|
3f2e098
|
Since we know people like to do business with people who are most like themselves, consider this: Excellent sales people understand that "matching and mirroring" another person's body language is a powerful technique and subliminal way to develop trust, build rapport, and make their clients more comfortable and engaging. Subtly mirroring the postures, gestures, and body language of your client inspires a kinship of commonality."
|
|
communication-skills
law-of-attraction-quotes
mirroring
motivational-speaker-susan-young
neuro-linguistic-programming
quotes-by-susan-c-young
reciprocity
relationship-quotes
selling-success-quotes
|
Susan C. Young |
|
d82d15e
|
Be a Discovery Expert. Be inquisitive. A wonderful way to get to know someone is simply by asking questions. The more you ask, the more you can learn . . . about people, work, life.
|
|
best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
discretion
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
1a2cd1e
|
Use Fun & Humor. Humor lightens spirits, comforts through a challenge, brings people together, engages, and entertains. Bring delight and joy to others and you will leave them wanting more.
|
|
best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
discretion
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
a72ab86
|
A smile is one of the most powerful and important body language cues we share with others--and as such a heartfelt emotion, it's impossible to express its effect on others in words.
|
|
body-language-quotes
communication-skills
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
smiling-quotes
susanspeaks-com
|
Susan C. Young |
|
c316799
|
It is through these facial expressions that we write and feel our life story, create lifelong social habits--through which we are received and perceived by a multitude of others. When you want to make a positive first impression, let your face know!
|
|
communication-skills
customer-service-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
smiling-quotes
susanspeaks-com
|
Susan C. Young |
|
1665b44
|
When my son was a teenager, he would use the 'poker face' tactic when I was lecturing, nagging, or suggesting. As a parent, it was maddening because I could not read his reactions! His stoicism would sometimes deflate my efforts or make me surrender in laughter, changing the subject all together.
|
|
communication-skills
customer-service-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
smiling-quotes
susanspeaks-com
|
Susan C. Young |
|
1ceaba7
|
Delicious Dialogue "We've all known the proverbial conversation hog who dominates a discussion and pays little notice to another person's input. They're so busy talking about themselves, we can barely slide a word in edgewise. Don't be that guy!" "An engaging conversation is a two-way street. Learn to delight in dialogue to ensure mutual respect and consideration."
|
|
employee-engagement
first-impressions-quotes
hire-keynote-speaker
introvert-or-extrovert
motivational-leadership-speaker
public-speaking
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
a8ba327
|
We are more likely to trust a person who is easier to read; they're easier to believe. Or we tend to think that an energetic and happy person will be more productive. Even traits such as competence, dominance, and courage can be conveyed by certain facial expressions and will stimulate unconscious bias.
|
|
communication-skills
customer-service-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
smiling-quotes
susanspeaks-com
|
Susan C. Young |
|
d79b73f
|
ASK YOURSELF: Are your facial expressions in alignment with your true personality? Are they working on your behalf to project the best impression possible?
|
|
communication-skills
customer-service-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
smiling-quotes
susanspeaks-com
|
Susan C. Young |
|
30dcb53
|
We've all known the proverbial conversation hog who dominates a discussion and pays little notice to another person's input. They're so busy talking about themselves, we can barely slide a word in edgewise. Don't be that guy!
|
|
employee-engagement
first-impressions-quotes
hire-keynote-speaker
introvert-or-extrovert
motivational-leadership-speaker
public-speaking
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
2d9fae1
|
It has been said that poise is our highest state of consciousness. It reflects your presence, composure, balance, gratitude, discretion, and self-respect. Whether a man or a woman, a poised person carries within themselves an elegant air of dignity and grace. Their personal brand is polished and purposeful.
|
|
communication-skills
customer-service-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
posture-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
|
f6740b7
|
Ask any person trained in sign language and they will confirm the fact that you can talk with your hands. Your hand gestures communicate for you and are an integral part of your language. While some people may come by hand gestures naturally, you can learn to be even more expressive to get your points across--and to be memorable.
|
|
communication-skills
customer-service-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
posture-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
|
f413181
|
We must remember that some hand gestures which are commonly used and widely accepted in the U.S. might be considered rude or offensive in other countries. As always, I encourage you to be mindful of how and where you use certain gestures to assure you maintain your professionalism and positive impressions.
|
|
communication-skills
customer-service-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
posture-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
|
a29e3d7
|
Many hospitality companies follow the "5 and 10 Rule," whereby when a customer is within ten feet of the employee, they should provide acknowledgement with eye contact and a genuine smile. When the customer is within five feet, it is encouraged to provide a warm welcome, sincere greeting, a friendly gesture, and offer to help, or to engage him or her in conversation."
|
|
communication-skills
customer-service-quotes
emotional-intelligence-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
|
017942e
|
What is acceptable on a personal level is very different from what is acceptable on a business level. When we utilize touch well, we can elevate our presentation, demonstrate respect, and convey confidence. However, when we use touch poorly, it can be disastrous, personally and professionally.
|
|
communication-skills
customer-service-quotes
emotional-intelligence-quotes
first-impressions-quotes
handshake-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
|
2e5bd7e
|
A strong handshake conveys confidence, clarity, strength, and intention. As with everything else in life, if it is overzealous, it may be seen as aggressive, arrogant, or dominating. A bone-crushing vice-grip is just plain obnoxious and one of the fastest ways to make someone angry.
|
|
communication-skills
customer-service-quotes
emotional-intelligence-quotes
handshake-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
|
d863eef
|
Palm Reading 101 * Palm Up-- Conveys openness, service, humility, and sympathy. * Palm Down--Demonstrates authority, superiority, and control. * Palm Vertical--Shows you are meeting on equal terms with a mutually respectful greeting. * Palm Wet, Cold, or Clammy--Ick! The "dead fish" is creepy. Make your hands warm and dry before reaching out to touch someone, please! It can also be conveyed as being nervous or over-excited. * Palm Perfect--..
|
|
communication-skills
customer-service-quotes
emotional-intelligence-quotes
handshake-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
|
5f2cf8b
|
High fives and fist bumps have become the popular alternatives to traditional handshakes, especially among the younger generations. As a new social norm, they are used as a greeting, an approval, an acknowledgement, a celebration, and a gesture of understanding. High fives and fist bumps are also viewed as a healthier alternative to traditional handshakes because they don't spread germs.
|
|
communication-skills
customer-service-quotes
emotional-intelligence-quotes
handshake-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
|
d0d22f8
|
Physical touch is one of my primary love languages. For those of us who share this love language, touching is an endearing gesture of affection, appreciation, and connection. It is not intended to be inappropriate in any way when we hug you upon meeting, pat your back, or squeeze your arm. For us, it is an enthusiastic demonstration of friendship. However, there are many people who do NOT like to be touched--men or women. In spite of our g..
|
|
communication-skills
customer-service-quotes
emotional-intelligence-quotes
handshake-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
|
9238909
|
Different Strokes for Different Folks "First things first--differences abound! Race, creed, color, gender, national origin, handicap, age, familial status, socio-economics, education, politics, religion, geography, and job status. Does that list look like a poster ad for the ACLU? Add in our vastly different life experiences and things really start to get interesting."
|
|
customer-service-quotes
employee-engagement
first-impressions-quotes
hire-keynote-speaker
motivational-leadership-speaker
networking-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
84d0034
|
Conversational Chameleon We know that chameleons are lizards who are famous for their ability to change their colors and fit in as their environments require. This ability enables them to change themselves for safety, survival, and healthy well-being. Their colors adjust to reflect their mood, their surroundings, and serve as camouflage when necessary. Fossils prove they have been on this planet for over eighty million years, so they must b..
|
|
employee-engagement
first-impressions-quotes
hire-keynote-speaker
introvert-or-extrovert
motivational-leadership-speaker
personality-styles
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
19f982f
|
Think about the impact you have on the people around you every day. How do you interact with them? Is your presence uplifting or are do you bring a dark cloud?
|
|
best-motivational-speakers
communication-skills
customer-service-quotes
first-impressions-quotes
personable-and-friendly
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
trust
|
Susan C. Young |
|
5517ed0
|
Becoming an expert not only establishes you as a leader in your field, it will make you a trusted resource that people can rely on for new and innovative ideas. In addition to raising the stakes and helping you increase your income, your expertise will serve to make a powerful first impression, which will truly help you shine and stand apart from the crowd. Having fun and meeting interesting, incredible people along the way is an added bonu..
|
|
branding
communication-skills
healthy-habits
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
success-quotes
|
Susan C. Young |
|
8763981
|
All in Good Time. The ancient Buddhist saying shares, "When the student is ready, the master will appear." When the timing is right, lessons are learned and miracles can happen. However, when the timing is "out of sync," even the best of intentions can be met with resistance."
|
|
employee-engagement
first-impressions-quotes
hire-keynote-speaker
introvert-or-extrovert
motivational-leadership-speaker
personality-styles
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
2c88bf5
|
The Rhythm of Relationships It's not a mystery that there are certain people with whom we "click" and others with whom we don't. In the movie, Forrest Gump, Forrest proclaimed that he and Jenny got along like "peas and carrots." I once heard Tony Robbins say that if you are with the right person, a relationship does not take a lot of work. When relationships are in rhythm, everything is made easier."
|
|
employee-engagement
first-impressions-quotes
hire-keynote-speaker
introvert-or-extrovert
motivational-leadership-speaker
public-speaking
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
314c543
|
Mindful Awareness. Be fully involved in the moment--right now! Developing this ability instills a sixth sense for navigating connections. Be intentional and thoughtful; listen and care.
|
|
employee-engagement
first-impressions-quotes
hire-keynote-speaker
introvert-or-extrovert
motivational-leadership-speaker
public-speaking
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
533fd76
|
Your encounters will be more successful when you slow down, pay attention, and become more mindfully aware of the world around you. Heightening your awareness in your social, situational, contextual, orientational, and cultural scenarios will improve your agility as you adapt to new social settings.
|
|
customer-service-quotes
employee-engagement
mindfulness
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
|
e701e1a
|
Conversation Starters. Your first words will not only shape your first impression, but they can create amazing connections, lead you to your dream job, or help you discover a new best friend.
|
|
employee-engagement
first-impressions-quotes
hire-keynote-speaker
introvert-or-extrovert
motivational-leadership-speaker
public-speaking
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
426dd80
|
Active Listening. Practice this skill. You enhance communication; this confirms that the message another conveys is well received and thoroughly understood. You get it!
|
|
employee-engagement
first-impressions-quotes
hire-keynote-speaker
introvert-or-extrovert
motivational-leadership-speaker
public-speaking
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
a1f0d98
|
Voice Value. Your voice makes a first impression. Is your voice coming across as smart, friendly, and positive or ignorant, rude, and negative? The way you deliver the words is your "vocal image."
|
|
employee-engagement
first-impressions-quotes
hire-keynote-speaker
introvert-or-extrovert
motivational-leadership-speaker
public-speaking
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
8ffc737
|
I was once hired by an organization to deliver a workshop on networking. The goal was to provide their engineers with tools and strategies for expanding their circles of influence--to foster innovation, collaboration, and teambuilding. One of the engineers raised her hand in the middle of the program and bluntly said, "I'm happy with the people in my life and don't care to add any more." I respect and appreciate her position and have someti..
|
|
communication-skills
emotional-intelligence-quotes
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
take-the-initiative
|
Susan C. Young |
|
8afc8c8
|
Every one of us, at some time or another, has allowed fear to prevent us from living our best possible life. The first step in conquering our fears is to identify and confront them. Among the most common are: * Failure * Success * Being rejected * Looking stupid * Financial insecurity * Falling on your face * Being vulnerable * Appearing weak or unhealthy * Exposing your secrets * Being alone or unloved * Upsetting the status quo * Disappoi..
|
|
communication-skills
conquer-fear
emotional-intelligence-quotes
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
|
4789acb
|
To cultivate bravery and courage, avoid the bystander effect. Rather than standing on the sidelines watching other people achieve their goals, jump in with both feet and get involved.
|
|
communication-skills
conquer-fear
emotional-intelligence-quotes
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
|
98ac137
|
So, what if you are not naturally funny? Don't get discouraged. Do your research, gather ideas, and find your fun. Seek ways to laugh. Not only will doing this provide you with new material for making a great first impression, but laughter will bring you personal delight and satisfaction. Putting a smile on someone's face is one of the best gifts you can deliver.
|
|
best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
emotional-intelligence
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
b61a243
|
Discretion & Good Judgment . . . The flagrant lack of decorum, reckless behavior, and poor judgment exhibited in our world today continues to astound. Even those who never dreamed they'd be caught in their most embarrassing moments risk public exposure from the ever-present smart phones and non-stop social media.
|
|
best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
first-impressions-quotes
fun-and-humor
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
5028add
|
Regardless of the trends we see in the deterioration of morality, respect, and values, wise people will still strive to take the high road to rise above the ever-increasing rudeness and stand apart from the crowd.
|
|
emotional-intelligence-quotes
etiquette-quotes
good-manners-quotes
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
|
73f7d0c
|
I remember hearing years ago about a centenarian being interviewed on her birthday. She was asked, "Throughout your life, you have witnessed amazing change and innovation. The past one-hundred years have brought the inventions of the car, television, air conditioning, and microwave ovens. What is the most extraordinary change you have seen in your lifetime?" Without missing a beat, she replied, "That a teenager can say "suck" in front of th..
|
|
emotional-intelligence-quotes
etiquette-quotes
good-manners-quotes
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
|
52d271e
|
The elegance of etiquette is a timeless expression of class which transcends social status, demographics, educational level, and ethnicity. Good manners say more about you than the person who is on the receiving end.
|
|
emotional-intelligence-quotes
etiquette-quotes
good-manners-quotes
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
|
43af495
|
When you see someone smile, does it naturally make you want to smile back? When you are irritable, do you find that people mirror your irritability? When someone yawns around you, do automatically do the same? When you hear someone celebrating, do you feel inclined to join in and celebrate too? Your responses are not forced, but instinctual and empathetic.
|
|
communication-skills
law-of-attraction-quotes
mindset-quotes
mirroring
motivational-speaker-susan-young
neuro-linguistic-programming
quotes-by-susan-c-young
reciprocity
relationship-quotes
|
Susan C. Young |
|
1217a4a
|
Early in my sales career, various sales trainers taught our teams how to use matching and mirroring to build rapport and earn trust with our clients. When done well, it would inevitably help us improve customer service and closing ratios. It was not encouraged as a deceptive sales practice to manipulate, but rather a subtle way to make a great first impression and connect on a meaningful level.
|
|
communication-skills
law-of-attraction-quotes
mirroring
motivational-speaker-susan-young
neuro-linguistic-programming
quotes-by-susan-c-young
reciprocity
relationship-quotes
selling-success-quotes
|
Susan C. Young |
|
e575e31
|
You are the only one who can determine what feels right to you. Before baring your soul to the world and telling it all, consider a few scenarios which deserve your discretion. * Does your date really need to hear what a jerk your ex was and why your marriage ended? * Will disclosing details of your childhood betray the people who love you the most? * Will disclosing your health history create unfair bias? * Will revealing the dysfunctions ..
|
|
best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
discretion
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
4d99e5d
|
As our society has become more casual, the line between a person's personal life and professional life has become blurred, especially with the advent of social media. Personal information, your manners (or lack thereof), opinions, and pictures of your private life are available for all the world to see. HR directors, recruiters, and potential employers will often ascertain a person's manners and moral compass from their online presence.
|
|
emotional-intelligence-quotes
etiquette-quotes
good-manners-quotes
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
|
32d99b5
|
You would be surprised how even the simplest of smiles can ease a social situation, encourage another, remove barriers, and dissolve differences. It is not only a gift to the recipient, but you will receive affirming returns on your investment.
|
|
communication-skills
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
smiling-quotes
susanspeaks-com
|
Susan C. Young |
|
010b0ca
|
Smiling reduces blood pressure by lowering the stress-inducing hormones, such as adrenaline and cortisol. As my mother, who is now in her eighties, navigates the challenges of aging, her mantra has become, "Keep moving and keep smiling." She has observed the rapid decline of her friends who haven't. She is striving to stay strong, happy, and vital; her desire to smile is helping her to live a healthier, more satisfying, and longer life."
|
|
body-language-quotes
communication-skills
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
smiling-quotes
susanspeaks-com
|
Susan C. Young |