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As soon as someone believes you cannot be trusted, you are stopped dead in your tracks. Whether this perceived loss of trustworthiness is true or false, the perception alone can be damaging.
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best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
first-impressions-quotes
quotes-by-susan-c-young
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trust
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I've Got to Trust You to Like You People want to do business with people whom they like and trust. If anything in a business presentation raises concerns or doubt about your trustworthiness, everything shuts down. And then there's little hope of moving forward in a positive way--you're done.
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best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
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trust
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Susan C. Young |
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Meeting someone for the first time has significance, but for some people, the awkwardness can be so great that they avoid a conversation altogether. The person who may be shy, introverted, or afraid of sounding stupid may just choose to remain silent rather than take the risk of engaging in embarrassing dialogue.
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customer-service-quotes
employee-engagement
healthy-conversation
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
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susanspeaks-com
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Going with Your Gut Your natural instincts are a great barometer for a person's trustworthiness. Listen to your gut when something feels amiss. When your natural "Spidey-Sense" kicks in, it may alerting you to red flags you would not see on the surface otherwise."
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best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
first-impressions-quotes
quotes-by-susan-c-young
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10 Ways to Be More Personable and Friendly 1. Listen more than you speak. 2. When you do speak, ask questions of the other person before volunteering your own story. 3. Show a genuine interest in what the other person has to share. 4. Keep the focus on the other person. People love to talk about themselves--their kids, their significant other, their pets, their job, etc. 5. Keep a positive attitude, a smile, and eye contact. 6. Be the g..
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best-motivational-speakers
communication-skills
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first-impressions-quotes
personable-and-friendly
quotes-by-susan-c-young
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Susan C. Young |
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Mix, Mingle, Glow. Stretch beyond your own comfort zone to speak with, sit with, and start conversations with people whom you do not know. Take the initiative to help other people capture the spotlight and shine.
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customer-service-quotes
employee-engagement
motivational-speaker-susan-young
networking
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
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susanspeaks-com
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Susan C. Young |
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While some may consider being friendly an appealing personality trait, I challenge you to see it as a valuable skill. In a world where we are continuously bombarded with negativity and anxiety is at an all-time high, a warm and friendly person is a welcome relief. Training yourself to be the friendly "calm in the storm" makes you a true asset to your business, your family, and your community."
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best-motivational-speakers
communication-skills
customer-service-quotes
first-impressions-quotes
personable-and-friendly
quotes-by-susan-c-young
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Is it better to be interested or interesting? Good question. People will be more interested in you when you first demonstrate that you are interested in them.
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best-motivational-speakers
communication-skills
customer-service-quotes
first-impressions-quotes
personable-and-friendly
quotes-by-susan-c-young
relationship-quotes
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Be fiercely curious about who they are, what they do, what they like, and what they need. If you pay attention to them, they will pay attention to you.
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best-motivational-speakers
communication-skills
curiosity-and-being-interested
customer-service-quotes
first-impressions-quotes
quotes-by-susan-c-young
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Susan C. Young |
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communication skills, quotes by Susan C Young, relationship quotes, trust, speaker Susan Young, first impressions quotes, best motivational speakers, best keynote speakers, curiosity and being interested, customer service quotes
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best-motivational-speakers
communication-skills
curiosity-and-being-interested
customer-service-quotes
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
trust
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Susan C. Young |
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Graciously Accepting a Compliment. How many times have you offered someone a sincere compliment only to have it thrown back in your face as if your assessment were wrong? How did you feel? Women are notorious for this social misstep and poor maneuver. Why do they do it? Rejecting a compliment makes the compliment-giver feel as though they should have said nothing.
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find-the-best-in-others
how-to-give-a-compliment
motivational-speaker-susan-young
polish-the-gold
positive-first-impression-quotes
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quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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What is the motive behind your services? If it is self-centered, self-serving, and lacking consideration for others, then earning people's trust, rapport, and business will inevitably be more of a struggle. A self-serving agenda throws up red flags which stop relationships dead in their tracks. It can destroy trust, make people wary of your intentions, and push customers to your competition.
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customer-service-quotes
motivational-speaker-susan-young
positive-first-impression-quotes
positivity-quotes
quotes-by-susan-c-young
relationship-quotes
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susanspeaks-com
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Susan C. Young |
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Years ago, my childhood friend Steve lost his father. Since Steve had left Tallahassee shortly after high school graduation, we had not seen each other for over a decade. Upon learning of his father's funeral, I made plans to attend to "be there." After the service, I approached the family's receiving line. When Steve saw me, he was stunned that I had made the effort to be there for him. We both cried as we hugged and he said, "I can't te..
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customer-service-quotes
initiative
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
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susanspeaks-com
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Susan C. Young |
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Contextual awareness represents a continuum of behaviors, which illustrates how and why groups of people unite or divide among cultures.
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customer-service-quotes
employee-engagement
mindfulness
motivational-speaker-susan-young
positive-first-impression-quotes
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Susan C. Young |
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Ignoring his advice, I got up, walked over, gently rested my hands on two of their shoulders and said, "Ladies, I have to tell you how much you have impressed me. I just moved to Madison from Florida and left behind all my girlfriends. I have been sitting over there admiring your friendships. You remind me so much of my girlfriends back home and I had to come over and speak with you." And without missing a beat, I next asked, "Can I be your..
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customer-service-quotes
initiative
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
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susanspeaks-com
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Susan C. Young |
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Begin to take the initiative when you want to meet someone new. Be the one who steps forward first. Simply say hello and begin a conversation.
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customer-service-quotes
initiative
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
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susanspeaks-com
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Susan C. Young |
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I spend a great deal of time on airplanes traveling from one speaking engagement to the next. There have been times when I have sat for hours next to strangers with whom I never made eye contact or uttered a word. But then I have also met people with whom I engaged in such delightful conversation that it resulted in new business and referrals. The main difference was whether or not I took initiative to begin a conversation.
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customer-service-quotes
initiative
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
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service-beyond-self
susanspeaks-com
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Susan C. Young |
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Being grounded in your lifelong culture and your personal perspective, you are comfortable with the way you see things and may believe it is the best and only way.
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customer-service-quotes
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mindfulness
motivational-speaker-susan-young
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Susan C. Young |
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When trust is broken, foundational cracks occur which weaken the entire relationship. As with concrete, no amount of filling and patching you apply with the hope of fortifying the fracture will ever repair the weakness caused by the rift.
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best-motivational-speakers
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communication-skills
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Susan C. Young |
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Your first words will not only shape your first impression, they can create amazing connections, lead you to your dream job, or help you discover a new best friend--or accomplish exactly the opposite.
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Take steps to be humble, sincere, and authentic, and apologize if necessary. If a relationship is valuable to you, it is worth your concern and effort to make it right.
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best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
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Hostess with the Mostest "Think of a time when you have had a party in your home or had friends over for dinner. Didn't you want to make sure they were nurtured, cared for, and well-taken care of? Didn't you want your guests to interact with each other and enjoy the experience so they would remember it fondly?"
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customer-service-quotes
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networking
positive-first-impression-quotes
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Susan C. Young |
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You can certainly take the easy road and use the predictable and boring defaults like: * How are you doing? * How about this weather? * What do you do for a living? * Hi. My name is _________. What's yours? * Blah, blah, blah, blah . . . Break out of the defaults you have been using for years. Shake it up. Make it fun. Make it memorable. Dive in with more engagement and interaction. Taking the initiative to be more creative will help you bu..
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customer-service-quotes
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Susan C. Young |
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How do you minimize the awkwardness in that moment? What are some of the conversations starters you've used to open, encourage, and support enjoyable and beneficial conversations?
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customer-service-quotes
employee-engagement
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Susan C. Young |
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10 Conversation Bridge Builders 1. Simply say hello with a smile. 2. Ask them what they love about their work. 3. Ask natural questions out of genuine curiosity. 4. Get a person talking about what's important to them. 5. Compliment something positive which you've noticed. 6. Engage them with questions which are easy to answer. 7. Introduce them to someone whom you think they'll enjoy meeting. 8. Ask them if they have any trips or vacation..
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customer-service-quotes
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Susan C. Young |
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14 Awesome Conversation Starters 1. What do you do for fun? Hobbies, recreation . . . 2. What are your super powers? Gifts, talents, strengths. 3. Good morning! It's great to see you! 4. What is your story? Tell me about yourself. 5. What brought you to __________? 6. Do you have anything special happening in your life (or your business)? 7. What's the best thing that's happened this week? 8. Are you living your life purpose or still sear..
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customer-service-quotes
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As you rock rapport, you will open doors, earn loyalty, establish long-term relationships, and promote mutually respectful interaction. How can you break the ice and move toward creating a positive connection?
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Susan C. Young |
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Why is this disengagement epidemic becoming the new norm? A few reasons I have witnessed in speaking with companies across the country include . . . * Information overload * Distractions * Stress/overwhelmed * Apathy/detachment * Short attention span * Fear, worry, anxiety * Rapidly changing technology * Entitlement * Poor leadership * Preoccupation * Social media * Interruptions * Multitasking * Budget cuts * Exhaustion * Boredom * Conflic..
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Susan C. Young |
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For leaders, trust can make all the difference in the viability of their teams. When there is mistrust or low connectivity, teams can falter and fight--making productivity and profitability suffer.
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best-motivational-speakers
build-rapport
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customer-service-quotes
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Susan C. Young |
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When you are fully present and engaged in your workplace, you will demonstrate that you care about the success of your organization, are a team player, have a can-do attitude, and will go the extra mile to fulfill and exceed expectations.
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customer-service-quotes
employee-engagement
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Susan C. Young |
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How Can You Show You Are Interested? * Pay close attention. * Ask how you can help. * Ask probing questions. * Practice great listening. * Invite people to participate. * Express curiosity without judgment. * Find a way to help others achieve their goals. * Keep your mind open to innovative ideas. * Make introductions and connect like-minded people. * Get to know people first before talking about yourself. * Consider how and why they feel/t..
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best-keynote-speakers
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When people can't give anything and are only there for themselves, why should others use their time and energy to get involved? There's no benefit.
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customer-service-quotes
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Get in the Game "As soon as you say something can't be done, you will be passed by a person who is already doing it." - Unknown "Do you typically observe the game of life from the sidelines, sit in the penalty box, play your heart out on the field, or show up when the opportunity has already passed by and ask, "What happened?" Your answer to this question will reveal a lot about your initiative. Granted, various situations call for diverse ..
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customer-service-quotes
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Susan C. Young |
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As you use fun and humor to reduce tension and connect with laughter, light-heartedness will prevail. Exercising discretion and good judgment in your communication will leave your listener feeling like they have met a person of substance and style.
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When we trust someone or something, we place our faith and confidence in their word, reliability, and deeds. Without trust and rapport, a relationship can be cut short before it ever gets started.
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best-motivational-speakers
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Susan C. Young |
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Presenting "Mix, Mingle & Glow" in a social context is a lovely way to describe how you can make a great first impression by taking the initiative to help other people shine. Think of the times when you have attended an event where there were a lot of people."
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customer-service-quotes
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Susan C. Young |
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In his book, Networking is a Contact Sport, Joe Sweeney advises that when you attend networking events, act as if it is your party and you are the host or hostess. By doing this, you will help others be at ease and demonstrate a heart of service and generosity.
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Susan C. Young |
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People consider trust differently. Some approach a new relationship with a degree of skepticism and want the other person to earn their trust before it is freely given. Their reluctance is often influenced by a previous experience when they were hurt, betrayed, or let down by others.
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best-motivational-speakers
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Susan C. Young |
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11 Tips for Building Rapport 1. Adapt to the other person's energy level. 2. Assume rapport. 3. Be open and friendly. 4. Exude warmth and approachability. 5. Find common ground or mutual agreement. 6. Keep your commitments and always follow through. 7. Make eye contact. 8. Soften your voice, your smile, and your eye contact to convey openness and interest. 9. Match and mirror a person's gestures and body language. 10. Pay attention. 11. Val..
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best-motivational-speakers
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Susan C. Young |
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11 Ways to Be More Engaged 1. Care about others. 2. Be 100 percent in the moment. 3. Keep focus on the person you are serving. 4. Try to get involved, engaged, and interactive. 5. Show interest in what matters to other people by listening, acknowledging, and responding. 6. Arrive in the moment anticipating creating a valuable interaction for yourself and others. 7. Move towards the things that inspire you and provide a sense of joy and c..
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customer-service-quotes
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Susan C. Young |
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These special people are genuinely warm, sincerely kind, and put people at ease with their inviting nature and light-hearted conversation. They are easy to talk to, easy to like, and bring a positive vibe to even the most stressful situations.
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best-motivational-speakers
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customer-service-quotes
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Susan C. Young |
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Just be Nice. Nice--this little word has a big meaning. Use it generously. Being nice helps people feel emotionally safe, allowing for more authentic, trusting, and happy interactions.
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Susan C. Young |
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Take the Initiative. Be proactive. If you want to rock your relationship results, it is going to take action, effort, initiative, and choosing to get in the game--so, step up, step out, and show up!
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Susan C. Young |
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Are you the one who strives to brighten other people's days or are you the one waiting for others to do that for you? These are choices that can and do make a huge difference in the value you bring to the table, personally and professionally.
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Susan C. Young |