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I was raised in an era when part of respecting your elders was to call them by Mr. or Mrs. When my children were growing up, an occasional child would call me Susan. It was jarring, felt disrespectful, and I did not like it. We reached a mutual agreement and their friends began calling me Ms. Susan. Perhaps this is more prevalent in the South, however, your awareness and consideration can help prevent social missteps.
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Susan C. Young |
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It is wise to use titles for people in positions of power, higher education, seniority, or maturity, unless otherwise instructed. This may sound old-fashioned, but practicing respectful traditions will earn you points and inevitably make you seem more cultured and sophisticated. This is especially true with older generations.
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Susan C. Young |
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To call certain people, such as your boss, teachers, professors, doctors, your parent's friends, etc. by their first names might be considered disrespectful. It is best to err on the side of caution until you know what is appropriate.
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Susan C. Young |
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Asking permission to call someone by their first name is a gesture of gentility and consideration. And once permission is granted, the gate is open for mutual respect and mutual purpose. Simply demonstrating this courtesy before making an assumption is impressive. Once permission is granted, you have earned points on both sides.
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Susan C. Young |
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When you become an actively engaged listener, you will develop the mindful awareness that active listening involves multiple layers and distinct levels.
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Susan C. Young |
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To make matters even more complicated, research has shown that we remember only 25-50 percent of what we hear. This inclination not only compromises our connection with another person, but we can fail to retain vital information. All this evidence demonstrates that it is imperative that we intentionally pay closer attention and strive to become an in-depth listener.
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Susan C. Young |
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UN-Impressives of the Poor Listener * Thinking about what you should have done, could have done, or need to do. * Allowing your emotional reactions to take over. * Interrupting the person talking. * Replying before you hear all the facts. * Jumping to conclusions and making assumptions. * Being preoccupied with what you're going to say next. * Getting defensive or being over-eager. * One-upmanship--feeling the urge to compete and add som..
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susanspeaks-com
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Susan C. Young |
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Being Present Years ago, I attended a conference where the keynote speaker encouraged everyone to BE HERE NOW! It grabbed people's attention and reminded us that living, loving, listening, and laughing all occur in the present moment.
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Susan C. Young |
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Become keenly aware of these three layers to discover whether you're listening with interest and intent for excellent communication and understanding--or are you unintentionally sabotaging potentially phenomenal conversations. Knowledge of the listening planes will raise your awareness. And as you apply these, enjoy the surprising difference.
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susanspeaks-com
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Susan C. Young |
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When my son Nick was five years old, he was sitting at the kitchen bar while I prepared dinner. In typical busy mother fashion, I was multitasking--cooking, cleaning, running the laundry, answering the phone, and attempting to listen to what he had to say.
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Susan C. Young |
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Listening is one of the finest ways to demonstrate our love for another human being. How many marriages could be saved, friendships healed, careers made, and opportunities enjoyed if people would simply stop what they are doing and listen deeply to what another person has to say. If practiced by everyone, this principle could be a world-changer!
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Susan C. Young |
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The process of attentive listening makes the other person feel important, valued, and heard. For Nick, listening was, and still is, love. I've never forgotten that precious moment--and the lesson!
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Susan C. Young |
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Think about the people in your life with whom you have the most engaging dialogue--the ones who will listen to you and consider your opinions regardless of the topic. They'll stop whatever they are doing to give you their full attention. They become completely present and hear you.
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Susan C. Young |
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The Physical Language of Listening Active listening is a physical process which transcends simply hearing. Your body language speaks on your behalf as to whether you are fully present and engaged . . . * Make eye contact. * Nod your head; confirm. * Use your eyebrows and expressions of emotions to show that you're paying attention. * Lean forward. * Listen patiently to demonstrate respect and sensitivity. * Open your physical presence to ..
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Susan C. Young |
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Now let's look at the flip side. When a diligent and caring person receives your complaint, they have the power to turn a challenge into a triumph. Through active listening, they demonstrate that your satisfaction is their top priority. They not only seek to solve your problem, but they are dedicated to re-earning your trust, your respect, and keeping your business.
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communication-skills
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Susan C. Young |
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A positive attitude will help fortify your courage to build unshakable confidence and healthy self-esteem.
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Susan C. Young |
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Share your happiness with others--its contagious!
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Susan C. Young |
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A positive attitude will empower you to be more resilient to proactively adapt to change.
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Susan C. Young |
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A positive attitude will help you edge out cynicism and pessimism to restore hope and optimism.
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build-confidence
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Susan C. Young |
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Experts agree that color can stimulate emotions which evoke different responses. Simply by changing colors, you can change moods, communication, perceptions, energy, and expectations.
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branding
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Susan C. Young |
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Stretch your imagination to a new dimension with hope and flexibility--opening your world to new possibilities.
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Susan C. Young |
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You are the only one who can choose your attitude for you.
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Susan C. Young |
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Being proactive and intentional will enable you to create a positive experience for yourself and others.
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Susan C. Young |
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Some people not only burn their bridges, but they also torch the town! With all their deeds of drama and destruction, they leave behind an aftermath of distrust, disrespect, and disappointment. And for what? This behavior creates immeasurable suffering in all directions. It ruins reputations and business deals, shatters lives--and closes doors which can never be re-opened. These repercussions can be prevented or avoided by simply BEING NICE..
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Susan C. Young |
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Your mindset serves as the operating system for your entire life's experience.
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Susan C. Young |
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Active listening requires being fully present and engaged in the moment.
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Susan C. Young |
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When you are mindfully focused, the person with whom you are communicating feels that you are making them a priority--that you value their time and their perspective. It is in these moments that we can go to deeper levels of discovery, exploration, and connection. It is one of the most valuable gifts and finest compliments you can give to another.
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Susan C. Young |
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Your internal thoughts determine your outer world.
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Susan C. Young |
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A genuine smile is your best fashion accessory and the most important thing you can wear.
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susanspeaks-com
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Susan C. Young |
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To Become an Attentive Listener . . . * Observe a person's physical presence to see how their body language aligns with their message. * Recognize what is being said on the surface. * Engage your intuition to hear the meaning, purpose, and motivation behind their message. * Be aware of your own internal responses and how you are feeling. * Put yourself in their shoes to better understand their perspective.
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communication-skills
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Susan C. Young |
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One would think that if people truly wanted to live incredible lives, they would do everything in their power to create a mindset which helped them get there. Right?
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Susan C. Young |
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Empathetic listening is a finely tuned ability to go beyond words to discover the thoughts and feelings which live beneath a person's surface presentation.
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Susan C. Young |
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Becoming an empathetic listener helps you to better understand how another person feels and why they communicate as they do.
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communication-skills
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Susan C. Young |
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Your heightened awareness of their perceptions, experiences, emotions, and personality styles can reveal why they feel the way they do so that you can choose your responses wisely and compassionately.
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susanspeaks-com
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Susan C. Young |
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My success with customers on the telephone wasn't by using pushy sales methods, but by engaging people in meaningful conversations which could lead to friendships on the phone before I ever met them. I would ask questions, listen to their stories, respond to their needs, develop rapport, and earn their business. When we would finally meet in person, it felt less like an introduction and more like a reunion. It was not only good business, we..
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Susan C. Young |
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For sixteen years, I had a spectacular real estate career in Tallahassee, Florida. I loved receiving telephone inquiries and making cold calls. I knew that if I could meet people on the phone, I could usually turn them into buyers.
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Susan C. Young |
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14 Ways to Become an Incredible Listener 1. Be present and provide your undivided attention. 2. Seek first to understand, then to be understood. 3. Listen attentively and respond appropriately. 4. Minimize or eliminate distractions. 5. Focus your attention and energy with singleness of purpose on what the other person is saying. 6. Quiet your mind and suspend your thoughts to make room in your head to hear what is said--in the moment! 7. As..
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susanspeaks-com
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Susan C. Young |
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When I am working with groups of thirty or fewer people, there is a powerful name exercise that I do to break the ice, start with humor, and begin my program with positive energy. One by one, each person will introduce themselves using an adjective that describes their personality that starts with the first letter of their name. "Spontaneous Susan," "Dependable Dave," and "Happy Helen" are a few quick examples. The benefit for the participa..
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communication-skills
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Susan C. Young |
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Sometimes you want to go where everybody knows your name, and they're always glad you came. You wanna be where you can see, our troubles are all the same. You wanna be where everybody knows your name.
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Susan C. Young |
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Prepare for Success. Feel the satisfaction and power of having your act together! Get organized beforehand to get better results. Prior Planning Prevents Poor Performance.
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branding
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Susan C. Young |
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Make the personal choice to instill healthy habits and hygiene into your life. When you resolve to live a healthier life, you will feel better, look better, enjoy improved well-being and make a better impression.
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branding
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Susan C. Young |
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3678112
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Color is one of the most important and distinctive elements in enhancing your image. Wearing the colors which are best matched to your personality, energy, skin tone, hair color, and body type will make you look healthier, more vibrant, confident, successful, and approachable.
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branding
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Susan C. Young |
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The times, they are a-changing! What was once defined by tradition, respect, and custom has evolved into a relaxed and casual society. What is acceptable and normal today would never have been permitted in the past.
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branding
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Susan C. Young |
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Dressing appropriately in one venue may be highly inappropriate in another.
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