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8bf733d
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Being proactive and intentional will enable you to create a positive experience for yourself and others.
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communication-skills
customer-service-quotes
emotional-intelligence-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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Some people not only burn their bridges, but they also torch the town! With all their deeds of drama and destruction, they leave behind an aftermath of distrust, disrespect, and disappointment. And for what? This behavior creates immeasurable suffering in all directions. It ruins reputations and business deals, shatters lives--and closes doors which can never be re-opened. These repercussions can be prevented or avoided by simply BEING NICE..
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customer-service-quotes
emotional-intelligence-quotes
just-be-nice
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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Your mindset serves as the operating system for your entire life's experience.
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build-confidence
communication-skills
mindset-quotes
motivational-speaker
preparation-quotes
quotes-by-susan-c-young
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Susan C. Young |
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Active listening requires being fully present and engaged in the moment.
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communication-skills
customer-service-quotes
healthy-conversation
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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When you are mindfully focused, the person with whom you are communicating feels that you are making them a priority--that you value their time and their perspective. It is in these moments that we can go to deeper levels of discovery, exploration, and connection. It is one of the most valuable gifts and finest compliments you can give to another.
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communication-skills
customer-service-quotes
healthy-conversation
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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Your internal thoughts determine your outer world.
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build-confidence
communication-skills
mindset-quotes
motivational-speaker
preparation-quotes
quotes-by-susan-c-young
relationship-quotes
susan-young
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Susan C. Young |
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0241339
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A genuine smile is your best fashion accessory and the most important thing you can wear.
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body-language-quotes
communication-skills
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
smiling-quotes
susanspeaks-com
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Susan C. Young |
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To Become an Attentive Listener . . . * Observe a person's physical presence to see how their body language aligns with their message. * Recognize what is being said on the surface. * Engage your intuition to hear the meaning, purpose, and motivation behind their message. * Be aware of your own internal responses and how you are feeling. * Put yourself in their shoes to better understand their perspective.
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communication-skills
customer-service-quotes
healthy-conversation
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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688a906
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One would think that if people truly wanted to live incredible lives, they would do everything in their power to create a mindset which helped them get there. Right?
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build-confidence
communication-skills
mindset-quotes
motivational-speaker
preparation-quotes
quotes-by-susan-c-young
relationship-quotes
susan-young
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Susan C. Young |
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Empathetic listening is a finely tuned ability to go beyond words to discover the thoughts and feelings which live beneath a person's surface presentation.
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Susan C. Young |
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c0df895
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Becoming an empathetic listener helps you to better understand how another person feels and why they communicate as they do.
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communication-skills
customer-service-quotes
healthy-conversation
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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Your heightened awareness of their perceptions, experiences, emotions, and personality styles can reveal why they feel the way they do so that you can choose your responses wisely and compassionately.
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communication-skills
customer-service-quotes
healthy-conversation
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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f362f40
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My success with customers on the telephone wasn't by using pushy sales methods, but by engaging people in meaningful conversations which could lead to friendships on the phone before I ever met them. I would ask questions, listen to their stories, respond to their needs, develop rapport, and earn their business. When we would finally meet in person, it felt less like an introduction and more like a reunion. It was not only good business, we..
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communication-skills
customer-service-quotes
healthy-conversation
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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57ab4d1
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For sixteen years, I had a spectacular real estate career in Tallahassee, Florida. I loved receiving telephone inquiries and making cold calls. I knew that if I could meet people on the phone, I could usually turn them into buyers.
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communication-skills
customer-service-quotes
healthy-conversation
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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1847515
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14 Ways to Become an Incredible Listener 1. Be present and provide your undivided attention. 2. Seek first to understand, then to be understood. 3. Listen attentively and respond appropriately. 4. Minimize or eliminate distractions. 5. Focus your attention and energy with singleness of purpose on what the other person is saying. 6. Quiet your mind and suspend your thoughts to make room in your head to hear what is said--in the moment! 7. As..
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communication-skills
customer-service-quotes
healthy-conversation
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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1857d4e
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When I am working with groups of thirty or fewer people, there is a powerful name exercise that I do to break the ice, start with humor, and begin my program with positive energy. One by one, each person will introduce themselves using an adjective that describes their personality that starts with the first letter of their name. "Spontaneous Susan," "Dependable Dave," and "Happy Helen" are a few quick examples. The benefit for the participa..
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communication-skills
customer-service-quotes
employee-engagement
first-impressions-quotes
motivational-leadership-speaker
motivational-speaker-susan-young
professional-development
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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fa2b127
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Sometimes you want to go where everybody knows your name, and they're always glad you came. You wanna be where you can see, our troubles are all the same. You wanna be where everybody knows your name.
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communication-skills
customer-service-quotes
employee-engagement
first-impressions-quotes
motivational-leadership-speaker
motivational-speaker-susan-young
professional-development
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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110dfd3
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Prepare for Success. Feel the satisfaction and power of having your act together! Get organized beforehand to get better results. Prior Planning Prevents Poor Performance.
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branding
communication-skills
healthy-habits
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
success
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Susan C. Young |
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3b8a7e5
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Make the personal choice to instill healthy habits and hygiene into your life. When you resolve to live a healthier life, you will feel better, look better, enjoy improved well-being and make a better impression.
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branding
communication-skills
healthy-habits
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
success
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Susan C. Young |
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3678112
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Color is one of the most important and distinctive elements in enhancing your image. Wearing the colors which are best matched to your personality, energy, skin tone, hair color, and body type will make you look healthier, more vibrant, confident, successful, and approachable.
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branding
communication-skills
dress-for-success
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
success
susan-young
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Susan C. Young |
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bd5dca0
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The times, they are a-changing! What was once defined by tradition, respect, and custom has evolved into a relaxed and casual society. What is acceptable and normal today would never have been permitted in the past.
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branding
communication-skills
dress-for-success
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
success
susan-young
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Susan C. Young |
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8875493
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Dressing appropriately in one venue may be highly inappropriate in another.
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branding
communication-skills
dress-for-success
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
success
susan-young
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Susan C. Young |
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Mary Kay Ash, the founder of the Mary Kay Cosmetic empire, taught her teams that most people have a sign hanging around their necks that says, "Make me feel special." Answer that need in others through nurturing words, deeds, and actions, and you will be amazed by the ease with which people respond to you. What can you do to make other people feel special?"
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best-motivational-speakers
communication-skills
customer-service-quotes
emotional-intelligence
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
trust
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Susan C. Young |
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4b3447c
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Many salespeople make the mistake of talking about how great they are and what they bring to the table. If they would simply take a breath, shift their mindset, and instead present ways to help solve their client's problems, they would capture more new business.
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best-motivational-speakers
communication-skills
customer-service-quotes
emotional-intelligence
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
trust
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Susan C. Young |
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Most everyone has the classic question stamped on their forehead that asks, "What's in It for Me?" It is not a matter of being self-centered, arrogant, or narcissistic; it is simply a natural and instinctive response to gauge how we are going to best interact and deal with another person."
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best-motivational-speakers
communication-skills
customer-service-quotes
emotional-intelligence
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
trust
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Susan C. Young |
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7d5b7cc
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Clown Around . . . Nancy Weil of The Laugh Academy gives people she meets red clown noses and shows them how to use them. Promoting laughter as a cure for stress and negativity, she makes a positive and memorable impact and gives others permission to play.
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best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
emotional-intelligence
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
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Susan C. Young |
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Approachable people . . . 1. Use body language to their advantage. 2. Are open-minded to new people and new experiences. 3. Encourage others to feel better about themselves. 4. Are willing to be told not what they want to hear, but what they need to hear. 5. Provide an inviting aura that is warm and comforting. 6. Realize that authenticity and transparency earn trust. 7. Intuitively tune into the feelings and needs of others. 8. Are emotio..
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body-language-quotes
communication-skills
kindred-spirits
law-of-attraction-quotes
mindset-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
soul-mates
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Susan C. Young |
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26c031c
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Your habits and hygiene demonstrate how you feel about yourself. Without saying a word, they speak for you.
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branding
communication-skills
healthy-habits
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
success
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Susan C. Young |
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a8a4889
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Create your own personal brand to stand apart from the crowd. Package your unique talents, style, personality, and products. Show and tell who you are and what you do--to the world.
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branding
communication-skills
healthy-habits
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
success
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Susan C. Young |
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5418740
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Developing your EI will allow you to explore new depths of understanding in yourself and others. It will give you insight as to why people behave as they do and assist you in areas you may wish to improve.
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branding
communication-skills
healthy-habits
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
success
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Susan C. Young |
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9980240
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Becoming aware of what you are doing and how others perceive you will provide you with instant insight for making changes where necessary.
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communication-skills
law-of-attraction-quotes
mirroring
motivational-speaker-susan-young
neuro-linguistic-programming
quotes-by-susan-c-young
reciprocity
relationship-quotes
selling-success-quotes
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Susan C. Young |
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fc95153
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Whatever you are putting out into the universe is going to be returned unto you and have a direct correlation to what you are getting back. In many ways, you are a magnet and manifest accordingly.
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communication-skills
law-of-attraction-quotes
mirroring
motivational-speaker-susan-young
neuro-linguistic-programming
quotes-by-susan-c-young
reciprocity
relationship-quotes
selling-success-quotes
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Susan C. Young |
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Think of your personal and professional life--are you attracting what you want? Are you attracting the kind of people you like? Do you feel that life is working for you or against you? How have others been treating you? Are you pleased with your results?
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communication-skills
law-of-attraction-quotes
mirroring
motivational-speaker-susan-young
neuro-linguistic-programming
quotes-by-susan-c-young
reciprocity
relationship-quotes
selling-success-quotes
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Susan C. Young |
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c40a401
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Simply by living life you will gain new experiences that are uniquely your own. Your vantage points along your journey will help you form your perceptions, grow your influence, and ground you in a wisdom which can only be gained from having been there and having done it.
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branding
communication-skills
healthy-habits
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
success
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Susan C. Young |
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c6e62e9
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Your education can be the 'make or break' difference when a hiring manager reads your resume or invites you in for an interview. In our competitive world, today a Master's Degree has become the new differentiator that a Bachelor's Degree once was.
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branding
communication-skills
healthy-habits
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
success-quotes
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Susan C. Young |
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7f70fb0
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Rather than allowing your failures to define you, learn from your experience to do better next time.
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branding
communication-skills
healthy-habits
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
success-quotes
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Susan C. Young |
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fb4c991
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How can you build credibility without grandstanding as you strive to stand apart from the crowd?
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branding
communication-skills
healthy-habits
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
success-quotes
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Susan C. Young |
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426c761
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Your level of education speaks on your behalf. It demonstrates your ability to establish a clear vision, prioritize your goals, and honor your commitments. Oh yeah, did I mention it also makes you smarter?
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branding
communication-skills
healthy-habits
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
success-quotes
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Susan C. Young |
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fd1bfc0
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People will form impressions, assumptions, opinions, and judgments all within a few short seconds. To make a favorable first impression and make these seconds count, enhance your image by choosing clean, crisp, appropriate attire that reflects confidence and professionalism.
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branding
communication-skills
dress-for-success
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
success
susan-young
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Susan C. Young |
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4778a1b
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Well Hello Halo! It is human nature for us to make generalized judgments about a person using only a couple of traits. The "Expressivity Halo" Theory explains how we connect various personalities to specific facial expressions and assign assumptions about that person." --
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communication-skills
customer-service-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
smiling-quotes
susanspeaks-com
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Susan C. Young |
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16e601b
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Proper posture conveys that you are ready to take command and master new situations. When you project this level of confidence, you will instill confidence in others.
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communication-skills
customer-service-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
posture-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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a86023a
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Introverts typically . . . * Process information internally. It is normal for them to continuously contemplate, generate, circulate, evaluate, question, and conclude. * Are rejuvenated and energized by rest, relaxation, and down-time. * Need time to process and adapt to a new situation or setting, otherwise it is draining. * Tend to be practical, simple, and neutral in their clothing, furnishings, offices, and surroundings. * Choose their f..
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employee-engagement
first-impressions-quotes
hire-keynote-speaker
introvert-or-extrovert
motivational-leadership-speaker
personality-styles
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
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Susan C. Young |
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6ecad5a
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Your eyes are the windows to your soul" indeed. It is a cliche for a good reason--it is a timeless truth with universal application."
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body-language-quotes
communication-skills
eye-contact-quotes
law-of-attraction-quotes
mirroring
motivational-speaker-susan-young
quotes-by-susan-c-young
reciprocity
relationship-quotes
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Susan C. Young |
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85177b0
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In 1966, American anthropologist Edward T. Hall specified four distinct distance zones to describe the perception of physical space around us. Understanding these zones and honoring their invisible boundaries will give you a sixth sense about another person's "space" as well as your own. Intimate Zone (less than 2') --This zone represents our personal space and is reserved for the most trusted and loved people in our lives. Touching, huggin..
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communication-skills
customer-service-quotes
emotional-intelligence-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |