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207e071 Initiative is The Start of All Good Things. Your ship will never come in if you don't send any out. Have you ever found yourself dreaming, hoping, and waiting passively for things to change or for your life to get better? customer-service-quotes initiative motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com Susan C. Young
20a8329 What is appropriate in one setting may be entirely inappropriate in another. How you behave at a football game is different than how you behave at your sister's wedding. How you interact with your closest friends will be different than how you engage with your boss. emotional-intelligence-quotes etiquette-quotes good-manners-quotes motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
20a8e0c There are times when making a great first impression is essential and you need to do everything in your power to be diligent, deliberate, and dedicated to making the connection count. communication-skills first-impressions relationship-quotes social-networking Susan C. Young
20a9393 "We've all known that one salesperson whose primary motivation in a transaction is to earn a commission--regardless of their customer's needs. From their body language to their self-driven talking points to the "close three times and then some" techniques-they come across as egocentric and uncaring." best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes showing-interest speaker-susan-young trust Susan C. Young
2105ccb 12 Ways to Improve & Project Confident Posture 1. Go people watching. Note how you interpret the different postures you observe. This will expand your awareness of how posture impacts first impressions and will help you become more aware of yours. 2. Stand in front of a mirror to see what other people are seeing. Are your shoulders level? Are your hips level? Do you appear aligned? Are you projecting confidence or timidity? 3. Take posture pictures to provide you with points of reference and a baseline over time. Look at past photos of yourself. 4. Stand with your back against a wall and align your spine. 5. Evenly balance on both feet, spaced hip-width apart. 6. Take yoga or Pilates classes to strengthen your core muscles, improve flexibility, and balance, all which support your posture. 7. Consciously pull your shoulders back, stand erect with chin held high. 8. Practice tucking in your stomach, pulling your shoulders back, raising your chin, and looking straight ahead. 9. Sit up straight without being rigid. 10. Enter a room like you belong there or own it. 11. Stand with an open stance to be welcoming and approachable. 12. Angle your body towards the person to whom you are speaking. Angling your body away may signify that you are indifferent, fearful, putting up a barrier, or trying to get away from them. communication-skills customer-service-quotes expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young posture-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
2153306 Exercise and get moving to pump up your endorphins and elevate your mood. Take an adult recess. build-confidence communication-skills mindset-quotes motivational-speaker preparation-quotes quotes-by-susan-c-young relationship-quotes susan-young Susan C. Young
216b749 Review and reread your work before you hit send, post, or publish. Thankfully, many of the social media channels allow you to edit what you have created after they have been posted. However, there will be times when what you send out will be un-retractable. In some cases, they are there forever. So choose your words wisely! customer-service-quotes employee-engagement first-impressions-quotes hire-keynote-speaker motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
2180ab2 "Teddy Roosevelt has been credited with saying, "People don't care how much you know until they know how much you care." Think about that from a sales perspective." best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes showing-interest speaker-susan-young trust Susan C. Young
2207214 I know that trying to begin a new habit may be uncomfortable, inconvenient, or challenging. However, when the goal is to feel terrific, isn't it worth your consideration? branding communication-skills healthy-habits motivational-speaker quotes-by-susan-c-young relationship-quotes speaker-susan-young success Susan C. Young
2249def "For more than forty years, Judith Martin has inspired the world with advice on etiquette excellence, proper behavior, and codes of conduct through her critically acclaimed newspaper column, "Miss Manners." In an interview for her book, Miss Manners Minds Your Business, Mrs. Martin reminds us that "When you go to work, you want a degree of professionalism which does not involve hearing about all of the sordid details of a person's love life. We are not necessarily all friends, but have a job that needs to be done. A work friend is not always a social friend. One requires distance while the other embraces intimacy." emotional-intelligence-quotes etiquette-quotes good-manners-quotes motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
228cc92 Expressing and demonstrating genuine interest for people can connect you on levels you may never have imagined. customer-service-quotes emotional-intelligence employee-engagement first-impressions-quotes hire-keynote-speaker quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
22df7e3 Are you being approachable when you are around new people? Ever not know what to say? Simply smile when you make eye contact. This is a subliminal invitation to help others feel safe--allowing a conversation to follow naturally. body-language-quotes communication-skills kindred-spirits law-of-attraction mindset-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates Susan C. Young
231c42a It's a fact. We are magnets who attract whatever we are being. When we emit positive energy, thoughts, feelings, and vibrations, we attract more positives to us. When we emit negative energy, thoughts, feelings, and vibrations, we attract more negatives. attractor-factor body-language-quotes communication-skills kindred-spirits mindset-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates Susan C. Young
232d2e2 Imagine how many new friends you would make, how much new business you could create, and how much fun you could have by simply taking the initiative to be the inviter. customer-service-quotes initiative motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com Susan C. Young
238a754 Is YOUR brand consistent and congruent with your desired outcomes? branding communication-skills motivational-speaker quotes-by-susan-c-young relationship-quotes success susan-young Susan C. Young
24c4230 We all want to be happy and feel valued. We want love, connection, respect, confidence, health, vitality, passion, kindness, and success. When you generously provide these emotions for others, you activate the law of attraction to magnetize the same experiences for you. communication-skills confidence first-impressions generosity-quotes integrity motivational-speaker passionate-living relationship-quotes susan-young Susan C. Young
24f77c6 As soon as someone believes you cannot be trusted, you are stopped dead in your tracks. Whether this perceived loss of trustworthiness is true or false, the perception alone can be damaging. best-motivational-speakers build-rapport communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
25a0ec5 Find Your Funny Bone . . . Life provides plenty of material for things for you to laugh at. Seek irony, coincidence, and the abundance of simple humor in life's little absurdities. best-motivational-speakers build-rapport communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
262cdf4 Indiscretion and poor judgment not only can destroy a positive first impression, they also can have lasting negative consequences for which there is no return. Even years into the future, moments of indiscretion in the past can come back to bite you when you least expect it. best-motivational-speakers build-rapport communication-skills customer-service-quotes discretion first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
2643a8b It is wise to use titles for people in positions of power, higher education, seniority, or maturity, unless otherwise instructed. This may sound old-fashioned, but practicing respectful traditions will earn you points and inevitably make you seem more cultured and sophisticated. This is especially true with older generations. communication-skills customer-service-quotes employee-engagement first-impressions-quotes motivational-leadership-speaker motivational-speaker-susan-young professional-development quotes-by-susan-c-young relationship-quotes Susan C. Young
2667476 "Extend Invitations "How many times have you sat at home alone feeling jealous or sad that you were not invited to a party or out to dinner? You may have seen people having fun on Facebook and wondered what it would take to be included next time. And when you don't feel included, it can leave you feeling rejected, dismissed, lonely and excluded. It does not have to be this way. Why do we wait for others to do the inviting? You can change your social life instantly by taking the initiative to reach out and connect with someone." customer-service-quotes initiative motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com Susan C. Young
269c02f Interestingly, being yourself allows others to be themselves. Even with crazy imperfections, being a bona fide genuine person is the best any of us can be--messy flaws and all! communication-quotes communication-skills first-impressions motivational-speaker personality-development relationship-quotes social-networking susan-young trust Susan C. Young
26b9f05 This method enabled me to expand my territory and create a strong network of loyal customers for referrals and repeat business. Make active listening a deliberate part of your business plan and success strategy. You will not only grow your business, but also make wonderful friends along the way. communication-skills customer-service-quotes healthy-conversation motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
26c031c Your habits and hygiene demonstrate how you feel about yourself. Without saying a word, they speak for you. branding communication-skills healthy-habits motivational-speaker quotes-by-susan-c-young relationship-quotes speaker-susan-young success Susan C. Young
2705e63 Polishing the gold in others will not only make them feel better about themselves, but it will also elevate you in their eyes as well as your own. Gifting others with your words of affirmation is an easy yet generous way to spread goodwill and create a positive experience for everyone. find-the-best-in-others how-to-be-complimentary motivational-speaker-susan-young polish-the-gold positive-first-impression-quotes positivity-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
2797113 When you enter a room, a social situation, or a business meeting, be mindful of cues; read between the lines to better understand people and events. What do these things tell you? customer-service-quotes employee-engagement mindfulness motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
27f0893 Being Present Years ago, I attended a conference where the keynote speaker encouraged everyone to BE HERE NOW! It grabbed people's attention and reminded us that living, loving, listening, and laughing all occur in the present moment. communication-skills customer-service-quotes healthy-conversation motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
286ba97 ASK YOURSELF: Have you found that being nice to some people is simply not effective? When might it be wise to throw down the gauntlet and get tough or confrontational? customer-service-quotes emotional-intelligence-quotes just-be-nice motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
2870441 "My friend Julie was cooking dinner in her kitchen one night. Her expression was blank as she stood alone working by herself. Her daughter walked in and gasped, "Mom! What's wrong?" She said "Nothing. I'm fine." In response, her daughter added, "Then tell your face! You scared me!" Emotional expressions can easily be misinterpreted when we are not aware of what people are seeing. Being deep in thought can look that way." communication-skills customer-service-quotes expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes smiling-quotes susanspeaks-com Susan C. Young
288753b "I disagree with the adage, "The road to hell is paved with good intentions." Good intentions are powerful mindsets which will drive your actions to accomplish the results you want. Setting good intentions sets you up for success by providing you with a vision and a plan to "get 'er done" and make it happen!" customer-service-quotes initiative motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com Susan C. Young
295d4dd Your words have the power to shape your thoughts, your opinions, your attitudes, your self-esteem, your goals, your self-image, how others perceive you, your reputation, your behavior, and more. Your words are incredibly powerful, whether they are being used for good or for bad. customer-service-quotes employee-engagement first-impressions-quotes hire-keynote-speaker motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
29747cf "Presenting "Mix, Mingle & Glow" in a social context is a lovely way to describe how you can make a great first impression by taking the initiative to help other people shine. Think of the times when you have attended an event where there were a lot of people." customer-service-quotes motivational-speaker-susan-young networking positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com Susan C. Young
29e474b "A "brand" identifies how you are unique and different. It is an attention-getter to help you stack up against your competitors. It also shares with us what we can expect by doing business with you." branding communication-skills motivational-speaker quotes-by-susan-c-young relationship-quotes success susan-young Susan C. Young
2a997f1 "Just Show Up. Guess what? Being in the right place at the right time can't happen without your first showing up. Companies have been started, marriages made, friendships found, careers created, and opportunities seized by those people who just showed up. Whether through coincidence, serendipity, strategy, or fate, taking the initiative to show up will reward you in ways which never would have occurred if you hadn't. Just by showing up, you have taken a proactive step to impress people by being there" in person" and demonstrating your willingness to be involved." customer-service-quotes initiative motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com Susan C. Young
2aea15d To be truly satisfied that your life is well-lived, the object of your passion is something you feel you must be, do, or have. What lights your fire? communication-quotes communication-skills confidence first-impressions integrity motivational-speaker passion relationship-quotes susan-young Susan C. Young
2b203f3 "The concept is made even more fascinating when you consider it as a psychological spectrum. Imagine a sliding scale of personalities that range from being an "introvert" to an "extrovert" and placing "ambivert" smack dab in the middle. This linear scale illustrates a continuum of experiences, because these descriptions do not apply to every person at all times. We all have tendencies, preferences, and comfort zones that change according to the people we are surrounded by, the environment we find ourselves in, and our levels of confidence in the moment. Using the scale above, where do you typically fall in the spectrum?" employee-engagement first-impressions-quotes hire-keynote-speaker introvert-or-extrovert motivational-leadership-speaker personality-styles quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
2bf0f50 Have you ever known a person who was highly intelligent, yet their lack of character destroyed your impression of them? Even though they may have been accomplished, articulate, and knowledgeable, their words became impotent and irrelevant. communication-quotes communication-skills confidence first-impressions integrity motivational-speaker relationship-quotes susan-young trust Susan C. Young
2c2b1f2 "Can I Trust You? Years ago, I heard Lou Holtz speak at a national conference. His rock-solid reputation preceded him--he is the only coach in the history of college football to take six different football teams to a bowl game. He is not only well-respected for his ability to elevate football programs, but to elevate individuals as well. During his humorous and entertaining keynote, he taught a few small lessons which carried big meanings. He shared that every person you meet is privately asking themselves three questions: 1. Do you care about me? 2. Do I like you? 3. Can I trust you? When you make an authentic, sincere, and dignified effort to create a positive first impression, you increase your chances of receiving a "Yes!" to those questions. Unfortunately, if someone you meet answers "No!" you've got an uphill battle to earn their business or develop a friendship." best-motivational-speakers build-rapport communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
2c7341e "Smiling Bloopers * Insincere smiling can backfire! (Different from a shy smile that just beckons a friendly "hello.") * Transitioning from a smile to a straight face, too quickly, may give others the impression that you are fake or do not like them. * Going overboard and smiling all the time, especially when it is inappropriate, will make you appear insincere. * If your mouth smiles, but your eyes don't, there is a disconnect that can make you appear less authentic and trustworthy." communication-skills customer-service-quotes expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes smiling-quotes susanspeaks-com Susan C. Young
2c88bf5 "The Rhythm of Relationships It's not a mystery that there are certain people with whom we "click" and others with whom we don't. In the movie, Forrest Gump, Forrest proclaimed that he and Jenny got along like "peas and carrots." I once heard Tony Robbins say that if you are with the right person, a relationship does not take a lot of work. When relationships are in rhythm, everything is made easier." employee-engagement first-impressions-quotes hire-keynote-speaker introvert-or-extrovert motivational-leadership-speaker public-speaking quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
2ca7e18 You can shift other people's attitudes by shifting your own. When people project rudeness, impatience, and intolerance they attract the same in return. If someone looks like they are having a difficult day, you can shift their world by simply sharing a kind word. communication-skills law-of-attraction-quotes mirroring motivational-speaker-susan-young neuro-linguistic-programming quotes-by-susan-c-young reciprocity relationship-quotes selling-success-quotes Susan C. Young
2cc7668 Charisma (presence, poise, magnetism) and charm (enchantment, attraction, fascination) are behaviors which can be learned and practiced. charm-quotes communication-quotes communication-skills first-impressions motivational-speaker relationship-quotes self-confidence self-esteem-quotes susan-young Susan C. Young
2d234b4 Eye Contact. Direct eye contact is one of the best compliments you can give to another. You are subliminally telling them that you are listening, they matter, and that what they have to say is important. communication-skills customer-service-quotes emotional-intelligence-quotes eye-contact-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
2d284cb If you want to fly high and go amazing places, your attitude is crucial. build-confidence communication-skills mindset-quotes motivational-speaker preparation-quotes quotes-by-susan-c-young relationship-quotes susan-young Susan C. Young
2d80783 Your smile is a kind hello and a sincere invitation that opens the gateway to engage others and begin conversations. body-language-quotes communication-skills expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes smiling-quotes susanspeaks-com Susan C. Young
2d9fae1 It has been said that poise is our highest state of consciousness. It reflects your presence, composure, balance, gratitude, discretion, and self-respect. Whether a man or a woman, a poised person carries within themselves an elegant air of dignity and grace. Their personal brand is polished and purposeful. communication-skills customer-service-quotes expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young posture-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
2dce81a It is not unusual for people to believe that their way is the best way--that they are right and everyone else is out-of-sync or mistaken. The divine irony is that since we are better at being ourselves, how can we expect others to be less like themselves to fulfill our expectations? We cannot change who we are wired to be and neither can others. employee-engagement first-impressions-quotes hire-keynote-speaker introvert-or-extrovert motivational-leadership-speaker personality-styles quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
2df6106 As if these diverse characteristics weren't enough, bring them all into a social context where we must work, live, love, and engage with people different from ourselves--is it any wonder that communications can be challenging? customer-service-quotes employee-engagement first-impressions-quotes hire-keynote-speaker motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
2e0c292 A simple handshake is not always a simple handshake. The way it is delivered can take on a million meanings and interpretations. As with every other form of body language and non-verbal communication, you are sending silent messages simply by the way you shake hands. communication-skills customer-service-quotes emotional-intelligence-quotes first-impressions-quotes handshake-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
2e50c07 "Active listening is the ultimate "Golden Rule" for sensational customer service. Just as the important people in your life will feel more valued and appreciated when you actively listen, so will your customers." communication-skills customer-service-quotes healthy-conversation motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
2e5bd7e A strong handshake conveys confidence, clarity, strength, and intention. As with everything else in life, if it is overzealous, it may be seen as aggressive, arrogant, or dominating. A bone-crushing vice-grip is just plain obnoxious and one of the fastest ways to make someone angry. communication-skills customer-service-quotes emotional-intelligence-quotes handshake-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
30d17c0 "In the legend of Camelot, King Arthur gave consideration as to how his knights might be positioned spatially to impart a message of power and status. He decided they would have their meetings at a round table, which meant that they were all considered equal and there was no "head of the table." He built a league based on equality and mutual respect to unify and fortify the power of teamwork." communication-skills customer-service-quotes emotional-intelligence-quotes expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
30dcb53 We've all known the proverbial conversation hog who dominates a discussion and pays little notice to another person's input. They're so busy talking about themselves, we can barely slide a word in edgewise. Don't be that guy! employee-engagement first-impressions-quotes hire-keynote-speaker introvert-or-extrovert motivational-leadership-speaker public-speaking quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
31489c2 "Brian is a deeply compassionate man who was sad to learn that his work colleague, Tom, had lost his 17-year-old daughter to a drug overdose. When Tom returned to work weeks later, Brian approached him and said, "Man, I am so sorry. There are no words to express my condolences. "Brian reached out to hug Tom. At first, he was rigid and on guard, but with Brian's genuine embrace, he felt Tom release into his safety. Tom had been so incredibly strong for his wife and family that Brian's powerful hug allowed him to surrender into another man's strength. It was a memorable and powerful step towards healing. Sometimes a hug at the right time, even if spontaneous, can be the kindest thing you can do for another human being." communication-skills customer-service-quotes emotional-intelligence-quotes handshake-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
314c543 Mindful Awareness. Be fully involved in the moment--right now! Developing this ability instills a sixth sense for navigating connections. Be intentional and thoughtful; listen and care. employee-engagement first-impressions-quotes hire-keynote-speaker introvert-or-extrovert motivational-leadership-speaker public-speaking quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
318a11a To cultivate bravery and courage, take a deep breath & relax: When you feel fear, your body tenses up and your thoughts lead you down an anxiety-ridden path. Stop, breathe, relax. communication-skills conquer-fear emotional-intelligence-quotes motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
3232011 Any time you put yourself on the line, you risk (and maybe fear) failing, falling, being embarrassed, or looking stupid--none of which are comfortable. communication-skills emotional-intelligence-quotes initiative motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
328e21d Without a second look, your habits and hygiene reflect a lot about you--your thoughts, values, beliefs, priorities, self-esteem, self-respect, confidence, and every other category covered in this book that influence how people perceive you. branding communication-skills healthy-habits motivational-speaker quotes-by-susan-c-young relationship-quotes speaker-susan-young success Susan C. Young
32a8935 Think of the communication that takes place in your own life on a continuous basis--at home, at work, with friends, and beyond. When you actively listen to people, you enhance communication. communication-skills customer-service-quotes healthy-conversation motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
32d9058 When you have a healthy self-esteem, qualities such as likeability, confidence, trustworthiness, compassion, sense of humor, empathy, and optimism all serve to make you more interesting and successful. But unfortunately, we sometimes get in our own way . . . communication-skills first-impressions motivational-speaker passionate-living relationship-quotes self-confidence self-esteem self-esteem-quotes susan-young Susan C. Young
32d99b5 You would be surprised how even the simplest of smiles can ease a social situation, encourage another, remove barriers, and dissolve differences. It is not only a gift to the recipient, but you will receive affirming returns on your investment. communication-skills expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes smiling-quotes susanspeaks-com Susan C. Young
32e9a1f On the other hand, when presented with a service-minded professional who strives to deliver the best possible experience, aren't you duly impressed? They are genuinely interested in learning about your wants, needs, and desires to help ensure you achieve your goals. They are the kind of person you'll turn to again and again--not only for your own business but to refer to others as well. best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes showing-interest speaker-susan-young trust Susan C. Young
3338a11 Your attitude is the outward expression of your internal perceptions, self-esteem, and current thoughts. build-confidence communication-skills mindset-quotes motivational-speaker preparation-quotes quotes-by-susan-c-young relationship-quotes susan-young Susan C. Young
33793e2 What gives you your sense of importance and makes you feel special? Who and what bring out the best in you? What does it take to make you feel like a million bucks and ready to take on the world? When people make you feel important, doesn't it elevate them in your eyes? Learn to do the same for others. best-motivational-speakers communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
3392cd4 Have you met people who are so set on exerting their position that they are oblivious to the feelings of others? That their being right is more important than being kind? We all must consider which stance is the most beneficial. Might I suggest . . . kindness? best-motivational-speakers build-rapport communication-skills customer-service-quotes discretion first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
3394cf3 Strive to be daring and brave rather than reluctant or afraid. build-confidence communication-skills mindset-quotes motivational-speaker preparation-quotes quotes-by-susan-c-young relationship-quotes susan-young Susan C. Young
3395294 To Polish the Gold & Help Others Shine . . . Make a list of positives: Whether you would like to nurture a healthy relationship or improve a toxic one, make a list of positives which you admire about the other person. Begin by identifying, acknowledging, and focusing on their good qualities. Your perspective and how you feel about the person will begin to shift. You will find it much easier to polish the gold from a perspective of gratitude and appreciation. find-the-best-in-others how-to-be-complimentary motivational-speaker-susan-young polish-the-gold positive-first-impression-quotes positivity-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
33c6585 Dignity impacts the quality of your external world in your relationships, communications, and interactions. communication-skills dignity first-impressions grace motivational-speaker relationship-quotes self-confidence self-esteem-quotes susan-young Susan C. Young
33ddc74 "Authenticity isn't just about saying "this is who I am"--it is also about being flexible enough to recognize and appreciate the uniqueness in others--honoring the mutual respect for being authentic and true." communication-quotes communication-skills first-impressions motivational-speaker personality-development relationship-quotes social-networking susan-young trust Susan C. Young
348c891 "Punctuality has been called a "homely, but solid virtue." Although it is not fancy, it is a strong reflection of a person's character." communication-skills make-a-great-first-impression motivational-speaker punctuality-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young success-quotes time-management-quotes Susan C. Young
34bf9a0 communication skills, quotes by Susan C Young, relationship quotes, employee engagement, speaker Susan Young, first impressions quotes, networking quotes, customer service quotes, motivational leadership speaker, hire keynote speaker customer-service-quotes employee-engagement first-impressions-quotes hire-keynote-speaker motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
35212a6 "Business Cards "Do you attend events where business cards are exchanged in a networking environment? My friend Brian Haugen is a networking ninja. His gregarious personality and love for people have enabled him to easily win friends and influence people. He has a lot of tips, but one of his best is regarding how to best handle business cards. When I asked him for his thoughts on being an effective networker, he shared that there is an art to how to receive someone's business card with respect and interest. He continued by saying, "When someone hands you their card, take a moment to hold it, read it, repeat their name and then make a comment or ask a question. And make notes on their card to help you remember the exchange." This small action communicates you are genuinely interested and want to remember them." customer-service-quotes employee-engagement first-impressions-quotes motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young team-building Susan C. Young
35d6503 It is unimpressive to not return what's been borrowed. Whether you have borrowed money, folding chairs, yard tools, or a popular book, always make sure you return to another person what is rightfully theirs. Lending it to you in the first place was a gift of trust and assistance. Being slow to give back in return may be considered rude. emotional-intelligence-quotes etiquette-quotes good-manners-quotes motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
35d87ab "When beginning a conversation, ask the other person, "Do you have time to speak right now?" If they say no, you can say, "I have some valuable information to share with you. What time would work best for you?" -- communication-skills make-a-great-first-impression motivational-speaker punctuality-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young success-quotes time-management-quotes Susan C. Young
38024e5 "As the saying goes, "Smile and the world smiles with you, cry and you cry alone." Smiling is a universal symbol of happiness that transcends language and communication challenges." body-language-quotes communication-skills expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes smiling-quotes susanspeaks-com Susan C. Young
3867652 "Approachability. Being warm and inviting demonstrates comfort, care, and emotional safety all of which encourages engagement. Your openness says, "I'm happy to meet you and am glad you're here." body-language-quotes communication-skills customer-service-quotes emotional-intelligence-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
3882e76 When you resolve to live a healthier life, you will feel better, look better, and make a better impression on everyone you meet. Only you have the power, ability, and personal choice to instill healthy habits and hygiene into your life. branding communication-skills healthy-habits motivational-speaker quotes-by-susan-c-young relationship-quotes speaker-susan-young success Susan C. Young
392960a Without civilized social graces, not only is life more difficult, but a positive first impression can be destroyed as fast as it is made. emotional-intelligence-quotes etiquette-quotes good-manners-quotes motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
3967afe Upbeat people make us feel appreciated, important, and fantastic. These are the folks who expand and warm us with their positive energy. body-language-quotes communication-skills energy-quotes expansion-quotes mindset-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
3ad081a "Approachable people are "straight-up." It is comforting to know exactly what to expect when you see them. What you see is what you get!" body-language-quotes communication-skills kindred-spirits law-of-attraction mindset-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates Susan C. Young
3b8a7e5 Make the personal choice to instill healthy habits and hygiene into your life. When you resolve to live a healthier life, you will feel better, look better, enjoy improved well-being and make a better impression. branding communication-skills healthy-habits motivational-speaker quotes-by-susan-c-young relationship-quotes speaker-susan-young success Susan C. Young
3bbcde1 Become a lifelong learner. Read books, watch videos, listen to audio, and seek lessons for learning how to live your best life now. build-confidence communication-skills mindset-quotes motivational-speaker preparation-quotes quotes-by-susan-c-young relationship-quotes susan-young Susan C. Young
3c48295 Whether you are in business or simply want to be remembered positively, frankly consider these things: What makes you feel special and significant? What makes you unforgettable? When people see or think of you, what image do you think comes to mind? branding communication-skills motivational-speaker quotes-by-susan-c-young relationship-quotes success susan-young Susan C. Young
3c59551 Trust and rapport are listed in that order because without first building trust, healthy rapport is not possible. best-motivational-speakers build-rapport communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
426c761 Your level of education speaks on your behalf. It demonstrates your ability to establish a clear vision, prioritize your goals, and honor your commitments. Oh yeah, did I mention it also makes you smarter? branding communication-skills healthy-habits motivational-speaker quotes-by-susan-c-young relationship-quotes speaker-susan-young success-quotes Susan C. Young
426dd80 Active Listening. Practice this skill. You enhance communication; this confirms that the message another conveys is well received and thoroughly understood. You get it! employee-engagement first-impressions-quotes hire-keynote-speaker introvert-or-extrovert motivational-leadership-speaker public-speaking quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
43af495 When you see someone smile, does it naturally make you want to smile back? When you are irritable, do you find that people mirror your irritability? When someone yawns around you, do automatically do the same? When you hear someone celebrating, do you feel inclined to join in and celebrate too? Your responses are not forced, but instinctual and empathetic. communication-skills law-of-attraction-quotes mindset-quotes mirroring motivational-speaker-susan-young neuro-linguistic-programming quotes-by-susan-c-young reciprocity relationship-quotes Susan C. Young
43c46d5 Ask anyone who has ever fallen in love at first sight and they will tell you--their mutual chemistry created an instant attraction. We have all known friends who went on a first date and knew instantly that they would spend the rest of their life with that person. Or, they knew instantly there was no chance because there was no chemistry at all. body-language-quotes communication-skills kindred-spirits mindset-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-chemistry relationship-quotes soul-mates Susan C. Young
50761ee We will judge others based on their behaviors with little to no understanding or regard for their beliefs or values--standards we may not know, nor typically see. When we do this, things can be taken completely out of context because we are assessing their behavior against our expectations, which are produced from our own personal value system. customer-service-quotes employee-engagement mindfulness motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
514613c "Likened to "still waters run deep," a dignified person is able to call upon their wisdom and experience to discern a situation and expertly navigate it with grace." -- communication-skills dignity first-impressions grace motivational-speaker relationship-quotes self-confidence self-esteem-quotes susan-young Susan C. Young
5149b3e Even something as simple as ending a sentence with the tone of a question mark rather than a period can diminish a person's authority and credibility. charm-quotes communication-quotes communication-skills first-impressions motivational-speaker relationship-quotes self-confidence self-esteem-quotes susan-young Susan C. Young
514fa88 As you navigate the various zones with people, a variety of specific physical and psychological responses are elicited from them. Until you know someone, avoid invading his or her personal space. Getting closer gradually demonstrates that you like the other person. This gradual and comfortable approach begins the circle of rapport--he sees that you like him, he likes that you like him, and he reciprocates by liking you back. communication-skills customer-service-quotes emotional-intelligence-quotes expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
5153339 Just be Nice. Nice--this little word has a big meaning. Use it generously. Being nice helps people feel emotionally safe, allowing for more authentic, trusting, and happy interactions. customer-service-quotes employee-engagement motivational-speaker-susan-young networking positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success susanspeaks-com Susan C. Young
515c01c Choose the Happy Side of Life. Seek ways to bring humor, laughter, and joy to work. It will not only make work more fun, but it can positively impact your bottom line. best-motivational-speakers build-rapport communication-skills customer-service-quotes first-impressions-quotes fun-and-humor quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
51721ea Admittedly, there will be times when you must interact on a superficial level and adjust your behavior to fit in, go along and get along. communication-quotes communication-skills first-impressions motivational-speaker personality-development relationship-quotes social-networking susan-young trust Susan C. Young
609fa1a Your smile is a magnet for goodwill and positivity. In unison with your attitude, people gravitate to happy people! body-language-quotes communication-skills expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes smiling-quotes susanspeaks-com Susan C. Young
60a4989 "We are each a work in progress--special and unique. By learning and living the "Art of First Impressions," you can design a masterpiece of which you can be proud." -- communication-skills first-impressions relationship-quotes social-networking Susan C. Young
687ce41 Remain vigilant and try diligently not to succumb to the soul-sucking, mind-numbing, ill-mannered attitudes that seem so prevalent in the world today. build-confidence communication-skills mindset-quotes motivational-speaker preparation-quotes quotes-by-susan-c-young relationship-quotes susan-young Susan C. Young
688a906 One would think that if people truly wanted to live incredible lives, they would do everything in their power to create a mindset which helped them get there. Right? build-confidence communication-skills mindset-quotes motivational-speaker preparation-quotes quotes-by-susan-c-young relationship-quotes susan-young Susan C. Young
688cb14 With awareness and practice, even the most awkward people can learn how to be both fluid and purposeful in their bearing. communication-skills dignity first-impressions grace motivational-speaker relationship-quotes self-confidence self-esteem-quotes susan-young Susan C. Young
69c0175 Poor Posture Promotes . . . In addition to sabotaging people's perceptions and impressions of you, poor posture can cause uncomfortable health issues: * Fatigue * Discomfort * Neck and back pain * Muscle imbalance * Headaches and body aches * Structural changes to your body communication-skills customer-service-quotes expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young posture-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
6a213b5 Meeting someone for the first time has significance, but for some people, the awkwardness can be so great that they avoid a conversation altogether. The person who may be shy, introverted, or afraid of sounding stupid may just choose to remain silent rather than take the risk of engaging in embarrassing dialogue. customer-service-quotes employee-engagement healthy-conversation motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
6a35b94 "28. "Remind yourself of the many victories you've achieved and build healthier self-esteem and perceptions on those." communication-skills first-impressions motivational-speaker passionate-living relationship-quotes self-confidence self-esteem self-esteem-quotes susan-young Susan C. Young
6a44b14 Your body language continuously communicates for you, whether you are aware of it or not. Are your intended messages being well conveyed? body-language-quotes communication-skills mindset-quotes motivational-speaker-susan-young preparation-quotes quotes-by-susan-c-young relationship-quotes Susan C. Young
6a5ce81 I am sharing this wonderful information with the caveat that I am not promising, endorsing, guaranteeing, judging, or predicting any outcomes for you. I'm simply providing you with tools which I have enjoyed and hope you will too! customer-service-quotes employee-engagement first-impressions-quotes hire-keynote-speaker motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
6aae6f6 I simply needed to excavate passion lost by being resilient, resolving the blockages, and healing. As soon as I did, the passion, and joy, burst forth. communication-quotes communication-skills confidence first-impressions integrity motivational-speaker passionate-living relationship-quotes susan-young Susan C. Young
6ae3c2e "Confession. Years ago, I was invited to a cocktail party for an Asian-American networking group. As I introduced myself to a Japanese businessman, I reached out and firmly shook his hand. Much to my embarrassment now, I automatically took my other hand and wrapped our hands in a "hand hug." This is a common gesture of friendship in the South. As his wife approached, however, she appeared appalled and felt disrespected that I was touching her husband. Our cultural differences were marked. Despite this cultural mishap, I was able to redeem myself. We all moved past it and delighted in an interesting conversation. Physical touch is a touchy topic (pun intended), especially when various cultures are involved." communication-skills customer-service-quotes emotional-intelligence-quotes handshake-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
6b3d5a0 Gracious pride is a powerful motivator and an exceptional quality. It drives a person to strive for excellence, keep promises, not give up, be more resilient, maintain optimism, and hold their head high while enduring challenge and change. communication-skills dignity first-impressions grace motivational-speaker relationship-quotes self-confidence self-esteem-quotes susan-young Susan C. Young
6b3ea93 We prefer to be around others who bring out the best in us and make us feel good, don't we? Customers want to do business with people who make them feel valued, appreciated, and happy. body-language-quotes communication-skills energy-quotes mindset-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
6d3cf1a Like everything else in our world, we too are energy. Each one of us is an energy being releasing our own distinctive energy signature that is perceptible to others by way of our choices, perceptions, behaviors, attitudes, and physical cues. body-language-quotes communication-skills energy-quotes mindset-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
6d420ec People who exude these qualities are treasures indeed--not only to the friends they make and strangers they meet, but to the companies who employ them. best-motivational-speakers build-rapport communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
6d7f3cf Your charisma and charm can make your moments more memorable for amazing first impressions. charm-quotes communication-quotes communication-skills first-impressions motivational-speaker relationship-quotes self-confidence self-esteem-quotes susan-young Susan C. Young
6d8dd09 I, however, typically trust people until they prove me wrong. As an energy-sensitive person with a highly intuitive nature, I pick up on clues as to whom I can trust or should be wary of. I will take my chances and continue living with my heart wide-open. Having faith in humanity and expecting the best from others improves my happiness and well-being. best-motivational-speakers build-rapport communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
722aa1c Use Names. Calling a person by name makes him/her feel recognized, appreciated, and special. It shows respect and that you are genuinely interested in making a connection. You make them feel remembered! employee-engagement first-impressions-quotes hire-keynote-speaker introvert-or-extrovert motivational-leadership-speaker public-speaking quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
72b1da3 Impeccable manners and courteous behavior are the hallmarks for healthy relations and human interaction. emotional-intelligence-quotes etiquette-quotes good-manners-quotes motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
72de02a I can . . . I can't. How do you speak to yourself? Do you ever feel as though you have an angel on one shoulder and a devil on the other? And they continually argue over your self-worth, competence, and personal value? Which one usually wins the debate? communication-skills first-impressions motivational-speaker passionate-living relationship-quotes self-confidence self-esteem self-esteem-quotes susan-young Susan C. Young
7529e2c While active listening is crucial for optimal communication, we are faced with a dilemma which can perplex even the sincerest and engaged of individuals. communication-skills customer-service-quotes healthy-conversation motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
859733c Your EQ (emotional quotient) is your capacity to recognize, discriminate, and label emotions accurately and interpret them to help guide your thinking and behavior. communication-skills emotional-intelligence-quotes motivational-speaker preparation-quotes quotes-by-susan-c-young relationship-quotes susan-young Susan C. Young
85a36eb You and I may have never met, but I already know much of what you want in your life: to be happy and feel valued. We all want love, connection, respect, confidence, health, vitality, passion, kindness, and success. communication-skills confidence first-impressions generosity-quotes integrity motivational-speaker passionate-living relationship-quotes susan-young Susan C. Young
85aad98 Poised Positioning * Be mindful of how you use your body to communicate. * Be fully present in the moment. * Be thoughtful and gracious in your actions. * Be fluid and elegant in your movements. * Express flow--walk in freedom and spontaneity. * Develop an unshakeable sense of authentic inner confidence and certainty. * Develop a deep respect for others. * Move slower and more deliberately. * Walk in integrity, class, and modesty. * Smile kindly and laugh softly. * Become a student of manners and etiquette. communication-skills customer-service-quotes expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young posture-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
8604540 Your Signature Sound. In music, voice value is categorized for singers, composers, and listeners. Whether a performer's voice type is soprano, alto, tenor, baritone, or bass, they all have unique characteristics that make them unique and impressive. You, too, have a signature sound that is uniquely yours and makes you stand apart from the crowd. communication-skills customer-service-quotes employee-engagement first-impressions-quotes motivational-leadership-speaker motivational-speaker-susan-young professional-development quotes-by-susan-c-young relationship-quotes Susan C. Young
862be52 A high-pitched voice may sound less authoritative, more youthful, and less experienced, whereas, a lower pitched voice may be perceived as being more authoritative, confident, and credible. It is unfortunate that listeners will make assumptions based on these differences before even knowing the depth and value of your message. Play with your ranges and find a comfortably low pitch. Practice it to see if it makes a difference in conveying more authority and brilliance. communication-skills customer-service-quotes employee-engagement motivational-leadership-speaker motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
86ca438 Being 100 percent in the moment and focusing on the person you're with is one of the finest compliments you can offer. One of the most respectful and considerate things you can do for another is to truly be with them in the here and now. customer-service-quotes employee-engagement motivational-speaker-susan-young networking positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success susanspeaks-com Susan C. Young
87066ce You and I may have never met, but I already know so much of what you want: to be happy and feel valued. We all want love, connection, respect, confidence, health, vitality, passion, kindness, and success. communication-skills confidence first-impressions generosity-quotes integrity motivational-speaker passionate-living relationship-quotes susan-young Susan C. Young
87099e9 A wise business practice is to become a prolific note-taker if you aren't already. When you've had a great conversation or interaction with someone--whether it is on a conference call, Skype, in a meeting, or even in passing--jot down a note or two about your time together. Then you can reference it the next time you see each other or speak again. Since most of us don't have as extraordinary a memory as my friend Teresa Palm, taking notes is a smart and easy way to show that you are interested and care. best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes showing-interest speaker-susan-young trust Susan C. Young
8763981 "All in Good Time. The ancient Buddhist saying shares, "When the student is ready, the master will appear." When the timing is right, lessons are learned and miracles can happen. However, when the timing is "out of sync," even the best of intentions can be met with resistance." employee-engagement first-impressions-quotes hire-keynote-speaker introvert-or-extrovert motivational-leadership-speaker personality-styles quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
87b5fe4 Don't participate or allow yourself to be dragged into other people's dramas, complaints, or gossip. build-confidence communication-skills mindset-quotes motivational-speaker preparation-quotes quotes-by-susan-c-young relationship-quotes susan-young Susan C. Young
883d080 "13 Simple Ways to Deliver Service Beyond Self 1. Make it Easy for People to Do Business with You. 2. Be an Awesome, Sincere Listener. 3. Listen to Customers' Words and tone of voice, body language, and how they feel. Ask questions, listen, and meet them on their level. Explain, guide, educate, assist and do what is necessary to help them get the information they need to fully understand regarding their question or issue. 4. Show Enthusiasm. Greet customers with genuine interest. Give them your best. Think, act, and talk with positive enthusiasm and you will attract positive results. Your attitude is contagious! 5. Identify and Anticipate Needs. Most customer needs are more emotional rather than logical. 6. Under Promise & Over Deliver. Apply the principle of "Service Beyond Self" . . . give more than expected. Meet and exceed their expectations. If you can't serve their needs, connect them with whoever can. 7. Make them Feel Important. Our deepest desire is to feel important. People rarely care how much you know until they know how much you care. Use their names, find ways to compliment them--and be sincere. 8. Take Responsibility for their Satisfaction. Do whatever is necessary to help them solve their problems. Let them know that if they can't find answers to their questions to come back to you for help. 9. Treat your TEAM well. Fellow colleagues are your internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat your colleagues with respect; chances are they will have a higher regard for customers. 10. Choose an Attitude of Gratitude. Gratitude changes your perspective and helps you appreciate the good rather than simply taking it for granted. 11. Perform, Provide and Follow-Up. Always perform or provide your service in a spirit of excellence and integrity. If you say you're going to do something--DO IT! There is tremendous value in being a resource for your customer. If you can help them to succeed, they are more likely to help you succeed. 12. Use Gracious Words. "Thank you, thank you very much." -- customer-service-quotes motivational-speaker-susan-young positive-first-impression-quotes positivity-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com Susan C. Young
8875493 Dressing appropriately in one venue may be highly inappropriate in another. branding communication-skills dress-for-success motivational-speaker quotes-by-susan-c-young relationship-quotes success susan-young Susan C. Young
88802a6 Your attitude is the one thing in this world you have complete control over. You have full command. As empowering as that truth can be, there are some days we let down and give in to a bad attitude. build-confidence communication-skills mindset-quotes motivational-speaker preparation-quotes quotes-by-susan-c-young relationship-quotes susan-young Susan C. Young
88b2b44 The fact that someone is different from you does not make them wrong--it just makes them different. Why would we ever want everyone to be alike anyway? That would make the world boring! customer-service-quotes employee-engagement first-impressions-quotes hire-keynote-speaker motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
8905661 What we often forget is that most everyone else has dealt with the same struggles and uncertainties. You get to pick your response when this doubt creeps in. Will you allow it to undermine your confidence, or instead, choose to look at it objectively? communication-skills first-impressions motivational-speaker passionate-living relationship-quotes self-confidence self-esteem self-esteem-quotes susan-young Susan C. Young
890aabc Why Polish the Gold? * It builds your confidence when you realize that your words have power and can positively influence. * As you seek to find the good in others, you will enjoy the ripple effect reminder for finding the good in yourself. * It makes a great ice-breaker to begin a conversation. * It helps you meet new people and make new friends. * It strengthens your relationships and builds mutual admiration. * It brings more happiness and joy into your life. * A little praise goes a long way to make others happy. find-the-best-in-others how-to-give-a-compliment motivational-speaker-susan-young polish-the-gold positive-first-impression-quotes positivity-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
8934fdf Modeling for others a sincerely positive and encouraging countenance will not only enrich their lives, it can foster trust and appreciation for you. This subtle technique of mirroring can help others feel compatibility with you and lead them to feel better about themselves. A win for everybody! communication-skills law-of-attraction-quotes mirroring motivational-speaker-susan-young neuro-linguistic-programming quotes-by-susan-c-young reciprocity relationship-quotes selling-success-quotes Susan C. Young
8946529 "1. "Being able to depend on a person's integrity lays a solid foundation for a relationship built on trust, both in business and in life." communication-quotes communication-skills confidence first-impressions integrity motivational-speaker relationship-quotes susan-young trust Susan C. Young
895bf19 Walk the talk and project confidence. If at first you don't feel confident, fake it until you make it. charm-quotes communication-quotes communication-skills first-impressions motivational-speaker relationship-quotes self-confidence self-esteem-quotes susan-young Susan C. Young
89631a1 Your expertise can elevate your impressions to bring you to an entirely new realm. branding communication-skills motivational-speaker quotes-by-susan-c-young quotes-on-expert relationship-quotes speaker-susan-young success-quotes Susan C. Young
89968b0 Do you attend networking events to give out as many cards as possible or is it your intention to deliver something of value? When you are busy charging ahead with your own agenda, you're not meeting the needs of anyone but yourself--and it's obvious! customer-service-quotes employee-engagement mindfulness motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
8ab4524 Your internal thoughts determine your outer world. build-confidence communication-skills mindset-quotes motivational-speaker preparation-quotes quotes-by-susan-c-young relationship-quotes susan-young Susan C. Young
8af4854 When you have paid the price, earned the right, and done the homework to be called an expert, people perceive you differently. branding communication-skills motivational-speaker quotes-by-susan-c-young quotes-on-expert relationship-quotes speaker-susan-young success-quotes Susan C. Young
8afc8c8 Every one of us, at some time or another, has allowed fear to prevent us from living our best possible life. The first step in conquering our fears is to identify and confront them. Among the most common are: * Failure * Success * Being rejected * Looking stupid * Financial insecurity * Falling on your face * Being vulnerable * Appearing weak or unhealthy * Exposing your secrets * Being alone or unloved * Upsetting the status quo * Disappointing others communication-skills conquer-fear emotional-intelligence-quotes motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
8f21c96 Trying to engage with an unapproachable person can lead to embarrassment, alienation, and resistance. Why would we set ourselves up for that kind of pain and failure? It's no wonder that people may avoid them--the risk of rejection is too great. body-language-quotes communication-skills kindred-spirits law-of-attraction mindset-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates Susan C. Young
9a2c1b9 Passion is the fire that gets us moving and keeps us motivated regardless of what roadblocks impede the way. communication-quotes communication-skills confidence first-impressions integrity motivational-speaker passion relationship-quotes susan-young Susan C. Young
9cce903 Expect good things from people; they feel it. You never know who you are going to meet, and projecting approachability will open doors of opportunity for you that you may not have discovered otherwise. body-language-quotes communication-skills kindred-spirits law-of-attraction mindset-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates Susan C. Young
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