan C. Young |
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I was raised in an era when part of respecting your elders was to call them by Mr. or Mrs. When my children were growing up, an occasional child would call me Susan. It was jarring, felt disrespectful, and I did not like it. We reached a mutual agreement and their friends began calling me Ms. Susan. Perhaps this is more prevalent in the South, however, your awareness and consideration can help prevent social missteps.
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Susan C. Young |
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It is wise to use titles for people in positions of power, higher education, seniority, or maturity, unless otherwise instructed. This may sound old-fashioned, but practicing respectful traditions will earn you points and inevitably make you seem more cultured and sophisticated. This is especially true with older generations.
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Susan C. Young |
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f894e92
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To call certain people, such as your boss, teachers, professors, doctors, your parent's friends, etc. by their first names might be considered disrespectful. It is best to err on the side of caution until you know what is appropriate.
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Susan C. Young |
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2e9a906
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Asking permission to call someone by their first name is a gesture of gentility and consideration. And once permission is granted, the gate is open for mutual respect and mutual purpose. Simply demonstrating this courtesy before making an assumption is impressive. Once permission is granted, you have earned points on both sides.
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Susan C. Young |
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When you become an actively engaged listener, you will develop the mindful awareness that active listening involves multiple layers and distinct levels.
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Susan C. Young |
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To make matters even more complicated, research has shown that we remember only 25-50 percent of what we hear. This inclination not only compromises our connection with another person, but we can fail to retain vital information. All this evidence demonstrates that it is imperative that we intentionally pay closer attention and strive to become an in-depth listener.
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Susan C. Young |
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UN-Impressives of the Poor Listener * Thinking about what you should have done, could have done, or need to do. * Allowing your emotional reactions to take over. * Interrupting the person talking. * Replying before you hear all the facts. * Jumping to conclusions and making assumptions. * Being preoccupied with what you're going to say next. * Getting defensive or being over-eager. * One-upmanship--feeling the urge to compete and add something bigger, better, or more significant than what the speaker has to share. * Imposing an unsolicited opinion. * Ignoring and changing the subject altogether.
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Susan C. Young |
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Being Present Years ago, I attended a conference where the keynote speaker encouraged everyone to BE HERE NOW! It grabbed people's attention and reminded us that living, loving, listening, and laughing all occur in the present moment.
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Susan C. Young |
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Become keenly aware of these three layers to discover whether you're listening with interest and intent for excellent communication and understanding--or are you unintentionally sabotaging potentially phenomenal conversations. Knowledge of the listening planes will raise your awareness. And as you apply these, enjoy the surprising difference.
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Susan C. Young |
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When my son Nick was five years old, he was sitting at the kitchen bar while I prepared dinner. In typical busy mother fashion, I was multitasking--cooking, cleaning, running the laundry, answering the phone, and attempting to listen to what he had to say.
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Susan C. Young |
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Listening is one of the finest ways to demonstrate our love for another human being. How many marriages could be saved, friendships healed, careers made, and opportunities enjoyed if people would simply stop what they are doing and listen deeply to what another person has to say. If practiced by everyone, this principle could be a world-changer!
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Susan C. Young |
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The process of attentive listening makes the other person feel important, valued, and heard. For Nick, listening was, and still is, love. I've never forgotten that precious moment--and the lesson!
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Susan C. Young |
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Think about the people in your life with whom you have the most engaging dialogue--the ones who will listen to you and consider your opinions regardless of the topic. They'll stop whatever they are doing to give you their full attention. They become completely present and hear you.
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Susan C. Young |
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The Physical Language of Listening Active listening is a physical process which transcends simply hearing. Your body language speaks on your behalf as to whether you are fully present and engaged . . . * Make eye contact. * Nod your head; confirm. * Use your eyebrows and expressions of emotions to show that you're paying attention. * Lean forward. * Listen patiently to demonstrate respect and sensitivity. * Open your physical presence to encourage them to continue.
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Susan C. Young |
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Now let's look at the flip side. When a diligent and caring person receives your complaint, they have the power to turn a challenge into a triumph. Through active listening, they demonstrate that your satisfaction is their top priority. They not only seek to solve your problem, but they are dedicated to re-earning your trust, your respect, and keeping your business.
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Susan C. Young |
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A positive attitude will help fortify your courage to build unshakable confidence and healthy self-esteem.
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Susan C. Young |
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Share your happiness with others--its contagious!
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A positive attitude will empower you to be more resilient to proactively adapt to change.
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Susan C. Young |
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A positive attitude will help you edge out cynicism and pessimism to restore hope and optimism.
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Susan C. Young |
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5f5d719
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Experts agree that color can stimulate emotions which evoke different responses. Simply by changing colors, you can change moods, communication, perceptions, energy, and expectations.
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branding
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Stretch your imagination to a new dimension with hope and flexibility--opening your world to new possibilities.
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You are the only one who can choose your attitude for you.
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Being proactive and intentional will enable you to create a positive experience for yourself and others.
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Susan C. Young |
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Some people not only burn their bridges, but they also torch the town! With all their deeds of drama and destruction, they leave behind an aftermath of distrust, disrespect, and disappointment. And for what? This behavior creates immeasurable suffering in all directions. It ruins reputations and business deals, shatters lives--and closes doors which can never be re-opened. These repercussions can be prevented or avoided by simply BEING NICE.
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Susan C. Young |
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Your mindset serves as the operating system for your entire life's experience.
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Susan C. Young |
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Active listening requires being fully present and engaged in the moment.
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Susan C. Young |
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When you are mindfully focused, the person with whom you are communicating feels that you are making them a priority--that you value their time and their perspective. It is in these moments that we can go to deeper levels of discovery, exploration, and connection. It is one of the most valuable gifts and finest compliments you can give to another.
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Susan C. Young |
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Your internal thoughts determine your outer world.
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Susan C. Young |
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To Become an Attentive Listener . . . * Observe a person's physical presence to see how their body language aligns with their message. * Recognize what is being said on the surface. * Engage your intuition to hear the meaning, purpose, and motivation behind their message. * Be aware of your own internal responses and how you are feeling. * Put yourself in their shoes to better understand their perspective.
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Susan C. Young |
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One would think that if people truly wanted to live incredible lives, they would do everything in their power to create a mindset which helped them get there. Right?
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Susan C. Young |
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Becoming an empathetic listener helps you to better understand how another person feels and why they communicate as they do.
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Susan C. Young |
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Your heightened awareness of their perceptions, experiences, emotions, and personality styles can reveal why they feel the way they do so that you can choose your responses wisely and compassionately.
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Susan C. Young |
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My success with customers on the telephone wasn't by using pushy sales methods, but by engaging people in meaningful conversations which could lead to friendships on the phone before I ever met them. I would ask questions, listen to their stories, respond to their needs, develop rapport, and earn their business. When we would finally meet in person, it felt less like an introduction and more like a reunion. It was not only good business, we had fun in the process!
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Susan C. Young |
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For sixteen years, I had a spectacular real estate career in Tallahassee, Florida. I loved receiving telephone inquiries and making cold calls. I knew that if I could meet people on the phone, I could usually turn them into buyers.
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Susan C. Young |
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14 Ways to Become an Incredible Listener 1. Be present and provide your undivided attention. 2. Seek first to understand, then to be understood. 3. Listen attentively and respond appropriately. 4. Minimize or eliminate distractions. 5. Focus your attention and energy with singleness of purpose on what the other person is saying. 6. Quiet your mind and suspend your thoughts to make room in your head to hear what is said--in the moment! 7. Ask questions and demonstrate empathy. 8. Use your body language and nonverbal cues constructively and pay attention to theirs. 9. Follow the rhythm of their speech; hear their tone. 10. Repeat and summarize what you have heard them say to confirm understanding. 11. Be open-minded and non-defensive. 12. Respond rather than react. 13. Be respectful, calm, and positive. 14. Try to resolve conflicts, not win them.
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Susan C. Young |
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"When I am working with groups of thirty or fewer people, there is a powerful name exercise that I do to break the ice, start with humor, and begin my program with positive energy. One by one, each person will introduce themselves using an adjective that describes their personality that starts with the first letter of their name. "Spontaneous Susan," "Dependable Dave," and "Happy Helen" are a few quick examples. The benefit for the participants is twofold: it makes each person feel good and it makes people laugh. Additionally, it enables me to learn their names so that I can integrate them into the entire presentation for full engagement and participation."
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Susan C. Young |
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Sometimes you want to go where everybody knows your name, and they're always glad you came. You wanna be where you can see, our troubles are all the same. You wanna be where everybody knows your name.
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Susan C. Young |
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Prepare for Success. Feel the satisfaction and power of having your act together! Get organized beforehand to get better results. Prior Planning Prevents Poor Performance.
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Susan C. Young |
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Make the personal choice to instill healthy habits and hygiene into your life. When you resolve to live a healthier life, you will feel better, look better, enjoy improved well-being and make a better impression.
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Susan C. Young |
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Color is one of the most important and distinctive elements in enhancing your image. Wearing the colors which are best matched to your personality, energy, skin tone, hair color, and body type will make you look healthier, more vibrant, confident, successful, and approachable.
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The times, they are a-changing! What was once defined by tradition, respect, and custom has evolved into a relaxed and casual society. What is acceptable and normal today would never have been permitted in the past.
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Susan C. Young |
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Dressing appropriately in one venue may be highly inappropriate in another.
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"Mary Kay Ash, the founder of the Mary Kay Cosmetic empire, taught her teams that most people have a sign hanging around their necks that says, "Make me feel special." Answer that need in others through nurturing words, deeds, and actions, and you will be amazed by the ease with which people respond to you. What can you do to make other people feel special?"
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Many salespeople make the mistake of talking about how great they are and what they bring to the table. If they would simply take a breath, shift their mindset, and instead present ways to help solve their client's problems, they would capture more new business.
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"Most everyone has the classic question stamped on their forehead that asks, "What's in It for Me?" It is not a matter of being self-centered, arrogant, or narcissistic; it is simply a natural and instinctive response to gauge how we are going to best interact and deal with another person."
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Clown Around . . . Nancy Weil of The Laugh Academy gives people she meets red clown noses and shows them how to use them. Promoting laughter as a cure for stress and negativity, she makes a positive and memorable impact and gives others permission to play.
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Susan C. Young |
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Approachable people . . . 1. Use body language to their advantage. 2. Are open-minded to new people and new experiences. 3. Encourage others to feel better about themselves. 4. Are willing to be told not what they want to hear, but what they need to hear. 5. Provide an inviting aura that is warm and comforting. 6. Realize that authenticity and transparency earn trust. 7. Intuitively tune into the feelings and needs of others. 8. Are emotionally steady and respond appropriately when they sense awkwardness or discomfort in others. 9. Radiate happiness and curbs cynicism. 10. Provide a safe environment for others to express themselves. 11. Make others feel valued and appreciated. 12. Listen and consider other people's viewpoints and opinions.
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Susan C. Young |
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Your habits and hygiene demonstrate how you feel about yourself. Without saying a word, they speak for you.
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branding
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Susan C. Young |
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Create your own personal brand to stand apart from the crowd. Package your unique talents, style, personality, and products. Show and tell who you are and what you do--to the world.
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branding
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Susan C. Young |
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Developing your EI will allow you to explore new depths of understanding in yourself and others. It will give you insight as to why people behave as they do and assist you in areas you may wish to improve.
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branding
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Susan C. Young |
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Becoming aware of what you are doing and how others perceive you will provide you with instant insight for making changes where necessary.
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communication-skills
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Susan C. Young |
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Whatever you are putting out into the universe is going to be returned unto you and have a direct correlation to what you are getting back. In many ways, you are a magnet and manifest accordingly.
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Susan C. Young |
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Think of your personal and professional life--are you attracting what you want? Are you attracting the kind of people you like? Do you feel that life is working for you or against you? How have others been treating you? Are you pleased with your results?
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Susan C. Young |
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Simply by living life you will gain new experiences that are uniquely your own. Your vantage points along your journey will help you form your perceptions, grow your influence, and ground you in a wisdom which can only be gained from having been there and having done it.
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Susan C. Young |
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Your education can be the 'make or break' difference when a hiring manager reads your resume or invites you in for an interview. In our competitive world, today a Master's Degree has become the new differentiator that a Bachelor's Degree once was.
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Susan C. Young |
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Rather than allowing your failures to define you, learn from your experience to do better next time.
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Susan C. Young |