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8afc8c8 Every one of us, at some time or another, has allowed fear to prevent us from living our best possible life. The first step in conquering our fears is to identify and confront them. Among the most common are: * Failure * Success * Being rejected * Looking stupid * Financial insecurity * Falling on your face * Being vulnerable * Appearing weak or unhealthy * Exposing your secrets * Being alone or unloved * Upsetting the status quo * Disappointing others communication-skills conquer-fear emotional-intelligence-quotes motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
8b8f099 Neen James (NeenJames.com) is an eloquent and successful international speaker who stands at four-feet-eleven with a rich Australian dialect and a high-pitched voice. For years, fellow speakers with good intentions told her she needed to take voice lessons to lower her pitch to give her more depth for a compelling stage presence. With complete confidence and loyalty to her uniqueness, she ignored the naysayers and her amazing signature voice has become a powerful brand. communication-skills customer-service-quotes employee-engagement first-impressions-quotes motivational-leadership-speaker motivational-speaker-susan-young professional-development quotes-by-susan-c-young relationship-quotes Susan C. Young
8bc4772 Approachability is a crucial way of being that empowers you with an extraordinary edge to make a great first impression, invite interaction, build rapport, and win friends. body-language-quotes communication-skills kindred-spirits law-of-attraction mindset-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates Susan C. Young
8d0c86c Expand Your Repertoire . . . Professional humorists and comedians, like Jeanie Robertson, maintain joke files filled with assorted topics, anecdotes, and titles. When something outrageously funny happens, she makes a note of it, puts it away, and saves it for the day she can integrate it into her hilarious presentations. best-motivational-speakers build-rapport communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
8d427e9 As you rock rapport, you will open doors, earn loyalty, establish long-term relationships, and promote mutually respectful interaction. How can you break the ice and move toward creating a positive connection? best-motivational-speakers build-rapport communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
8e46ff9 What is easy for one person may be terrifying for another. Not all people have developed an unshakable confidence to kick butt and conquer. How can meek and quiet wallflowers, both women and men, join the ranks of the risk takers and event shakers? The first step is to ask yourself how you may be feeling stuck and then get moving. communication-skills emotional-intelligence-quotes motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com take-the-initiative Susan C. Young
8f21c96 Trying to engage with an unapproachable person can lead to embarrassment, alienation, and resistance. Why would we set ourselves up for that kind of pain and failure? It's no wonder that people may avoid them--the risk of rejection is too great. body-language-quotes communication-skills kindred-spirits law-of-attraction mindset-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates Susan C. Young
8fb567c I am a recovering perfectionist, and like all in recovery, I do better some days than others! communication-quotes communication-skills first-impressions motivational-speaker personality-development relationship-quotes social-networking susan-young trust Susan C. Young
8fb7656 When passion is lit, the fire permeates your being with the positive expectation that all is well and everything will turn out great. communication-quotes communication-skills confidence first-impressions integrity motivational-speaker passion relationship-quotes susan-young Susan C. Young
8ffc737 "I was once hired by an organization to deliver a workshop on networking. The goal was to provide their engineers with tools and strategies for expanding their circles of influence--to foster innovation, collaboration, and teambuilding. One of the engineers raised her hand in the middle of the program and bluntly said, "I'm happy with the people in my life and don't care to add any more." I respect and appreciate her position and have sometimes felt the same way. But, as long as we are alive, we will meet, greet, and interact with new people. Even if we are not inviting them into our personal lives, being socially brave will open new doors which may have remained closed otherwise." communication-skills emotional-intelligence-quotes motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com take-the-initiative Susan C. Young
9040761 Self-confident people take the initiative to move forward in the direction of their dreams. communication-skills confidence-and-attitude confidence-quotes first-impressions motivational-speaker relationship-quotes self-confidence self-esteem-quotes susan-young Susan C. Young
9058c58 "17 Ways to Just Be Nice "No act of kindness, no matter how small, is ever wasted." --Aesop 1. Be sincere. 2. Be altruistic. 3. Practice patience. 4. Inquire and engage. 5. Keep your promises. 6. Offer help to others. 7. Acknowledge others. 8. Control your behavior. 9. Be situationally aware. 10. Be polite and courteous. 11. Use considerate manners. 12. Greet people with a smile. 13. Practice random acts of kindness. 14. Show respect for yourself and others. 15. Be complimentary and look for positives. 16. Walk in another's shoes to understand their needs. 17. Share of yourself without expecting anything in return." customer-service-quotes emotional-intelligence-quotes just-be-nice motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
905d3fa What are you projecting? How are you showing up? Are you aware of how your expressions are impacting your communication with others? communication-skills customer-service-quotes expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes smiling-quotes susanspeaks-com Susan C. Young
90da781 4 Steps for Understanding Each Other 1. Identify your beliefs and core values; ask how they determine your behaviors and habits. 2. Realize with whom you are interacting and try to identify how their values are explaining their behavior. 3. Assume positive intent. 4. Seek ways to adapt your behavior to help bridge the cultural gap. customer-service-quotes employee-engagement mindfulness motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
913b15b ASK YOURSELF: How can you utilize active listening to provide sensational customer service? How will this help resolve complaints from unhappy customers? * Give them your full attention and listen without interruption or defensiveness. * Thank them for bringing the issue to your attention. * Take their concerns seriously and share their sense of urgency to resolve the problem quickly. * Ask questions and focus on what they are really saying. * Listen to their words, tone of voice, body language, and most importantly, how they feel. * Beware of making assumptions or rushing to conclusions before you hear their concern fully. * Explain, guide, educate, assist, and do what's necessary to help them reach the resolution. * Treat them with respect and empathy. When you do an amazing job of resolving an unhappy customer's problem, you may end up impressing them more than if the problem had never occurred. You may have just earned their loyalty . . . forever! communication-skills customer-service-quotes healthy-conversation motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
913edf4 "You're Not Alone When I was speaking to thousands of teenagers a year, I interviewed my niece Sarah Jane, who was a high school student at the time. I asked, "What do you think would be helpful for kids to know that would make a difference in their lives." She said, "I was terrified, but I put on a happy face so that no one else would know. What I didn't realize is that everyone else was as scared as I was." Knowing others may feel the same way as you can make social situations feel less awkward. When approaching new people, find ways to put those at ease who might be reluctant to approach us otherwise. Where Can You Begin to Mix, Mingle & Glow?" customer-service-quotes motivational-speaker-susan-young networking positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com Susan C. Young
9238909 "Different Strokes for Different Folks "First things first--differences abound! Race, creed, color, gender, national origin, handicap, age, familial status, socio-economics, education, politics, religion, geography, and job status. Does that list look like a poster ad for the ACLU? Add in our vastly different life experiences and things really start to get interesting." customer-service-quotes employee-engagement first-impressions-quotes hire-keynote-speaker motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
926a379 Proxemics is the study of human use of space and the effects that population density has on behavior, social interaction, and communication. Imagine invisible bubbles around every person that provides each of us with comfort zones for social engagement and interaction. communication-skills customer-service-quotes emotional-intelligence-quotes expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
97d7870 Take your place among experienced professionals by focusing on ways to learn, grow, and succeed. branding communication-skills healthy-habits motivational-speaker quotes-by-susan-c-young relationship-quotes speaker-susan-young success-quotes Susan C. Young
982d202 Why is this disengagement epidemic becoming the new norm? A few reasons I have witnessed in speaking with companies across the country include . . . * Information overload * Distractions * Stress/overwhelmed * Apathy/detachment * Short attention span * Fear, worry, anxiety * Rapidly changing technology * Entitlement * Poor leadership * Preoccupation * Social media * Interruptions * Multitasking * Budget cuts * Exhaustion * Boredom * Conflict * Social insecurity * Lack of longevity These challenges not only create separation and work dysfunction, but we are seeing it happen in relationships and personal interactions. customer-service-quotes employee-engagement motivational-speaker-susan-young networking positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success susanspeaks-com Susan C. Young
98eb2b8 "\"Self-confident people are mindful about spending their time, energy, and interests on things that truly matter." charm-quotes communication-quotes communication-skills first-impressions motivational-speaker relationship-quotes self-confidence self-esteem-quotes susan-young Susan C. Young
995d371 You wear your attitude. It is highly visible to every person you meet and shows up in the way act, live, and love. build-confidence communication-skills mindset-quotes motivational-speaker preparation-quotes quotes-by-susan-c-young relationship-quotes susan-young Susan C. Young
996c64f As a professional speaker, my facial expressions are essential for effectively telling stories, engaging audiences, fostering involvement, and connecting on a personal level. One day I decided to get Botox in my forehead to erase a few wrinkles and signs of aging. Much to my surprise and disappointment, I could no longer raise my eyebrows. My face was stuck in a heavy-browed expression, which is the polar-opposite of my joyful spirit and enthusiastic nature. It makes a funny story, but it taught me that authenticity wins over vanity any day! communication-skills customer-service-quotes expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes smiling-quotes susanspeaks-com Susan C. Young
99796f7 Approaching others with a loving heart enables you to be more caring, compassionate, and empathetic. What's not to love about that? communication-skills confidence first-impressions generosity-quotes integrity motivational-speaker passionate-living relationship-quotes susan-young Susan C. Young
9980240 Becoming aware of what you are doing and how others perceive you will provide you with instant insight for making changes where necessary. communication-skills law-of-attraction-quotes mirroring motivational-speaker-susan-young neuro-linguistic-programming quotes-by-susan-c-young reciprocity relationship-quotes selling-success-quotes Susan C. Young
9990f95 "1. "Whether a first impression is made by way of a mere glance, a warm smile, a visit to your website, your poise and speech, or a formal introduction, it sets the stage for your relationships, personally and professionally." communication-skills first-impressions relationship-quotes social-networking Susan C. Young
9a2c1b9 Passion is the fire that gets us moving and keeps us motivated regardless of what roadblocks impede the way. communication-quotes communication-skills confidence first-impressions integrity motivational-speaker passion relationship-quotes susan-young Susan C. Young
9a484b4 When all else fails, Mother Nature has provided you with a great social default for finding commonality with others. Since weather is a universally shared experience, it enables you to jump into a conversation with anybody and everybody. While discussing the weather may sound boring, trite, and predictable, it is a safe and the certain ice-breaker that can help you build commonality regardless of who you are addressing. As I write this, we have icy rain! It's never a boring topic. best-motivational-speakers communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
9a7a8b2 Most people want, need, and respond positively to gestures of kindness and goodness. This universal friendliness connects humanity. best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes personable-and-friendly quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
9ad0cf3 "Charisma and charm are endearing qualities which go hand in hand to make others feel "lighter, happier, and a little in love" when they are around you." charm-quotes communication-quotes communication-skills first-impressions motivational-speaker relationship-quotes self-confidence self-esteem-quotes susan-young Susan C. Young
9adb3da I spend a great deal of time on airplanes traveling from one speaking engagement to the next. There have been times when I have sat for hours next to strangers with whom I never made eye contact or uttered a word. But then I have also met people with whom I engaged in such delightful conversation that it resulted in new business and referrals. The main difference was whether or not I took initiative to begin a conversation. customer-service-quotes initiative motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com Susan C. Young
9b10e6d How do you enter a room? How do you walk into a job interview? How do you approach a sales prospect for the first time? Accomplished leaders know that the way they make an entrance can project their confidence and set the tone for their interaction with others. Use your poise, postures, and gestures to make it grand. communication-skills customer-service-quotes expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young posture-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
9ba978a To cultivate bravery and courage, start small. Taking small, consistent steps for calculated risks will help you test your footing. Once you begin enjoying mini-victories, you will be able to build upon your small successes to escalate momentum and strengthen your courage to take bigger ones. communication-skills conquer-fear emotional-intelligence-quotes motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
9bb543a People consider trust differently. Some approach a new relationship with a degree of skepticism and want the other person to earn their trust before it is freely given. Their reluctance is often influenced by a previous experience when they were hurt, betrayed, or let down by others. best-motivational-speakers build-rapport communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
9bc514c Strive to be optimistic rather than pessimistic-- forgiving rather than a grudge holder. build-confidence communication-skills mindset-quotes motivational-speaker preparation-quotes quotes-by-susan-c-young relationship-quotes susan-young Susan C. Young
9bd2866 Do you yearn for loving, loyal relationships? Be that for others build-confidence communication-skills mindset-quotes motivational-speaker preparation-quotes quotes-by-susan-c-young relationship-quotes susan-young Susan C. Young
9befe4a "Have you ever met a new person and within seconds forgotten his or her name? It can be embarrassing, can't it? Many people will laugh, brush it off, and say, "I simply can't remember names!" But you should take remembering seriously." customer-service-quotes employee-engagement first-impressions-quotes hire-keynote-speaker motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
9bfdea6 Research has shown that smiling releases endorphins--the happy hormones that shift your physiology for improved well-being. When you smile and your eyes crinkle, your body releases chemicals that change the chemistry of your brain, lifting spirits, and reducing pain. Even when it is hard to smile and you are forcing it, positive changes take place in your physiology. body-language-quotes communication-skills expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes smiling-quotes susanspeaks-com Susan C. Young
9c7b71e "Professional Networking "The first week I lived in Madison, WI, I sought a local chapter meeting for ATD (Association for Training Development). Having belonged to the same organization in Florida, I knew it would be a comfortable way to meet new people and make new friends. Knowing we would have a lot in common, I entered the room of strangers feeling confident and hopeful. As everyone took turns introducing themselves, it was easy to see our common denominators. I briefly mentioned that I was new to the area, was a professional speaker, and a member of the National Speakers Association. Within minutes of mentioning NSA, a fellow participant approached me, shared that she was a member too, and our lively conversation began. The positive first impression we made on each was so powerful and captivating that we continued our conversations for months to come. Now, two years later, Tina and I are the best of friends and I have every confidence we will be for life. You never know when an amazing person will walk into your life when you seek common bonds and camaraderie." best-motivational-speakers communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
9c8f1aa Add a fresh twist of creativity to make a stellar impression which people won't soon forget. Granted, your venue will determine how far you can stretch and how creative you can be. Making small tweaks to your conversation starters can make a memorable impact! customer-service-quotes employee-engagement healthy-conversation motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
9cce903 Expect good things from people; they feel it. You never know who you are going to meet, and projecting approachability will open doors of opportunity for you that you may not have discovered otherwise. body-language-quotes communication-skills kindred-spirits law-of-attraction mindset-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates Susan C. Young
9d04f6b Dignity is a quiet strength which reflects your deep honor and self-respect. It is a gracious pride without narcissistic projection and portrays a calm awareness and generosity of spirit regardless of the environment or circumstances. communication-skills dignity first-impressions grace motivational-speaker relationship-quotes self-confidence self-esteem-quotes susan-young Susan C. Young
9d1eaec Knowing how to make a great first impression will enable you to more easily achieve your goals and live out your hopes and dreams to become a happier, more content you. communication-skills first-impressions relationship-quotes social-networking Susan C. Young
9d4d947 Your handshake has the power to reveal your strength of character, make a promise, demonstrate your level of respect, exercise your etiquette, and represent your business acumen. Learning how to do it well will take you far in life and in business. communication-skills customer-service-quotes emotional-intelligence-quotes first-impressions-quotes handshake-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
9d739b6 I was raised in an era when part of respecting your elders was to call them by Mr. or Mrs. When my children were growing up, an occasional child would call me Susan. It was jarring, felt disrespectful, and I did not like it. We reached a mutual agreement and their friends began calling me Ms. Susan. Perhaps this is more prevalent in the South, however, your awareness and consideration can help prevent social missteps. communication-skills customer-service-quotes employee-engagement first-impressions-quotes motivational-leadership-speaker motivational-speaker-susan-young professional-development quotes-by-susan-c-young relationship-quotes Susan C. Young
9dafc90 Watch, Listen, & Learn . . . Broaden your sense of humor by watching funny movies and shows, reading funny books, visiting live comedy shows, or enjoying YouTube clips. best-motivational-speakers build-rapport communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
9dda789 As a lifetime people pleaser, I remember trying to mold myself into the person I thought other people wanted me to be--all for the sake of being liked and accepted. It caused more pain than gain. communication-quotes communication-skills first-impressions motivational-speaker personality-development relationship-quotes social-networking susan-young trust Susan C. Young
9deb9e1 In our natural world, it is the strongest of the species that claim their space, seek out new territories, explore their surroundings, and learn how to survive and thrive. It is those same qualities that enable us to apply confidence and command to transcend the mediocre and achieve outstanding results. charm-quotes communication-quotes communication-skills first-impressions motivational-speaker relationship-quotes self-confidence self-esteem-quotes susan-young Susan C. Young
9e1c385 We all go through times of self-doubt, times when we may question our abilities and hope we can live up to the expectations of others. communication-skills first-impressions motivational-speaker passionate-living relationship-quotes self-confidence self-esteem self-esteem-quotes susan-young Susan C. Young
9e81199 Be Brave. Bravery takes fortitude--put yourself on the line, even if you risk failing, falling, being embarrassed, or looking stupid--if being brave were easy, more people would be. Just try it! customer-service-quotes employee-engagement motivational-speaker-susan-young networking positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success susanspeaks-com Susan C. Young
9eb9ef6 "Is it possible to be friendly and engaging every day? Of course not. Everyone has their moments. I once read a quote from an anonymous author who said, "It's okay to have a bad day-- just don't unpack and live there." I love that. As an example, imagine waking up and stubbing your toe as you get out of bed. You can respond in one of two ways. You can allow it to start your day off on the wrong foot and go through the rest of your day in a bad mood--souring everything and everyone in your path. OR . . . you can say, "Oh great--sh*t happens, the day's got to get better from here!" Then set your intention to look for the good things that head your way for the rest of the day. You have the power to pick." best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes personable-and-friendly quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
9ee4ea3 Being brave is not for the light-hearted. Bravery takes fortitude--the very act of bravery prevents anyone from knowing you were ever afraid in the first place. communication-skills emotional-intelligence-quotes motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com take-initiative Susan C. Young
9f1dd65 Your thoughts, beliefs, and interpretations filter how you see everything in your world--and here is the clincher--you get to choose! build-confidence communication-skills mindset-quotes motivational-speaker preparation-quotes quotes-by-susan-c-young relationship-quotes susan-young Susan C. Young
9f55a38 We are comforted when a person, place, or business is warm and inviting. Making us feel this way increases the likelihood that we will want to learn more, do business with them, or pursue a meaningful interaction. body-language-quotes communication-skills kindred-spirits law-of-attraction mindset-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates Susan C. Young
9f5eacb "To remember people's names, "Write it Down! --Whether you write their name down on the back of a card, a receipt, a handout, or in a notebook, this simple act will help you remember." customer-service-quotes employee-engagement first-impressions-quotes hire-keynote-speaker motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
9f68aca When having lunch or dinner at a long rectangular table, I prefer to take a middle chair so that I can turn to my left or to my right to make meaningful conversation with the people in attendance. When I have been seated at the very end, it can prove to be difficult to speak, hear, and connect with everyone there. Think ahead, and whenever possible, put yourself in the middle of the action! communication-skills customer-service-quotes emotional-intelligence-quotes expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
9fa330f I recently heard of a real estate professional who LOVES to cook. So, her niche market? Foodies. She attends local restaurant events and cooking classes and turns strangers into friends and clients. Her closing gift to new homeowners? A recipe box. Then she sends new recipe postcards every month to tuck inside. Isn't that a smart way to stay connected in a meaningful way? best-motivational-speakers communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
a02d063 Throw out and discard all negative energy that comes your way and find the positives in the situations. You may be having a bad day at work or a lot to do, but be thankful you have a job to go to while many others do not. Always fuel your life with positive energy if you want to be successful. body-language-quotes communication-skills kindred-spirits law-of-attraction mindset-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates Susan C. Young
a03748c Move beyond yourself to serve a greater purpose and vision. Learn to mix, mingle, and glow, thus helping others feel more comfortable, at ease, important, and connected. communication-skills customer-service-quotes emotional-intelligence-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
a038da2 Understanding Personality Styles Helps You: * Communicate more easily with others by understanding their perspectives. * Adapt your behavior to resonate with others. * Develop deeper levels of compassion, patience, and communication. * Deliver personalized customer service. * Build trust and rapport faster. * Nurture existing relationships. * Make more sales. * Feel more confident networking. * Realize that people behave the way they do for their reasons, not yours. * Appreciate the diversity of teammates, family members, friends, and work groups. * Unify your teams and get the best out of your people by focusing on their strengths, aligning their styles with their assigned positions, and knowing how to motivate and reward them. employee-engagement first-impressions-quotes hire-keynote-speaker introvert-or-extrovert motivational-leadership-speaker personality-styles quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
a0c04c4 To make a positive first impression, where is the best place to wear a nametag? Since we shake hands with our right hand, placing your nametag on the right side of your body will make it quickly visible for the best eye contact. Within a few inches of your collar bone and right shoulder will provide greater visibility even when you are sitting down. customer-service-quotes employee-engagement first-impressions-quotes motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes team-building Susan C. Young
a1032ba Gracious pride is a wonderful quality when it is used for good; it brings out the best in you and encourages the best in others. communication-skills dignity first-impressions grace motivational-speaker relationship-quotes self-confidence self-esteem-quotes susan-young Susan C. Young
a1e7881 The Broaden-and-Build Theory in Positive Psychology suggests that positive emotions initiate upward spirals of positivity which contribute to our optimal well-being. It is no wonder positive people are more likely to make a positive impact! body-language-quotes communication-skills energy-quotes expansion-quotes mindset-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
a1f0d98 "Voice Value. Your voice makes a first impression. Is your voice coming across as smart, friendly, and positive or ignorant, rude, and negative? The way you deliver the words is your "vocal image." employee-engagement first-impressions-quotes hire-keynote-speaker introvert-or-extrovert motivational-leadership-speaker public-speaking quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
a1f3336 Discretion is the Larger Part of Valor Discretion represents both your personal self-respect and the respect you have for other people. A discreet person has the wisdom to differentiate between good and bad, right and wrong, and favorable and unfavorable. best-motivational-speakers build-rapport communication-skills customer-service-quotes discretion first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
a26c5bd "The purpose of a relationship is to decide what part of yourself you'd like to see "show up", not what part of another you can capture and hold. There can be only one purpose for relationships - and for all of life: to be and to decide Who You Really Are. [...] The test of your relationships has had to do with how well the other lived up to your ideas, and how well you saw yourselves living up to his or hers. Yet the only true test has to do with how well you live up to yours. Relationships are sacred because they provide life's grandest opportunity - indeed, its only opportunity - to create and produce the experience of your highest conceptualization of Self." friendships people-relations people-skills relationship-advice relationship-quotes relationships Neale Donald Walsch
a280068 To remember people's names, wash, rinse, repeat--Repeat a person's name upon introduction, throughout the conversation, and as you bid farewell. Try it both in your mind as well as out loud. Avoid nicknames unless otherwise invited. customer-service-quotes employee-engagement first-impressions-quotes hire-keynote-speaker motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
a283566 Your mindset buffet is filled with possibilities that can feed your heart, mind, and soul if you will simply serve yourself and go for it! Choose wisely, my friends, choose wisely. build-confidence communication-skills mindset-quotes motivational-speaker preparation-quotes quotes-by-susan-c-young relationship-quotes susan-young Susan C. Young
a29e3d7 "Many hospitality companies follow the "5 and 10 Rule," whereby when a customer is within ten feet of the employee, they should provide acknowledgement with eye contact and a genuine smile. When the customer is within five feet, it is encouraged to provide a warm welcome, sincere greeting, a friendly gesture, and offer to help, or to engage him or her in conversation." communication-skills customer-service-quotes emotional-intelligence-quotes expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
a2ad471 If you want to attract greater success, prosperity, health, and to enjoy more fulfilling relationships, craft your speech to affirm and manifest them. customer-service-quotes employee-engagement first-impressions-quotes hire-keynote-speaker motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
a350667 Sometimes we meet folks who appear rather plain, yet when they speak from a heart of service, love, compassion, and wisdom, they instantly become respected favorites. communication-quotes communication-skills first-impressions motivational-speaker personality-development relationship-quotes social-networking susan-young trust Susan C. Young
a418760 "Welcome" is a word to use often! Leaders who maintain an open-door policy inspire trust, teamwork, and healthier communication. They are more likely to earn respect, gain buy-in, and foster collaboration." body-language-quotes communication-skills kindred-spirits law-of-attraction mindset-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates Susan C. Young
a44ef3d Do you ever sit back and wonder how and why other people are so successful, productive, or accomplished? What is the driver that inspires them to go for the gold, seize opportunities, and make things happen? customer-service-quotes initiative motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com Susan C. Young
a493bf3 Put the right people in the right positions to ensure their personal strengths and talents are being utilized and appreciated. communication-quotes communication-skills confidence first-impressions integrity motivational-speaker passionate-living relationship-quotes susan-young Susan C. Young
a4b0065 For others to be generous it requires that a person accept their generosity for the cycle to be completed. communication-skills confidence first-impressions generosity-quotes integrity motivational-speaker passionate-living relationship-quotes susan-young Susan C. Young
a4f43c8 "Be the "Liker" "If you want to be liked, BE THE LIKER!" This was some of the best advice my enlightened mother ever gave me. Throughout my childhood, teen years, and adulthood, this golden nugget of simple wisdom empowered me to take personal responsibility for developing friendships. When you want to reach out, make new friends, and increase your likeability factor, step up and "like" others first. They will usually mirror your initiative and like you back." customer-service-quotes initiative motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com Susan C. Young
a5401d9 Your tone of voice can be conveyed in both the words you speak and in the words you write. communication-skills customer-service-quotes employee-engagement motivational-leadership-speaker motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
a58f824 "Being "appropriate" means being suitable, fitting, relevant, or proper in a situation. What may be appropriate in one circumstance can be terribly inappropriate in another. How does one discern? Sometimes it is simply a matter of maturity and experience." customer-service-quotes employee-engagement mindfulness motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
a5d3e28 "Being Nice Has Its Limitations. While you will certainly attract more bees with honey, there are times when being nice can backfire. Take it from a naturally kind person, being a "bitch" has its time and place. There will be times when you must engage with mean, rude, and inconsiderate people." customer-service-quotes emotional-intelligence-quotes just-be-nice motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
a630e83 Sometimes we break people's trust accidentally. An infraction such as not returning a phone call, missing a deadline, being late for an appointment, divulging a confidence, or speaking out of turn can damage our perceived character and reputation. best-motivational-speakers build-rapport communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
a64102f "A closed-ended question, however, is one which could be answered with a one-word answer or a simple "yes" or "no." It can bring a dynamic dialogue to an awkward halt or stalemate. You can easily flip the encounter around by making a little more effort." best-keynote-speakers best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
a6afd48 "As Americans, we typically move full steam ahead without much regard to mindfulness or thoughtful reflection, often to one's own detriment. Yet it is that same propensity for bold action which makes fulfilling the "American Dream" possible--where an immigrant can come to our country with nothing and achieve extraordinary things." -- customer-service-quotes employee-engagement mindfulness motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
a6b54a6 Think about the things in life that elicit passion in you and make you happy. communication-quotes communication-skills confidence first-impressions integrity motivational-speaker passionate-living relationship-quotes susan-young Susan C. Young
a6c6a01 Your healthy self-esteem is one of the most significant and powerful drivers in your life. It drives your perceptions, attitudes, opinions, relationships, communications, and your decisions. communication-skills first-impressions motivational-speaker passionate-living relationship-quotes self-confidence self-esteem self-esteem-quotes susan-young Susan C. Young
a70f576 UN-Impressives of the Poor Listener * Thinking about what you should have done, could have done, or need to do. * Allowing your emotional reactions to take over. * Interrupting the person talking. * Replying before you hear all the facts. * Jumping to conclusions and making assumptions. * Being preoccupied with what you're going to say next. * Getting defensive or being over-eager. * One-upmanship--feeling the urge to compete and add something bigger, better, or more significant than what the speaker has to share. * Imposing an unsolicited opinion. * Ignoring and changing the subject altogether. communication-skills customer-service-quotes healthy-conversation motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
a72ab86 A smile is one of the most powerful and important body language cues we share with others--and as such a heartfelt emotion, it's impossible to express its effect on others in words. body-language-quotes communication-skills expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes smiling-quotes susanspeaks-com Susan C. Young
a73ad94 An important part of dressing for success is not only wearing something well but making sure it is appropriate for the occasion or the environment. branding communication-skills dress-for-success motivational-speaker quotes-by-susan-c-young relationship-quotes success susan-young Susan C. Young
a745284 Applied in ways that are authentic to you, these concepts are powerful and can positively impact and influence every type of relationship. communication-skills first-impressions relationship-quotes social-networking Susan C. Young
b61a243 Discretion & Good Judgment . . . The flagrant lack of decorum, reckless behavior, and poor judgment exhibited in our world today continues to astound. Even those who never dreamed they'd be caught in their most embarrassing moments risk public exposure from the ever-present smart phones and non-stop social media. best-motivational-speakers build-rapport communication-skills customer-service-quotes first-impressions-quotes fun-and-humor quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
b6742ab "Having a sense of humor can be one of your greatest assets and equip you with an undeniable "attractor factor." The benefits extend far past a quick wit and spontaneous laughter. It can help you lower stress levels in yourself and others, diffuse difficult situations, interact more easily, and provide health benefits for improved well-being." best-motivational-speakers build-rapport communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
b699695 Doesn't it feel great when someone does something nice for you? Especially when you're not expecting it? The irony is that they are getting as much joy by giving as you are by receiving. communication-skills confidence first-impressions generosity-quotes integrity motivational-speaker passionate-living relationship-quotes susan-young Susan C. Young
b6fdc05 When you sincerely want to connect on deeper levels and encourage other people to talk about themselves, use open-ended questions to stimulate your conversation and get the ball rolling. best-keynote-speakers best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
bad2022 We tend to listen to the people who believe in their own words as opposed to those who don't. When we feel their conviction, they earn our buy-in. charm-quotes communication-quotes communication-skills first-impressions motivational-speaker relationship-quotes self-confidence self-esteem-quotes susan-young Susan C. Young
bad7978 Although my sister, Liz, is socially engaging and very confident with people, she tends to more of an introvert. She generates energy from the inside, from center to circumference, and would rather have one-on-one conversations to connect quietly and deeply. I, on the other hand, am energized by walking into a room filled with three hundred strangers; I like to meet as many people as possible and walk out with new friends. After all that excitement, however, I am content to go home and curl up with a good book in complete silence. Is one of us right and the other one wrong? No. We are just different. employee-engagement first-impressions-quotes hire-keynote-speaker introvert-or-extrovert motivational-leadership-speaker personality-styles quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
baf5c45 Use Discretion & Good Judgment. Don't share your most embarrassing moments with public exposure. Doing what is right is not always easy and can require uncommon courage. Be brave my friends, living right is its own reward. best-motivational-speakers build-rapport communication-skills customer-service-quotes discretion first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
bd5dca0 The times, they are a-changing! What was once defined by tradition, respect, and custom has evolved into a relaxed and casual society. What is acceptable and normal today would never have been permitted in the past. branding communication-skills dress-for-success motivational-speaker quotes-by-susan-c-young relationship-quotes success susan-young Susan C. Young
bd664a6 There are new habits you can adopt starting NOW that make you approachable and encourage other people to engage with you. body-language-quotes communication-skills kindred-spirits law-of-attraction mindset-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates Susan C. Young
be9a0e7 "Mingle * Be the connector--introduce people to each other who may not otherwise connect. * Be a conversation fire starter; point out what people have in common as you are introducing them. * Seek out the folks who may appear to be shy, or awkward, or wallflowers. Find ways to build trust and comfort. Engage them with a kind word to pull them out of their shell. * Arrive early and stay late; connect with people before and after your event. * Stretch beyond your comfort zone to speak with, sit with, and start conversations with people whom you do not know. * Offer to refill someone's drink or clear their plate. * Encourage introductions: "There is someone whom I would love for you to meet . . ." customer-service-quotes motivational-speaker-susan-young networking positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com Susan C. Young
bf16212 "My man Daniel sees twenty patients a day, many of whom he has never met before their appointment. With only fifteen to twenty minutes to spare, he has no choice but to use the gift of gab to connect quickly. He said, "Small talk is easier than big talk, especially with someone you do not know. It is an easy stepping stone to help you break the silence for more comfortable conversation. This initial form of communication opens the door for big talk." Find ways to start small talk with new people and they will be impressed by your friendly disposition and sincere interest." employee-engagement first-impressions-quotes hire-keynote-speaker introvert-or-extrovert motivational-leadership-speaker personality-styles quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
c233530 If you truly want to impress someone, remember points they shared in previous conversations and mention it when you reconnect. best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes showing-interest speaker-susan-young trust Susan C. Young
c2536bd When your speaking style is clear, confident, and concise, your listeners will perceive you as such. communication-skills customer-service-quotes employee-engagement motivational-leadership-speaker motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
c4fab65 What determines whether the usage is acceptable or inappropriate? If you want to make a great first impression with positive impact, it is essential that you know there is a difference. communication-skills customer-service-quotes employee-engagement first-impressions-quotes motivational-leadership-speaker motivational-speaker-susan-young professional-development quotes-by-susan-c-young relationship-quotes Susan C. Young
c9748e6 11 Ways to Be More Engaged 1. Care about others. 2. Be 100 percent in the moment. 3. Keep focus on the person you are serving. 4. Try to get involved, engaged, and interactive. 5. Show interest in what matters to other people by listening, acknowledging, and responding. 6. Arrive in the moment anticipating creating a valuable interaction for yourself and others. 7. Move towards the things that inspire you and provide a sense of joy and connection. 8. Reconnect with the essence of yourself and be grounded in that essential relationship. 9. Maintain eye contact and deliver the non-verbal cues that you are fully with the other person. 10. Limit distractions-- close the door, silence your phone, hold calls, put tasks aside, etc. 11. Show up to the moment being your best and giving your best. customer-service-quotes employee-engagement motivational-speaker-susan-young networking positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success susanspeaks-com Susan C. Young
cd3f7a9 Smile generously at others and you may find that their smiles are returned right back to you. build-confidence communication-skills mindset-quotes motivational-speaker preparation-quotes quotes-by-susan-c-young relationship-quotes susan-young Susan C. Young
ce1a7c8 Unfortunately, while people may be considerate with their illness, they often lack the same consideration with their bad attitudes, not thinking twice about spewing their negative energy on everyone around them and making others sick in the process. Talk about making a bad impression, much less setting you up for an unfavorable outcome! body-language-quotes communication-skills energy-quotes mindset-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
ceb53d5 On a recent business trip, I reunited with a friend I had not seen in twenty years. After having a lovely lunch meeting, we came out of the restaurant to walk towards the parking lot. He automatically moved me to the inside of the sidewalk as he walked along the curbside. His orientational awareness illustrated a chivalrous gesture of protection and respect which impressed me greatly. customer-service-quotes employee-engagement mindfulness motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
cf141e3 Since your mindset can make you or break you, how is it going? Is it representing you well or does it need a complete overhaul? build-confidence communication-skills mindset-quotes motivational-speaker preparation-quotes quotes-by-susan-c-young relationship-quotes susan-young Susan C. Young
d165043 Check Your Ego at the Door. A big part of creating valuable, long-term connections requires setting your ego aside. For some, it's a struggle to not be the center of attention, of the conversation, or of the universe! People feel more valued, respected, and connected when they feel seen and heard. And that's hard to do if it's always all about you. Once you get into the practice of connecting and communicating with people in a way that draws them to you, conversations will be more engaging, and the end result is much more rewarding. best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes showing-interest speaker-susan-young trust Susan C. Young
d20db37 To Polish the Gold & Help Others Shine . . . Flip your positivity switch: What is your first instinct? If you are quick to find fault, look for the negative, or complain about another person, knock it off! It makes you less fun to be around. When you feel those negative thoughts and judgments coming in, catch yourself and STOP! find-the-best-in-others how-to-be-complimentary motivational-speaker-susan-young polish-the-gold positive-first-impression-quotes positivity-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
d261002 Decide today to take a stand, make a plan, and get. No one ever said it was going to be easy and wouldn't require effort. It will sometimes require that you go against the grain, face great challenge, conquer fear, overcome obstacles, and bounce back when knocked down. Choose to keep moving and don't give up. And if your ship still doesn't come in--swim out to it! customer-service-quotes initiative motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com Susan C. Young
d297f74 "The Gift of Gab She continued by saying, "Many people dismiss small talk as being a waste of time. If you think small talk is not worthy of your time you are making a big mistake. It is actually one of the best ways for you to get to know someone. Don't be afraid to share a little bit about yourself so that you give another person enough information to ask questions. Small talk is the biggest talk we do." employee-engagement first-impressions-quotes hire-keynote-speaker introvert-or-extrovert motivational-leadership-speaker personality-styles quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
d2b2f86 As you use fun and humor to reduce tension and connect with laughter, light-heartedness will prevail. Exercising discretion and good judgment in your communication will leave your listener feeling like they have met a person of substance and style. customer-service-quotes emotional-intelligence employee-engagement first-impressions-quotes hire-keynote-speaker quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
d2de00c To 'up your game' means, simply, to make the effort to improve what you are doing--to amplify, boost, or strengthen your talents or performance. communication-skills first-impressions relationship-quotes social-networking Susan C. Young
db98f5e "Whoever came up with the idea that "nice guys finish last" must have been either very jaded or downright malicious. Why would a caring, emotionally healthy human being ever think that being "un-nice" is a virtue? Anyone who wants to get ahead in life and have quality outcomes needs to understand that kindness is a strength. You will move forward faster by making friends rather than foes." customer-service-quotes emotional-intelligence-quotes just-be-nice motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
dbae653 The days of the pushy salesmen and self-serving narcissists are over. That type of behavior quickly alienates and pushes people away because it offends and can't be trusted. communication-quotes communication-skills first-impressions personality-development relationship-quotes social-networking trust Susan C. Young
dccbbf8 "Don't you love meeting an approachable person? They roll out the proverbial "welcome mat." Their energy and engaging openness make us feel safe. They project the messages, "I'm so glad to meet you. I like you. Tell me more about you. I'm so glad that you're here," without even saying a word." body-language-quotes communication-skills kindred-spirits law-of-attraction mindset-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates Susan C. Young
dfd7102 Coordinating your gestures with someone's subtle behaviors, can help you gain understanding, realize comfortable compatibility, and develop mutual trust. communication-skills law-of-attraction-quotes mindset-quotes mirroring motivational-speaker-susan-young neuro-linguistic-programming quotes-by-susan-c-young reciprocity relationship-quotes Susan C. Young
e05d75a To cultivate bravery and courage, interview brave people and learn their secrets. Whom do you know that displays courage and confidence? Ask them for their best practices, mimic their actions, follow their steps, utilize their methods. Ask if they will mentor you. communication-skills conquer-fear emotional-intelligence-quotes motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
e19040c Do you have a dream or desire that is burning a hole in your soul? Something that lights your fire and brings you simple pleasure? communication-quotes communication-skills confidence first-impressions integrity motivational-speaker passionate-living relationship-quotes susan-young Susan C. Young
e1b67dc When trust is broken, foundational cracks occur which weaken the entire relationship. As with concrete, no amount of filling and patching you apply with the hope of fortifying the fracture will ever repair the weakness caused by the rift. best-motivational-speakers build-rapport communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
ef71d94 Encourage others to talk about themselves by asking questions and listening with genuine interest. Demonstrating such mutual respect will make you all the more fascinating for kinship and camaraderie. customer-service-quotes emotional-intelligence employee-engagement first-impressions-quotes hire-keynote-speaker quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
ef9f3ad Punctuality Plus. When you have scheduled an appointment, or have made a commitment, you have essentially made a promise. Being punctual demonstrates your consideration for others and that you can be depended upon. branding communication-skills healthy-habits motivational-speaker quotes-by-susan-c-young relationship-quotes speaker-susan-young success Susan C. Young
f0cdf77 Smiling is truly one of the most generous gifts you can give to another. You never know when your smile may inspire the sad, encourage the hopeless, heal a heart, or change someone's world for the better. communication-skills expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes smiling-quotes susanspeaks-com Susan C. Young
f14e8b8 Being a keen observer, I would think to myself, who is approachable? Who is someone I'd like to know? Who is putting out welcoming vibes? body-language-quotes communication-skills kindred-spirits law-of-attraction mindset-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates Susan C. Young
f1589e4 Situational awareness enables you to observe your periphery with a clear vision and emotional foresight, which may inevitably keep you socially, physically, or professionally out of harm's way. Connect the dots. customer-service-quotes employee-engagement mindfulness motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
f16bb00 Your education is one of the greatest treasures you can ever acquire and something no one can ever take away from you. branding communication-skills healthy-habits motivational-speaker quotes-by-susan-c-young relationship-quotes speaker-susan-young success-quotes Susan C. Young
f16d270 Steer clear of negativity and set boundaries so that when people bring it on, you can engage your force-field to deflect their distracting energy. charm-quotes communication-quotes communication-skills first-impressions motivational-speaker relationship-quotes self-confidence self-esteem-quotes susan-young Susan C. Young
f1fbd99 Instant chemistry feels great! It is a raw, organic emotion. The art and science of relationship chemistry is still a mystery to me, but it is always a delight when it happens. You certainly know when you feel it, and that sizzle begins many a new relationship. body-language-quotes communication-skills kindred-spirits mindset-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-chemistry relationship-quotes soul-mates Susan C. Young
f2022c2 Your smile draws people to you as it simultaneously brings out the best in you both. body-language-quotes communication-skills expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes smiling-quotes susanspeaks-com Susan C. Young
f2378ae Use questions to find out where people are, where they want to be, and how you can help them cross the great divide. When I was in real estate, there were times when brand new clients would get into my car for a day of touring and house hunting. In many cases, I had never met them before. My first goal was to break the ice and build rapport as fast as possible so that our time together would be enjoyable, interactive, and successful for all of us. best-keynote-speakers best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust Susan C. Young
f2aaa3d "For many people and companies, the only place they are seen by others "in person" is on the Internet. Having a stand-out, consistent brand is imperative." branding communication-skills motivational-speaker quotes-by-susan-c-young relationship-quotes success susan-young Susan C. Young
f2ad19e Arriving on time for your engagements demonstrates preparation, respect, integrity, and enthusiasm, all of which serve to make a positive impression on the people whom you are meeting, especially when they are depending on you--or paying you! communication-skills make-a-great-first-impression motivational-speaker punctuality-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young success-quotes time-management-quotes Susan C. Young
f2ae7cc "Being "out of sync" happens all the time . . . * Have you ever begun a discussion when the timing was not right and your message was subsequently rejected? * Have you ever said the right thing at the wrong time and ended up looking stupid or inappropriate? * Or perhaps rather than having a positive or a negative effect, your message fell on deaf ears and had no effect at all? * Has your poor timing ever resulted in social awkwardness, humiliating rejection, or alienation? * Has anyone ever attempted a serious discussion with you in the middle of your day when you were overwhelmed by phone calls, emails, and appointments?" employee-engagement first-impressions-quotes hire-keynote-speaker introvert-or-extrovert motivational-leadership-speaker personality-styles quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
f2b3574 Orientation & Proximity. Be aware of the orientation between yourself and others so that you can be sensitive and responsive to their comfort zones. communication-skills customer-service-quotes emotional-intelligence-quotes motivational-speaker-susan-young proximity-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
f2be2fd If the skill of participatory listening came effortlessly and easy for everyone, there would not be so many misunderstandings, communication breakdowns, irritations, and frustrations. communication-skills customer-service-quotes healthy-conversation motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
f2cbe84 Healthy self-esteem rests upon a strong foundation of core values and an inclination to act and speak in alignment with those values. communication-skills first-impressions motivational-speaker passionate-living relationship-quotes self-confidence self-esteem self-esteem-quotes susan-young Susan C. Young
f31ec23 Look at the single words below; wear these emotions on your face for just a moment. Try them on for size and note how they make you feel: Happiness. Fear. Anger. Sadness. Contempt. Surprise. Disgust. These are the basic human emotions which communicate with clear understanding across cultures, languages, and countries. In other words, a smile naturally conveys happiness and a frown naturally conveys sadness, no matter where you may be using your passport. communication-skills customer-service-quotes expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes smiling-quotes susanspeaks-com Susan C. Young
f362f40 My success with customers on the telephone wasn't by using pushy sales methods, but by engaging people in meaningful conversations which could lead to friendships on the phone before I ever met them. I would ask questions, listen to their stories, respond to their needs, develop rapport, and earn their business. When we would finally meet in person, it felt less like an introduction and more like a reunion. It was not only good business, we had fun in the process! communication-skills customer-service-quotes healthy-conversation motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
f38ba6d Since non-verbal signals have five times the impact of verbal signals, paying attention to the image you are projecting is crucial to your first impressions. communication-skills customer-service-quotes expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young posture-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
f3fd8f6 The first step in getting unstuck and moving forward is to examine what is holding you back from taking action. The power is yours to set your intention and take the action needed to create the life you desire. You are in control of your initiative--be proactive. customer-service-quotes initiative motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com Susan C. Young
f413162 "The Words You Think "Your thoughts lay the foundation for your life's experience. Are you utilizing your thoughts for your highest good or are they harmful to you and others? Are your thoughts building you up or tearing you down? Notice the quality of your words and ask yourself these questions." customer-service-quotes employee-engagement first-impressions-quotes hire-keynote-speaker motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young Susan C. Young
f413181 We must remember that some hand gestures which are commonly used and widely accepted in the U.S. might be considered rude or offensive in other countries. As always, I encourage you to be mindful of how and where you use certain gestures to assure you maintain your professionalism and positive impressions. communication-skills customer-service-quotes expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young posture-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com Susan C. Young
f449b66 Consider how others may feel about you before, during, and after talking. Are you projecting an attitude that results in others feeling accepted and welcome? Are you encouraging people to speak and engage with you through your approachability? body-language-quotes communication-skills kindred-spirits law-of-attraction mindset-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes soul-mates Susan C. Young
f449ff2 Identify confident people whom you admire and respect and notice what they do differently to project such confidence. Learn by observing role models. charm-quotes communication-quotes communication-skills first-impressions motivational-speaker relationship-quotes self-confidence self-esteem-quotes susan-young Susan C. Young
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