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0ff1614 Create and nurture a mindset that works for you rather than against you. build-confidence mindset-quotes preparation-quotes motivational-speaker susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
9bc514c Strive to be optimistic rather than pessimistic-- forgiving rather than a grudge holder. build-confidence mindset-quotes preparation-quotes motivational-speaker susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
9d739b6 I was raised in an era when part of respecting your elders was to call them by Mr. or Mrs. When my children were growing up, an occasional child would call me Susan. It was jarring, felt disrespectful, and I did not like it. We reached a mutual agreement and their friends began calling me Ms. Susan. Perhaps this is more prevalent in the South, however, your awareness and consideration can help prevent social missteps. professional-development employee-engagement motivational-leadership-speaker customer-service-quotes first-impressions-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
2643a8b It is wise to use titles for people in positions of power, higher education, seniority, or maturity, unless otherwise instructed. This may sound old-fashioned, but practicing respectful traditions will earn you points and inevitably make you seem more cultured and sophisticated. This is especially true with older generations. professional-development employee-engagement motivational-leadership-speaker customer-service-quotes first-impressions-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
f894e92 To call certain people, such as your boss, teachers, professors, doctors, your parent's friends, etc. by their first names might be considered disrespectful. It is best to err on the side of caution until you know what is appropriate. professional-development employee-engagement motivational-leadership-speaker customer-service-quotes first-impressions-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
2e9a906 Asking permission to call someone by their first name is a gesture of gentility and consideration. And once permission is granted, the gate is open for mutual respect and mutual purpose. Simply demonstrating this courtesy before making an assumption is impressive. Once permission is granted, you have earned points on both sides. professional-development employee-engagement motivational-leadership-speaker customer-service-quotes first-impressions-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
5d9c86d When you become an actively engaged listener, you will develop the mindful awareness that active listening involves multiple layers and distinct levels. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
543c585 To make matters even more complicated, research has shown that we remember only 25-50 percent of what we hear. This inclination not only compromises our connection with another person, but we can fail to retain vital information. All this evidence demonstrates that it is imperative that we intentionally pay closer attention and strive to become an in-depth listener. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
a70f576 UN-Impressives of the Poor Listener * Thinking about what you should have done, could have done, or need to do. * Allowing your emotional reactions to take over. * Interrupting the person talking. * Replying before you hear all the facts. * Jumping to conclusions and making assumptions. * Being preoccupied with what you're going to say next. * Getting defensive or being over-eager. * One-upmanship--feeling the urge to compete and add something bigger, better, or more significant than what the speaker has to share. * Imposing an unsolicited opinion. * Ignoring and changing the subject altogether. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
27f0893 Being Present Years ago, I attended a conference where the keynote speaker encouraged everyone to BE HERE NOW! It grabbed people's attention and reminded us that living, loving, listening, and laughing all occur in the present moment. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
483edcd Become keenly aware of these three layers to discover whether you're listening with interest and intent for excellent communication and understanding--or are you unintentionally sabotaging potentially phenomenal conversations. Knowledge of the listening planes will raise your awareness. And as you apply these, enjoy the surprising difference. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
8efbe62 When my son Nick was five years old, he was sitting at the kitchen bar while I prepared dinner. In typical busy mother fashion, I was multitasking--cooking, cleaning, running the laundry, answering the phone, and attempting to listen to what he had to say. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
ff93ec3 Listening is one of the finest ways to demonstrate our love for another human being. How many marriages could be saved, friendships healed, careers made, and opportunities enjoyed if people would simply stop what they are doing and listen deeply to what another person has to say. If practiced by everyone, this principle could be a world-changer! healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
0ae0ffd The process of attentive listening makes the other person feel important, valued, and heard. For Nick, listening was, and still is, love. I've never forgotten that precious moment--and the lesson! healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
ae58125 Think about the people in your life with whom you have the most engaging dialogue--the ones who will listen to you and consider your opinions regardless of the topic. They'll stop whatever they are doing to give you their full attention. They become completely present and hear you. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
0240927 The Physical Language of Listening Active listening is a physical process which transcends simply hearing. Your body language speaks on your behalf as to whether you are fully present and engaged . . . * Make eye contact. * Nod your head; confirm. * Use your eyebrows and expressions of emotions to show that you're paying attention. * Lean forward. * Listen patiently to demonstrate respect and sensitivity. * Open your physical presence to encourage them to continue. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
ca32fbb Now let's look at the flip side. When a diligent and caring person receives your complaint, they have the power to turn a challenge into a triumph. Through active listening, they demonstrate that your satisfaction is their top priority. They not only seek to solve your problem, but they are dedicated to re-earning your trust, your respect, and keeping your business. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
1fdc3d6 A positive attitude will help fortify your courage to build unshakable confidence and healthy self-esteem. build-confidence mindset-quotes preparation-quotes motivational-speaker susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
3be7c04 Share your happiness with others--its contagious! build-confidence mindset-quotes preparation-quotes motivational-speaker susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
73fdeaf A positive attitude will empower you to be more resilient to proactively adapt to change. build-confidence mindset-quotes preparation-quotes motivational-speaker susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
77e33dd A positive attitude will help you edge out cynicism and pessimism to restore hope and optimism. build-confidence mindset-quotes preparation-quotes motivational-speaker susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
5f5d719 Experts agree that color can stimulate emotions which evoke different responses. Simply by changing colors, you can change moods, communication, perceptions, energy, and expectations. success branding dress-for-success motivational-speaker speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
2f36e0f Stretch your imagination to a new dimension with hope and flexibility--opening your world to new possibilities. build-confidence mindset-quotes preparation-quotes motivational-speaker susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
e23686e You are the only one who can choose your attitude for you. build-confidence mindset-quotes preparation-quotes motivational-speaker susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
8bf733d Being proactive and intentional will enable you to create a positive experience for yourself and others. emotional-intelligence-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
2fccdf5 Some people not only burn their bridges, but they also torch the town! With all their deeds of drama and destruction, they leave behind an aftermath of distrust, disrespect, and disappointment. And for what? This behavior creates immeasurable suffering in all directions. It ruins reputations and business deals, shatters lives--and closes doors which can never be re-opened. These repercussions can be prevented or avoided by simply BEING NICE. just-be-nice emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
839dc1b Your mindset serves as the operating system for your entire life's experience. build-confidence mindset-quotes preparation-quotes motivational-speaker susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
c7adedd Active listening requires being fully present and engaged in the moment. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
f4c4f01 When you are mindfully focused, the person with whom you are communicating feels that you are making them a priority--that you value their time and their perspective. It is in these moments that we can go to deeper levels of discovery, exploration, and connection. It is one of the most valuable gifts and finest compliments you can give to another. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
8ab4524 Your internal thoughts determine your outer world. build-confidence mindset-quotes preparation-quotes motivational-speaker susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
3035fd7 To Become an Attentive Listener . . . * Observe a person's physical presence to see how their body language aligns with their message. * Recognize what is being said on the surface. * Engage your intuition to hear the meaning, purpose, and motivation behind their message. * Be aware of your own internal responses and how you are feeling. * Put yourself in their shoes to better understand their perspective. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
688a906 One would think that if people truly wanted to live incredible lives, they would do everything in their power to create a mindset which helped them get there. Right? build-confidence mindset-quotes preparation-quotes motivational-speaker susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
c0df895 Becoming an empathetic listener helps you to better understand how another person feels and why they communicate as they do. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
53651e3 Your heightened awareness of their perceptions, experiences, emotions, and personality styles can reveal why they feel the way they do so that you can choose your responses wisely and compassionately. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
f362f40 My success with customers on the telephone wasn't by using pushy sales methods, but by engaging people in meaningful conversations which could lead to friendships on the phone before I ever met them. I would ask questions, listen to their stories, respond to their needs, develop rapport, and earn their business. When we would finally meet in person, it felt less like an introduction and more like a reunion. It was not only good business, we had fun in the process! healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
57ab4d1 For sixteen years, I had a spectacular real estate career in Tallahassee, Florida. I loved receiving telephone inquiries and making cold calls. I knew that if I could meet people on the phone, I could usually turn them into buyers. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
1847515 14 Ways to Become an Incredible Listener 1. Be present and provide your undivided attention. 2. Seek first to understand, then to be understood. 3. Listen attentively and respond appropriately. 4. Minimize or eliminate distractions. 5. Focus your attention and energy with singleness of purpose on what the other person is saying. 6. Quiet your mind and suspend your thoughts to make room in your head to hear what is said--in the moment! 7. Ask questions and demonstrate empathy. 8. Use your body language and nonverbal cues constructively and pay attention to theirs. 9. Follow the rhythm of their speech; hear their tone. 10. Repeat and summarize what you have heard them say to confirm understanding. 11. Be open-minded and non-defensive. 12. Respond rather than react. 13. Be respectful, calm, and positive. 14. Try to resolve conflicts, not win them. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
1857d4e "When I am working with groups of thirty or fewer people, there is a powerful name exercise that I do to break the ice, start with humor, and begin my program with positive energy. One by one, each person will introduce themselves using an adjective that describes their personality that starts with the first letter of their name. "Spontaneous Susan," "Dependable Dave," and "Happy Helen" are a few quick examples. The benefit for the participants is twofold: it makes each person feel good and it makes people laugh. Additionally, it enables me to learn their names so that I can integrate them into the entire presentation for full engagement and participation." professional-development employee-engagement motivational-leadership-speaker customer-service-quotes first-impressions-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
fa2b127 Sometimes you want to go where everybody knows your name, and they're always glad you came. You wanna be where you can see, our troubles are all the same. You wanna be where everybody knows your name. professional-development employee-engagement motivational-leadership-speaker customer-service-quotes first-impressions-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
110dfd3 Prepare for Success. Feel the satisfaction and power of having your act together! Get organized beforehand to get better results. Prior Planning Prevents Poor Performance. success healthy-habits branding motivational-speaker speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
3b8a7e5 Make the personal choice to instill healthy habits and hygiene into your life. When you resolve to live a healthier life, you will feel better, look better, enjoy improved well-being and make a better impression. success healthy-habits branding motivational-speaker speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
3678112 Color is one of the most important and distinctive elements in enhancing your image. Wearing the colors which are best matched to your personality, energy, skin tone, hair color, and body type will make you look healthier, more vibrant, confident, successful, and approachable. success branding dress-for-success motivational-speaker susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
bd5dca0 The times, they are a-changing! What was once defined by tradition, respect, and custom has evolved into a relaxed and casual society. What is acceptable and normal today would never have been permitted in the past. success branding dress-for-success motivational-speaker susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
8875493 Dressing appropriately in one venue may be highly inappropriate in another. success branding dress-for-success motivational-speaker susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
77a904c "Mary Kay Ash, the founder of the Mary Kay Cosmetic empire, taught her teams that most people have a sign hanging around their necks that says, "Make me feel special." Answer that need in others through nurturing words, deeds, and actions, and you will be amazed by the ease with which people respond to you. What can you do to make other people feel special?" trust emotional-intelligence best-motivational-speakers customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
4b3447c Many salespeople make the mistake of talking about how great they are and what they bring to the table. If they would simply take a breath, shift their mindset, and instead present ways to help solve their client's problems, they would capture more new business. trust emotional-intelligence best-motivational-speakers customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
6fea256 "Most everyone has the classic question stamped on their forehead that asks, "What's in It for Me?" It is not a matter of being self-centered, arrogant, or narcissistic; it is simply a natural and instinctive response to gauge how we are going to best interact and deal with another person." trust emotional-intelligence best-motivational-speakers customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
7d5b7cc Clown Around . . . Nancy Weil of The Laugh Academy gives people she meets red clown noses and shows them how to use them. Promoting laughter as a cure for stress and negativity, she makes a positive and memorable impact and gives others permission to play. emotional-intelligence best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
b87bb28 Approachable people . . . 1. Use body language to their advantage. 2. Are open-minded to new people and new experiences. 3. Encourage others to feel better about themselves. 4. Are willing to be told not what they want to hear, but what they need to hear. 5. Provide an inviting aura that is warm and comforting. 6. Realize that authenticity and transparency earn trust. 7. Intuitively tune into the feelings and needs of others. 8. Are emotionally steady and respond appropriately when they sense awkwardness or discomfort in others. 9. Radiate happiness and curbs cynicism. 10. Provide a safe environment for others to express themselves. 11. Make others feel valued and appreciated. 12. Listen and consider other people's viewpoints and opinions. kindred-spirits mindset-quotes body-language-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
26c031c Your habits and hygiene demonstrate how you feel about yourself. Without saying a word, they speak for you. success healthy-habits branding motivational-speaker speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
a8a4889 Create your own personal brand to stand apart from the crowd. Package your unique talents, style, personality, and products. Show and tell who you are and what you do--to the world. success healthy-habits branding motivational-speaker speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
9980240 Becoming aware of what you are doing and how others perceive you will provide you with instant insight for making changes where necessary. selling-success-quotes neuro-linguistic-programming law-of-attraction-quotes mirroring motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes reciprocity communication-skills Susan C. Young
fc95153 Whatever you are putting out into the universe is going to be returned unto you and have a direct correlation to what you are getting back. In many ways, you are a magnet and manifest accordingly. selling-success-quotes neuro-linguistic-programming law-of-attraction-quotes mirroring motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes reciprocity communication-skills Susan C. Young
937fea6 Think of your personal and professional life--are you attracting what you want? Are you attracting the kind of people you like? Do you feel that life is working for you or against you? How have others been treating you? Are you pleased with your results? selling-success-quotes neuro-linguistic-programming law-of-attraction-quotes mirroring motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes reciprocity communication-skills Susan C. Young
c40a401 Simply by living life you will gain new experiences that are uniquely your own. Your vantage points along your journey will help you form your perceptions, grow your influence, and ground you in a wisdom which can only be gained from having been there and having done it. success healthy-habits branding motivational-speaker speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
c6e62e9 Your education can be the 'make or break' difference when a hiring manager reads your resume or invites you in for an interview. In our competitive world, today a Master's Degree has become the new differentiator that a Bachelor's Degree once was. healthy-habits branding motivational-speaker speaker-susan-young quotes-by-susan-c-young relationship-quotes success-quotes communication-skills Susan C. Young
7f70fb0 Rather than allowing your failures to define you, learn from your experience to do better next time. healthy-habits branding motivational-speaker speaker-susan-young quotes-by-susan-c-young relationship-quotes success-quotes communication-skills Susan C. Young
fb4c991 How can you build credibility without grandstanding as you strive to stand apart from the crowd? healthy-habits branding motivational-speaker speaker-susan-young quotes-by-susan-c-young relationship-quotes success-quotes communication-skills Susan C. Young
426c761 Your level of education speaks on your behalf. It demonstrates your ability to establish a clear vision, prioritize your goals, and honor your commitments. Oh yeah, did I mention it also makes you smarter? healthy-habits branding motivational-speaker speaker-susan-young quotes-by-susan-c-young relationship-quotes success-quotes communication-skills Susan C. Young
fd1bfc0 People will form impressions, assumptions, opinions, and judgments all within a few short seconds. To make a favorable first impression and make these seconds count, enhance your image by choosing clean, crisp, appropriate attire that reflects confidence and professionalism. success branding dress-for-success motivational-speaker susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
4778a1b "Well Hello Halo! It is human nature for us to make generalized judgments about a person using only a couple of traits. The "Expressivity Halo" Theory explains how we connect various personalities to specific facial expressions and assign assumptions about that person." -- expressions-of-emotion smiling-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
16e601b Proper posture conveys that you are ready to take command and master new situations. When you project this level of confidence, you will instill confidence in others. posture-quotes expressions-of-emotion susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
85177b0 "In 1966, American anthropologist Edward T. Hall specified four distinct distance zones to describe the perception of physical space around us. Understanding these zones and honoring their invisible boundaries will give you a sixth sense about another person's "space" as well as your own. Intimate Zone (less than 2') --This zone represents our personal space and is reserved for the most trusted and loved people in our lives. Touching, hugging, standing side by side, and engaging in private conversations is common and encouraged. When an interloper violates this personal space, great discomfort and awkwardness can be created. What to do? Take a step back or sideways. Personal Zone (2'-4') --This is the distance for interaction with good friends, family, social gatherings, or parties. It's an easy and relaxed space for talking, shaking hands, gesturing, laughing and making faces. Social Zone (4'-12') --This zone seems to be an appropriate distance for casual friends, colleagues, and acquaintances to interact. It is the comfortable distance we maintain while interacting or addressing large groups of people. Public Zone (over 12') --This is the distance we keep from strangers or persons with little acquaintance. It provides the greatest distance between people. This is a safe space that still allows us to experience community and belonging with new people." expressions-of-emotion emotional-intelligence-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
51e3f6a Know your audience! With the high level of cultural sensitivity these days, it is often better to err on the side of caution. If you don't want your humor to come back and bite you, don't hurt one person to entertain another. We can have humor without making fun of other people. emotional-intelligence best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
d78f5bc "I have noticed generational humor exists as well. Since our frames of reference and cultural influences vary, there is a lot of room for misinterpretation and the potential to not "get it." emotional-intelligence best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
abfe57f Don't try to make a joke just to make a joke. Sometimes, as human beings, we so want to fit in and connect that we try TOO hard to be something we are not. It's okay if you're not the life of the party. It's fine if you're not a stand-up comedian. Just be you. Real life provides real humor when we're paying attention to it. Share what makes you laugh. emotional-intelligence best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
8301d36 Think of fun ways you can connect with your business or social circles. When you're with your tribe--or like-minded people--they'll laugh and learn right alongside you. fun-and-humor best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
0647218 Your grammar is crucial to your image, brand, and reputation. It reflects upon your level of intelligence, education, experience, upbringing, and native geography. Poor grammar can totally bomb a job interview, make someone delete your email request, cause people to judge you behind your back, or dismiss you as being a poor communicator. It is all preventable! networking-quotes employee-engagement hire-keynote-speaker motivational-leadership-speaker customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
e6bde10 There will be times when you would be wise to err on the side of caution. And rather than making a magnificent misstep, zip your lip and bite your tongue for personal and professional self-preservation. best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes discretion communication-skills Susan C. Young
b52c27c Zip Your Lip & Bite Your Tongue The discreet communicator knows when it's time to speak and when it's time to listen. He conscientiously refrains from opening a topic of discussion if it is bad timing or inappropriate. He will stop, look, learn, and listen for cues to ensure he doesn't get caught with his foot in his mouth. best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes discretion communication-skills Susan C. Young
2ca7e18 You can shift other people's attitudes by shifting your own. When people project rudeness, impatience, and intolerance they attract the same in return. If someone looks like they are having a difficult day, you can shift their world by simply sharing a kind word. selling-success-quotes neuro-linguistic-programming law-of-attraction-quotes mirroring motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes reciprocity communication-skills Susan C. Young
ab2914b Oversharing Why do some people feel the need to share their deepest, darkest secrets with complete strangers or on social media? How could saying too much, too soon possibly help their case or earn the respect of others? Perhaps their insatiable need to share every sordid detail of their existence satisfies a yearning to get attention, gain sympathy, or make friends. best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes discretion communication-skills Susan C. Young
8934fdf Modeling for others a sincerely positive and encouraging countenance will not only enrich their lives, it can foster trust and appreciation for you. This subtle technique of mirroring can help others feel compatibility with you and lead them to feel better about themselves. A win for everybody! selling-success-quotes neuro-linguistic-programming law-of-attraction-quotes mirroring motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes reciprocity communication-skills Susan C. Young
ef18bd6 5 Tips for Mirroring Others 1. Body language. When they smile, you smile. When they lean back in their chair, you lean back in your chair. When they cross their legs or fold their arms, you do the same. 2. Vocabulary or specific words. Notice their language and the words they choose and use--their keywords, expressions, expletives, or phrases. 3. Communication style. People receive, process, and deliver information in different ways. Notice whether someone is results driven or relaxed, emotional or pragmatic, talkative or observant. Recognizing their style will enable you to adapt your style to theirs to build rapport and improve communication. 4. Vocal style. a. Speech rate--If they are talking fast, you talk fast. If they are talking slowly, you talk slowly. Consider rhythm, pace, and tempo. b. Volume--If they are speaking quietly and softly, match their volume. c. Tone--Mirror their emotion, tone, and pitch. You can even seek to mirror their grammar and dialect, as long as it is discreet and respectful. selling-success-quotes body-language-quotes law-of-attraction-quotes mirroring motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes reciprocity communication-skills Susan C. Young
001f2c9 By becoming aware of the differences and developing an understanding of each person's uniqueness, you will improve your interactions to make more positive first impressions. employee-engagement hire-keynote-speaker introvert-or-extrovert motivational-leadership-speaker personality-styles first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
a86023a Introverts typically . . . * Process information internally. It is normal for them to continuously contemplate, generate, circulate, evaluate, question, and conclude. * Are rejuvenated and energized by rest, relaxation, and down-time. * Need time to process and adapt to a new situation or setting, otherwise it is draining. * Tend to be practical, simple, and neutral in their clothing, furnishings, offices, and surroundings. * Choose their friends carefully and focus on quality, not quantity. They enjoy the company of people who have similar interests and intellect. * May resist change if they are not given enough notice to plan, prepare, and execute. Sudden change creates stress and overwhelm. employee-engagement hire-keynote-speaker introvert-or-extrovert motivational-leadership-speaker personality-styles first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
6ecad5a "Your eyes are the windows to your soul" indeed. It is a cliche for a good reason--it is a timeless truth with universal application." body-language-quotes eye-contact-quotes law-of-attraction-quotes mirroring motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes reciprocity communication-skills Susan C. Young
f0cdf77 Smiling is truly one of the most generous gifts you can give to another. You never know when your smile may inspire the sad, encourage the hopeless, heal a heart, or change someone's world for the better. expressions-of-emotion smiling-quotes susanspeaks-com law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
0241339 A genuine smile is your best fashion accessory and the most important thing you can wear. expressions-of-emotion smiling-quotes susanspeaks-com body-language-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
b10075e "Bull in a China Shop The metaphor "bull in a china shop" appropriately describes how a clumsy (or socially awkward) person can sometimes find themselves in a quite delicate position. Have you ever been in a social situation where it was prudent to bite your tongue, smile and nod, choose your words carefully, or remain silent all together? One in which, if you didn't--it could cause damage?" "You can be a bull. And you can be in the china shop. But, just don't break anything! Even the biggest, baddest, most boorish bull can skate carefully through a china shop with dignity and grace if he exercises mindfulness and consideration." -- employee-engagement hire-keynote-speaker introvert-or-extrovert motivational-leadership-speaker first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes public-speaking Susan C. Young
722aa1c Use Names. Calling a person by name makes him/her feel recognized, appreciated, and special. It shows respect and that you are genuinely interested in making a connection. You make them feel remembered! employee-engagement hire-keynote-speaker introvert-or-extrovert motivational-leadership-speaker first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes public-speaking Susan C. Young
cf8ff00 Wise with Your Words. Speak words that support your highest good. Are your thoughts building you up or tearing you down? Notice the quality of your words--your best first impressions ride on them. employee-engagement hire-keynote-speaker introvert-or-extrovert motivational-leadership-speaker first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes public-speaking Susan C. Young
7928e3f Research by the Income Center for Tradeshows found that people are twice as likely to remember you if you shake hands. According to the American Management Association, it takes only one-fortieth of a second to create a human bond. Whether you shake someone's hand, squeeze their arm, or touch their shoulder, make these moments count to be remembered favorably. handshake-quotes emotional-intelligence-quotes susanspeaks-com customer-service-quotes first-impressions-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
fe4ff17 To cultivate bravery and courage, try something new for the first time. Take a chance. Stretch beyond your familiar limits by taking risks that move you out of your old mindset and into a new perspective. Once accomplished, trying something new bolsters your confidence and boosts your ability to be brave. conquer-fear emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
bb2bea3 And as is often the case, the people who would benefit the most from reading a book like this are the ones least likely to buy and read it. For you, however, this chapter will serve as a sterling reminder to make your manners shine. etiquette-quotes good-manners-quotes emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
37aee83 You already know the difference between being a gracious person versus a rude one. etiquette-quotes good-manners-quotes emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
3d4c5c1 Your manners are critical for both making a positive first impression and creating success in life, love, and business. etiquette-quotes good-manners-quotes emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
6ae3c2e "Confession. Years ago, I was invited to a cocktail party for an Asian-American networking group. As I introduced myself to a Japanese businessman, I reached out and firmly shook his hand. Much to my embarrassment now, I automatically took my other hand and wrapped our hands in a "hand hug." This is a common gesture of friendship in the South. As his wife approached, however, she appeared appalled and felt disrespected that I was touching her husband. Our cultural differences were marked. Despite this cultural mishap, I was able to redeem myself. We all moved past it and delighted in an interesting conversation. Physical touch is a touchy topic (pun intended), especially when various cultures are involved." handshake-quotes emotional-intelligence-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
71114f4 Handshakes, Hugs & Other Touching. Learning how to touch appropriately can elevate your presentation, demonstrate respect, and convey confidence. handshake-quotes emotional-intelligence-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
f2b3574 Orientation & Proximity. Be aware of the orientation between yourself and others so that you can be sensitive and responsive to their comfort zones. proximity-quotes emotional-intelligence-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
77d407f Effective communication requires an elevated level of self-awareness, and desire to understand and appreciate one another. employee-engagement hire-keynote-speaker introvert-or-extrovert motivational-leadership-speaker personality-styles first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
bf16212 "My man Daniel sees twenty patients a day, many of whom he has never met before their appointment. With only fifteen to twenty minutes to spare, he has no choice but to use the gift of gab to connect quickly. He said, "Small talk is easier than big talk, especially with someone you do not know. It is an easy stepping stone to help you break the silence for more comfortable conversation. This initial form of communication opens the door for big talk." Find ways to start small talk with new people and they will be impressed by your friendly disposition and sincere interest." employee-engagement hire-keynote-speaker introvert-or-extrovert motivational-leadership-speaker personality-styles first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
b244365 "The Swiss psychiatrist Carl Jung (1875-1961) first introduced the concept of "synchronicity" to describe the meaningful coincidences which occur in our lives and connect us all in our humanity." employee-engagement hire-keynote-speaker introvert-or-extrovert motivational-leadership-speaker personality-styles first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
f2ae7cc "Being "out of sync" happens all the time . . . * Have you ever begun a discussion when the timing was not right and your message was subsequently rejected? * Have you ever said the right thing at the wrong time and ended up looking stupid or inappropriate? * Or perhaps rather than having a positive or a negative effect, your message fell on deaf ears and had no effect at all? * Has your poor timing ever resulted in social awkwardness, humiliating rejection, or alienation? * Has anyone ever attempted a serious discussion with you in the middle of your day when you were overwhelmed by phone calls, emails, and appointments?" employee-engagement hire-keynote-speaker introvert-or-extrovert motivational-leadership-speaker personality-styles first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
c5cb172 Since we are all unique and individual, being cognizant of different personality styles will help you better recognize where others are coming from to minimize barriers, build trust, and catapult your newfound communication skills into meaningful connections. The savvy socializer knows this all. selling-success positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
1e6322d The Art of Communication shares insights to help you communicate with a higher awareness and focused intention and meet people on their level to increase clarity and understanding. selling-success positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
1976c28 When you begin conversations with confidence and listen attentively, you will become more flexible and adaptable in most any situation. selling-success positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
1afa133 ASK YOURSELF: * Have you pondered a question and someone ironically shows up with the answers? * Have you ever been thinking of a friend and within moments they mysteriously call or come by? * How many times have you seen a meaningful relationship start because the right people were in the right place at the right time for the right opportunity? employee-engagement hire-keynote-speaker introvert-or-extrovert motivational-leadership-speaker first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes public-speaking Susan C. Young
d9a718b Sometimes you must earn the right to be included. Otherwise, you may appear awkward or pushy. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
ca57568 When a person is focused completely on self it is nearly impossible to be mindful of others at the same time. That is a contradiction for healthy communication, networking, and relationship building. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
6e09948 Being brave requires taking deliberate action and doing something new that stretches you beyond your comfort zone. emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes initiative communication-skills Susan C. Young
3232011 Any time you put yourself on the line, you risk (and maybe fear) failing, falling, being embarrassed, or looking stupid--none of which are comfortable. emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes initiative communication-skills Susan C. Young
4eba1de If being brave were easy, more people would be. emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes initiative communication-skills Susan C. Young
b89b0a0 People love to be happy, enjoy a hearty laugh, and simply have fun. When you're happy, everything feels right in the world and life is good. Knowing that this is a universal yearning, what can you do to feed the need and bring out the best in others? emotional-intelligence best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
b6742ab "Having a sense of humor can be one of your greatest assets and equip you with an undeniable "attractor factor." The benefits extend far past a quick wit and spontaneous laughter. It can help you lower stress levels in yourself and others, diffuse difficult situations, interact more easily, and provide health benefits for improved well-being." emotional-intelligence best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
1bc7ef6 Humor lightens our spirits, comforts us through the challenge, brings people together, and helps us to remember the positive sides of life. When your presence and personality bring this welcomed delight and joy to others, you are a pleasure to know and you leave them wanting more. emotional-intelligence best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
c3b92af "When I was a young and aspiring speaker, I sought mentorship from a man who had been a Dale Carnegie trainer for decades. Eagerly wanting to know how to improve my stage presence and build my career, I contacted Dr. Joe Carnley in Destin, Florida and invited him out to lunch. After we placed our order at the Harbor Docks Restaurant, he dove right in and gave me some of the best advice of my life. He said, "Susan, you have to make them laugh! When they leave your presentations, you want them to feel better and leave happier than when they came in. Help them enjoy your time together." He continued to describe the magical power that humor has over the human spirit. When we craft humor into our speeches, we can take our audiences on a journey they will never forget. Immediately after our delightful lunch ended, I drove straight to a Books-a-Million store and headed for the humor section. Since I was not a particularly funny person, I needed all the help I could get. For over an hour I stood there reading titles, flipping through funny books, and enjoying outrageous belly laughs, giggles, and snorts. People were staring, and probably thinking, "I want what she is having!" The humor section was one of the smallest in the entire bookstore, but it may well have been the most important. When I turned around, I noticed the opposite aisle was the "Self-Improvement" section. It ran half the length of the store and displayed hundreds of books. At that cathartic moment, I had a huge "Ah-Ha" moment." emotional-intelligence best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
d8d4abc If people would read more of these humor books, they wouldn't need all those self-improvement books! emotional-intelligence best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
11d7d4c "Follow your heart, but take your brain with you!" After buying an armload of funny books filled with clean jokes, one-liners, and speech openers, I discovered how truly "spot-on" Joe had been. Inserting humorous zingers throughout my programs has worked like a charm and improved my presentation skills." emotional-intelligence best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
01ed0ab The approachable individuals are the first ones that I introduce myself to because they make me feel emotionally safe. law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
35d6503 It is unimpressive to not return what's been borrowed. Whether you have borrowed money, folding chairs, yard tools, or a popular book, always make sure you return to another person what is rightfully theirs. Lending it to you in the first place was a gift of trust and assistance. Being slow to give back in return may be considered rude. etiquette-quotes good-manners-quotes emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
170d23b communication skills, quotes by Susan C Young, relationship quotes, how to be complimentary, motivational speaker Susan Young, positivity quotes, positive first impression quotes, susanspeaks.com, find the best in others how-to-be-complimentary find-the-best-in-others positivity-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
3395294 To Polish the Gold & Help Others Shine . . . Make a list of positives: Whether you would like to nurture a healthy relationship or improve a toxic one, make a list of positives which you admire about the other person. Begin by identifying, acknowledging, and focusing on their good qualities. Your perspective and how you feel about the person will begin to shift. You will find it much easier to polish the gold from a perspective of gratitude and appreciation. how-to-be-complimentary find-the-best-in-others polish-the-gold positivity-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
d8f9626 To Polish the Gold & Help Others Shine . . . Brag about their accomplishments in front of others: For years, I have shared that the definition of a good friend is someone who says nice things about you behind your back. And the definition of a GREAT friend is someone who says GREAT things to others in front of you. One of the kindest things a husband or wife can do for their relationships is to brag about their partner's qualities to other people. how-to-be-complimentary find-the-best-in-others polish-the-gold positivity-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
054c3b6 Getting an education is not only a matter of checking the boxes as your life progresses; it is a gift which can enrich every aspect of your world. healthy-habits branding motivational-speaker speaker-susan-young quotes-by-susan-c-young relationship-quotes success-quotes communication-skills Susan C. Young
416833c To Polish the Gold & Help Others Shine . . . Be complimentary: Find something positive to say to compliment another person. Whether they are being a great parent, dressing nicely, maintaining a gorgeous yard, or winning a recent 5K run, pick something to acknowledge which is noteworthy. find-the-best-in-others how-to-give-a-compliment polish-the-gold positivity-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
e5c4d08 Life wasn't meant to be so serious. Enjoy life, be fun, spend time with people who make you happy, widen that smile, and laugh out loud. Learn to laugh at yourself. emotional-intelligence best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
819735b Your self-talk is a silent force working behind the scenes that determine how you present yourself to the world. networking-quotes employee-engagement hire-keynote-speaker motivational-leadership-speaker customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
faef85a How's your humor? What can you do to have more humorous lines to use in the right place at the right time? I highly recommend it! Laughter is the best medicine indeed. Not only will you enjoy the experience yourself, but the people around you will enjoy the entertainment. emotional-intelligence best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
4469da7 "When Humor Falls Flat "Humor is not a "one-size fits all" guarantee. What is hilarious to one person may be offensive to another. By being emotionally intelligent and self-aware, you can discern how, when, why, or where to be funny . . . or not. You might be walking on thin ice and risk making a damaging first impression if you use humor that is: * At the expense of others. * Thoughtless sarcasm. * Belittling or condescending. * Hitting below the belt. * Creepy or profane. * Raunchy humor with sexual innuendo. * Politically incorrect. * Mean-spirited." emotional-intelligence best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
34bf9a0 communication skills, quotes by Susan C Young, relationship quotes, employee engagement, speaker Susan Young, first impressions quotes, networking quotes, customer service quotes, motivational leadership speaker, hire keynote speaker networking-quotes employee-engagement hire-keynote-speaker motivational-leadership-speaker customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
1ef0837 "My friend Scott Friedman (ScottFriedman.net) is a motivational humorist who specializes in employee engagement, celebration, and customer service. He teaches organizations that when their organizations are happy, they enjoy increased productivity, higher performance, better engagement, and elevated levels of health and well-being among their people. In his book, Happily Ever Laughter, Scott shares, "Personal stories are excellent (and entertaining) catalysts both for communicating big ideas and for presenting your most original humor. Better yet, stories let you provide more substance in less time. Jokes, on the other hand, have less reach substance-wise. Why? Because a joke is meant to entertain. A story, on the other hand, has inherent meaning. Stories allow the audience to get to know you, your imperfections, your flaws, and your foolishness. You can be vulnerable right there with audience watching. You can entertain, enlighten and teach all in the same effort." fun-and-humor best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
216b749 Review and reread your work before you hit send, post, or publish. Thankfully, many of the social media channels allow you to edit what you have created after they have been posted. However, there will be times when what you send out will be un-retractable. In some cases, they are there forever. So choose your words wisely! networking-quotes employee-engagement hire-keynote-speaker motivational-leadership-speaker customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
0687c1c An Unapproachable person may be exhibiting behaviors which are . . . * Tense and prickly. * Remote and preoccupied. * Cold and distant. * Withholding of acknowledgement or response. * Apathetic and disconnected. * Preoccupied and distracted. * Intimidating. * Snobbish or cliquish. kindred-spirits mindset-quotes body-language-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
daa7324 Ask yourself and become more aware--are you . . . * Speaking poorly of others in judgment, gossip, and intolerance? * Looking for, dwelling on, and obsessing over the negative? * Being grumpy, negative, and infecting others with your bad attitude or victim mentality? law-of-attraction kindred-spirits mindset-quotes body-language-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates communication-skills Susan C. Young
d52b441 Mirroring is a powerful neuro-linguistic programming technique that can be used to bond with others, build rapport, and reach mutual understanding more quickly. You may already be using it instinctively without even being aware. neuro-linguistic-programming mindset-quotes law-of-attraction-quotes mirroring motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes reciprocity communication-skills Susan C. Young
f54b054 "Mirroring is simply the process of discreetly matching and mirroring the subtle behaviors and qualities of the person with whom you are connecting. It's a form of behavioral reflection that unconsciously reveals, "We're more alike than we are different." neuro-linguistic-programming mindset-quotes law-of-attraction-quotes mirroring motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes reciprocity communication-skills Susan C. Young
0c6ccfe Meaningful eye contact has the power to transcend time and space to connect us with others and can be one of the most gracious and important ways to demonstrate attention and respect. body-language-quotes eye-contact-quotes law-of-attraction-quotes mirroring motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes reciprocity communication-skills Susan C. Young
4f84c1f When you make eye contact with another person, you can send thousands of silent messages without even speaking a word. No wonder eye contact can be both a direct form of communication and an elusive attribute at the same time. body-language-quotes eye-contact-quotes law-of-attraction-quotes mirroring motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes reciprocity communication-skills Susan C. Young
9bfdea6 Research has shown that smiling releases endorphins--the happy hormones that shift your physiology for improved well-being. When you smile and your eyes crinkle, your body releases chemicals that change the chemistry of your brain, lifting spirits, and reducing pain. Even when it is hard to smile and you are forcing it, positive changes take place in your physiology. expressions-of-emotion smiling-quotes susanspeaks-com body-language-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
609fa1a Your smile is a magnet for goodwill and positivity. In unison with your attitude, people gravitate to happy people! expressions-of-emotion smiling-quotes susanspeaks-com body-language-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
0ed4a35 Commonality & Camaraderie. By identifying, developing, and connecting powerful points of reference to others, you will have a rich resource of information from which to engage in stimulating conversations and connect on amazing levels. best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes discretion communication-skills Susan C. Young
38024e5 "As the saying goes, "Smile and the world smiles with you, cry and you cry alone." Smiling is a universal symbol of happiness that transcends language and communication challenges." expressions-of-emotion smiling-quotes susanspeaks-com body-language-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
7685b96 No matter your age, a smile makes you look and feel better. People spend billions of dollars every year to get pumped, pulled, tucked, and tweaked in hopes of being more beautiful. But there is nothing like a genuine smile to transform your appearance and provide an instant facelift. expressions-of-emotion smiling-quotes susanspeaks-com body-language-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
2870441 "My friend Julie was cooking dinner in her kitchen one night. Her expression was blank as she stood alone working by herself. Her daughter walked in and gasped, "Mom! What's wrong?" She said "Nothing. I'm fine." In response, her daughter added, "Then tell your face! You scared me!" Emotional expressions can easily be misinterpreted when we are not aware of what people are seeing. Being deep in thought can look that way." expressions-of-emotion smiling-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
996c64f As a professional speaker, my facial expressions are essential for effectively telling stories, engaging audiences, fostering involvement, and connecting on a personal level. One day I decided to get Botox in my forehead to erase a few wrinkles and signs of aging. Much to my surprise and disappointment, I could no longer raise my eyebrows. My face was stuck in a heavy-browed expression, which is the polar-opposite of my joyful spirit and enthusiastic nature. It makes a funny story, but it taught me that authenticity wins over vanity any day! expressions-of-emotion smiling-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
977b663 "Poise: a graceful and elegant bearing in person; a composure of dignity and manner. Postures: the position of a person's body when standing, sitting, or walking; carriage, bearing, and stance. expressions-of-emotion smiling-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
5d00df3 An engaging conversation is a two-way street. Learn to delight in dialogue to ensure mutual respect and consideration. employee-engagement hire-keynote-speaker introvert-or-extrovert motivational-leadership-speaker first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes public-speaking Susan C. Young
f38ba6d Since non-verbal signals have five times the impact of verbal signals, paying attention to the image you are projecting is crucial to your first impressions. posture-quotes expressions-of-emotion susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
5509bfe Become aware of the physical distance and spatial orientation that you experience while in the company of others. Being empathetic and sensitive to a person's physical comfort zone can have a huge effect on the way in which you are received and perceived. expressions-of-emotion emotional-intelligence-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
318a11a To cultivate bravery and courage, take a deep breath & relax: When you feel fear, your body tenses up and your thoughts lead you down an anxiety-ridden path. Stop, breathe, relax. conquer-fear emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
b0fc901 To cultivate bravery and courage, borrow courage. There is inspiration all around you in the form of people who are living your dreams, achieving similar goals, and already succeeding. Knowing that something can be done is often half the battle. Most successful people find great reward in helping others reach for goals. conquer-fear emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
5026aa4 Even with my focused intention to be eloquent and reflect perfect grammar, syntax, and punctuation in my writing, I still flub up occasionally. Thank heavens for spell check, auto-correct, and the brilliance of my amazing editor Elizabeth Dixon. None of us is perfect, but our editing needs to be as thorough as possible if we hope to make a great impression. networking-quotes employee-engagement hire-keynote-speaker motivational-leadership-speaker customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
b75cda2 Seek to make others feel comfortable by demonstrating respect for their individual needs as well as their cultural norms. Your consideration and heightened awareness will guide you well--and help you make a great first impression. handshake-quotes emotional-intelligence-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
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