1
2
3
5
8
12
20
33
52
83
133
213
340
543
867
1384
2208
3346
3522
5443
5619
6757
7016
7017
7018
7019
7020
7581
8098
8422
8625
8752
8832
8882
8913
8932
8945
8953
8957
8960
8962
8963
8964
8965
▲
▼
| Link | Quote | Stars | Tags | Author |
| 40bc664 | 12 Simple Ways to Deliver Service Beyond Self 1. Make it Easy for People to Do Business with You. 2. Be an Awesome, Sincere Listener. 3. Listen to Customers' Words and tone of voice, body language, and how they feel. Ask questions, listen, and meet them on their level. Explain, guide, educate, assist and do what is necessary to help them get the information they need to fully understand regarding their question or issue. 4. Show Enthusiasm.. | customer-service-quotes motivational-speaker-susan-young positive-first-impression-quotes positivity-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com | Susan C. Young | |
| d261002 | Decide today to take a stand, make a plan, and get. No one ever said it was going to be easy and wouldn't require effort. It will sometimes require that you go against the grain, face great challenge, conquer fear, overcome obstacles, and bounce back when knocked down. Choose to keep moving and don't give up. And if your ship still doesn't come in--swim out to it! | customer-service-quotes initiative motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com | Susan C. Young | |
| c58f08c | It's party time! | Al Hurricane | ||
| 7c76e38 | When you have orientational awareness, your perceptions and impressions are based on location and proximity. Orientation may imply hierarchy, position, and prestige, or be the result of habits, traditions, and perceptions. | customer-service-quotes employee-engagement mindfulness motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com | Susan C. Young | |
| 4aec07e | In America, when a man walks in front of a woman it may imply that they are not equals and he is exerting dominance over her, or being arrogant and rude. In a different culture, however, it may be presumed that he is someone worthy of profound respect and is protecting her by going first. | customer-service-quotes employee-engagement mindfulness motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com | Susan C. Young | |
| f67d336 | It's Microsoft versus mankind, with Microsoft having only a slight lead | Larry Ellison | ||
| ceb53d5 | On a recent business trip, I reunited with a friend I had not seen in twenty years. After having a lovely lunch meeting, we came out of the restaurant to walk towards the parking lot. He automatically moved me to the inside of the sidewalk as he walked along the curbside. His orientational awareness illustrated a chivalrous gesture of protection and respect which impressed me greatly. | customer-service-quotes employee-engagement mindfulness motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com | Susan C. Young | |
| 24f77c6 | As soon as someone believes you cannot be trusted, you are stopped dead in your tracks. Whether this perceived loss of trustworthiness is true or false, the perception alone can be damaging. | best-motivational-speakers build-rapport communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust | Susan C. Young | |
| 51d7606 | I've Got to Trust You to Like You People want to do business with people whom they like and trust. If anything in a business presentation raises concerns or doubt about your trustworthiness, everything shuts down. And then there's little hope of moving forward in a positive way--you're done. | best-motivational-speakers build-rapport communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust | Susan C. Young | |
| 6a213b5 | Meeting someone for the first time has significance, but for some people, the awkwardness can be so great that they avoid a conversation altogether. The person who may be shy, introverted, or afraid of sounding stupid may just choose to remain silent rather than take the risk of engaging in embarrassing dialogue. | customer-service-quotes employee-engagement healthy-conversation motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com | Susan C. Young | |
| b6b539b | Going with Your Gut Your natural instincts are a great barometer for a person's trustworthiness. Listen to your gut when something feels amiss. When your natural "Spidey-Sense" kicks in, it may alerting you to red flags you would not see on the surface otherwise." | best-motivational-speakers build-rapport communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust | Susan C. Young | |
| b5ad591 | 10 Ways to Be More Personable and Friendly 1. Listen more than you speak. 2. When you do speak, ask questions of the other person before volunteering your own story. 3. Show a genuine interest in what the other person has to share. 4. Keep the focus on the other person. People love to talk about themselves--their kids, their significant other, their pets, their job, etc. 5. Keep a positive attitude, a smile, and eye contact. 6. Be the g.. | best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes personable-and-friendly quotes-by-susan-c-young relationship-quotes speaker-susan-young trust | Susan C. Young | |
| 199e553 | Mix, Mingle, Glow. Stretch beyond your own comfort zone to speak with, sit with, and start conversations with people whom you do not know. Take the initiative to help other people capture the spotlight and shine. | customer-service-quotes employee-engagement motivational-speaker-susan-young networking positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success susanspeaks-com | Susan C. Young | |
| 16cd797 | While some may consider being friendly an appealing personality trait, I challenge you to see it as a valuable skill. In a world where we are continuously bombarded with negativity and anxiety is at an all-time high, a warm and friendly person is a welcome relief. Training yourself to be the friendly "calm in the storm" makes you a true asset to your business, your family, and your community." | best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes personable-and-friendly quotes-by-susan-c-young relationship-quotes speaker-susan-young trust | Susan C. Young | |
| ebded11 | Is it better to be interested or interesting? Good question. People will be more interested in you when you first demonstrate that you are interested in them. | best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes personable-and-friendly quotes-by-susan-c-young relationship-quotes speaker-susan-young trust | Susan C. Young | |
| b136f8f | Be fiercely curious about who they are, what they do, what they like, and what they need. If you pay attention to them, they will pay attention to you. | best-motivational-speakers communication-skills curiosity-and-being-interested customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust | Susan C. Young | |
| 70be8f1 | communication skills, quotes by Susan C Young, relationship quotes, trust, speaker Susan Young, first impressions quotes, best motivational speakers, best keynote speakers, curiosity and being interested, customer service quotes | best-motivational-speakers communication-skills curiosity-and-being-interested customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust | Susan C. Young | |
| 08144ec | Graciously Accepting a Compliment. How many times have you offered someone a sincere compliment only to have it thrown back in your face as if your assessment were wrong? How did you feel? Women are notorious for this social misstep and poor maneuver. Why do they do it? Rejecting a compliment makes the compliment-giver feel as though they should have said nothing. | find-the-best-in-others how-to-give-a-compliment motivational-speaker-susan-young polish-the-gold positive-first-impression-quotes positivity-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com | Susan C. Young | |
| b05c383 | What is the motive behind your services? If it is self-centered, self-serving, and lacking consideration for others, then earning people's trust, rapport, and business will inevitably be more of a struggle. A self-serving agenda throws up red flags which stop relationships dead in their tracks. It can destroy trust, make people wary of your intentions, and push customers to your competition. | customer-service-quotes motivational-speaker-susan-young positive-first-impression-quotes positivity-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com | Susan C. Young | |
| 82172ee | Years ago, my childhood friend Steve lost his father. Since Steve had left Tallahassee shortly after high school graduation, we had not seen each other for over a decade. Upon learning of his father's funeral, I made plans to attend to "be there." After the service, I approached the family's receiving line. When Steve saw me, he was stunned that I had made the effort to be there for him. We both cried as we hugged and he said, "I can't te.. | customer-service-quotes initiative motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com | Susan C. Young | |
| 5c908ee | Contextual awareness represents a continuum of behaviors, which illustrates how and why groups of people unite or divide among cultures. | customer-service-quotes employee-engagement mindfulness motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com | Susan C. Young | |
| b231516 | Ignoring his advice, I got up, walked over, gently rested my hands on two of their shoulders and said, "Ladies, I have to tell you how much you have impressed me. I just moved to Madison from Florida and left behind all my girlfriends. I have been sitting over there admiring your friendships. You remind me so much of my girlfriends back home and I had to come over and speak with you." And without missing a beat, I next asked, "Can I be your.. | customer-service-quotes initiative motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com | Susan C. Young | |
| 5b27755 | Begin to take the initiative when you want to meet someone new. Be the one who steps forward first. Simply say hello and begin a conversation. | customer-service-quotes initiative motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com | Susan C. Young | |
| 9adb3da | I spend a great deal of time on airplanes traveling from one speaking engagement to the next. There have been times when I have sat for hours next to strangers with whom I never made eye contact or uttered a word. But then I have also met people with whom I engaged in such delightful conversation that it resulted in new business and referrals. The main difference was whether or not I took initiative to begin a conversation. | customer-service-quotes initiative motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com | Susan C. Young | |
| 02a3028 | Being grounded in your lifelong culture and your personal perspective, you are comfortable with the way you see things and may believe it is the best and only way. | customer-service-quotes employee-engagement mindfulness motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com | Susan C. Young | |
| e1b67dc | When trust is broken, foundational cracks occur which weaken the entire relationship. As with concrete, no amount of filling and patching you apply with the hope of fortifying the fracture will ever repair the weakness caused by the rift. | best-motivational-speakers build-rapport communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust | Susan C. Young | |
| b200117 | Your first words will not only shape your first impression, they can create amazing connections, lead you to your dream job, or help you discover a new best friend--or accomplish exactly the opposite. | customer-service-quotes employee-engagement healthy-conversation motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com | Susan C. Young | |
| d6aca42 | Take steps to be humble, sincere, and authentic, and apologize if necessary. If a relationship is valuable to you, it is worth your concern and effort to make it right. | best-motivational-speakers build-rapport communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust | Susan C. Young | |
| bda264f | Hostess with the Mostest "Think of a time when you have had a party in your home or had friends over for dinner. Didn't you want to make sure they were nurtured, cared for, and well-taken care of? Didn't you want your guests to interact with each other and enjoy the experience so they would remember it fondly?" | customer-service-quotes motivational-speaker-susan-young networking positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com | Susan C. Young | |
| 7c50f5c | You can certainly take the easy road and use the predictable and boring defaults like: * How are you doing? * How about this weather? * What do you do for a living? * Hi. My name is _________. What's yours? * Blah, blah, blah, blah . . . Break out of the defaults you have been using for years. Shake it up. Make it fun. Make it memorable. Dive in with more engagement and interaction. Taking the initiative to be more creative will help you bu.. | customer-service-quotes employee-engagement healthy-conversation motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com | Susan C. Young | |
| 8c846c5 | How do you minimize the awkwardness in that moment? What are some of the conversations starters you've used to open, encourage, and support enjoyable and beneficial conversations? | customer-service-quotes employee-engagement healthy-conversation motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com | Susan C. Young | |
| da3dcce | 10 Conversation Bridge Builders 1. Simply say hello with a smile. 2. Ask them what they love about their work. 3. Ask natural questions out of genuine curiosity. 4. Get a person talking about what's important to them. 5. Compliment something positive which you've noticed. 6. Engage them with questions which are easy to answer. 7. Introduce them to someone whom you think they'll enjoy meeting. 8. Ask them if they have any trips or vacation.. | customer-service-quotes employee-engagement healthy-conversation motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com | Susan C. Young | |
| 470dd05 | 14 Awesome Conversation Starters 1. What do you do for fun? Hobbies, recreation . . . 2. What are your super powers? Gifts, talents, strengths. 3. Good morning! It's great to see you! 4. What is your story? Tell me about yourself. 5. What brought you to __________? 6. Do you have anything special happening in your life (or your business)? 7. What's the best thing that's happened this week? 8. Are you living your life purpose or still sear.. | customer-service-quotes employee-engagement healthy-conversation motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com | Susan C. Young | |
| 8d427e9 | As you rock rapport, you will open doors, earn loyalty, establish long-term relationships, and promote mutually respectful interaction. How can you break the ice and move toward creating a positive connection? | best-motivational-speakers build-rapport communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust | Susan C. Young | |
| 982d202 | Why is this disengagement epidemic becoming the new norm? A few reasons I have witnessed in speaking with companies across the country include . . . * Information overload * Distractions * Stress/overwhelmed * Apathy/detachment * Short attention span * Fear, worry, anxiety * Rapidly changing technology * Entitlement * Poor leadership * Preoccupation * Social media * Interruptions * Multitasking * Budget cuts * Exhaustion * Boredom * Conflic.. | customer-service-quotes employee-engagement motivational-speaker-susan-young networking positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success susanspeaks-com | Susan C. Young | |
| f5101e8 | For leaders, trust can make all the difference in the viability of their teams. When there is mistrust or low connectivity, teams can falter and fight--making productivity and profitability suffer. | best-motivational-speakers build-rapport communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust | Susan C. Young | |
| 5ce2c9a | When you are fully present and engaged in your workplace, you will demonstrate that you care about the success of your organization, are a team player, have a can-do attitude, and will go the extra mile to fulfill and exceed expectations. | customer-service-quotes employee-engagement motivational-speaker-susan-young networking positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success susanspeaks-com | Susan C. Young | |
| 547f276 | How Can You Show You Are Interested? * Pay close attention. * Ask how you can help. * Ask probing questions. * Practice great listening. * Invite people to participate. * Express curiosity without judgment. * Find a way to help others achieve their goals. * Keep your mind open to innovative ideas. * Make introductions and connect like-minded people. * Get to know people first before talking about yourself. * Consider how and why they feel/t.. | best-keynote-speakers best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust | Susan C. Young | |
| 00c4ee4 | When people can't give anything and are only there for themselves, why should others use their time and energy to get involved? There's no benefit. | customer-service-quotes employee-engagement mindfulness motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com | Susan C. Young | |
| 4df5281 | Get in the Game "As soon as you say something can't be done, you will be passed by a person who is already doing it." - Unknown "Do you typically observe the game of life from the sidelines, sit in the penalty box, play your heart out on the field, or show up when the opportunity has already passed by and ask, "What happened?" Your answer to this question will reveal a lot about your initiative. Granted, various situations call for diverse .. | customer-service-quotes initiative motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com | Susan C. Young | |
| d2b2f86 | As you use fun and humor to reduce tension and connect with laughter, light-heartedness will prevail. Exercising discretion and good judgment in your communication will leave your listener feeling like they have met a person of substance and style. | customer-service-quotes emotional-intelligence employee-engagement first-impressions-quotes hire-keynote-speaker quotes-by-susan-c-young relationship-quotes speaker-susan-young | Susan C. Young | |
| 0a85183 | When we trust someone or something, we place our faith and confidence in their word, reliability, and deeds. Without trust and rapport, a relationship can be cut short before it ever gets started. | best-motivational-speakers build-rapport communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust | Susan C. Young | |
| 29747cf | Presenting "Mix, Mingle & Glow" in a social context is a lovely way to describe how you can make a great first impression by taking the initiative to help other people shine. Think of the times when you have attended an event where there were a lot of people." | customer-service-quotes motivational-speaker-susan-young networking positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com | Susan C. Young | |
| bc8102b | In his book, Networking is a Contact Sport, Joe Sweeney advises that when you attend networking events, act as if it is your party and you are the host or hostess. By doing this, you will help others be at ease and demonstrate a heart of service and generosity. | customer-service-quotes motivational-speaker-susan-young networking positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes selling-success service-beyond-self susanspeaks-com | Susan C. Young |