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Being brave is not for the light-hearted. Bravery takes fortitude--the very act of bravery prevents anyone from knowing you were ever afraid in the first place.
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communication-skills
emotional-intelligence-quotes
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
take-initiative
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13 Ways to Make Other People Feel Important 1. Ask people questions about themselves, their interests, their families, their passions and their lives. 2. Catch people doing things right, pat them on the back, and acknowledge them for a job well done. 3. Celebrate their successes. 4. Be lavish in your compliments and sincere in your praise. 5. Be appreciative and say thank you. 6. Listen with genuine interest. 7. Respect their opinions. 8...
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Susan C. Young |
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Every time a new client hires me for a keynote, workshop, or coaching session, the first questions I ask them are, "What are the 3 top challenges your organization is dealing with? What are your goals? What problems would you like for me to help solve?" Using their own answers, I am able to design a program that is customized specifically around their needs. It takes the focus off of Susan and centers my complete attention toward making the..
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best-motivational-speakers
communication-skills
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quotes-by-susan-c-young
relationship-quotes
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trust
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Susan C. Young |
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Find Your Funny Bone . . . Life provides plenty of material for things for you to laugh at. Seek irony, coincidence, and the abundance of simple humor in life's little absurdities.
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best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
emotional-intelligence
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
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Susan C. Young |
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Check Your Ego at the Door. A big part of creating valuable, long-term connections requires setting your ego aside. For some, it's a struggle to not be the center of attention, of the conversation, or of the universe! People feel more valued, respected, and connected when they feel seen and heard. And that's hard to do if it's always all about you. Once you get into the practice of connecting and communicating with people in a way that draw..
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best-motivational-speakers
communication-skills
customer-service-quotes
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
showing-interest
speaker-susan-young
trust
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Susan C. Young |
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Whether you master the art of asking questions to become a skilled communicator, start conversations, or to connect in a more meaningful way, questions can help you build rapport and strengthen relationships.
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best-keynote-speakers
best-motivational-speakers
communication-skills
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first-impressions-quotes
quotes-by-susan-c-young
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trust
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Susan C. Young |
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Curiosity adds depth to what you know and to your life experience.
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best-keynote-speakers
best-motivational-speakers
communication-skills
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Susan C. Young |
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Well-crafted and open-ended questions typically begin with What, Why, When, Who, How, and Where, all of which can prompt the most delightful of conversations.
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best-motivational-speakers
communication-skills
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Susan C. Young |
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In sales, this tactic comes across as pushy, arrogant, and uncaring. It doesn't have to be this way. Admittedly, it may take great restraint to resist the temptation to dominate a conversation, but when you do, you are rewarded with an appreciation for your interest and attentiveness. Simply by changing your approach and becoming a discovery expert, you will receive relevant answers for how to better connect and serve others.
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best-keynote-speakers
best-motivational-speakers
communication-skills
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trust
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Susan C. Young |
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Push versus Pull Marketing. Who wants to be pushed around? I certainly don't. Statements push and questions pull. Don't you prefer the latter? Questions pique interest and can keep the dialogue flowing when your other alternatives aren't as attractive or magnetic.
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best-keynote-speakers
best-motivational-speakers
communication-skills
customer-service-quotes
first-impressions-quotes
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trust
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Susan C. Young |
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Become a thought leader by taking an idea, belief, or process and turning it inside-out and upside-down. Bust beyond the box and shatter a few ceilings to go where no one has gone before. Make your mark by becoming a pioneer in your pursuits.
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branding
communication-skills
expertise-quotes
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
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success-quotes
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Susan C. Young |
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12 Ways to Improve & Project Confident Posture 1. Go people watching. Note how you interpret the different postures you observe. This will expand your awareness of how posture impacts first impressions and will help you become more aware of yours. 2. Stand in front of a mirror to see what other people are seeing. Are your shoulders level? Are your hips level? Do you appear aligned? Are you projecting confidence or timidity? 3. Take posture ..
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communication-skills
customer-service-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
posture-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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To make a positive first impression, where is the best place to wear a nametag? Since we shake hands with our right hand, placing your nametag on the right side of your body will make it quickly visible for the best eye contact. Within a few inches of your collar bone and right shoulder will provide greater visibility even when you are sitting down.
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customer-service-quotes
employee-engagement
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motivational-leadership-speaker
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team-building
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Susan C. Young |
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Business Cards "Do you attend events where business cards are exchanged in a networking environment? My friend Brian Haugen is a networking ninja. His gregarious personality and love for people have enabled him to easily win friends and influence people. He has a lot of tips, but one of his best is regarding how to best handle business cards. When I asked him for his thoughts on being an effective networker, he shared that there is an art ..
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customer-service-quotes
employee-engagement
first-impressions-quotes
motivational-leadership-speaker
networking-quotes
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team-building
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Susan C. Young |
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Too often when people hand us their cards, we quickly slip them into our pockets or purses without giving notice to what it says. Subliminally, it tells the other person that we don't care or are not interested. Take a moment to demonstrate your interest; this will help your newfound relationship be off to a good start. Small actions can make a significant impact!
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team-building
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Susan C. Young |
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Have you ever met a new person and within seconds forgotten his or her name? It can be embarrassing, can't it? Many people will laugh, brush it off, and say, "I simply can't remember names!" But you should take remembering seriously."
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customer-service-quotes
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Susan C. Young |
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To remember people's names, use usual Imagery--Connect the name with a mental picture that will remind you of that person. If his name is Barry, think of berries. If her name is Cheri, imagine her drinking cherry punch.
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customer-service-quotes
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Susan C. Young |
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Watch, Listen, & Learn . . . Broaden your sense of humor by watching funny movies and shows, reading funny books, visiting live comedy shows, or enjoying YouTube clips.
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best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
emotional-intelligence
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Susan C. Young |
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Growing up with well-educated parents and an older sister with her Master's Degree in English Language and Literature, I was left with little wiggle room as a child to use poor grammar. When I would inadvertently slip, I would be corrected in a matter of moments--excuse me, seconds! While it may have been irritating for a 10-year-old, I am eternally grateful as an adult that the grammar police kept me in line.
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customer-service-quotes
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Susan C. Young |
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Why Does Mirroring Work? Scientific research suggests 'mirroring' techniques works because of the mirror-neurons which are fired in our brains when we both perceive and take action. When we observe someone doing something, we may feel as if we are having the same experience.
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communication-skills
law-of-attraction-quotes
mindset-quotes
mirroring
motivational-speaker-susan-young
neuro-linguistic-programming
quotes-by-susan-c-young
reciprocity
relationship-quotes
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Susan C. Young |
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As if these diverse characteristics weren't enough, bring them all into a social context where we must work, live, love, and engage with people different from ourselves--is it any wonder that communications can be challenging?
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customer-service-quotes
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first-impressions-quotes
hire-keynote-speaker
motivational-leadership-speaker
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Susan C. Young |
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Who are we the most comfortable with? People who are the most like us! The "Similarity-Attraction Hypothesis" (Newcomb, 1956) found that similar (real or perceived) personalities are a major determinant of our likability and friendship choices. It is simply human to gravitate toward people like us. This tribal inclination runs the gamut across demographics of age, ethnicity, culture, education, religion, and even personality style. Mirrorin..
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communication-skills
law-of-attraction-quotes
mindset-quotes
mirroring
motivational-speaker-susan-young
neuro-linguistic-programming
quotes-by-susan-c-young
reciprocity
relationship-quotes
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Susan C. Young |
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Let Sleeping Dogs Lie When I hear someone expressing an adamant opinion which is diametrically opposed to my own, I have a strong temptation to try to convince them otherwise. But what value is there in attempting to prove another person wrong? How would that solve anything?
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best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
discretion
first-impressions-quotes
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Susan C. Young |
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Use Discretion & Good Judgment. Don't share your most embarrassing moments with public exposure. Doing what is right is not always easy and can require uncommon courage. Be brave my friends, living right is its own reward.
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best-motivational-speakers
build-rapport
communication-skills
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discretion
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Susan C. Young |
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Make Others Feel Important. We all have an innate desire to feel important, be special, and feel appreciated. In your words and behavior help others feel important.
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best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
discretion
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
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Susan C. Young |
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I attended a symposium to hear Shilagh Mirgain, Ph.D. speak on Mindful Leadership. Throughout her program, I made sure to make eye contact and smile to support, affirm, and engage with her presentation. When audience members do this for me, it adds an extra punch of dynamic energy that enriches my presentations and improves my performance.
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body-language-quotes
communication-skills
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
smiling-quotes
susanspeaks-com
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Susan C. Young |
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When you see people smiling, does it give you a sense of connection with them? The law of reciprocity illustrates it is hard to not smile back when someone smiles at you.
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body-language-quotes
communication-skills
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
smiling-quotes
susanspeaks-com
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Susan C. Young |
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Smiling Bloopers * Insincere smiling can backfire! (Different from a shy smile that just beckons a friendly "hello.") * Transitioning from a smile to a straight face, too quickly, may give others the impression that you are fake or do not like them. * Going overboard and smiling all the time, especially when it is inappropriate, will make you appear insincere. * If your mouth smiles, but your eyes don't, there is a disconnect that can make ..
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communication-skills
customer-service-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
smiling-quotes
susanspeaks-com
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Susan C. Young |
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The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation to engage, impress, and interact with guests. For simply being near a guest, employees are trained to: * Make eye contact and smile. * Greet and welcome each and every guest. * Seek out guest contact. * Provide immediate service recovery. * Always display appropriate body language. * Pres..
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communication-skills
customer-service-quotes
emotional-intelligence-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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In the legend of Camelot, King Arthur gave consideration as to how his knights might be positioned spatially to impart a message of power and status. He decided they would have their meetings at a round table, which meant that they were all considered equal and there was no "head of the table." He built a league based on equality and mutual respect to unify and fortify the power of teamwork."
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communication-skills
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emotional-intelligence-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
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susanspeaks-com
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Susan C. Young |
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If you like the relationship results you have been getting and don't see any need for improvement, your status quo may actually be your sweet spot for comfort and contentment. That is a wonderful place to be. However, if you are like most of us, staying stuck in your status quo may prevent you from striving, thriving, and growing in your relationship possibilities.
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communication-skills
emotional-intelligence-quotes
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
take-the-initiative
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As you navigate the various zones with people, a variety of specific physical and psychological responses is elicited from them. Until you know someone, avoid invading his or her personal space. Getting closer gradually demonstrates that you like the other person. This gradual and comfortable approach begins the circle of rapport--he sees that you like him, he likes that you like him, and he reciprocates by liking you back.
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communication-skills
customer-service-quotes
emotional-intelligence-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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To cultivate bravery and courage, ground yourself in your character values: Building a solid foundation of integrity and character will fortify your confidence to face down fears and take bold action.
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communication-skills
conquer-fear
emotional-intelligence-quotes
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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What does a solid, comfortable, impressive handshake look and feel like? To deliver a great handshake . . . * Extend your right hand out vertically at a comfortable waist level toward the person you are meeting. * Connect hands with web to web contact made between the thumb and index finger. * Be intentional and appropriate by showing mutual respect and teamwork. * Gently squeeze firmly enough to be confident, yet lightly enough to be gra..
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communication-skills
customer-service-quotes
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handshake-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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Considerations & Exceptions for Impressive Handshakes * Be mindful of a person's age; be tender with arthritic hands. In that case, a loose and gentler handshake is a gesture of sensitivity and compassion. * Show interest; even if your right hand is full, offer your left hand. * Demonstrate respect when you are caught in an introduction while seated; try to stand. * Be instinctive about when to allow the length of your handshake to linge..
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communication-skills
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handshake-quotes
motivational-speaker-susan-young
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relationship-quotes
susanspeaks-com
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Susan C. Young |
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All hugs are not created equal. Some people are naturally gifted in showering others with warmth and affection. They can hug with such a sincere intention it transcends a handshake. Their hugs feel genuine, non-threatening, and are emotionally consistent with the relationship they share with the "hugee."
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communication-skills
customer-service-quotes
emotional-intelligence-quotes
handshake-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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Hugging is quite an intimate contact. Considering the studies done on proxemics we looked at earlier; when you get within two feet of another person you are inside their intimate space. There are some people who truly do not want you in their 'bubble' unless you are close friends or they've given you permission. Assuming familiarity incorrectly can destroy rapport, make a bad impression, and risk everything you have done well up to then.
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communication-skills
customer-service-quotes
emotional-intelligence-quotes
handshake-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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Impeccable manners and courteous behavior are the hallmarks for healthy relations and human interaction.
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emotional-intelligence-quotes
etiquette-quotes
good-manners-quotes
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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Approachability. Being warm and inviting demonstrates comfort, care, and emotional safety all of which encourages engagement. Your openness says, "I'm happy to meet you and am glad you're here."
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body-language-quotes
communication-skills
customer-service-quotes
emotional-intelligence-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
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susanspeaks-com
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Susan C. Young |
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Take the initiative with deliberate steps to be a polite person: 1. Cover your mouth when you cough or sneeze. 2. Reciprocate a thoughtful word or a good deed in kind. 3. Say "excuse me" when you bump into someone, unintentionally violate someone's space, or need to get someone's attention. 4. Apologize when you've made a mistake or are in the wrong. 5. Live by the "Golden Rule" and treat others the way you would like to be treated. 6. When..
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emotional-intelligence-quotes
etiquette-quotes
good-manners-quotes
motivational-speaker-susan-young
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quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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ASK YOURSELF: Are you presenting yourself in the best of all lights, online and off, and demonstrating the dignity of good manners? Make sure of it! If not, it may come back to haunt you.
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emotional-intelligence-quotes
etiquette-quotes
good-manners-quotes
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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Finding the good in others is mutually rewarding for both you and the fortunate recipient of your kind words. Don't you love being around people who make you feel great about yourself? Don't you want to do business with people who make you feel valued and important? Wouldn't you rather work with people who appreciate and respect you? Of course you would! Now go out and do that for others! When you become a generous good-finder you will inf..
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find-the-best-in-others
how-to-be-complimentary
motivational-speaker-susan-young
positive-first-impression-quotes
positivity-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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Polishing the gold in others will not only make them feel better about themselves, but it will also elevate you in their eyes as well as your own. Gifting others with your words of affirmation is an easy yet generous way to spread goodwill and create a positive experience for everyone.
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find-the-best-in-others
how-to-be-complimentary
motivational-speaker-susan-young
polish-the-gold
positive-first-impression-quotes
positivity-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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To Polish the Gold & Help Others Shine . . . take the time to mine the gold. Actively seek the goodness in others then express your gratitude for it. Excavate the dirt, seek the treasure, and polish their gold to shine boldly and brightly. People will rise to your positive expectations and belief in them.
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find-the-best-in-others
how-to-be-complimentary
motivational-speaker-susan-young
polish-the-gold
positive-first-impression-quotes
positivity-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |