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c36c57b
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It is unimpressive to speaking rudely to others. Often, all we need to do to ensure that we do not launch into a rude remark is to pause . . . breathe . . . and smile to ourselves before speaking. And when people are rude to you, just remember that they are revealing who they are, not who you are. Don't take it personally. Sometimes being silent is your best response.
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emotional-intelligence-quotes
etiquette-quotes
good-manners-quotes
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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e59b4dd
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The way you deliver the words you say becomes your "vocal image. This "vocal image" can make or break your first impressions, impact your communication, and determine how people respond to you."
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communication-skills
customer-service-quotes
employee-engagement
motivational-leadership-speaker
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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3667cf1
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What can you do to ensure that your voice value translates into impression value?
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communication-skills
customer-service-quotes
employee-engagement
motivational-leadership-speaker
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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e496872
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I am a very lucky lady that my life partner, Daniel, is a true-blue Southern gentleman. Watching him in action not only earns my love and respect, but it also strengthens his countenance and bolsters his reputation as a man. As a health care provider, he treats numerous patients who are elderly or in pain. Daniel has made it a customary ritual while people are in his care to help them with their coats, provide a stabilizing arm, carry the ..
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emotional-intelligence-quotes
etiquette-quotes
good-manners-quotes
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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d7fb554
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As a lifetime optimist, my first tendency has always been to look for the best in others, the best in situations, and focus on what is working rather than what is not. Noticing the good has helped me immensely in life and business and it can do the same for you.
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find-the-best-in-others
how-to-be-complimentary
motivational-speaker-susan-young
positive-first-impression-quotes
positivity-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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16f3fa6
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The synchronicity found in nature extends to the rhythm and patterns in our relationships; it explains how random events can come together to achieve harmony, flow, and order. Similarly, social synchronicity plays a large role in the art of constructive communication by helping us understand how social patterns can positively impact our relationships.
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employee-engagement
first-impressions-quotes
hire-keynote-speaker
introvert-or-extrovert
motivational-leadership-speaker
personality-styles
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
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Susan C. Young |
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521327c
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Knowing when to say something is as important as knowing what or what not to say. You may have the perfect message, but it can be negated by imperfect timing.
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employee-engagement
first-impressions-quotes
hire-keynote-speaker
introvert-or-extrovert
motivational-leadership-speaker
personality-styles
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
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Susan C. Young |
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83e022e
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Being "out of sync" can be exasperating. Seek to synchronize to increase your chances for success and positive outcomes. Just because your timing is good for you does not mean it is a good time for another person."
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employee-engagement
first-impressions-quotes
hire-keynote-speaker
introvert-or-extrovert
motivational-leadership-speaker
personality-styles
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
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Susan C. Young |
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1765660
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Communication is the soul of all relationships. More than any other skill, it is the heartbeat of success in sales, marketing, marriage, business, friendship, communities, and beyond.
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customer-service-quotes
employee-engagement
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
selling-success
susanspeaks-com
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Susan C. Young |
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b8c83b2
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Years ago, one of my girlfriends and I were going on a road trip and our destination was four hours away. We started an amazing conversation as our trip began. We arrived four hours later, but it felt like we had been driving for only half an hour. Have you ever been so immersed in the free flow of conversation that it transcended time, space, and effort? That is the beauty of being in flow.
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employee-engagement
first-impressions-quotes
hire-keynote-speaker
introvert-or-extrovert
motivational-leadership-speaker
public-speaking
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
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Susan C. Young |
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4a95808
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Although it may serve you well, any strength or skill which is overused can become a limitation when it forces you to constantly be moving and looking for the next best thing. Distractions, interruptions, and incessantly chasing after the next golden ring can become the norm.
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customer-service-quotes
employee-engagement
mindfulness
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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32a8935
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Think of the communication that takes place in your own life on a continuous basis--at home, at work, with friends, and beyond. When you actively listen to people, you enhance communication.
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communication-skills
customer-service-quotes
healthy-conversation
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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19f5549
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Listening actively confirms for people that you are positively receiving and thoroughly understanding the message they are conveying.
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communication-skills
customer-service-quotes
healthy-conversation
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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76266f8
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Your tone demonstrates. . . * Energy * Volume * Sincerity * Confidence * Happiness * Sadness * Preoccupation * Anger * Efficiency * Empathy
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communication-skills
customer-service-quotes
employee-engagement
motivational-leadership-speaker
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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46bf479
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Dressing appropriately in one venue may be highly inappropriate in another. Yet every day we see a lack of modesty and taste, regardless of how uncomfortable it makes others feel.
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branding
communication-skills
dress-for-success
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
success
susan-young
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Susan C. Young |
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2e50c07
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Active listening is the ultimate "Golden Rule" for sensational customer service. Just as the important people in your life will feel more valued and appreciated when you actively listen, so will your customers."
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communication-skills
customer-service-quotes
healthy-conversation
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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e3e0f7c
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Active listening is one of the best services a company can provide.
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communication-skills
customer-service-quotes
healthy-conversation
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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913b15b
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ASK YOURSELF: How can you utilize active listening to provide sensational customer service? How will this help resolve complaints from unhappy customers? * Give them your full attention and listen without interruption or defensiveness. * Thank them for bringing the issue to your attention. * Take their concerns seriously and share their sense of urgency to resolve the problem quickly. * Ask questions and focus on what they are really saying..
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communication-skills
customer-service-quotes
healthy-conversation
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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26b9f05
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This method enabled me to expand my territory and create a strong network of loyal customers for referrals and repeat business. Make active listening a deliberate part of your business plan and success strategy. You will not only grow your business, but also make wonderful friends along the way.
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communication-skills
customer-service-quotes
healthy-conversation
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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4930101
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A positive attitude will help fortify your courage to build unshakable confidence and self-esteem.
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build-confidence
communication-skills
mindset-quotes
motivational-speaker
preparation-quotes
quotes-by-susan-c-young
relationship-quotes
susan-young
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Susan C. Young |
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cd3f7a9
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Smile generously at others and you may find that their smiles are returned right back to you.
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build-confidence
communication-skills
mindset-quotes
motivational-speaker
preparation-quotes
quotes-by-susan-c-young
relationship-quotes
susan-young
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Susan C. Young |
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5580147
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Are your habits and hygiene hindering your success or making a great first impression on your behalf?
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branding
communication-skills
healthy-habits
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
success
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Susan C. Young |
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328e21d
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Without a second look, your habits and hygiene reflect a lot about you--your thoughts, values, beliefs, priorities, self-esteem, self-respect, confidence, and every other category covered in this book that influence how people perceive you.
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branding
communication-skills
healthy-habits
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
success
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Susan C. Young |
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5431184
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Wake up early, do your best, practice self-care, and finish strong.
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build-confidence
communication-skills
mindset-quotes
motivational-speaker
preparation-quotes
quotes-by-susan-c-young
relationship-quotes
susan-young
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Susan C. Young |
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2207214
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I know that trying to begin a new habit may be uncomfortable, inconvenient, or challenging. However, when the goal is to feel terrific, isn't it worth your consideration?
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branding
communication-skills
healthy-habits
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
success
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Susan C. Young |
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578e875
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Poor habits can invalidate your credibility and undermine your success in all areas.
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branding
communication-skills
healthy-habits
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
success
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Susan C. Young |
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e6a8a47
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Years ago, I read Andrew Carnegie's metaphor "developing people is like mining gold." He shared that sometimes you must move tons of dirt to find an ounce of gold. Every one of us has dirt because we are all imperfect and fallible. However, within each of us lies a vein of gold. When you find this treasure, regardless of how small, and begin to polish it, a person will shine so brightly the dirt falls away."
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find-the-best-in-others
how-to-be-complimentary
motivational-speaker-susan-young
positive-first-impression-quotes
positivity-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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d20db37
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To Polish the Gold & Help Others Shine . . . Flip your positivity switch: What is your first instinct? If you are quick to find fault, look for the negative, or complain about another person, knock it off! It makes you less fun to be around. When you feel those negative thoughts and judgments coming in, catch yourself and STOP!
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find-the-best-in-others
how-to-be-complimentary
motivational-speaker-susan-young
polish-the-gold
positive-first-impression-quotes
positivity-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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a03748c
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Move beyond yourself to serve a greater purpose and vision. Learn to mix, mingle, and glow, thus helping others feel more comfortable, at ease, important, and connected.
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communication-skills
customer-service-quotes
emotional-intelligence-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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d77542c
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Wearing Nametags- On Yourself The purpose of wearing nametags in the first place is for people to see your name. Otherwise, why bother? We have all seen nametag placements that range from proper to downright raunchy. People can get pretty creative about where they place them and it is not always appropriate. For this book, we will focus on the best practices.
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customer-service-quotes
employee-engagement
first-impressions-quotes
motivational-leadership-speaker
networking-quotes
quotes-by-susan-c-young
relationship-quotes
team-building
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Susan C. Young |
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ace31e9
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To remember people's names, create a New Contact--Saving someone's name shortly after meeting will help you retain it longer. Whether it is on a piece of paper, your cell phone contacts, "friending" him on Facebook, or inviting him to join your LinkedIn network, adding the name to your contacts will make it easy to remember him for a long time into the future."
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customer-service-quotes
employee-engagement
first-impressions-quotes
hire-keynote-speaker
motivational-leadership-speaker
networking-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
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Susan C. Young |
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a280068
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To remember people's names, wash, rinse, repeat--Repeat a person's name upon introduction, throughout the conversation, and as you bid farewell. Try it both in your mind as well as out loud. Avoid nicknames unless otherwise invited.
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customer-service-quotes
employee-engagement
first-impressions-quotes
hire-keynote-speaker
motivational-leadership-speaker
networking-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
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Susan C. Young |
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f413162
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The Words You Think "Your thoughts lay the foundation for your life's experience. Are you utilizing your thoughts for your highest good or are they harmful to you and others? Are your thoughts building you up or tearing you down? Notice the quality of your words and ask yourself these questions."
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customer-service-quotes
employee-engagement
first-impressions-quotes
hire-keynote-speaker
motivational-leadership-speaker
networking-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
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Susan C. Young |
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6061d23
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Without saying a word, your thoughts are being projected and are written all over you.
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customer-service-quotes
employee-engagement
first-impressions-quotes
hire-keynote-speaker
motivational-leadership-speaker
networking-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
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Susan C. Young |
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c4aac6c
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Your thoughts become your attitudes, which become your actions, which become your behavior, which become your habits, which become your lifestyle, and inevitably determine your outcomes. Utilize this circular truth by using positive thoughts to create positive outcomes. It is a choice you get to make every day. Choose wisely.
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customer-service-quotes
employee-engagement
first-impressions-quotes
hire-keynote-speaker
motivational-leadership-speaker
networking-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
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Susan C. Young |
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b277c0e
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The directive we have so often heard, "Change your thoughts, change your life," is indeed based on the power of words. The key to your happiness, well-being, and interactions with others begins, continues, and concludes with the nature and quality of the words you hold in your mind as thoughts. Make them work for your highest good."
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customer-service-quotes
employee-engagement
first-impressions-quotes
hire-keynote-speaker
motivational-leadership-speaker
networking-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
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Susan C. Young |
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295d4dd
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Your words have the power to shape your thoughts, your opinions, your attitudes, your self-esteem, your goals, your self-image, how others perceive you, your reputation, your behavior, and more. Your words are incredibly powerful, whether they are being used for good or for bad.
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customer-service-quotes
employee-engagement
first-impressions-quotes
hire-keynote-speaker
motivational-leadership-speaker
networking-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
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Susan C. Young |
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a2ad471
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If you want to attract greater success, prosperity, health, and to enjoy more fulfilling relationships, craft your speech to affirm and manifest them.
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customer-service-quotes
employee-engagement
first-impressions-quotes
hire-keynote-speaker
motivational-leadership-speaker
networking-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
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Susan C. Young |
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515c01c
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Choose the Happy Side of Life. Seek ways to bring humor, laughter, and joy to work. It will not only make work more fun, but it can positively impact your bottom line.
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best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
first-impressions-quotes
fun-and-humor
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
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Susan C. Young |
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774ba61
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Usually this kind of self-serving "honesty" will sabotage your success. If you can't say something nice, don't say anything at all. Realize that sometimes your own words can, and probably will, come back to be used against you."
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best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
discretion
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
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Susan C. Young |
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83d6198
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Be and Do what it takes to Have superb results. Nurture a mindset that works for you, rather than against you. Your inner thoughts determine your outer world.
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branding
communication-skills
healthy-habits
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
success
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Susan C. Young |
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3392cd4
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Have you met people who are so set on exerting their position that they are oblivious to the feelings of others? That their being right is more important than being kind? We all must consider which stance is the most beneficial. Might I suggest . . . kindness?
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best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
discretion
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
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Susan C. Young |
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7ff9ee8
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Why do some people feel the need to throw a person's errors or weaknesses in their face or criticize their shortcomings? What benefit can they possibly receive from proving someone wrong to prove they are right? This level of insensitivity and self-centeredness leaves collateral damage in its wake and destroys positive impressions.
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best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
discretion
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
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Susan C. Young |
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7b368d3
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The Truth Can Hurt . . . "Honesty is one of your most valuable virtues, however, when used without discretion, it can reap unfavorable repercussions."
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best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
discretion
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
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Susan C. Young |