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| Link | Quote | Stars | Tags | Author |
| a03748c | Move beyond yourself to serve a greater purpose and vision. Learn to mix, mingle, and glow, thus helping others feel more comfortable, at ease, important, and connected. | communication-skills customer-service-quotes emotional-intelligence-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes susanspeaks-com | Susan C. Young | |
| d77542c | Wearing Nametags- On Yourself The purpose of wearing nametags in the first place is for people to see your name. Otherwise, why bother? We have all seen nametag placements that range from proper to downright raunchy. People can get pretty creative about where they place them and it is not always appropriate. For this book, we will focus on the best practices. | customer-service-quotes employee-engagement first-impressions-quotes motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes team-building | Susan C. Young | |
| ace31e9 | To remember people's names, create a New Contact--Saving someone's name shortly after meeting will help you retain it longer. Whether it is on a piece of paper, your cell phone contacts, "friending" him on Facebook, or inviting him to join your LinkedIn network, adding the name to your contacts will make it easy to remember him for a long time into the future." | customer-service-quotes employee-engagement first-impressions-quotes hire-keynote-speaker motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young | Susan C. Young | |
| a280068 | To remember people's names, wash, rinse, repeat--Repeat a person's name upon introduction, throughout the conversation, and as you bid farewell. Try it both in your mind as well as out loud. Avoid nicknames unless otherwise invited. | customer-service-quotes employee-engagement first-impressions-quotes hire-keynote-speaker motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young | Susan C. Young | |
| f413162 | The Words You Think "Your thoughts lay the foundation for your life's experience. Are you utilizing your thoughts for your highest good or are they harmful to you and others? Are your thoughts building you up or tearing you down? Notice the quality of your words and ask yourself these questions." | customer-service-quotes employee-engagement first-impressions-quotes hire-keynote-speaker motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young | Susan C. Young | |
| 6061d23 | Without saying a word, your thoughts are being projected and are written all over you. | customer-service-quotes employee-engagement first-impressions-quotes hire-keynote-speaker motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young | Susan C. Young | |
| c4aac6c | Your thoughts become your attitudes, which become your actions, which become your behavior, which become your habits, which become your lifestyle, and inevitably determine your outcomes. Utilize this circular truth by using positive thoughts to create positive outcomes. It is a choice you get to make every day. Choose wisely. | customer-service-quotes employee-engagement first-impressions-quotes hire-keynote-speaker motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young | Susan C. Young | |
| b277c0e | The directive we have so often heard, "Change your thoughts, change your life," is indeed based on the power of words. The key to your happiness, well-being, and interactions with others begins, continues, and concludes with the nature and quality of the words you hold in your mind as thoughts. Make them work for your highest good." | customer-service-quotes employee-engagement first-impressions-quotes hire-keynote-speaker motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young | Susan C. Young | |
| 295d4dd | Your words have the power to shape your thoughts, your opinions, your attitudes, your self-esteem, your goals, your self-image, how others perceive you, your reputation, your behavior, and more. Your words are incredibly powerful, whether they are being used for good or for bad. | customer-service-quotes employee-engagement first-impressions-quotes hire-keynote-speaker motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young | Susan C. Young | |
| a2ad471 | If you want to attract greater success, prosperity, health, and to enjoy more fulfilling relationships, craft your speech to affirm and manifest them. | customer-service-quotes employee-engagement first-impressions-quotes hire-keynote-speaker motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young | Susan C. Young | |
| 515c01c | Choose the Happy Side of Life. Seek ways to bring humor, laughter, and joy to work. It will not only make work more fun, but it can positively impact your bottom line. | best-motivational-speakers build-rapport communication-skills customer-service-quotes first-impressions-quotes fun-and-humor quotes-by-susan-c-young relationship-quotes speaker-susan-young | Susan C. Young | |
| 774ba61 | Usually this kind of self-serving "honesty" will sabotage your success. If you can't say something nice, don't say anything at all. Realize that sometimes your own words can, and probably will, come back to be used against you." | best-motivational-speakers build-rapport communication-skills customer-service-quotes discretion first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young | Susan C. Young | |
| 83d6198 | Be and Do what it takes to Have superb results. Nurture a mindset that works for you, rather than against you. Your inner thoughts determine your outer world. | branding communication-skills healthy-habits motivational-speaker quotes-by-susan-c-young relationship-quotes speaker-susan-young success | Susan C. Young | |
| 3392cd4 | Have you met people who are so set on exerting their position that they are oblivious to the feelings of others? That their being right is more important than being kind? We all must consider which stance is the most beneficial. Might I suggest . . . kindness? | best-motivational-speakers build-rapport communication-skills customer-service-quotes discretion first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young | Susan C. Young | |
| 7ff9ee8 | Why do some people feel the need to throw a person's errors or weaknesses in their face or criticize their shortcomings? What benefit can they possibly receive from proving someone wrong to prove they are right? This level of insensitivity and self-centeredness leaves collateral damage in its wake and destroys positive impressions. | best-motivational-speakers build-rapport communication-skills customer-service-quotes discretion first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young | Susan C. Young | |
| 7b368d3 | The Truth Can Hurt . . . "Honesty is one of your most valuable virtues, however, when used without discretion, it can reap unfavorable repercussions." | best-motivational-speakers build-rapport communication-skills customer-service-quotes discretion first-impressions-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young | Susan C. Young | |
| 5849f62 | A quality education prepares you to make a living, make better choices, and have more doors open as you build a solid life. | branding communication-skills healthy-habits motivational-speaker quotes-by-susan-c-young relationship-quotes speaker-susan-young success-quotes | Susan C. Young | |
| 41a2413 | Accompanied with good eye contact, a smile serves as an immediate icebreaker to warm up relations and turn a stranger into a friend. | body-language-quotes communication-skills expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes smiling-quotes susanspeaks-com | Susan C. Young | |
| f2022c2 | Your smile draws people to you as it simultaneously brings out the best in you both. | body-language-quotes communication-skills expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes smiling-quotes susanspeaks-com | Susan C. Young | |
| 2d80783 | Your smile is a kind hello and a sincere invitation that opens the gateway to engage others and begin conversations. | body-language-quotes communication-skills expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes smiling-quotes susanspeaks-com | Susan C. Young | |
| 685a19e | Exaggerating Your Gestures "Have you ever walked through a door and been jumped on by an over-enthusiastic dog with big paws who practically knocked you down? Some people have that effect. Being too flamboyant and over-boisterous can be overkill and push people away. Drama queens and kings have mastered these exaggerations, much to the chagrin of their observers. Remaining intentional in your gestures is a mark of poise, elegance, and matur.. | communication-skills customer-service-quotes expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young posture-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com | Susan C. Young | |
| 514fa88 | As you navigate the various zones with people, a variety of specific physical and psychological responses are elicited from them. Until you know someone, avoid invading his or her personal space. Getting closer gradually demonstrates that you like the other person. This gradual and comfortable approach begins the circle of rapport--he sees that you like him, he likes that you like him, and he reciprocates by liking you back. | communication-skills customer-service-quotes emotional-intelligence-quotes expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes susanspeaks-com | Susan C. Young | |
| c07ff2c | To touch or not to touch . . . that is the question. Handshakes, hugs, and other touching all have their appropriate space and place. The key to success in this area is to know when, where, and how to best put these into action. | communication-skills customer-service-quotes emotional-intelligence-quotes first-impressions-quotes handshake-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes susanspeaks-com | Susan C. Young | |
| bb03b49 | A person who offers a loose handshake, on the other hand (pun intended), may be interpreted as being uninterested, lacking confidence and self-esteem, weak, or being wishy-washy. Whether too strong or too weak, a bad handshake can set you back and close down a potentially rewarding relationship before it ever gets started. | communication-skills customer-service-quotes emotional-intelligence-quotes first-impressions-quotes handshake-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes susanspeaks-com | Susan C. Young | |
| 2e0c292 | A simple handshake is not always a simple handshake. The way it is delivered can take on a million meanings and interpretations. As with every other form of body language and non-verbal communication, you are sending silent messages simply by the way you shake hands. | communication-skills customer-service-quotes emotional-intelligence-quotes first-impressions-quotes handshake-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes susanspeaks-com | Susan C. Young | |
| 9d4d947 | Your handshake has the power to reveal your strength of character, make a promise, demonstrate your level of respect, exercise your etiquette, and represent your business acumen. Learning how to do it well will take you far in life and in business. | communication-skills customer-service-quotes emotional-intelligence-quotes first-impressions-quotes handshake-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes susanspeaks-com | Susan C. Young | |
| 8c92833 | To cultivate bravery and courage, reduce uncertainty by being prepared. As Zig Ziglar once said, "Success happens when opportunity meets preparation." Preparing well for potential outcomes will provide you with a safety net if there is a hiccup, glitch, or temporary setback." | communication-skills conquer-fear emotional-intelligence-quotes motivational-speaker-susan-young positive-first-impression-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com | Susan C. Young | |
| eba2679 | Your written words show up in a variety of forms: * Emails, texts, and memos * Blogging and publishing * Your website and social media * Letters of correspondence * Advertising, marketing, and promotion | customer-service-quotes employee-engagement first-impressions-quotes hire-keynote-speaker motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young | Susan C. Young | |
| cb46eb0 | Look for all of the possible missteps in the following scenario. My friend Amy arrived at a consultation with her Hispanic business partner. The African American woman to whom they were delivering their presentation was a long-time friend of her partner's. Her partner was greeted with a hug and Amy was greeted with a handshake. The meeting was a great success. As it came to a close, the two friends hugged. With enthusiastic affection, Amy w.. | communication-skills customer-service-quotes emotional-intelligence-quotes handshake-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes susanspeaks-com | Susan C. Young | |
| 7588c30 | Rather than using these pages for a boring English lesson, I will simply encourage you to become keenly aware and pay close attention to your articulation and grammar. | customer-service-quotes employee-engagement first-impressions-quotes hire-keynote-speaker motivational-leadership-speaker networking-quotes quotes-by-susan-c-young relationship-quotes speaker-susan-young | Susan C. Young | |
| 7e7a793 | A young soul in my ageing body [...]Hard biter in a toothless mouth is she. | Al-Mutanabbi | ||
| ac42b1a | Smiling and Expressions of Emotion. A genuine smile is inviting, contagious, and encouraging. People do read a book by its cover and your expressions provide a glimpse for what they'll find inside. | communication-skills customer-service-quotes emotional-intelligence-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes smiling-quotes susanspeaks-com | Susan C. Young | |
| 2d234b4 | Eye Contact. Direct eye contact is one of the best compliments you can give to another. You are subliminally telling them that you are listening, they matter, and that what they have to say is important. | communication-skills customer-service-quotes emotional-intelligence-quotes eye-contact-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes susanspeaks-com | Susan C. Young | |
| 2dce81a | It is not unusual for people to believe that their way is the best way--that they are right and everyone else is out-of-sync or mistaken. The divine irony is that since we are better at being ourselves, how can we expect others to be less like themselves to fulfill our expectations? We cannot change who we are wired to be and neither can others. | employee-engagement first-impressions-quotes hire-keynote-speaker introvert-or-extrovert motivational-leadership-speaker personality-styles quotes-by-susan-c-young relationship-quotes speaker-susan-young | Susan C. Young | |
| b167004 | Not everyone is going to like us or understand us. And that is okay. It may have nothing to do with us personally; but rather more about who they are and how they relate to the world. | employee-engagement first-impressions-quotes hire-keynote-speaker introvert-or-extrovert motivational-leadership-speaker personality-styles quotes-by-susan-c-young relationship-quotes speaker-susan-young | Susan C. Young | |
| e8ca623 | Eloquent speakers, communication experts, seasoned actors, and musicians all understand the transforming power of the pause. They know all too well that strategic silence and a well-placed whisper can speak louder than words in delivering a memorable presentation. It captures people's attention . . . creating eager anticipation for your next words. | employee-engagement first-impressions-quotes hire-keynote-speaker introvert-or-extrovert motivational-leadership-speaker personality-styles quotes-by-susan-c-young relationship-quotes speaker-susan-young | Susan C. Young | |
| 3d697f1 | I love to read. However, there have been times when certain books did not resonate with me because the timing was off kilter. Their lessons fell flat because their messages were not pertinent, relevant, or interesting to me at the time. Then, when I would re-read the same book years later, it could rock my world and change my life for the better. The message was more in alignment with where I was at that moment in time. With most anything, .. | employee-engagement first-impressions-quotes hire-keynote-speaker introvert-or-extrovert motivational-leadership-speaker personality-styles quotes-by-susan-c-young relationship-quotes speaker-susan-young | Susan C. Young | |
| 065e071 | 5 Reasons to Develop the Power of the Pause. It . . . 1. encourages your communication partner to express their thoughts without interruption. 2. provides a moment of silence to calm incessant talking. 3. allows time for your brain to catch up with our mouth. 4. provides your listener with space to process your message. 5. highlights important points for your message to have more impact. | employee-engagement first-impressions-quotes hire-keynote-speaker introvert-or-extrovert motivational-leadership-speaker public-speaking quotes-by-susan-c-young relationship-quotes speaker-susan-young | Susan C. Young | |
| e0df21e | Self-confident people face their fears head-on and are willing to take risks. | charm-quotes communication-quotes communication-skills first-impressions motivational-speaker relationship-quotes self-confidence self-esteem-quotes susan-young | Susan C. Young | |
| 1de8d31 | And the eyes are the lamp of the body. | Karen Kingsbury | ||
| eb4ef3e | Getting into Sync People feel the most comfortable with and gravitate more quickly to the people with whom they are the most alike. You will receive your best results by seeking first to understand and then to adjust your energy, movements, posture, words, gestures, and behaviors to synchronize with theirs. This alignment will build a sense of rapport and commonality which will help your conversations progress smoothly and more successfully.. | employee-engagement first-impressions-quotes hire-keynote-speaker introvert-or-extrovert motivational-leadership-speaker public-speaking quotes-by-susan-c-young relationship-quotes speaker-susan-young | Susan C. Young | |
| 1b9e0d3 | Free Flowing Dialogue "Have you ever been engaged in a conversation which was so dynamic that you were both firing on all cylinders, in perfect harmony and at warp speed?" | employee-engagement first-impressions-quotes hire-keynote-speaker introvert-or-extrovert motivational-leadership-speaker public-speaking quotes-by-susan-c-young relationship-quotes speaker-susan-young | Susan C. Young | |
| eafb059 | ASK YOURSELF: Do you appear self-confident or unsure? Do you project a calm demeanor or scream instability? Do you come across as a leader or try to stay invisible? Do you walk with purpose and intention or doubt and trepidation? Do you look vibrant and energetic, or stressed out and overwhelmed? | communication-skills customer-service-quotes expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young posture-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com | Susan C. Young | |
| 85aad98 | Poised Positioning * Be mindful of how you use your body to communicate. * Be fully present in the moment. * Be thoughtful and gracious in your actions. * Be fluid and elegant in your movements. * Express flow--walk in freedom and spontaneity. * Develop an unshakeable sense of authentic inner confidence and certainty. * Develop a deep respect for others. * Move slower and more deliberately. * Walk in integrity, class, and modesty. * Smile k.. | communication-skills customer-service-quotes expressions-of-emotion law-of-attraction-quotes motivational-speaker-susan-young posture-quotes quotes-by-susan-c-young relationship-quotes susanspeaks-com | Susan C. Young |