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Those three things - autonomy, complexity and a connection between effort and reward - are, most people agree, the three qualities that work has to have if it is to be satisfying. It is not how much money we make that ultimately makes us happy between nine and five. It's whether our work fulfills us.
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Malcolm Gladwell |
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We learn by example and by direct experience because there are real limits to the adequacy of verbal instruction.
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Malcolm Gladwell |
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Arousal leaves us mind-blind.
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Malcolm Gladwell |
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It wasn't an excuse. It was a fact. He'd had to make his way alone, and no one--not rock stars, not professional athletes, not software billionaires, and not even geniuses -- ever makes it alone.
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Malcolm Gladwell |
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There is a simple way to package information that, under the right circumstances, can make it irresistible. All you have to do is find it.
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Malcolm Gladwell |
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A book, I was taught long ago in English class, is a living and breathing document that grows richer with each new reading.
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Malcolm Gladwell |
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legitimacy is based on three things. First of all, the people who are asked to obey authority have to feel like they have a voice--that if they speak up, they will be heard. Second, the law has to be predictable. There has to be a reasonable expectation that the rules tomorrow are going to be roughly the same as the rules today. And third, the authority has to be fair. It can't treat one group differently from another.
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legitimacy
rules
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Malcolm Gladwell |
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being able to act intelligently and instinctively in the moment is possible only after a long and rigorous of education and experience
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Malcolm Gladwell |
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For almost a generation, psychologists around the world have been engaged in a spirited debate over a question that most of us would consider to have been settled years ago. The question is this: is there such a thing as innate talent? The obvious answer is yes. Not every hockey player born in January ends up playing at the professional level. Only some do - the innately talented ones. Achievement is talent plus preparation. The problem wit..
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Malcolm Gladwell |
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It was not the privileged and the fortunate who took in the Jews in France. It was the marginal and damaged, which should remind us that there are real limits to what evil and misfortune can accomplish. If you take away the gift of reading, you create the gift of listening. If you bomb a city, you leave behind death and destruction. But you create a community of remote misses. If you take away a mother or a father, you cause suffering and d..
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overcoming-adversity
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Malcolm Gladwell |
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the 10,000hr rule is a definite key in success
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Malcolm Gladwell |
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Working really hard is what successful people do...
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Malcolm Gladwell |
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Often a sign of expertise is noticing what doesn't happen.
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expertise
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Malcolm Gladwell |
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It is those who are successful, in other words, who are most likely to be given the kinds of special opportunities that lead to further success.
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Malcolm Gladwell |
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We cling to the idea that success is a simple function of individual merit and that the world in which we all grow up and the rules we choose to write as a society don't matter at all.
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Malcolm Gladwell |
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You can't concentrate on doing anything if you are thinking, "What's gonna happen if it doesn't go right?"
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Malcolm Gladwell |
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The answer is that we are not helpless in the face of our first impressions. They may bubble up from the unconscious - from behind a locked door inside of our brain - but just because something is outside of awareness doesn't mean it's outside of control.
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Malcolm Gladwell |
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Any fool can spend money. But to earn it and save it and defer gratification--then you learn to value it differently.
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Malcolm Gladwell |
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The particular skill that allows you to talk your way out of a murder rap, or convince your professor to move you from the morning to the afternoon section, is what the psychologist Robert Sternberg calls "practical intelligence." To Sternberg, practical intelligence includes things like "knowing what to say to whom, knowing when to say it, and knowing how to say it for for maximum effect."
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Malcolm Gladwell |
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We are all of us not merely liable to fear, we are also prone to be afraid of being afraid, and the conquering of fear produces exhilaration....The contrast between the previous apprehension and the present relief and feeling of security promotes a self-confidence that is the very father and mother of courage.
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Malcolm Gladwell |
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mediocre people find their way into positions of authority...because when it comes to even the most important positions, our selection decisions are a good deal less rational than we think.
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Malcolm Gladwell |
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A critic looking at these tightly focused, targeted interventions might dismiss them as Band-Aid solutions. But that phrase should not be considered a term of disparagement. The Band-Aid is an inexpensive, convenient, and remarkably versatile solution to an astonishing array of problems. In their history, Band-Aids have probably allowed millions of people to keep working or playing tennis or cooking or walking when they would otherwise have..
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efficiency
solution
problem-solving
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Malcolm Gladwell |
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People are in one of two states in a relationship," Gottman went on. "The first is what I call positive sentiment override, where positive emotion overrides irritability. It's like a buffer. Their spouse will do something bad, and they'll say, 'Oh, he's just in a crummy mood.' Or they can be in negative sentiment override, so that even a relatively neutral thing that a partner says gets perceived as negative."
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Malcolm Gladwell |
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Acquaintances, in sort, represent a source of social power, and the more acquaintances you have the more powerful you are.
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social
tipping
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Malcolm Gladwell |
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Look at the world around you. It may seem like an immovable, implacable place. It is not. With the slightest push--in just the right place--it can be tipped.
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world
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Malcolm Gladwell |
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What is learned out of necessity is inevitably more powerful than the learning that comes easily.
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Malcolm Gladwell |
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Outliers are those who have been given opportunities--and who have had the strength and presence of mind to seize them.
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Malcolm Gladwell |
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Nothing frustrates me more than someone who reads something of mine or anyone else's and says, angrily, 'I don't buy it.' Why are they angry? Good writing does not succeed or fail on the strength of its ability to persuade. It succeeds or fails on the strength of its ability to engage you, to make you think, to give you a glimpse into someone else's head--even if in the end you conclude that someone else's head is not a place you'd really l..
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Malcolm Gladwell |
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The people who stand before kings may look like they did it all by themselves. But in fact they are invariably the beneficiaries of hidden advantages and extraordinary opportunities and cultural legacies that allow them to learn and work hard and make sense of the world in ways others cannot. It makes a difference where and when we grew up. The culture we belong to and the legacies passed down by our forebears shape the patterns of our achi..
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Malcolm Gladwell |
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No one-not rock stars, not professional athletes, not software billionaires, and not even geniuses-ever makes it alone
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Malcolm Gladwell |
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We spend a lot of time thinking about the ways that prestige and resources and belonging to elite institutions make us better off. We don't spend enough time thinking about the ways in which those kinds of material advantages limit our options.
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Malcolm Gladwell |
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Did they know why they knew? Not at all. But the Knew!
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Malcolm Gladwell |
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understanding the true nature of instinctive decision making requires us to be forgiving of those people trapped in circumstances where good judgment is imperiled.
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Malcolm Gladwell |
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There is a set of advantages that have to do with material resources, and there is a set that have to do with the absence of material resources- and the reason underdogs win as often as they do is that the latter is sometimes every bit the equal of the former.
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Malcolm Gladwell |
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The real me isn't the person I describe, no the real me is the me revealed by my actions.
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Malcolm Gladwell |
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When people in authority want the rest of us to behave, it matters--first and foremost--how they behave.
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Malcolm Gladwell |
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Our world requires that decisions be sourced and footnoted, and if we say how we feel, we must also be prepared to elaborate on why we feel that way. I think that approach is a mistake, and if we are to learn to improve the quality of the decisions we make, we need to accept the mysterious nature of our snap judgements. We need to respect the fact that it is possible to know without knowing why we know and accept that -- sometimes -- we're ..
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Malcolm Gladwell |
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Achievement is talent plus preparation. The problem with this view is that the closer psychologists look at the careers of the gifted, the smaller the role innate talent seems to play and the bigger the role preparation seems to play.
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Malcolm Gladwell |
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extreme visual clarity, tunnel vision, diminished sound, and the sense that time is slowing down. this is how the human body reacts to extreme stress.
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Malcolm Gladwell |
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The excessive use of force creates legitimacy problems, and force without legitimacy leads to defiance, not submission.
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Malcolm Gladwell |
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The entire principle of a blind taste test was ridiculous. They shouldn't have cared so much that they were losing blind taste tests with old Coke, and we shouldn't at all be surprised that Pepsi's dominance in blind taste tests never translated to much in the real world. Why not? Because in the real world, no one ever drinks Coca-Cola blind.
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reality
taste-test
thin-slicing
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Malcolm Gladwell |
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IQ is a measure, to some degree, of innate ability. But social savvy is . It's a set of skills that have to be learned. It has to come from somewhere, and the place where we seem to get these kinds of attitudes and skills is from our families.
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Malcolm Gladwell |
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The conventional explanation for Jewish success, of course, is that Jews come from a literate, intellectual culture. They are famously "the people of the book." There is surely something to that. But it wasn't just the children of rabbis who went to law school. It was the children of garment workers. And their critical advantage in climbing the professional ladder wasn't the intellectual rigor you get from studying the Talmud. It was the pr..
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Malcolm Gladwell |
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our unconscious reactions come out of a locked room, and we can't look inside that room. but with experience we become expert at using our behavior and our training to interpret - and decode - what lies behind our snap judgment and first impressions.
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Malcolm Gladwell |