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| Link | Quote | Stars | Tags | Author |
| 4985838 | Instant Access "When my twins were born, I moved abruptly from being a professional career woman to a full-time, stay-at-home mom. The role shift opened a new door of commonality which surprised and delighted me. I was instantly welcomed into a special "Motherhood Club," where before I never would have related. It felt as if I was suddenly bonded with mothers worldwide. It's important to remember--nothing stays the same, nor do we." | best-motivational-speakers communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust | Susan C. Young | |
| 82b50fe | Memory Makes Magic Happen "Have you ever been away from someone for a while and when you are reunited after a long absence, they ask about something or someone whom you talked about previously? My friend Teresa Palm is an amazing massage therapist. Months can go by between our appointments, however, without missing a beat, she can start up our conversations exactly where we left off ages ago. Her memory has always impressed me and demonstra.. | best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes showing-interest speaker-susan-young trust | Susan C. Young | |
| 87099e9 | A wise business practice is to become a prolific note-taker if you aren't already. When you've had a great conversation or interaction with someone--whether it is on a conference call, Skype, in a meeting, or even in passing--jot down a note or two about your time together. Then you can reference it the next time you see each other or speak again. Since most of us don't have as extraordinary a memory as my friend Teresa Palm, taking notes i.. | best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes showing-interest speaker-susan-young trust | Susan C. Young | |
| 46daf11 | Show Them You CARE. In the business world, mastering conversational skills and paying attention to the details can take you to the top and help keep you there! | best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes showing-interest speaker-susan-young trust | Susan C. Young | |
| 2180ab2 | Teddy Roosevelt has been credited with saying, "People don't care how much you know until they know how much you care." Think about that from a sales perspective." | best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes showing-interest speaker-susan-young trust | Susan C. Young | |
| 20a9393 | We've all known that one salesperson whose primary motivation in a transaction is to earn a commission--regardless of their customer's needs. From their body language to their self-driven talking points to the "close three times and then some" techniques-they come across as egocentric and uncaring." | best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes showing-interest speaker-susan-young trust | Susan C. Young | |
| 32e9a1f | On the other hand, when presented with a service-minded professional who strives to deliver the best possible experience, aren't you duly impressed? They are genuinely interested in learning about your wants, needs, and desires to help ensure you achieve your goals. They are the kind of person you'll turn to again and again--not only for your own business but to refer to others as well. | best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes showing-interest speaker-susan-young trust | Susan C. Young | |
| eed4b18 | Be inquisitive. You already know what you know. A straightforward way to learn something new is simply by asking questions. The more you ask, the more you can learn . . . about life and work, about other people, and about yourself. | best-keynote-speakers best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust | Susan C. Young | |
| 503a139 | Open-ended questions open doors for new discoveries and opportunities. They encourage others to speak their truths, share their experiences, and express their ideas. | best-keynote-speakers best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust | Susan C. Young | |
| 64de2c7 | In medicine, prescription before diagnosis is malpractice. Asking the right questions will help you discover a person's needs and concerns so that you can respond intelligently and appropriately. Yet salespeople, consultants, or managers often try to push their solutions on you before they even know what your needs are. This is a fast way to alienate people and push you toward their competitor, isn't it? | best-keynote-speakers best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust | Susan C. Young | |
| 459beeb | Though there were over 200 policemen standing around, none of them made a move to grab him. | Al Sharpton | ||
| f2378ae | Use questions to find out where people are, where they want to be, and how you can help them cross the great divide. When I was in real estate, there were times when brand new clients would get into my car for a day of touring and house hunting. In many cases, I had never met them before. My first goal was to break the ice and build rapport as fast as possible so that our time together would be enjoyable, interactive, and successful for all.. | best-keynote-speakers best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust | Susan C. Young | |
| 16bc197 | People love to talk about themselves. When you provide them with an opening and a platform for them to do so, you will be amazed by how your conversations can blossom. | best-keynote-speakers best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust | Susan C. Young | |
| f88b37e | What do you do? It's amazing how people will qualify, quantify, judge, assess, and form complete opinions about you based on that one age-old question. It is a boring, uncreative default setting for attempting to engage a new person. Spice it up and try something new. Instead, ask "What do you do for fun?" Your creativity will make you more memorable and help you stand apart from the crowd." | best-keynote-speakers best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust | Susan C. Young | |
| 4f3d07c | Wouldn't it be wonderful to enjoy this level of simplicity in all relationships, regardless of differences? You can. Begin taking the initiative to find common ground with others and you will soon lay solid foundations on which to build great first impressions. | best-motivational-speakers communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust | Susan C. Young | |
| c35dec4 | The romantic notion of "opposites attract" works well in fairy tales. However, science proves that "like attracts like" for healthy communication and successful relationships. Social psychologists have long relied upon the "Similarity Attraction Theory" to explain why we are more positively inclined toward people who are the most like ourselves. Similarity reduces uncertainty and gives us a comforting degree of psychological safety. It is n.. | best-motivational-speakers communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust | Susan C. Young | |
| 02b7dd2 | Establishing social certainty helps you build trust, develop rapport, and strengthen your connection. However, the right questions might lead you to find a niche of commonality in someone who is very different from you. It can be professionally and personally rewarding. | best-motivational-speakers communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust | Susan C. Young | |
| d8cd0e4 | Along with the "Law of Attraction" there is also an "Attractor Factor" for easily building camaraderie and commonality for making a positive first impression. Seek to find: 1. Shared History 2. Shared Stories 3. Shared Interests 4. Shared Attitudes 5. Shared Experiences 6. Shared Beliefs and Values" | best-motivational-speakers communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust | Susan C. Young | |
| 853faa3 | Identifying, developing, and connecting on these points of reference will provide you with a rich resource of information from which to engage in stimulating conversations and connect on meaningful levels. | best-motivational-speakers communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust | Susan C. Young | |
| 2ed3244 | This insightful quote I once heard stays with me: "Tell me what gives you your sense of importance and I will tell you what you are. That is the most important thing about you. That is what determines your character." Some people get their sense of importance through their charitable works and community service. Some get it through the diplomas on their walls and the letters behind their names, while others may get their sense of importance.. | best-motivational-speakers communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust | Susan C. Young | |
| 9ee4ea3 | Being brave is not for the light-hearted. Bravery takes fortitude--the very act of bravery prevents anyone from knowing you were ever afraid in the first place. | communication-skills emotional-intelligence-quotes motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com take-initiative | Susan C. Young | |
| e255f14 | 13 Ways to Make Other People Feel Important 1. Ask people questions about themselves, their interests, their families, their passions and their lives. 2. Catch people doing things right, pat them on the back, and acknowledge them for a job well done. 3. Celebrate their successes. 4. Be lavish in your compliments and sincere in your praise. 5. Be appreciative and say thank you. 6. Listen with genuine interest. 7. Respect their opinions. 8... | best-motivational-speakers communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust | Susan C. Young | |
| fd264aa | Every time a new client hires me for a keynote, workshop, or coaching session, the first questions I ask them are, "What are the 3 top challenges your organization is dealing with? What are your goals? What problems would you like for me to help solve?" Using their own answers, I am able to design a program that is customized specifically around their needs. It takes the focus off of Susan and centers my complete attention toward making the.. | best-motivational-speakers communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust | Susan C. Young | |
| 25a0ec5 | Find Your Funny Bone . . . Life provides plenty of material for things for you to laugh at. Seek irony, coincidence, and the abundance of simple humor in life's little absurdities. | best-motivational-speakers build-rapport communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young | Susan C. Young | |
| d165043 | Check Your Ego at the Door. A big part of creating valuable, long-term connections requires setting your ego aside. For some, it's a struggle to not be the center of attention, of the conversation, or of the universe! People feel more valued, respected, and connected when they feel seen and heard. And that's hard to do if it's always all about you. Once you get into the practice of connecting and communicating with people in a way that draw.. | best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes showing-interest speaker-susan-young trust | Susan C. Young | |
| b9d4f49 | Whether you master the art of asking questions to become a skilled communicator, start conversations, or to connect in a more meaningful way, questions can help you build rapport and strengthen relationships. | best-keynote-speakers best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust | Susan C. Young | |
| a77df18 | Curiosity adds depth to what you know and to your life experience. | best-keynote-speakers best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust | Susan C. Young | |
| e2d062e | Well-crafted and open-ended questions typically begin with What, Why, When, Who, How, and Where, all of which can prompt the most delightful of conversations. | best-keynote-speakers best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust | Susan C. Young | |
| 4ebb4f1 | In sales, this tactic comes across as pushy, arrogant, and uncaring. It doesn't have to be this way. Admittedly, it may take great restraint to resist the temptation to dominate a conversation, but when you do, you are rewarded with an appreciation for your interest and attentiveness. Simply by changing your approach and becoming a discovery expert, you will receive relevant answers for how to better connect and serve others. | best-keynote-speakers best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust | Susan C. Young | |
| 486014e | Push versus Pull Marketing. Who wants to be pushed around? I certainly don't. Statements push and questions pull. Don't you prefer the latter? Questions pique interest and can keep the dialogue flowing when your other alternatives aren't as attractive or magnetic. | best-keynote-speakers best-motivational-speakers communication-skills customer-service-quotes first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young trust | Susan C. Young | |
| 7458856 | Become a thought leader by taking an idea, belief, or process and turning it inside-out and upside-down. Bust beyond the box and shatter a few ceilings to go where no one has gone before. Make your mark by becoming a pioneer in your pursuits. | branding communication-skills expertise-quotes motivational-speaker quotes-by-susan-c-young relationship-quotes speaker-susan-young success-quotes | Susan C. Young | |
| 2105ccb | 12 Ways to Improve & Project Confident Posture 1. Go people watching. Note how you interpret the different postures you observe. This will expand your awareness of how posture impacts first impressions and will help you become more aware of yours. 2. Stand in front of a mirror to see what other people are seeing. Are your shoulders level? Are your hips level? Do you appear aligned? Are you projecting confidence or timidity? 3. Take posture .. | communication-skills customer-service-quotes expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young posture-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com | Susan C. Young | |
| a0c04c4 | To make a positive first impression, where is the best place to wear a nametag? Since we shake hands with our right hand, placing your nametag on the right side of your body will make it quickly visible for the best eye contact. Within a few inches of your collar bone and right shoulder will provide greater visibility even when you are sitting down. | customer-service-quotes employee-engagement first-impressions-quotes motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes team-building | Susan C. Young | |
| 35212a6 | Business Cards "Do you attend events where business cards are exchanged in a networking environment? My friend Brian Haugen is a networking ninja. His gregarious personality and love for people have enabled him to easily win friends and influence people. He has a lot of tips, but one of his best is regarding how to best handle business cards. When I asked him for his thoughts on being an effective networker, he shared that there is an art .. | customer-service-quotes employee-engagement first-impressions-quotes motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young team-building | Susan C. Young | |
| bfd7658 | Too often when people hand us their cards, we quickly slip them into our pockets or purses without giving notice to what it says. Subliminally, it tells the other person that we don't care or are not interested. Take a moment to demonstrate your interest; this will help your newfound relationship be off to a good start. Small actions can make a significant impact! | customer-service-quotes employee-engagement first-impressions-quotes motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young team-building | Susan C. Young | |
| 9befe4a | Have you ever met a new person and within seconds forgotten his or her name? It can be embarrassing, can't it? Many people will laugh, brush it off, and say, "I simply can't remember names!" But you should take remembering seriously." | customer-service-quotes employee-engagement first-impressions-quotes hire-keynote-speaker motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young | Susan C. Young | |
| 7b70cbf | To remember people's names, use usual Imagery--Connect the name with a mental picture that will remind you of that person. If his name is Barry, think of berries. If her name is Cheri, imagine her drinking cherry punch. | customer-service-quotes employee-engagement first-impressions-quotes hire-keynote-speaker motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young | Susan C. Young | |
| 9dafc90 | Watch, Listen, & Learn . . . Broaden your sense of humor by watching funny movies and shows, reading funny books, visiting live comedy shows, or enjoying YouTube clips. | best-motivational-speakers build-rapport communication-skills customer-service-quotes emotional-intelligence first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young | Susan C. Young | |
| 4fe2bf8 | Growing up with well-educated parents and an older sister with her Master's Degree in English Language and Literature, I was left with little wiggle room as a child to use poor grammar. When I would inadvertently slip, I would be corrected in a matter of moments--excuse me, seconds! While it may have been irritating for a 10-year-old, I am eternally grateful as an adult that the grammar police kept me in line. | customer-service-quotes employee-engagement first-impressions-quotes hire-keynote-speaker motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young | Susan C. Young | |
| 7ede93e | Why Does Mirroring Work? Scientific research suggests 'mirroring' techniques works because of the mirror-neurons which are fired in our brains when we both perceive and take action. When we observe someone doing something, we may feel as if we are having the same experience. | communication-skills law-of-attraction-quotes mindset-quotes mirroring motivational-speaker-susan-young neuro-linguistic-programming quotes-by-susan-c-young reciprocity relationship-quotes | Susan C. Young | |
| 2df6106 | As if these diverse characteristics weren't enough, bring them all into a social context where we must work, live, love, and engage with people different from ourselves--is it any wonder that communications can be challenging? | customer-service-quotes employee-engagement first-impressions-quotes hire-keynote-speaker motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young | Susan C. Young | |
| bcfc819 | Who are we the most comfortable with? People who are the most like us! The "Similarity-Attraction Hypothesis" (Newcomb, 1956) found that similar (real or perceived) personalities are a major determinant of our likability and friendship choices. It is simply human to gravitate toward people like us. This tribal inclination runs the gamut across demographics of age, ethnicity, culture, education, religion, and even personality style. Mirrorin.. | communication-skills law-of-attraction-quotes mindset-quotes mirroring motivational-speaker-susan-young neuro-linguistic-programming quotes-by-susan-c-young reciprocity relationship-quotes | Susan C. Young | |
| afe0938 | Let Sleeping Dogs Lie When I hear someone expressing an adamant opinion which is diametrically opposed to my own, I have a strong temptation to try to convince them otherwise. But what value is there in attempting to prove another person wrong? How would that solve anything? | best-motivational-speakers build-rapport communication-skills customer-service-quotes discretion first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young | Susan C. Young | |
| baf5c45 | Use Discretion & Good Judgment. Don't share your most embarrassing moments with public exposure. Doing what is right is not always easy and can require uncommon courage. Be brave my friends, living right is its own reward. | best-motivational-speakers build-rapport communication-skills customer-service-quotes discretion first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young | Susan C. Young |