|
77a904c
|
Mary Kay Ash, the founder of the Mary Kay Cosmetic empire, taught her teams that most people have a sign hanging around their necks that says, "Make me feel special." Answer that need in others through nurturing words, deeds, and actions, and you will be amazed by the ease with which people respond to you. What can you do to make other people feel special?"
|
|
best-motivational-speakers
communication-skills
customer-service-quotes
emotional-intelligence
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
trust
|
Susan C. Young |
|
4b3447c
|
Many salespeople make the mistake of talking about how great they are and what they bring to the table. If they would simply take a breath, shift their mindset, and instead present ways to help solve their client's problems, they would capture more new business.
|
|
best-motivational-speakers
communication-skills
customer-service-quotes
emotional-intelligence
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
trust
|
Susan C. Young |
|
6fea256
|
Most everyone has the classic question stamped on their forehead that asks, "What's in It for Me?" It is not a matter of being self-centered, arrogant, or narcissistic; it is simply a natural and instinctive response to gauge how we are going to best interact and deal with another person."
|
|
best-motivational-speakers
communication-skills
customer-service-quotes
emotional-intelligence
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
trust
|
Susan C. Young |
|
7d5b7cc
|
Clown Around . . . Nancy Weil of The Laugh Academy gives people she meets red clown noses and shows them how to use them. Promoting laughter as a cure for stress and negativity, she makes a positive and memorable impact and gives others permission to play.
|
|
best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
emotional-intelligence
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
b87bb28
|
Approachable people . . . 1. Use body language to their advantage. 2. Are open-minded to new people and new experiences. 3. Encourage others to feel better about themselves. 4. Are willing to be told not what they want to hear, but what they need to hear. 5. Provide an inviting aura that is warm and comforting. 6. Realize that authenticity and transparency earn trust. 7. Intuitively tune into the feelings and needs of others. 8. Are emotio..
|
|
body-language-quotes
communication-skills
kindred-spirits
law-of-attraction-quotes
mindset-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
soul-mates
|
Susan C. Young |
|
26c031c
|
Your habits and hygiene demonstrate how you feel about yourself. Without saying a word, they speak for you.
|
|
branding
communication-skills
healthy-habits
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
success
|
Susan C. Young |
|
a8a4889
|
Create your own personal brand to stand apart from the crowd. Package your unique talents, style, personality, and products. Show and tell who you are and what you do--to the world.
|
|
branding
communication-skills
healthy-habits
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
success
|
Susan C. Young |
|
5418740
|
Developing your EI will allow you to explore new depths of understanding in yourself and others. It will give you insight as to why people behave as they do and assist you in areas you may wish to improve.
|
|
branding
communication-skills
healthy-habits
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
success
|
Susan C. Young |
|
9980240
|
Becoming aware of what you are doing and how others perceive you will provide you with instant insight for making changes where necessary.
|
|
communication-skills
law-of-attraction-quotes
mirroring
motivational-speaker-susan-young
neuro-linguistic-programming
quotes-by-susan-c-young
reciprocity
relationship-quotes
selling-success-quotes
|
Susan C. Young |
|
fc95153
|
Whatever you are putting out into the universe is going to be returned unto you and have a direct correlation to what you are getting back. In many ways, you are a magnet and manifest accordingly.
|
|
communication-skills
law-of-attraction-quotes
mirroring
motivational-speaker-susan-young
neuro-linguistic-programming
quotes-by-susan-c-young
reciprocity
relationship-quotes
selling-success-quotes
|
Susan C. Young |
|
937fea6
|
Think of your personal and professional life--are you attracting what you want? Are you attracting the kind of people you like? Do you feel that life is working for you or against you? How have others been treating you? Are you pleased with your results?
|
|
communication-skills
law-of-attraction-quotes
mirroring
motivational-speaker-susan-young
neuro-linguistic-programming
quotes-by-susan-c-young
reciprocity
relationship-quotes
selling-success-quotes
|
Susan C. Young |
|
c40a401
|
Simply by living life you will gain new experiences that are uniquely your own. Your vantage points along your journey will help you form your perceptions, grow your influence, and ground you in a wisdom which can only be gained from having been there and having done it.
|
|
branding
communication-skills
healthy-habits
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
success
|
Susan C. Young |
|
c6e62e9
|
Your education can be the 'make or break' difference when a hiring manager reads your resume or invites you in for an interview. In our competitive world, today a Master's Degree has become the new differentiator that a Bachelor's Degree once was.
|
|
branding
communication-skills
healthy-habits
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
success-quotes
|
Susan C. Young |
|
7f70fb0
|
Rather than allowing your failures to define you, learn from your experience to do better next time.
|
|
branding
communication-skills
healthy-habits
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
success-quotes
|
Susan C. Young |
|
fb4c991
|
How can you build credibility without grandstanding as you strive to stand apart from the crowd?
|
|
branding
communication-skills
healthy-habits
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
success-quotes
|
Susan C. Young |
|
426c761
|
Your level of education speaks on your behalf. It demonstrates your ability to establish a clear vision, prioritize your goals, and honor your commitments. Oh yeah, did I mention it also makes you smarter?
|
|
branding
communication-skills
healthy-habits
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
success-quotes
|
Susan C. Young |
|
fd1bfc0
|
People will form impressions, assumptions, opinions, and judgments all within a few short seconds. To make a favorable first impression and make these seconds count, enhance your image by choosing clean, crisp, appropriate attire that reflects confidence and professionalism.
|
|
branding
communication-skills
dress-for-success
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
success
susan-young
|
Susan C. Young |
|
4778a1b
|
Well Hello Halo! It is human nature for us to make generalized judgments about a person using only a couple of traits. The "Expressivity Halo" Theory explains how we connect various personalities to specific facial expressions and assign assumptions about that person." --
|
|
communication-skills
customer-service-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
smiling-quotes
susanspeaks-com
|
Susan C. Young |
|
16e601b
|
Proper posture conveys that you are ready to take command and master new situations. When you project this level of confidence, you will instill confidence in others.
|
|
communication-skills
customer-service-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
posture-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
|
a86023a
|
Introverts typically . . . * Process information internally. It is normal for them to continuously contemplate, generate, circulate, evaluate, question, and conclude. * Are rejuvenated and energized by rest, relaxation, and down-time. * Need time to process and adapt to a new situation or setting, otherwise it is draining. * Tend to be practical, simple, and neutral in their clothing, furnishings, offices, and surroundings. * Choose their f..
|
|
employee-engagement
first-impressions-quotes
hire-keynote-speaker
introvert-or-extrovert
motivational-leadership-speaker
personality-styles
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
6ecad5a
|
Your eyes are the windows to your soul" indeed. It is a cliche for a good reason--it is a timeless truth with universal application."
|
|
body-language-quotes
communication-skills
eye-contact-quotes
law-of-attraction-quotes
mirroring
motivational-speaker-susan-young
quotes-by-susan-c-young
reciprocity
relationship-quotes
|
Susan C. Young |
|
85177b0
|
In 1966, American anthropologist Edward T. Hall specified four distinct distance zones to describe the perception of physical space around us. Understanding these zones and honoring their invisible boundaries will give you a sixth sense about another person's "space" as well as your own. Intimate Zone (less than 2') --This zone represents our personal space and is reserved for the most trusted and loved people in our lives. Touching, huggin..
|
|
communication-skills
customer-service-quotes
emotional-intelligence-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
|
51e3f6a
|
Know your audience! With the high level of cultural sensitivity these days, it is often better to err on the side of caution. If you don't want your humor to come back and bite you, don't hurt one person to entertain another. We can have humor without making fun of other people.
|
|
best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
emotional-intelligence
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
d78f5bc
|
I have noticed generational humor exists as well. Since our frames of reference and cultural influences vary, there is a lot of room for misinterpretation and the potential to not "get it."
|
|
best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
emotional-intelligence
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
abfe57f
|
Don't try to make a joke just to make a joke. Sometimes, as human beings, we so want to fit in and connect that we try TOO hard to be something we are not. It's okay if you're not the life of the party. It's fine if you're not a stand-up comedian. Just be you. Real life provides real humor when we're paying attention to it. Share what makes you laugh.
|
|
best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
emotional-intelligence
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
8301d36
|
Think of fun ways you can connect with your business or social circles. When you're with your tribe--or like-minded people--they'll laugh and learn right alongside you.
|
|
best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
first-impressions-quotes
fun-and-humor
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
0647218
|
Your grammar is crucial to your image, brand, and reputation. It reflects upon your level of intelligence, education, experience, upbringing, and native geography. Poor grammar can totally bomb a job interview, make someone delete your email request, cause people to judge you behind your back, or dismiss you as being a poor communicator. It is all preventable!
|
|
customer-service-quotes
employee-engagement
first-impressions-quotes
hire-keynote-speaker
motivational-leadership-speaker
networking-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
e6bde10
|
There will be times when you would be wise to err on the side of caution. And rather than making a magnificent misstep, zip your lip and bite your tongue for personal and professional self-preservation.
|
|
best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
discretion
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
b52c27c
|
Zip Your Lip & Bite Your Tongue The discreet communicator knows when it's time to speak and when it's time to listen. He conscientiously refrains from opening a topic of discussion if it is bad timing or inappropriate. He will stop, look, learn, and listen for cues to ensure he doesn't get caught with his foot in his mouth.
|
|
best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
discretion
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
2ca7e18
|
You can shift other people's attitudes by shifting your own. When people project rudeness, impatience, and intolerance they attract the same in return. If someone looks like they are having a difficult day, you can shift their world by simply sharing a kind word.
|
|
communication-skills
law-of-attraction-quotes
mirroring
motivational-speaker-susan-young
neuro-linguistic-programming
quotes-by-susan-c-young
reciprocity
relationship-quotes
selling-success-quotes
|
Susan C. Young |
|
ab2914b
|
Oversharing Why do some people feel the need to share their deepest, darkest secrets with complete strangers or on social media? How could saying too much, too soon possibly help their case or earn the respect of others? Perhaps their insatiable need to share every sordid detail of their existence satisfies a yearning to get attention, gain sympathy, or make friends.
|
|
best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
discretion
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
8934fdf
|
Modeling for others a sincerely positive and encouraging countenance will not only enrich their lives, it can foster trust and appreciation for you. This subtle technique of mirroring can help others feel compatibility with you and lead them to feel better about themselves. A win for everybody!
|
|
communication-skills
law-of-attraction-quotes
mirroring
motivational-speaker-susan-young
neuro-linguistic-programming
quotes-by-susan-c-young
reciprocity
relationship-quotes
selling-success-quotes
|
Susan C. Young |
|
ef18bd6
|
5 Tips for Mirroring Others 1. Body language. When they smile, you smile. When they lean back in their chair, you lean back in your chair. When they cross their legs or fold their arms, you do the same. 2. Vocabulary or specific words. Notice their language and the words they choose and use--their keywords, expressions, expletives, or phrases. 3. Communication style. People receive, process, and deliver information in different ways. Notic..
|
|
body-language-quotes
communication-skills
law-of-attraction-quotes
mirroring
motivational-speaker-susan-young
quotes-by-susan-c-young
reciprocity
relationship-quotes
selling-success-quotes
|
Susan C. Young |
|
001f2c9
|
By becoming aware of the differences and developing an understanding of each person's uniqueness, you will improve your interactions to make more positive first impressions.
|
|
employee-engagement
first-impressions-quotes
hire-keynote-speaker
introvert-or-extrovert
motivational-leadership-speaker
personality-styles
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
f0cdf77
|
Smiling is truly one of the most generous gifts you can give to another. You never know when your smile may inspire the sad, encourage the hopeless, heal a heart, or change someone's world for the better.
|
|
communication-skills
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
smiling-quotes
susanspeaks-com
|
Susan C. Young |
|
b10075e
|
Bull in a China Shop The metaphor "bull in a china shop" appropriately describes how a clumsy (or socially awkward) person can sometimes find themselves in a quite delicate position. Have you ever been in a social situation where it was prudent to bite your tongue, smile and nod, choose your words carefully, or remain silent all together? One in which, if you didn't--it could cause damage?" "You can be a bull. And you can be in the china sh..
|
|
employee-engagement
first-impressions-quotes
hire-keynote-speaker
introvert-or-extrovert
motivational-leadership-speaker
public-speaking
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
722aa1c
|
Use Names. Calling a person by name makes him/her feel recognized, appreciated, and special. It shows respect and that you are genuinely interested in making a connection. You make them feel remembered!
|
|
employee-engagement
first-impressions-quotes
hire-keynote-speaker
introvert-or-extrovert
motivational-leadership-speaker
public-speaking
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
cf8ff00
|
Wise with Your Words. Speak words that support your highest good. Are your thoughts building you up or tearing you down? Notice the quality of your words--your best first impressions ride on them.
|
|
employee-engagement
first-impressions-quotes
hire-keynote-speaker
introvert-or-extrovert
motivational-leadership-speaker
public-speaking
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
|
Susan C. Young |
|
7928e3f
|
Research by the Income Center for Tradeshows found that people are twice as likely to remember you if you shake hands. According to the American Management Association, it takes only one-fortieth of a second to create a human bond. Whether you shake someone's hand, squeeze their arm, or touch their shoulder, make these moments count to be remembered favorably.
|
|
communication-skills
customer-service-quotes
emotional-intelligence-quotes
first-impressions-quotes
handshake-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
|
fe4ff17
|
To cultivate bravery and courage, try something new for the first time. Take a chance. Stretch beyond your familiar limits by taking risks that move you out of your old mindset and into a new perspective. Once accomplished, trying something new bolsters your confidence and boosts your ability to be brave.
|
|
communication-skills
conquer-fear
emotional-intelligence-quotes
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
|
bb2bea3
|
And as is often the case, the people who would benefit the most from reading a book like this are the ones least likely to buy and read it. For you, however, this chapter will serve as a sterling reminder to make your manners shine.
|
|
emotional-intelligence-quotes
etiquette-quotes
good-manners-quotes
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
|
37aee83
|
You already know the difference between being a gracious person versus a rude one.
|
|
emotional-intelligence-quotes
etiquette-quotes
good-manners-quotes
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
|
3d4c5c1
|
Your manners are critical for both making a positive first impression and creating success in life, love, and business.
|
|
emotional-intelligence-quotes
etiquette-quotes
good-manners-quotes
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
|
6ae3c2e
|
Confession. Years ago, I was invited to a cocktail party for an Asian-American networking group. As I introduced myself to a Japanese businessman, I reached out and firmly shook his hand. Much to my embarrassment now, I automatically took my other hand and wrapped our hands in a "hand hug." This is a common gesture of friendship in the South. As his wife approached, however, she appeared appalled and felt disrespected that I was touching he..
|
|
communication-skills
customer-service-quotes
emotional-intelligence-quotes
handshake-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |