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ebded11 Is it better to be interested or interesting? Good question. People will be more interested in you when you first demonstrate that you are interested in them. best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes personable-and-friendly quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
b136f8f Be fiercely curious about who they are, what they do, what they like, and what they need. If you pay attention to them, they will pay attention to you. best-motivational-speakers communication-skills curiosity-and-being-interested customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
70be8f1 communication skills, quotes by Susan C Young, relationship quotes, trust, speaker Susan Young, first impressions quotes, best motivational speakers, best keynote speakers, curiosity and being interested, customer service quotes best-motivational-speakers communication-skills curiosity-and-being-interested customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
b05c383 What is the motive behind your services? If it is self-centered, self-serving, and lacking consideration for others, then earning people's trust, rapport, and business will inevitably be more of a struggle. A self-serving agenda throws up red flags which stop relationships dead in their tracks. It can destroy trust, make people wary of your intentions, and push customers to your competition. customer-service-quotes motivational-speaker-susan-young positive-first-impression-quotes positivity-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com Susan C. Young
82172ee "Years ago, my childhood friend Steve lost his father. Since Steve had left Tallahassee shortly after high school graduation, we had not seen each other for over a decade. Upon learning of his father's funeral, I made plans to attend to "be there." After the service, I approached the family's receiving line. When Steve saw me, he was stunned that I had made the effort to be there for him. We both cried as we hugged and he said, "I can't tell you what it means to me that you showed up." Showing up sends a message that you are a devoted friend, a team player, a dedicated parent, an inspiring leader, a loyal mate, and more." -- customer-service-quotes initiative motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com Susan C. Young
5c908ee Contextual awareness represents a continuum of behaviors, which illustrates how and why groups of people unite or divide among cultures. customer-service-quotes employee-engagement mindfulness motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
b231516 "Ignoring his advice, I got up, walked over, gently rested my hands on two of their shoulders and said, "Ladies, I have to tell you how much you have impressed me. I just moved to Madison from Florida and left behind all my girlfriends. I have been sitting over there admiring your friendships. You remind me so much of my girlfriends back home and I had to come over and speak with you." And without missing a beat, I next asked, "Can I be your friend?" They were so impressed by my sincere request, they kindly opened their circle and invited me in." customer-service-quotes initiative motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com Susan C. Young
5b27755 Begin to take the initiative when you want to meet someone new. Be the one who steps forward first. Simply say hello and begin a conversation. customer-service-quotes initiative motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com Susan C. Young
9adb3da I spend a great deal of time on airplanes traveling from one speaking engagement to the next. There have been times when I have sat for hours next to strangers with whom I never made eye contact or uttered a word. But then I have also met people with whom I engaged in such delightful conversation that it resulted in new business and referrals. The main difference was whether or not I took initiative to begin a conversation. customer-service-quotes initiative motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com Susan C. Young
02a3028 Being grounded in your lifelong culture and your personal perspective, you are comfortable with the way you see things and may believe it is the best and only way. customer-service-quotes employee-engagement mindfulness motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
e1b67dc When trust is broken, foundational cracks occur which weaken the entire relationship. As with concrete, no amount of filling and patching you apply with the hope of fortifying the fracture will ever repair the weakness caused by the rift. best-motivational-speakers build-rapport communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
b200117 Your first words will not only shape your first impression, they can create amazing connections, lead you to your dream job, or help you discover a new best friend--or accomplish exactly the opposite. customer-service-quotes employee-engagement healthy-conversation motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
d6aca42 Take steps to be humble, sincere, and authentic, and apologize if necessary. If a relationship is valuable to you, it is worth your concern and effort to make it right. best-motivational-speakers build-rapport communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
bda264f "Hostess with the Mostest "Think of a time when you have had a party in your home or had friends over for dinner. Didn't you want to make sure they were nurtured, cared for, and well-taken care of? Didn't you want your guests to interact with each other and enjoy the experience so they would remember it fondly?" customer-service-quotes motivational-speaker-susan-young networking positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com Susan C. Young
7c50f5c You can certainly take the easy road and use the predictable and boring defaults like: * How are you doing? * How about this weather? * What do you do for a living? * Hi. My name is _________. What's yours? * Blah, blah, blah, blah . . . Break out of the defaults you have been using for years. Shake it up. Make it fun. Make it memorable. Dive in with more engagement and interaction. Taking the initiative to be more creative will help you build a bridge to close the gap. customer-service-quotes employee-engagement healthy-conversation motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
8c846c5 How do you minimize the awkwardness in that moment? What are some of the conversations starters you've used to open, encourage, and support enjoyable and beneficial conversations? customer-service-quotes employee-engagement healthy-conversation motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
da3dcce 10 Conversation Bridge Builders 1. Simply say hello with a smile. 2. Ask them what they love about their work. 3. Ask natural questions out of genuine curiosity. 4. Get a person talking about what's important to them. 5. Compliment something positive which you've noticed. 6. Engage them with questions which are easy to answer. 7. Introduce them to someone whom you think they'll enjoy meeting. 8. Ask them if they have any trips or vacations planned. 9. Look for something you may have in common so that the conversation begins with shared interests. 10. Think of questions that begin with how, what, when, why and where. customer-service-quotes employee-engagement healthy-conversation motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
470dd05 14 Awesome Conversation Starters 1. What do you do for fun? Hobbies, recreation . . . 2. What are your super powers? Gifts, talents, strengths. 3. Good morning! It's great to see you! 4. What is your story? Tell me about yourself. 5. What brought you to __________? 6. Do you have anything special happening in your life (or your business)? 7. What's the best thing that's happened this week? 8. Are you living your life purpose or still searching for it? 9. What gives you passion and makes you happy to be alive? 10. Do you have any pets? 11. How do you know the host? 12. When you were a child, what did you want to be when you grew up? 13. If you could go anywhere in the world, where would it be? 14. What's next on your bucket list? customer-service-quotes employee-engagement healthy-conversation motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
8d427e9 As you rock rapport, you will open doors, earn loyalty, establish long-term relationships, and promote mutually respectful interaction. How can you break the ice and move toward creating a positive connection? best-motivational-speakers build-rapport communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
982d202 Why is this disengagement epidemic becoming the new norm? A few reasons I have witnessed in speaking with companies across the country include . . . * Information overload * Distractions * Stress/overwhelmed * Apathy/detachment * Short attention span * Fear, worry, anxiety * Rapidly changing technology * Entitlement * Poor leadership * Preoccupation * Social media * Interruptions * Multitasking * Budget cuts * Exhaustion * Boredom * Conflict * Social insecurity * Lack of longevity These challenges not only create separation and work dysfunction, but we are seeing it happen in relationships and personal interactions. customer-service-quotes employee-engagement motivational-speaker-susan-young networking positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success susanspeaks-com Susan C. Young
f5101e8 For leaders, trust can make all the difference in the viability of their teams. When there is mistrust or low connectivity, teams can falter and fight--making productivity and profitability suffer. best-motivational-speakers build-rapport communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
5ce2c9a When you are fully present and engaged in your workplace, you will demonstrate that you care about the success of your organization, are a team player, have a can-do attitude, and will go the extra mile to fulfill and exceed expectations. customer-service-quotes employee-engagement motivational-speaker-susan-young networking positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success susanspeaks-com Susan C. Young
547f276 How Can You Show You Are Interested? * Pay close attention. * Ask how you can help. * Ask probing questions. * Practice great listening. * Invite people to participate. * Express curiosity without judgment. * Find a way to help others achieve their goals. * Keep your mind open to innovative ideas. * Make introductions and connect like-minded people. * Get to know people first before talking about yourself. * Consider how and why they feel/think/believe as they do. best-keynote-speakers best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
00c4ee4 When people can't give anything and are only there for themselves, why should others use their time and energy to get involved? There's no benefit. customer-service-quotes employee-engagement mindfulness motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
4df5281 "Get in the Game "As soon as you say something can't be done, you will be passed by a person who is already doing it." - Unknown "Do you typically observe the game of life from the sidelines, sit in the penalty box, play your heart out on the field, or show up when the opportunity has already passed by and ask, "What happened?" Your answer to this question will reveal a lot about your initiative. Granted, various situations call for diverse levels of interest and engagement. However, if you want to rock your relationship results, it is going to require action, effort, initiative, and choosing to get in the game." customer-service-quotes initiative motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com Susan C. Young
d2b2f86 As you use fun and humor to reduce tension and connect with laughter, light-heartedness will prevail. Exercising discretion and good judgment in your communication will leave your listener feeling like they have met a person of substance and style. customer-service-quotes emotional-intelligence employee-engagement first-impressions-quotes hire-keynote-speaker quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
0a85183 When we trust someone or something, we place our faith and confidence in their word, reliability, and deeds. Without trust and rapport, a relationship can be cut short before it ever gets started. best-motivational-speakers build-rapport communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
29747cf "Presenting "Mix, Mingle & Glow" in a social context is a lovely way to describe how you can make a great first impression by taking the initiative to help other people shine. Think of the times when you have attended an event where there were a lot of people." customer-service-quotes motivational-speaker-susan-young networking positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com Susan C. Young
bc8102b In his book, Networking is a Contact Sport, Joe Sweeney advises that when you attend networking events, act as if it is your party and you are the host or hostess. By doing this, you will help others be at ease and demonstrate a heart of service and generosity. customer-service-quotes motivational-speaker-susan-young networking positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com Susan C. Young
9bb543a People consider trust differently. Some approach a new relationship with a degree of skepticism and want the other person to earn their trust before it is freely given. Their reluctance is often influenced by a previous experience when they were hurt, betrayed, or let down by others. best-motivational-speakers build-rapport communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
70042c0 11 Tips for Building Rapport 1. Adapt to the other person's energy level. 2. Assume rapport. 3. Be open and friendly. 4. Exude warmth and approachability. 5. Find common ground or mutual agreement. 6. Keep your commitments and always follow through. 7. Make eye contact. 8. Soften your voice, your smile, and your eye contact to convey openness and interest. 9. Match and mirror a person's gestures and body language. 10. Pay attention. 11. Validate the other person by asking questions and showing sincere interest in their answers. best-motivational-speakers build-rapport communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
c9748e6 11 Ways to Be More Engaged 1. Care about others. 2. Be 100 percent in the moment. 3. Keep focus on the person you are serving. 4. Try to get involved, engaged, and interactive. 5. Show interest in what matters to other people by listening, acknowledging, and responding. 6. Arrive in the moment anticipating creating a valuable interaction for yourself and others. 7. Move towards the things that inspire you and provide a sense of joy and connection. 8. Reconnect with the essence of yourself and be grounded in that essential relationship. 9. Maintain eye contact and deliver the non-verbal cues that you are fully with the other person. 10. Limit distractions-- close the door, silence your phone, hold calls, put tasks aside, etc. 11. Show up to the moment being your best and giving your best. customer-service-quotes employee-engagement motivational-speaker-susan-young networking positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success susanspeaks-com Susan C. Young
eaaba0b These special people are genuinely warm, sincerely kind, and put people at ease with their inviting nature and light-hearted conversation. They are easy to talk to, easy to like, and bring a positive vibe to even the most stressful situations. best-motivational-speakers build-rapport communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
5153339 Just be Nice. Nice--this little word has a big meaning. Use it generously. Being nice helps people feel emotionally safe, allowing for more authentic, trusting, and happy interactions. customer-service-quotes employee-engagement motivational-speaker-susan-young networking positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success susanspeaks-com Susan C. Young
fabe000 Take the Initiative. Be proactive. If you want to rock your relationship results, it is going to take action, effort, initiative, and choosing to get in the game--so, step up, step out, and show up! customer-service-quotes employee-engagement motivational-speaker-susan-young networking positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success susanspeaks-com Susan C. Young
13935eb Are you the one who strives to brighten other people's days or are you the one waiting for others to do that for you? These are choices that can and do make a huge difference in the value you bring to the table, personally and professionally. best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes personable-and-friendly quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
abd21f7 "From a leadership lean, are you the BOSS that creates fear and rules with an "iron fist" or are you a LEADER who listens and connects with your team members to create a culture where collaboration and creativity can thrive?" best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes personable-and-friendly quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
829f600 Where my previous motivation had been a self-serving ambition, my new service mindset was dedicated to serving a vision greater than myself. Within a year, I quadrupled my income, and then I doubled it every year thereafter. This service mindset quickly taught me that by helping others achieve their goals, I could more easily achieve my own. customer-service-quotes motivational-speaker-susan-young positive-first-impression-quotes positivity-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com Susan C. Young
63c4b8f The Service Mindset. When I began my real estate career at the age of twenty-two, I had a fresh Bachelor's Degree in Marketing in one hand and 'a tiger by the tail' in the other. I was on a mission to be successful in life and in business and make a lot of money in the process. Every goal I set was about Me. Me. Me! I was driven by: How much money could I make? Which property listings paid the biggest commissions? How many calls did I need to make to schedule new appointments? How many listings did I need to have to hit my target? You can see where I am going with this! Working full-time, nights and weekends, seven days a week, I only made eleven thousand dollars in the first year! I was tired, disillusioned, and knew that I had to either change careers or massively shift my mindset. I chose the latter. I took ALL focus off me and re-directed my time, energy, and resources to serving my clients. Their hopes, needs, and desires became my primary focus. How could I help solve their problems? customer-service-quotes motivational-speaker-susan-young positive-first-impression-quotes positivity-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com Susan C. Young
0ac98b5 The Service Mindset. When I began my real estate career at the age of twenty-two, I had a fresh Bachelor's Degree in Marketing in one hand and 'a tiger by the tail' in the other. I was on a mission to be successful in life and in business and make a lot of money in the process. Every goal I set was about Me. Me. Me! I was driven by: How much money could I make? Which property listings paid the biggest commissions? How many calls did I need to make to schedule new appointments? How many listings did I need to have to hit my target? You can see where I am going with this! Working full-time, nights and weekends, seven days a week, I only made eleven thousand dollars in the first year! I was tired, disillusioned, and knew that I had to either change careers or massively shift my mindset. I chose the latter. I took ALL focus off me and re-directed my time, energy, and resources to serving my clients. Their hopes, needs, and desires became my primary focus. How could I help solve their problems? And then EVERYTHING began to turn around . . . customer-service-quotes motivational-speaker-susan-young positive-first-impression-quotes positivity-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com Susan C. Young
f763e57 Service Beyond Self is Essential for Success Because It . . . * Builds credibility, trust, and customer satisfaction. * Strengthens your personal reputation and public image. * Fosters goodwill and makes people feel appreciated. * Helps you build healthy relationships with others. * Nurtures collaboration, participation, and cooperation. * Reaffirms a continuity of service for quality assurance, integrity, and reliability. * Saves money--it costs less to keep existing customers than it does to create new ones. When you do it right the first time, you don't have to fix it the next time. * Improves communication and builds rapport. * Fosters mutual respect and understanding * By providing other people with what they want, you will get more of what you want! customer-service-quotes motivational-speaker-susan-young positive-first-impression-quotes positivity-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com Susan C. Young
1c99620 To Move from Woe to Wow . . . Listen Attentively * Be fully present and give your customer your full attention. * Stay calm and remain patient. * Do not interrupt or become defensive. * Let the customer express his or her concerns. * Nod your head and use affirming words to show that you are listening. * Repeat back and empathize, when necessary. This confirms your understanding of the problem or question. customer-service-quotes motivational-speaker-susan-young positive-first-impression-quotes positivity-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com Susan C. Young
f505d60 It is easier to do business and work with people who are most like ourselves. best-motivational-speakers communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
e999aa6 "Strategic Commonality "Social media has capitalized on helping people find others who share their similar interests, shared experiences, and common passions. With social media, we are easily able to target potential customers who would be ideal for our business pursuits and professional development." best-motivational-speakers communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
33793e2 What gives you your sense of importance and makes you feel special? Who and what bring out the best in you? What does it take to make you feel like a million bucks and ready to take on the world? When people make you feel important, doesn't it elevate them in your eyes? Learn to do the same for others. best-motivational-speakers communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
1e328f5 "We all have an innate desire to feel important, be special, and feel appreciated. Considering the universal drive to have those needs met, it is one of your best ways to move past making a positive first impression and turn it into a lasting one"." best-motivational-speakers communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
19c1c06 The Gift that Keeps on Giving I once had a lovely real estate client named Jane who was an elderly lady living alone. Her sons lived far away in the Pacific Northwest and she rarely saw them. I became her Realtor when she decided she needed to down-size from her larger home and buy a smaller one. Throughout this transition, we would talk, laugh, share, and bond. After we successfully completed her transactions and got her comfortably situated in her new home, I stayed in touch to nurture our friendship. Over a year later, I got a call from her son in Seattle who was calling to inform me that his mother had passed away. And at the reading of her will it was revealed she had requested that when it the time came to sell the property in her estate, they were to call Susan Young. By making her feel special and important, I earned not only her friendship, but her loyalty and continued business. best-motivational-speakers communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
0982442 It can be a mean world; sadly, there is no shortage of rude people. Throughout my travels, I pleasantly discovered that if you are friendly to others, they will usually mirror the same in return. Regardless of which cities or countries I visit, the majority of people I encounter tend to be friendly, personable, and caring. best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes personable-and-friendly quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
9a7a8b2 Most people want, need, and respond positively to gestures of kindness and goodness. This universal friendliness connects humanity. best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes personable-and-friendly quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
39950bc By taking a personal interest in other people's lives, you are demonstrating selflessness, grace, and respect. best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes personable-and-friendly quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
494c919 ASK YOURSELF: Your closest friends want to know all about the details of your life and want to hear what is happening in your life. How can you be that type of person for others? best-keynote-speakers best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
c233530 If you truly want to impress someone, remember points they shared in previous conversations and mention it when you reconnect. best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes showing-interest speaker-susan-young trust Susan C. Young
799c4cc When you ask people about themselves, are you just being polite or do you truly want to know? When you focus your intention and questions on them, it makes them feel special and valued. However, if you don't sincerely want to know, it can backfire as appearing insincere. best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes showing-interest speaker-susan-young trust Susan C. Young
bac4e57 "Encouraging quality communication will make it easier for you to establish rapport, gather information, and increase understanding. You can use this "fishing" technique for personal relationships, social events, sales calls, and professional correspondence." best-keynote-speakers best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
a64102f "A closed-ended question, however, is one which could be answered with a one-word answer or a simple "yes" or "no." It can bring a dynamic dialogue to an awkward halt or stalemate. You can easily flip the encounter around by making a little more effort." best-keynote-speakers best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
b6fdc05 When you sincerely want to connect on deeper levels and encourage other people to talk about themselves, use open-ended questions to stimulate your conversation and get the ball rolling. best-keynote-speakers best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
b386408 Socrates would teach his pupils by asking them intelligent and probing questions. By using their critical thinking skills and problem-solving abilities, they could discover the answers for themselves and retain their lessons longer. By using this same approach for Socratic Selling or Socratic Communication, there is no telling how much you might teach and solve for another person, all the while creating a memorable encounter. best-keynote-speakers best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
37c192f So, how can you move beyond awkward silence with virtual strangers to becoming new friends? By asking great questions! Once a few inquiring questions were placed, I would let them do all the talking. best-keynote-speakers best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
0c9d53a Once you start looking, you will discover unlimited links and openers for nurturing camaraderie. Do you drive the same car? Did you attend the same college? Do you both write with your left hand? Love vacationing in Paris? Prefer sushi over pasta? Both have twins? Attend the same church? Each run marathons? Enjoy the same television shows? Have the same breed of dog? While downright basic, these shared commonalities can often bring a sense of familiarity and affection even for people whom you have never met. best-motivational-speakers communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
9fa330f I recently heard of a real estate professional who LOVES to cook. So, her niche market? Foodies. She attends local restaurant events and cooking classes and turns strangers into friends and clients. Her closing gift to new homeowners? A recipe box. Then she sends new recipe postcards every month to tuck inside. Isn't that a smart way to stay connected in a meaningful way? best-motivational-speakers communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
0ba8a7b In our high-tech world today, there are unlimited ways with which you can search for people, places, and events to connect you with like-minded people. Food enthusiasts? There are local cooking classes. Gardening fans? There are flower shows and garden expos. Kids in school? Join the PTA and get involved. There are clubs and groups for almost any interest these days and venturing out to make those connections is a powerful way to expand your insights, your network, and even your business. best-motivational-speakers communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
9a484b4 When all else fails, Mother Nature has provided you with a great social default for finding commonality with others. Since weather is a universally shared experience, it enables you to jump into a conversation with anybody and everybody. While discussing the weather may sound boring, trite, and predictable, it is a safe and the certain ice-breaker that can help you build commonality regardless of who you are addressing. As I write this, we have icy rain! It's never a boring topic. best-motivational-speakers communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
9c7b71e "Professional Networking "The first week I lived in Madison, WI, I sought a local chapter meeting for ATD (Association for Training Development). Having belonged to the same organization in Florida, I knew it would be a comfortable way to meet new people and make new friends. Knowing we would have a lot in common, I entered the room of strangers feeling confident and hopeful. As everyone took turns introducing themselves, it was easy to see our common denominators. I briefly mentioned that I was new to the area, was a professional speaker, and a member of the National Speakers Association. Within minutes of mentioning NSA, a fellow participant approached me, shared that she was a member too, and our lively conversation began. The positive first impression we made on each was so powerful and captivating that we continued our conversations for months to come. Now, two years later, Tina and I are the best of friends and I have every confidence we will be for life. You never know when an amazing person will walk into your life when you seek common bonds and camaraderie." best-motivational-speakers communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
4985838 "Instant Access "When my twins were born, I moved abruptly from being a professional career woman to a full-time, stay-at-home mom. The role shift opened a new door of commonality which surprised and delighted me. I was instantly welcomed into a special "Motherhood Club," where before I never would have related. It felt as if I was suddenly bonded with mothers worldwide. It's important to remember--nothing stays the same, nor do we." best-motivational-speakers communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
82b50fe "Memory Makes Magic Happen "Have you ever been away from someone for a while and when you are reunited after a long absence, they ask about something or someone whom you talked about previously? My friend Teresa Palm is an amazing massage therapist. Months can go by between our appointments, however, without missing a beat, she can start up our conversations exactly where we left off ages ago. Her memory has always impressed me and demonstrated that she is interested enough to remember things which were meaningful to me. She always conveys a sincere interest which makes me feel great." best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes showing-interest speaker-susan-young trust Susan C. Young
87099e9 A wise business practice is to become a prolific note-taker if you aren't already. When you've had a great conversation or interaction with someone--whether it is on a conference call, Skype, in a meeting, or even in passing--jot down a note or two about your time together. Then you can reference it the next time you see each other or speak again. Since most of us don't have as extraordinary a memory as my friend Teresa Palm, taking notes is a smart and easy way to show that you are interested and care. best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes showing-interest speaker-susan-young trust Susan C. Young
46daf11 Show Them You CARE. In the business world, mastering conversational skills and paying attention to the details can take you to the top and help keep you there! best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes showing-interest speaker-susan-young trust Susan C. Young
2180ab2 "Teddy Roosevelt has been credited with saying, "People don't care how much you know until they know how much you care." Think about that from a sales perspective." best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes showing-interest speaker-susan-young trust Susan C. Young
20a9393 "We've all known that one salesperson whose primary motivation in a transaction is to earn a commission--regardless of their customer's needs. From their body language to their self-driven talking points to the "close three times and then some" techniques-they come across as egocentric and uncaring." best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes showing-interest speaker-susan-young trust Susan C. Young
32e9a1f On the other hand, when presented with a service-minded professional who strives to deliver the best possible experience, aren't you duly impressed? They are genuinely interested in learning about your wants, needs, and desires to help ensure you achieve your goals. They are the kind of person you'll turn to again and again--not only for your own business but to refer to others as well. best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes showing-interest speaker-susan-young trust Susan C. Young
eed4b18 Be inquisitive. You already know what you know. A straightforward way to learn something new is simply by asking questions. The more you ask, the more you can learn . . . about life and work, about other people, and about yourself. best-keynote-speakers best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
503a139 Open-ended questions open doors for new discoveries and opportunities. They encourage others to speak their truths, share their experiences, and express their ideas. best-keynote-speakers best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
64de2c7 In medicine, prescription before diagnosis is malpractice. Asking the right questions will help you discover a person's needs and concerns so that you can respond intelligently and appropriately. Yet salespeople, consultants, or managers often try to push their solutions on you before they even know what your needs are. This is a fast way to alienate people and push you toward their competitor, isn't it? best-keynote-speakers best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
f2378ae Use questions to find out where people are, where they want to be, and how you can help them cross the great divide. When I was in real estate, there were times when brand new clients would get into my car for a day of touring and house hunting. In many cases, I had never met them before. My first goal was to break the ice and build rapport as fast as possible so that our time together would be enjoyable, interactive, and successful for all of us. best-keynote-speakers best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
16bc197 People love to talk about themselves. When you provide them with an opening and a platform for them to do so, you will be amazed by how your conversations can blossom. best-keynote-speakers best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
f88b37e "What do you do? It's amazing how people will qualify, quantify, judge, assess, and form complete opinions about you based on that one age-old question. It is a boring, uncreative default setting for attempting to engage a new person. Spice it up and try something new. Instead, ask "What do you do for fun?" Your creativity will make you more memorable and help you stand apart from the crowd." best-keynote-speakers best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
83ce07a "Tell me about yourself" is one of the best icebreakers and conversation openers you can have. Learn to ask questions using this phrase as the guide. Let the other person do the talking and they will think you are the most delightful conversationalist they have ever met. When you make the effort to do this for others, they feel relevant and valued." best-keynote-speakers best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
703104d "11 Benefits of Asking Questions "The important thing is not to stop questioning. Curiosity has its own reason for existing." - Albert Einstein 1. Builds rapport. 2. Nurtures creativity. 3. Grows your knowledge and awareness. 4. Exercises critical thinking and problem-solving skills. 5. Makes the other person feel valued. 6. Helps you make thoughtful decisions. 7. The better our questions, the better our answers. 8. Keeps you agile and open to new ideas. 9. Improves your memory and retention. 10. Helps you stay informed and relevant. 11. Enables you to discover a new world of possibilities you would not have known otherwise." -- best-keynote-speakers best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
e159375 Finding commonality with another person can help you create an instant bond by transcending social differences and going straight to creating rapport. Finding common ground allows you to connect the dots in the big picture to discover what feels most comfortable, how to connect, and where you might fit in when meeting new people. best-motivational-speakers communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
137f8e3 When people are like you, conversations flow naturally and feel more relaxed, don't they? You know what to say, how to talk, what to expect, and how to understand them on an intuitive level. best-motivational-speakers communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
4f3d07c Wouldn't it be wonderful to enjoy this level of simplicity in all relationships, regardless of differences? You can. Begin taking the initiative to find common ground with others and you will soon lay solid foundations on which to build great first impressions. best-motivational-speakers communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
c35dec4 "The romantic notion of "opposites attract" works well in fairy tales. However, science proves that "like attracts like" for healthy communication and successful relationships. Social psychologists have long relied upon the "Similarity Attraction Theory" to explain why we are more positively inclined toward people who are the most like ourselves. Similarity reduces uncertainty and gives us a comforting degree of psychological safety. It is no wonder, then, that "birds of a feather flock together." Our tribe understands our vibe." best-motivational-speakers communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
02b7dd2 Establishing social certainty helps you build trust, develop rapport, and strengthen your connection. However, the right questions might lead you to find a niche of commonality in someone who is very different from you. It can be professionally and personally rewarding. best-motivational-speakers communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
d8cd0e4 "Along with the "Law of Attraction" there is also an "Attractor Factor" for easily building camaraderie and commonality for making a positive first impression. Seek to find: 1. Shared History 2. Shared Stories 3. Shared Interests 4. Shared Attitudes 5. Shared Experiences 6. Shared Beliefs and Values" best-motivational-speakers communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
853faa3 Identifying, developing, and connecting on these points of reference will provide you with a rich resource of information from which to engage in stimulating conversations and connect on meaningful levels. best-motivational-speakers communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
2ed3244 "This insightful quote I once heard stays with me: "Tell me what gives you your sense of importance and I will tell you what you are. That is the most important thing about you. That is what determines your character." Some people get their sense of importance through their charitable works and community service. Some get it through the diplomas on their walls and the letters behind their names, while others may get their sense of importance from the cars they drive, the balance in their bank accounts, or the size of their homes. Different strokes for different folks. Regardless of what their motivators may be, notice what a person's hot button is and you will have the key to nurturing your new relationship in a positive way." best-motivational-speakers communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
e255f14 13 Ways to Make Other People Feel Important 1. Ask people questions about themselves, their interests, their families, their passions and their lives. 2. Catch people doing things right, pat them on the back, and acknowledge them for a job well done. 3. Celebrate their successes. 4. Be lavish in your compliments and sincere in your praise. 5. Be appreciative and say thank you. 6. Listen with genuine interest. 7. Respect their opinions. 8. Encourage people with words of affirmation and validation. 9. Brag about people behind (and in front of) their backs. 10. Make the time and space to be fully present and engaged. 11. Spend quality time together. 12. Share your authentic self and be real. 13. Offer comfort and compassion. best-motivational-speakers communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
fd264aa "Every time a new client hires me for a keynote, workshop, or coaching session, the first questions I ask them are, "What are the 3 top challenges your organization is dealing with? What are your goals? What problems would you like for me to help solve?" Using their own answers, I am able to design a program that is customized specifically around their needs. It takes the focus off of Susan and centers my complete attention toward making them feel important." best-motivational-speakers communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
25a0ec5 Find Your Funny Bone . . . Life provides plenty of material for things for you to laugh at. Seek irony, coincidence, and the abundance of simple humor in life's little absurdities. best-motivational-speakers build-rapport communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
d165043 Check Your Ego at the Door. A big part of creating valuable, long-term connections requires setting your ego aside. For some, it's a struggle to not be the center of attention, of the conversation, or of the universe! People feel more valued, respected, and connected when they feel seen and heard. And that's hard to do if it's always all about you. Once you get into the practice of connecting and communicating with people in a way that draws them to you, conversations will be more engaging, and the end result is much more rewarding. best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes showing-interest speaker-susan-young trust Susan C. Young
b9d4f49 Whether you master the art of asking questions to become a skilled communicator, start conversations, or to connect in a more meaningful way, questions can help you build rapport and strengthen relationships. best-keynote-speakers best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
a77df18 Curiosity adds depth to what you know and to your life experience. best-keynote-speakers best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
e2d062e Well-crafted and open-ended questions typically begin with What, Why, When, Who, How, and Where, all of which can prompt the most delightful of conversations. best-keynote-speakers best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
4ebb4f1 In sales, this tactic comes across as pushy, arrogant, and uncaring. It doesn't have to be this way. Admittedly, it may take great restraint to resist the temptation to dominate a conversation, but when you do, you are rewarded with an appreciation for your interest and attentiveness. Simply by changing your approach and becoming a discovery expert, you will receive relevant answers for how to better connect and serve others. best-keynote-speakers best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
486014e Push versus Pull Marketing. Who wants to be pushed around? I certainly don't. Statements push and questions pull. Don't you prefer the latter? Questions pique interest and can keep the dialogue flowing when your other alternatives aren't as attractive or magnetic. best-keynote-speakers best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
2105ccb 12 Ways to Improve & Project Confident Posture 1. Go people watching. Note how you interpret the different postures you observe. This will expand your awareness of how posture impacts first impressions and will help you become more aware of yours. 2. Stand in front of a mirror to see what other people are seeing. Are your shoulders level? Are your hips level? Do you appear aligned? Are you projecting confidence or timidity? 3. Take posture pictures to provide you with points of reference and a baseline over time. Look at past photos of yourself. 4. Stand with your back against a wall and align your spine. 5. Evenly balance on both feet, spaced hip-width apart. 6. Take yoga or Pilates classes to strengthen your core muscles, improve flexibility, and balance, all which support your posture. 7. Consciously pull your shoulders back, stand erect with chin held high. 8. Practice tucking in your stomach, pulling your shoulders back, raising your chin, and looking straight ahead. 9. Sit up straight without being rigid. 10. Enter a room like you belong there or own it. 11. Stand with an open stance to be welcoming and approachable. 12. Angle your body towards the person to whom you are speaking. Angling your body away may signify that you are indifferent, fearful, putting up a barrier, or trying to get away from them. communication-skills customer-service-quotes expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young posture-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
a0c04c4 To make a positive first impression, where is the best place to wear a nametag? Since we shake hands with our right hand, placing your nametag on the right side of your body will make it quickly visible for the best eye contact. Within a few inches of your collar bone and right shoulder will provide greater visibility even when you are sitting down. customer-service-quotes employee-engagement first-impressions-quotes motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes team-building Susan C. Young
35212a6 "Business Cards "Do you attend events where business cards are exchanged in a networking environment? My friend Brian Haugen is a networking ninja. His gregarious personality and love for people have enabled him to easily win friends and influence people. He has a lot of tips, but one of his best is regarding how to best handle business cards. When I asked him for his thoughts on being an effective networker, he shared that there is an art to how to receive someone's business card with respect and interest. He continued by saying, "When someone hands you their card, take a moment to hold it, read it, repeat their name and then make a comment or ask a question. And make notes on their card to help you remember the exchange." This small action communicates you are genuinely interested and want to remember them." customer-service-quotes employee-engagement first-impressions-quotes motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young team-building Susan C. Young
bfd7658 Too often when people hand us their cards, we quickly slip them into our pockets or purses without giving notice to what it says. Subliminally, it tells the other person that we don't care or are not interested. Take a moment to demonstrate your interest; this will help your newfound relationship be off to a good start. Small actions can make a significant impact! customer-service-quotes employee-engagement first-impressions-quotes motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young team-building Susan C. Young
9befe4a "Have you ever met a new person and within seconds forgotten his or her name? It can be embarrassing, can't it? Many people will laugh, brush it off, and say, "I simply can't remember names!" But you should take remembering seriously." customer-service-quotes employee-engagement first-impressions-quotes hire-keynote-speaker motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
7b70cbf To remember people's names, use usual Imagery--Connect the name with a mental picture that will remind you of that person. If his name is Barry, think of berries. If her name is Cheri, imagine her drinking cherry punch. customer-service-quotes employee-engagement first-impressions-quotes hire-keynote-speaker motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
9dafc90 Watch, Listen, & Learn . . . Broaden your sense of humor by watching funny movies and shows, reading funny books, visiting live comedy shows, or enjoying YouTube clips. best-motivational-speakers build-rapport communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
4fe2bf8 Growing up with well-educated parents and an older sister with her Master's Degree in English Language and Literature, I was left with little wiggle room as a child to use poor grammar. When I would inadvertently slip, I would be corrected in a matter of moments--excuse me, seconds! While it may have been irritating for a 10-year-old, I am eternally grateful as an adult that the grammar police kept me in line. customer-service-quotes employee-engagement first-impressions-quotes hire-keynote-speaker motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
2df6106 As if these diverse characteristics weren't enough, bring them all into a social context where we must work, live, love, and engage with people different from ourselves--is it any wonder that communications can be challenging? customer-service-quotes employee-engagement first-impressions-quotes hire-keynote-speaker motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
afe0938 Let Sleeping Dogs Lie When I hear someone expressing an adamant opinion which is diametrically opposed to my own, I have a strong temptation to try to convince them otherwise. But what value is there in attempting to prove another person wrong? How would that solve anything? best-motivational-speakers build-rapport communication-skills customer-service-quotes discretion first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
baf5c45 Use Discretion & Good Judgment. Don't share your most embarrassing moments with public exposure. Doing what is right is not always easy and can require uncommon courage. Be brave my friends, living right is its own reward. best-motivational-speakers build-rapport communication-skills customer-service-quotes discretion first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
8ec785b Make Others Feel Important. We all have an innate desire to feel important, be special, and feel appreciated. In your words and behavior help others feel important. best-motivational-speakers build-rapport communication-skills customer-service-quotes discretion first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
2c7341e "Smiling Bloopers * Insincere smiling can backfire! (Different from a shy smile that just beckons a friendly "hello.") * Transitioning from a smile to a straight face, too quickly, may give others the impression that you are fake or do not like them. * Going overboard and smiling all the time, especially when it is inappropriate, will make you appear insincere. * If your mouth smiles, but your eyes don't, there is a disconnect that can make you appear less authentic and trustworthy." communication-skills customer-service-quotes expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes smiling-quotes susanspeaks-com Susan C. Young
38fc4a9 "The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation to engage, impress, and interact with guests. For simply being near a guest, employees are trained to: * Make eye contact and smile. * Greet and welcome each and every guest. * Seek out guest contact. * Provide immediate service recovery. * Always display appropriate body language. * Preserve the "magical" guest experience. * Thank each guest and demonstrate that appreciation." -- communication-skills customer-service-quotes emotional-intelligence-quotes expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
30d17c0 "In the legend of Camelot, King Arthur gave consideration as to how his knights might be positioned spatially to impart a message of power and status. He decided they would have their meetings at a round table, which meant that they were all considered equal and there was no "head of the table." He built a league based on equality and mutual respect to unify and fortify the power of teamwork." communication-skills customer-service-quotes emotional-intelligence-quotes expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
d933c90 As you navigate the various zones with people, a variety of specific physical and psychological responses is elicited from them. Until you know someone, avoid invading his or her personal space. Getting closer gradually demonstrates that you like the other person. This gradual and comfortable approach begins the circle of rapport--he sees that you like him, he likes that you like him, and he reciprocates by liking you back. communication-skills customer-service-quotes emotional-intelligence-quotes expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
c165af8 "What does a solid, comfortable, impressive handshake look and feel like? To deliver a great handshake . . . * Extend your right hand out vertically at a comfortable waist level toward the person you are meeting. * Connect hands with web to web contact made between the thumb and index finger. * Be intentional and appropriate by showing mutual respect and teamwork. * Gently squeeze firmly enough to be confident, yet lightly enough to be gracious. Shake a few times for good measure. * Discreetly rotate your wrist so that your hand is slightly on top of theirs when you want to subconsciously convey self-assurance. * Make eye contact and smile to show sincerity. Throw in an acknowledging head nod for good measure. Avoiding eye contact may be interpreted that you are not attentive or have something to hide. * Introduce yourself and when they share their name, repeat it back to them to help you remember it. "It is nice to meet you John." * When in doubt, mirror their handshake to adapt to what makes them feel comfortable. Customize accordingly to the gender, age, position, personality, and culture of the person you are meeting." communication-skills customer-service-quotes emotional-intelligence-quotes handshake-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
1b166c7 Considerations & Exceptions for Impressive Handshakes * Be mindful of a person's age; be tender with arthritic hands. In that case, a loose and gentler handshake is a gesture of sensitivity and compassion. * Show interest; even if your right hand is full, offer your left hand. * Demonstrate respect when you are caught in an introduction while seated; try to stand. * Be instinctive about when to allow the length of your handshake to linger to express unity, connection, or sympathy. communication-skills customer-service-quotes emotional-intelligence-quotes handshake-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
4003a3a "All hugs are not created equal. Some people are naturally gifted in showering others with warmth and affection. They can hug with such a sincere intention it transcends a handshake. Their hugs feel genuine, non-threatening, and are emotionally consistent with the relationship they share with the "hugee." communication-skills customer-service-quotes emotional-intelligence-quotes handshake-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
f8e4dc0 Hugging is quite an intimate contact. Considering the studies done on proxemics we looked at earlier; when you get within two feet of another person you are inside their intimate space. There are some people who truly do not want you in their 'bubble' unless you are close friends or they've given you permission. Assuming familiarity incorrectly can destroy rapport, make a bad impression, and risk everything you have done well up to then. communication-skills customer-service-quotes emotional-intelligence-quotes handshake-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
3867652 "Approachability. Being warm and inviting demonstrates comfort, care, and emotional safety all of which encourages engagement. Your openness says, "I'm happy to meet you and am glad you're here." body-language-quotes communication-skills customer-service-quotes emotional-intelligence-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
a7accda The next time you have a high-stakes meeting, a presentation, or an important social engagement, practice power posing beforehand to potently and powerfully impact your confidence. communication-skills customer-service-quotes expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young posture-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
69c0175 Poor Posture Promotes . . . In addition to sabotaging people's perceptions and impressions of you, poor posture can cause uncomfortable health issues: * Fatigue * Discomfort * Neck and back pain * Muscle imbalance * Headaches and body aches * Structural changes to your body communication-skills customer-service-quotes expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young posture-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
8bee792 Sometimes it is better to refrain from engaging in conversation because making no impression is better than making a bad impression. customer-service-quotes employee-engagement mindfulness motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
aa8fba7 Gestures and the Signals They Send * Rubbing your face, palms, and neck may signify anxiety and stress. * Arms crossed with clenched fists may signify hostility, anger, and impatience. * Arms crossed with each hand gripping other arm may signify insecurity and self-doubt. * Arms crossed with thumbs up may signify interest and engagement. * Or my favorite--arms crossed may signify that you are simply cold! * Fidgeting and squirming may signify that you are lying, afraid of being found out, insecure, or uncomfortable. * Standing with your hands behind your back may signify power and superiority. communication-skills customer-service-quotes expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young posture-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
39953b5 When you are sitting behind a desk with a person on the other side, there is a barrier between you that becomes a psychological and subliminal message. Some of the best leaders I know have a round table or a circle of chairs in their offices so that when people come in to speak with them, the arrangement lends itself to more engaging interaction. Using a roundtable in which there is no head fosters collaboration, cooperation, mutual respect, and equal positioning. communication-skills customer-service-quotes emotional-intelligence-quotes expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
9f68aca When having lunch or dinner at a long rectangular table, I prefer to take a middle chair so that I can turn to my left or to my right to make meaningful conversation with the people in attendance. When I have been seated at the very end, it can prove to be difficult to speak, hear, and connect with everyone there. Think ahead, and whenever possible, put yourself in the middle of the action! communication-skills customer-service-quotes emotional-intelligence-quotes expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
9f5eacb "To remember people's names, "Write it Down! --Whether you write their name down on the back of a card, a receipt, a handout, or in a notebook, this simple act will help you remember." customer-service-quotes employee-engagement first-impressions-quotes hire-keynote-speaker motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
bb7087f The dictionary defines discretion as the quality of showing discernment, the ability to make responsible decisions, and behaving or speaking in such a way as to avoid causing offense to others or revealing private information. Doing what is right is not always easy and can require uncommon courage. Be brave my friends, living right is its own reward. best-motivational-speakers build-rapport communication-skills customer-service-quotes discretion first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
44468ed Understanding a wide range of personalities will help improve your communication, connection, and engagement not only at work, but in your relationships at home, in life, and in love. customer-service-quotes employee-engagement first-impressions-quotes hire-keynote-speaker motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
f4f2da4 The variety of political positions shared on Facebook in the 2016 Presidential Election was both entertaining and, sadly, destructive. I observed friends of a lifetime divide into different camps and sacrifice their friendships through argument and debate. As an avid reader and political junkie, I had to hold myself back from expressing my opinions or presenting factual evidence which would obliterate others' claims. Why would I jump into the fray? All it would do is hurt the friendship. Rarely does arguing political positions change an opinion or belief. best-motivational-speakers build-rapport communication-skills customer-service-quotes discretion first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
ffdce78 Be Personable & Friendly. People who are genuinely warm and sincerely kind are easy to talk to, easy to like and bring a positive vibe to new encounters and social situations. best-motivational-speakers build-rapport communication-skills customer-service-quotes discretion first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
0678775 communication skills, quotes by Susan C Young, relationship quotes, emotional intelligence quotes, motivational speaker Susan Young, body language quotes, handshake quotes, make a positive first impression quotes, susanspeaks.com, customer service quotes communication-skills customer-service-quotes emotional-intelligence-quotes handshake-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
31489c2 "Brian is a deeply compassionate man who was sad to learn that his work colleague, Tom, had lost his 17-year-old daughter to a drug overdose. When Tom returned to work weeks later, Brian approached him and said, "Man, I am so sorry. There are no words to express my condolences. "Brian reached out to hug Tom. At first, he was rigid and on guard, but with Brian's genuine embrace, he felt Tom release into his safety. Tom had been so incredibly strong for his wife and family that Brian's powerful hug allowed him to surrender into another man's strength. It was a memorable and powerful step towards healing. Sometimes a hug at the right time, even if spontaneous, can be the kindest thing you can do for another human being." communication-skills customer-service-quotes emotional-intelligence-quotes handshake-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
1765660 Communication is the soul of all relationships. More than any other skill, it is the heartbeat of success in sales, marketing, marriage, business, friendship, communities, and beyond. customer-service-quotes employee-engagement motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success susanspeaks-com Susan C. Young
4a95808 Although it may serve you well, any strength or skill which is overused can become a limitation when it forces you to constantly be moving and looking for the next best thing. Distractions, interruptions, and incessantly chasing after the next golden ring can become the norm. customer-service-quotes employee-engagement mindfulness motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
32a8935 Think of the communication that takes place in your own life on a continuous basis--at home, at work, with friends, and beyond. When you actively listen to people, you enhance communication. communication-skills customer-service-quotes healthy-conversation motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
19f5549 Listening actively confirms for people that you are positively receiving and thoroughly understanding the message they are conveying. communication-skills customer-service-quotes healthy-conversation motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
76266f8 Your tone demonstrates. . . * Energy * Volume * Sincerity * Confidence * Happiness * Sadness * Preoccupation * Anger * Efficiency * Empathy communication-skills customer-service-quotes employee-engagement motivational-leadership-speaker motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
2e50c07 "Active listening is the ultimate "Golden Rule" for sensational customer service. Just as the important people in your life will feel more valued and appreciated when you actively listen, so will your customers." communication-skills customer-service-quotes healthy-conversation motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
e3e0f7c Active listening is one of the best services a company can provide. communication-skills customer-service-quotes healthy-conversation motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
913b15b ASK YOURSELF: How can you utilize active listening to provide sensational customer service? How will this help resolve complaints from unhappy customers? * Give them your full attention and listen without interruption or defensiveness. * Thank them for bringing the issue to your attention. * Take their concerns seriously and share their sense of urgency to resolve the problem quickly. * Ask questions and focus on what they are really saying. * Listen to their words, tone of voice, body language, and most importantly, how they feel. * Beware of making assumptions or rushing to conclusions before you hear their concern fully. * Explain, guide, educate, assist, and do what's necessary to help them reach the resolution. * Treat them with respect and empathy. When you do an amazing job of resolving an unhappy customer's problem, you may end up impressing them more than if the problem had never occurred. You may have just earned their loyalty . . . forever! communication-skills customer-service-quotes healthy-conversation motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
26b9f05 This method enabled me to expand my territory and create a strong network of loyal customers for referrals and repeat business. Make active listening a deliberate part of your business plan and success strategy. You will not only grow your business, but also make wonderful friends along the way. communication-skills customer-service-quotes healthy-conversation motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
a03748c Move beyond yourself to serve a greater purpose and vision. Learn to mix, mingle, and glow, thus helping others feel more comfortable, at ease, important, and connected. communication-skills customer-service-quotes emotional-intelligence-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
d77542c Wearing Nametags- On Yourself The purpose of wearing nametags in the first place is for people to see your name. Otherwise, why bother? We have all seen nametag placements that range from proper to downright raunchy. People can get pretty creative about where they place them and it is not always appropriate. For this book, we will focus on the best practices. customer-service-quotes employee-engagement first-impressions-quotes motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes team-building Susan C. Young
ace31e9 "To remember people's names, create a New Contact--Saving someone's name shortly after meeting will help you retain it longer. Whether it is on a piece of paper, your cell phone contacts, "friending" him on Facebook, or inviting him to join your LinkedIn network, adding the name to your contacts will make it easy to remember him for a long time into the future." customer-service-quotes employee-engagement first-impressions-quotes hire-keynote-speaker motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
a280068 To remember people's names, wash, rinse, repeat--Repeat a person's name upon introduction, throughout the conversation, and as you bid farewell. Try it both in your mind as well as out loud. Avoid nicknames unless otherwise invited. customer-service-quotes employee-engagement first-impressions-quotes hire-keynote-speaker motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
f413162 "The Words You Think "Your thoughts lay the foundation for your life's experience. Are you utilizing your thoughts for your highest good or are they harmful to you and others? Are your thoughts building you up or tearing you down? Notice the quality of your words and ask yourself these questions." customer-service-quotes employee-engagement first-impressions-quotes hire-keynote-speaker motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
6061d23 Without saying a word, your thoughts are being projected and are written all over you. customer-service-quotes employee-engagement first-impressions-quotes hire-keynote-speaker motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
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