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At a Chamber of Commerce networking breakfast, two of my friends and I were standing in a circle talking. A stranger approached, interrupted our little reunion, and gave each of us her card. She then began talking about herself and her business without a hint of social awareness, or care about her interruption. She even had the tactless gall to ask us for referrals. When she left our small circle, we looked at each other and laughed, "What ..
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customer-service-quotes
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positive-first-impression-quotes
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Susan C. Young |
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Communicating on the surface can be easy. But when you want to dig deeper and connect with more profound impact, you'll need to achieve greater understanding, especially when others have personalities, experiences, needs, and preferences different from your own.
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customer-service
emotional-intelligence
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Susan C. Young |
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Expressing and demonstrating genuine interest for people can connect you on levels you may never have imagined.
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customer-service-quotes
emotional-intelligence
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Susan C. Young |
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Be the "Liker" "If you want to be liked, BE THE LIKER!" This was some of the best advice my enlightened mother ever gave me. Throughout my childhood, teen years, and adulthood, this golden nugget of simple wisdom empowered me to take personal responsibility for developing friendships. When you want to reach out, make new friends, and increase your likeability factor, step up and "like" others first. They will usually mirror your initiative..
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customer-service-quotes
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Susan C. Young |
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Take the initiative to introduce yourself. One morning I was sitting on a bike in a spinning class at my gym. There was a lady whom I did not know sitting on the bike next to me. As we waited for the instructor, I decided to break the silence and start a conversation. I took the initiative to introduce myself and within a few short minutes, I knew her children's names, how long she had lived in Madison, which exercise classes she preferred,..
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customer-service-quotes
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susanspeaks-com
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Susan C. Young |
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Extend Invitations "How many times have you sat at home alone feeling jealous or sad that you were not invited to a party or out to dinner? You may have seen people having fun on Facebook and wondered what it would take to be included next time. And when you don't feel included, it can leave you feeling rejected, dismissed, lonely and excluded. It does not have to be this way. Why do we wait for others to do the inviting? You can change you..
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customer-service-quotes
initiative
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positive-first-impression-quotes
quotes-by-susan-c-young
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service-beyond-self
susanspeaks-com
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Susan C. Young |
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Strengthen your first impressions by making the intentional effort to first earn people's trust, and rapport will naturally follow.
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best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
first-impressions-quotes
quotes-by-susan-c-young
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Susan C. Young |
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719d2ef
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Sociologically speaking, as Americans we often lack social, cultural, and mindful awareness. We hear the stories of how our arrogance has been known to offend, confuse, and alienate people from other cultures. Arrogance is the thief of mindfulness and it happens from both directions.
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customer-service-quotes
employee-engagement
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susanspeaks-com
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Susan C. Young |
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2f0e0c0
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The road to hell" (in the metaphorical sense, of course), occurs when the people who have good intentions fail to act, follow-through, or live up to their promises, all of which creates stress, frustration, and disappointment. People can be earnest and well-meaning, but their words become hollow when actions do not follow their words. By setting good intentions and taking deliberate action to back intentions up, you can transform your resul..
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customer-service-quotes
initiative
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
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susanspeaks-com
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Susan C. Young |
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2c2b1f2
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Can I Trust You? Years ago, I heard Lou Holtz speak at a national conference. His rock-solid reputation preceded him--he is the only coach in the history of college football to take six different football teams to a bowl game. He is not only well-respected for his ability to elevate football programs, but to elevate individuals as well. During his humorous and entertaining keynote, he taught a few small lessons which carried big meanings. H..
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best-motivational-speakers
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Susan C. Young |
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4 Steps for Understanding Each Other 1. Identify your beliefs and core values; ask how they determine your behaviors and habits. 2. Realize with whom you are interacting and try to identify how their values are explaining their behavior. 3. Assume positive intent. 4. Seek ways to adapt your behavior to help bridge the cultural gap.
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customer-service-quotes
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susanspeaks-com
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Susan C. Young |
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Employee Engagement "Employee Engagement" has become a very hot topic in recent years. The escalating statistics for disengagement are alarming. In 2015, the Gallup Polls' "The State of the American Workforce" survey found that only 32.5 percent of the U.S. Workforce is engaged and committed where they work, and 54 percent say they would consider leaving their companies if they could receive a 20 percent raise elsewhere. Disengagement not o..
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customer-service-quotes
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susanspeaks-com
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Susan C. Young |
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The South is known for its "Southern Hospitality," and I feel fortunate to have grown up in such a friendly and caring culture. Our remarkable mother has always exemplified these qualities and has been a consistent role model for making other people feel valued and important. She will approach new people in most any situation to gift them with a smile and a moment of her time. Regardless of their role, position, or stature, she confidently ..
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best-motivational-speakers
build-rapport
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first-impressions-quotes
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Susan C. Young |
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Be Brave. Bravery takes fortitude--put yourself on the line, even if you risk failing, falling, being embarrassed, or looking stupid--if being brave were easy, more people would be. Just try it!
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customer-service-quotes
employee-engagement
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susanspeaks-com
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Susan C. Young |
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What About the Social Introvert? Perhaps you don't want to talk! Maybe you prefer to speak only when responding to another person. If you tend to be more reserved and less gregarious, the expression on your face will speak volumes. A pleasant expression and a genuine smile communicate friendliness and approachability that will lead you to a positive experience. Your body language engages--without words.
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best-motivational-speakers
communication-skills
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personable-and-friendly
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Susan C. Young |
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Manners Matter. Courteous behavior is the hallmark of healthy relations and human interaction. Manners ensure you will be more respected, admired, and appreciated. Thank you!
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customer-service-quotes
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Susan C. Young |
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Polish the Gold. Be an optimist; look for the best in others, the best in situations, and focus on what is working rather than what is not. It's golden!
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customer-service-quotes
employee-engagement
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susanspeaks-com
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Susan C. Young |
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Fine-tune your rebounding and resiliency skills. Teach yourself different ways to stay mentally in the moment by projecting a friendly and positive vibe in everything you do. Remember, your vibe attracts your tribe. So be conscientious of your impact--it's powerful!
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best-motivational-speakers
communication-skills
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first-impressions-quotes
personable-and-friendly
quotes-by-susan-c-young
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Susan C. Young |
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First, take complete responsibility for your life and current outcomes. Then take proactive steps for the necessary action to move forward in your desired direction. This personal choice is at the heart of your achieving impressive results. Taking initiative is the start of all good things born from action . . . * Growth * Creativity * Enterprise * Invention * Success * Solutions * Accomplishment * Development * Positive Change * Transforma..
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customer-service-quotes
initiative
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positive-first-impression-quotes
quotes-by-susan-c-young
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susanspeaks-com
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Susan C. Young |
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Just Show Up. Guess what? Being in the right place at the right time can't happen without your first showing up. Companies have been started, marriages made, friendships found, careers created, and opportunities seized by those people who just showed up. Whether through coincidence, serendipity, strategy, or fate, taking the initiative to show up will reward you in ways which never would have occurred if you hadn't. Just by showing up, you ..
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customer-service-quotes
initiative
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
selling-success
service-beyond-self
susanspeaks-com
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Susan C. Young |
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d8b2e2e
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Have you ever had a friend in need whose only request was the gift of your presence? When major life changes happen or tragedies hit, you can find out very quickly who your real friends are because they are the ones who SHOW UP.
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customer-service-quotes
initiative
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
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selling-success
service-beyond-self
susanspeaks-com
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Susan C. Young |
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In The Art of Connection, you will learn simple, yet powerful ways to build trust and rapport for connecting with ease. By being personable and friendly, you will receive more positive and welcoming reactions.
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customer-service-quotes
emotional-intelligence
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Susan C. Young |
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Encourage others to talk about themselves by asking questions and listening with genuine interest. Demonstrating such mutual respect will make you all the more fascinating for kinship and camaraderie.
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customer-service-quotes
emotional-intelligence
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first-impressions-quotes
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Susan C. Young |
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Imagine how many new friends you would make, how much new business you could create, and how much fun you could have by simply taking the initiative to be the inviter.
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customer-service-quotes
initiative
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
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service-beyond-self
susanspeaks-com
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Susan C. Young |
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Imagine how many new friends you would make, how much new business you could create, and how much fun you could have by simply taking the initiative to be the inviter. Try it today. Welcome new relationships into your life that would never have occurred otherwise.
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customer-service-quotes
initiative
motivational-speaker-susan-young
positive-first-impression-quotes
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service-beyond-self
susanspeaks-com
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Susan C. Young |
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To gain greater understanding, clarity, and awareness, you must become aware of your values and beliefs. Think of a triangle or an iceberg. Below the waterline, your beliefs and your values build the foundation for your behavior.
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customer-service-quotes
employee-engagement
mindfulness
motivational-speaker-susan-young
positive-first-impression-quotes
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susanspeaks-com
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Susan C. Young |
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I disagree with the adage, "The road to hell is paved with good intentions." Good intentions are powerful mindsets which will drive your actions to accomplish the results you want. Setting good intentions sets you up for success by providing you with a vision and a plan to "get 'er done" and make it happen!"
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customer-service-quotes
initiative
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
selling-success
service-beyond-self
susanspeaks-com
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Susan C. Young |
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03f4e9a
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Strive to be active rather than lethargic--determined rather than wavering or lazy.
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build-confidence
communication-skills
mindset-quotes
motivational-speaker
preparation-quotes
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Susan C. Young |
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3fbe66c
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Navigating relationships within our own culture can be challenging enough. When diverse cultures are involved, however, a huge potential for misunderstanding, disrespect, miscommunication, and intolerance is present.
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customer-service-quotes
employee-engagement
mindfulness
motivational-speaker-susan-young
positive-first-impression-quotes
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susanspeaks-com
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Susan C. Young |
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Sometimes we break people's trust accidentally. An infraction such as not returning a phone call, missing a deadline, being late for an appointment, divulging a confidence, or speaking out of turn can damage our perceived character and reputation.
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best-motivational-speakers
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Susan C. Young |
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ASK YOURSELF: Do you remember a gracious hostess, an engaging guest, or someone who worked the room like a honey bee in a flower garden? They would glide from one person to the next, spreading good will and cheer, being the glue that brought everyone together with ease.
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service-beyond-self
susanspeaks-com
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Susan C. Young |
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Mix * Be situationally aware and pay attention to the people in the room. * Introduce guests or help strike up a conversation. * Be the one who takes the initiative and makes and effort to "work the room." * Make eye contact and acknowledge others with a smile and friendly gestures. * Greet people as they arrive, even if it is not your expected role. * Spot the people who may be first timers or guests and help them feel more welcomed and ..
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Susan C. Young |
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The bottom line is that, as human beings, we all crave belonging and connection. This only happens when trust is established and continuously cultivated.
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best-motivational-speakers
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Susan C. Young |
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When a leader nurtures an environment of trust, respect, and honesty--business soars, creativity and problem-solving are inspired, and collaboration enables people get more done in less time.
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Top sales professionals will confirm that nurturing their "sphere of influence" is essential to their success. When trust and rapport are well cultivated, it can yield tremendous bottom-line results."
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best-motivational-speakers
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Susan C. Young |
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Trust and rapport are the connective tissue for gaining and maintaining healthy relationships. They provide people with the comfort and reassurance that they are doing business with an organization who cares.
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best-motivational-speakers
build-rapport
communication-skills
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Susan C. Young |
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These qualities make a great impression on your boss, your teams, and your customers. You will be more respected, noticed, and appreciated in the process. As your own "CEO of Self," projecting this positive level of engagement furthers your own personal reputation and interests for healthy communication, networking, and positive first impressions. An added bonus is that YOU will receive great benefits from putting forth this type of effort..
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customer-service-quotes
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Susan C. Young |
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Wise leaders know that being personable ad friendly is the highly-prized personality for employees who are meeting, greeting, and engaging on the front lines with customers. They are the real ambassadors of good will who make positive first impressions for the organization. Their affinity for being personable and friendly can boost the attractor factor for winning business, loyalty, and rave reviews.
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best-motivational-speakers
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Susan C. Young |
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To Move from Woe to Wow with an Unhappy Customer. . . Thank the Customer! * Thank them for bringing his or her concerns to your attention. * Treat them with respect and empathy. * Avoid further inconvenience to them.
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customer-service-quotes
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service-beyond-self
susanspeaks-com
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Susan C. Young |
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12 Simple Ways to Deliver Service Beyond Self 1. Make it Easy for People to Do Business with You. 2. Be an Awesome, Sincere Listener. 3. Listen to Customers' Words and tone of voice, body language, and how they feel. Ask questions, listen, and meet them on their level. Explain, guide, educate, assist and do what is necessary to help them get the information they need to fully understand regarding their question or issue. 4. Show Enthusiasm..
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Susan C. Young |
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Decide today to take a stand, make a plan, and get. No one ever said it was going to be easy and wouldn't require effort. It will sometimes require that you go against the grain, face great challenge, conquer fear, overcome obstacles, and bounce back when knocked down. Choose to keep moving and don't give up. And if your ship still doesn't come in--swim out to it!
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customer-service-quotes
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motivational-speaker-susan-young
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Susan C. Young |
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When you have orientational awareness, your perceptions and impressions are based on location and proximity. Orientation may imply hierarchy, position, and prestige, or be the result of habits, traditions, and perceptions.
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customer-service-quotes
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mindfulness
motivational-speaker-susan-young
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Susan C. Young |
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In America, when a man walks in front of a woman it may imply that they are not equals and he is exerting dominance over her, or being arrogant and rude. In a different culture, however, it may be presumed that he is someone worthy of profound respect and is protecting her by going first.
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Susan C. Young |
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On a recent business trip, I reunited with a friend I had not seen in twenty years. After having a lovely lunch meeting, we came out of the restaurant to walk towards the parking lot. He automatically moved me to the inside of the sidewalk as he walked along the curbside. His orientational awareness illustrated a chivalrous gesture of protection and respect which impressed me greatly.
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Susan C. Young |