|
64de2c7
|
In medicine, prescription before diagnosis is malpractice. Asking the right questions will help you discover a person's needs and concerns so that you can respond intelligently and appropriately. Yet salespeople, consultants, or managers often try to push their solutions on you before they even know what your needs are. This is a fast way to alienate people and push you toward their competitor, isn't it?
|
|
best-keynote-speakers
best-motivational-speakers
communication-skills
customer-service-quotes
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
trust
|
Susan C. Young |
|
f2378ae
|
Use questions to find out where people are, where they want to be, and how you can help them cross the great divide. When I was in real estate, there were times when brand new clients would get into my car for a day of touring and house hunting. In many cases, I had never met them before. My first goal was to break the ice and build rapport as fast as possible so that our time together would be enjoyable, interactive, and successful for all..
|
|
best-keynote-speakers
best-motivational-speakers
communication-skills
customer-service-quotes
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
trust
|
Susan C. Young |
|
16bc197
|
People love to talk about themselves. When you provide them with an opening and a platform for them to do so, you will be amazed by how your conversations can blossom.
|
|
best-keynote-speakers
best-motivational-speakers
communication-skills
customer-service-quotes
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
trust
|
Susan C. Young |
|
f88b37e
|
What do you do? It's amazing how people will qualify, quantify, judge, assess, and form complete opinions about you based on that one age-old question. It is a boring, uncreative default setting for attempting to engage a new person. Spice it up and try something new. Instead, ask "What do you do for fun?" Your creativity will make you more memorable and help you stand apart from the crowd."
|
|
best-keynote-speakers
best-motivational-speakers
communication-skills
customer-service-quotes
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
trust
|
Susan C. Young |
|
4f3d07c
|
Wouldn't it be wonderful to enjoy this level of simplicity in all relationships, regardless of differences? You can. Begin taking the initiative to find common ground with others and you will soon lay solid foundations on which to build great first impressions.
|
|
best-motivational-speakers
communication-skills
customer-service-quotes
emotional-intelligence
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
trust
|
Susan C. Young |
|
c35dec4
|
The romantic notion of "opposites attract" works well in fairy tales. However, science proves that "like attracts like" for healthy communication and successful relationships. Social psychologists have long relied upon the "Similarity Attraction Theory" to explain why we are more positively inclined toward people who are the most like ourselves. Similarity reduces uncertainty and gives us a comforting degree of psychological safety. It is n..
|
|
best-motivational-speakers
communication-skills
customer-service-quotes
emotional-intelligence
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
trust
|
Susan C. Young |
|
02b7dd2
|
Establishing social certainty helps you build trust, develop rapport, and strengthen your connection. However, the right questions might lead you to find a niche of commonality in someone who is very different from you. It can be professionally and personally rewarding.
|
|
best-motivational-speakers
communication-skills
customer-service-quotes
emotional-intelligence
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
trust
|
Susan C. Young |
|
d8cd0e4
|
Along with the "Law of Attraction" there is also an "Attractor Factor" for easily building camaraderie and commonality for making a positive first impression. Seek to find: 1. Shared History 2. Shared Stories 3. Shared Interests 4. Shared Attitudes 5. Shared Experiences 6. Shared Beliefs and Values"
|
|
best-motivational-speakers
communication-skills
customer-service-quotes
emotional-intelligence
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
trust
|
Susan C. Young |
|
853faa3
|
Identifying, developing, and connecting on these points of reference will provide you with a rich resource of information from which to engage in stimulating conversations and connect on meaningful levels.
|
|
best-motivational-speakers
communication-skills
customer-service-quotes
emotional-intelligence
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
trust
|
Susan C. Young |
|
2ed3244
|
This insightful quote I once heard stays with me: "Tell me what gives you your sense of importance and I will tell you what you are. That is the most important thing about you. That is what determines your character." Some people get their sense of importance through their charitable works and community service. Some get it through the diplomas on their walls and the letters behind their names, while others may get their sense of importance..
|
|
best-motivational-speakers
communication-skills
customer-service-quotes
emotional-intelligence
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
trust
|
Susan C. Young |
|
9ee4ea3
|
Being brave is not for the light-hearted. Bravery takes fortitude--the very act of bravery prevents anyone from knowing you were ever afraid in the first place.
|
|
communication-skills
emotional-intelligence-quotes
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
take-initiative
|
Susan C. Young |
|
e255f14
|
13 Ways to Make Other People Feel Important 1. Ask people questions about themselves, their interests, their families, their passions and their lives. 2. Catch people doing things right, pat them on the back, and acknowledge them for a job well done. 3. Celebrate their successes. 4. Be lavish in your compliments and sincere in your praise. 5. Be appreciative and say thank you. 6. Listen with genuine interest. 7. Respect their opinions. 8...
|
|
best-motivational-speakers
communication-skills
customer-service-quotes
emotional-intelligence
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
trust
|
Susan C. Young |
|
fd264aa
|
Every time a new client hires me for a keynote, workshop, or coaching session, the first questions I ask them are, "What are the 3 top challenges your organization is dealing with? What are your goals? What problems would you like for me to help solve?" Using their own answers, I am able to design a program that is customized specifically around their needs. It takes the focus off of Susan and centers my complete attention toward making the..
|
|
best-motivational-speakers
communication-skills
customer-service-quotes
emotional-intelligence
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
trust
|
Susan C. Young |
|
25a0ec5
|
Find Your Funny Bone . . . Life provides plenty of material for things for you to laugh at. Seek irony, coincidence, and the abundance of simple humor in life's little absurdities.
|
|
best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
emotional-intelligence
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
d165043
|
Check Your Ego at the Door. A big part of creating valuable, long-term connections requires setting your ego aside. For some, it's a struggle to not be the center of attention, of the conversation, or of the universe! People feel more valued, respected, and connected when they feel seen and heard. And that's hard to do if it's always all about you. Once you get into the practice of connecting and communicating with people in a way that draw..
|
|
best-motivational-speakers
communication-skills
customer-service-quotes
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
showing-interest
speaker-susan-young
trust
|
Susan C. Young |
|
b9d4f49
|
Whether you master the art of asking questions to become a skilled communicator, start conversations, or to connect in a more meaningful way, questions can help you build rapport and strengthen relationships.
|
|
best-keynote-speakers
best-motivational-speakers
communication-skills
customer-service-quotes
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
trust
|
Susan C. Young |
|
a77df18
|
Curiosity adds depth to what you know and to your life experience.
|
|
best-keynote-speakers
best-motivational-speakers
communication-skills
customer-service-quotes
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
trust
|
Susan C. Young |
|
e2d062e
|
Well-crafted and open-ended questions typically begin with What, Why, When, Who, How, and Where, all of which can prompt the most delightful of conversations.
|
|
best-keynote-speakers
best-motivational-speakers
communication-skills
customer-service-quotes
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
trust
|
Susan C. Young |
|
4ebb4f1
|
In sales, this tactic comes across as pushy, arrogant, and uncaring. It doesn't have to be this way. Admittedly, it may take great restraint to resist the temptation to dominate a conversation, but when you do, you are rewarded with an appreciation for your interest and attentiveness. Simply by changing your approach and becoming a discovery expert, you will receive relevant answers for how to better connect and serve others.
|
|
best-keynote-speakers
best-motivational-speakers
communication-skills
customer-service-quotes
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
trust
|
Susan C. Young |
|
486014e
|
Push versus Pull Marketing. Who wants to be pushed around? I certainly don't. Statements push and questions pull. Don't you prefer the latter? Questions pique interest and can keep the dialogue flowing when your other alternatives aren't as attractive or magnetic.
|
|
best-keynote-speakers
best-motivational-speakers
communication-skills
customer-service-quotes
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
trust
|
Susan C. Young |
|
7458856
|
Become a thought leader by taking an idea, belief, or process and turning it inside-out and upside-down. Bust beyond the box and shatter a few ceilings to go where no one has gone before. Make your mark by becoming a pioneer in your pursuits.
|
|
branding
communication-skills
expertise-quotes
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
success-quotes
|
Susan C. Young |
|
2105ccb
|
12 Ways to Improve & Project Confident Posture 1. Go people watching. Note how you interpret the different postures you observe. This will expand your awareness of how posture impacts first impressions and will help you become more aware of yours. 2. Stand in front of a mirror to see what other people are seeing. Are your shoulders level? Are your hips level? Do you appear aligned? Are you projecting confidence or timidity? 3. Take posture ..
|
|
communication-skills
customer-service-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
posture-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
|
a0c04c4
|
To make a positive first impression, where is the best place to wear a nametag? Since we shake hands with our right hand, placing your nametag on the right side of your body will make it quickly visible for the best eye contact. Within a few inches of your collar bone and right shoulder will provide greater visibility even when you are sitting down.
|
|
customer-service-quotes
employee-engagement
first-impressions-quotes
motivational-leadership-speaker
networking-quotes
quotes-by-susan-c-young
relationship-quotes
team-building
|
Susan C. Young |
|
35212a6
|
Business Cards "Do you attend events where business cards are exchanged in a networking environment? My friend Brian Haugen is a networking ninja. His gregarious personality and love for people have enabled him to easily win friends and influence people. He has a lot of tips, but one of his best is regarding how to best handle business cards. When I asked him for his thoughts on being an effective networker, he shared that there is an art ..
|
|
customer-service-quotes
employee-engagement
first-impressions-quotes
motivational-leadership-speaker
networking-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
team-building
|
Susan C. Young |
|
bfd7658
|
Too often when people hand us their cards, we quickly slip them into our pockets or purses without giving notice to what it says. Subliminally, it tells the other person that we don't care or are not interested. Take a moment to demonstrate your interest; this will help your newfound relationship be off to a good start. Small actions can make a significant impact!
|
|
customer-service-quotes
employee-engagement
first-impressions-quotes
motivational-leadership-speaker
networking-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
team-building
|
Susan C. Young |
|
9befe4a
|
Have you ever met a new person and within seconds forgotten his or her name? It can be embarrassing, can't it? Many people will laugh, brush it off, and say, "I simply can't remember names!" But you should take remembering seriously."
|
|
customer-service-quotes
employee-engagement
first-impressions-quotes
hire-keynote-speaker
motivational-leadership-speaker
networking-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
7b70cbf
|
To remember people's names, use usual Imagery--Connect the name with a mental picture that will remind you of that person. If his name is Barry, think of berries. If her name is Cheri, imagine her drinking cherry punch.
|
|
customer-service-quotes
employee-engagement
first-impressions-quotes
hire-keynote-speaker
motivational-leadership-speaker
networking-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
9dafc90
|
Watch, Listen, & Learn . . . Broaden your sense of humor by watching funny movies and shows, reading funny books, visiting live comedy shows, or enjoying YouTube clips.
|
|
best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
emotional-intelligence
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
4fe2bf8
|
Growing up with well-educated parents and an older sister with her Master's Degree in English Language and Literature, I was left with little wiggle room as a child to use poor grammar. When I would inadvertently slip, I would be corrected in a matter of moments--excuse me, seconds! While it may have been irritating for a 10-year-old, I am eternally grateful as an adult that the grammar police kept me in line.
|
|
customer-service-quotes
employee-engagement
first-impressions-quotes
hire-keynote-speaker
motivational-leadership-speaker
networking-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
7ede93e
|
Why Does Mirroring Work? Scientific research suggests 'mirroring' techniques works because of the mirror-neurons which are fired in our brains when we both perceive and take action. When we observe someone doing something, we may feel as if we are having the same experience.
|
|
communication-skills
law-of-attraction-quotes
mindset-quotes
mirroring
motivational-speaker-susan-young
neuro-linguistic-programming
quotes-by-susan-c-young
reciprocity
relationship-quotes
|
Susan C. Young |
|
2df6106
|
As if these diverse characteristics weren't enough, bring them all into a social context where we must work, live, love, and engage with people different from ourselves--is it any wonder that communications can be challenging?
|
|
customer-service-quotes
employee-engagement
first-impressions-quotes
hire-keynote-speaker
motivational-leadership-speaker
networking-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
bcfc819
|
Who are we the most comfortable with? People who are the most like us! The "Similarity-Attraction Hypothesis" (Newcomb, 1956) found that similar (real or perceived) personalities are a major determinant of our likability and friendship choices. It is simply human to gravitate toward people like us. This tribal inclination runs the gamut across demographics of age, ethnicity, culture, education, religion, and even personality style. Mirrorin..
|
|
communication-skills
law-of-attraction-quotes
mindset-quotes
mirroring
motivational-speaker-susan-young
neuro-linguistic-programming
quotes-by-susan-c-young
reciprocity
relationship-quotes
|
Susan C. Young |
|
afe0938
|
Let Sleeping Dogs Lie When I hear someone expressing an adamant opinion which is diametrically opposed to my own, I have a strong temptation to try to convince them otherwise. But what value is there in attempting to prove another person wrong? How would that solve anything?
|
|
best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
discretion
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
baf5c45
|
Use Discretion & Good Judgment. Don't share your most embarrassing moments with public exposure. Doing what is right is not always easy and can require uncommon courage. Be brave my friends, living right is its own reward.
|
|
best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
discretion
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
8ec785b
|
Make Others Feel Important. We all have an innate desire to feel important, be special, and feel appreciated. In your words and behavior help others feel important.
|
|
best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
discretion
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
e783df2
|
I attended a symposium to hear Shilagh Mirgain, Ph.D. speak on Mindful Leadership. Throughout her program, I made sure to make eye contact and smile to support, affirm, and engage with her presentation. When audience members do this for me, it adds an extra punch of dynamic energy that enriches my presentations and improves my performance.
|
|
body-language-quotes
communication-skills
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
smiling-quotes
susanspeaks-com
|
Susan C. Young |
|
6e466fa
|
When you see people smiling, does it give you a sense of connection with them? The law of reciprocity illustrates it is hard to not smile back when someone smiles at you.
|
|
body-language-quotes
communication-skills
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
smiling-quotes
susanspeaks-com
|
Susan C. Young |
|
2c7341e
|
Smiling Bloopers * Insincere smiling can backfire! (Different from a shy smile that just beckons a friendly "hello.") * Transitioning from a smile to a straight face, too quickly, may give others the impression that you are fake or do not like them. * Going overboard and smiling all the time, especially when it is inappropriate, will make you appear insincere. * If your mouth smiles, but your eyes don't, there is a disconnect that can make ..
|
|
communication-skills
customer-service-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
smiling-quotes
susanspeaks-com
|
Susan C. Young |
|
38fc4a9
|
The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation to engage, impress, and interact with guests. For simply being near a guest, employees are trained to: * Make eye contact and smile. * Greet and welcome each and every guest. * Seek out guest contact. * Provide immediate service recovery. * Always display appropriate body language. * Pres..
|
|
communication-skills
customer-service-quotes
emotional-intelligence-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
|
30d17c0
|
In the legend of Camelot, King Arthur gave consideration as to how his knights might be positioned spatially to impart a message of power and status. He decided they would have their meetings at a round table, which meant that they were all considered equal and there was no "head of the table." He built a league based on equality and mutual respect to unify and fortify the power of teamwork."
|
|
communication-skills
customer-service-quotes
emotional-intelligence-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
|
a8ead78
|
If you like the relationship results you have been getting and don't see any need for improvement, your status quo may actually be your sweet spot for comfort and contentment. That is a wonderful place to be. However, if you are like most of us, staying stuck in your status quo may prevent you from striving, thriving, and growing in your relationship possibilities.
|
|
communication-skills
emotional-intelligence-quotes
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
take-the-initiative
|
Susan C. Young |
|
d933c90
|
As you navigate the various zones with people, a variety of specific physical and psychological responses is elicited from them. Until you know someone, avoid invading his or her personal space. Getting closer gradually demonstrates that you like the other person. This gradual and comfortable approach begins the circle of rapport--he sees that you like him, he likes that you like him, and he reciprocates by liking you back.
|
|
communication-skills
customer-service-quotes
emotional-intelligence-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
|
d353b06
|
To cultivate bravery and courage, ground yourself in your character values: Building a solid foundation of integrity and character will fortify your confidence to face down fears and take bold action.
|
|
communication-skills
conquer-fear
emotional-intelligence-quotes
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
|
c165af8
|
What does a solid, comfortable, impressive handshake look and feel like? To deliver a great handshake . . . * Extend your right hand out vertically at a comfortable waist level toward the person you are meeting. * Connect hands with web to web contact made between the thumb and index finger. * Be intentional and appropriate by showing mutual respect and teamwork. * Gently squeeze firmly enough to be confident, yet lightly enough to be gra..
|
|
communication-skills
customer-service-quotes
emotional-intelligence-quotes
handshake-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |