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39953b5
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When you are sitting behind a desk with a person on the other side, there is a barrier between you that becomes a psychological and subliminal message. Some of the best leaders I know have a round table or a circle of chairs in their offices so that when people come in to speak with them, the arrangement lends itself to more engaging interaction. Using a roundtable in which there is no head fosters collaboration, cooperation, mutual respect..
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expressions-of-emotion
emotional-intelligence-quotes
susanspeaks-com
customer-service-quotes
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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9f68aca
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When having lunch or dinner at a long rectangular table, I prefer to take a middle chair so that I can turn to my left or to my right to make meaningful conversation with the people in attendance. When I have been seated at the very end, it can prove to be difficult to speak, hear, and connect with everyone there. Think ahead, and whenever possible, put yourself in the middle of the action!
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expressions-of-emotion
emotional-intelligence-quotes
susanspeaks-com
customer-service-quotes
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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9f5eacb
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To remember people's names, "Write it Down! --Whether you write their name down on the back of a card, a receipt, a handout, or in a notebook, this simple act will help you remember."
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networking-quotes
employee-engagement
hire-keynote-speaker
motivational-leadership-speaker
customer-service-quotes
first-impressions-quotes
speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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bb7087f
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The dictionary defines discretion as the quality of showing discernment, the ability to make responsible decisions, and behaving or speaking in such a way as to avoid causing offense to others or revealing private information. Doing what is right is not always easy and can require uncommon courage. Be brave my friends, living right is its own reward.
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best-motivational-speakers
build-rapport
customer-service-quotes
first-impressions-quotes
speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
discretion
communication-skills
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Susan C. Young |
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44468ed
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Understanding a wide range of personalities will help improve your communication, connection, and engagement not only at work, but in your relationships at home, in life, and in love.
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networking-quotes
employee-engagement
hire-keynote-speaker
motivational-leadership-speaker
customer-service-quotes
first-impressions-quotes
speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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e57de3b
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Mirroring is especially helpful when our differences may divide. Think of the times when you have made a diligent effort to speak in another person's native language to communicate and connect with comfort. By doing this, you are extending a considerate courtesy to meet them where they are, thus removing barriers and improving engagement.
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neuro-linguistic-programming
mindset-quotes
law-of-attraction-quotes
mirroring
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
reciprocity
communication-skills
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Susan C. Young |
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dfd7102
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Coordinating your gestures with someone's subtle behaviors, can help you gain understanding, realize comfortable compatibility, and develop mutual trust.
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neuro-linguistic-programming
mindset-quotes
law-of-attraction-quotes
mirroring
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
reciprocity
communication-skills
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Susan C. Young |
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1fb181f
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By mirroring, speaking, and moving in tandem with my clients, I provided them with a sense of familiar comfort and ease which helped us work well together. When they leaned forward, I would lean forward. When they crossed their arms, I would cross my arms. When they began speaking slowly and quietly, I would do the same. These subtle actions help to us to communicate more effectively.
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selling-success-quotes
neuro-linguistic-programming
law-of-attraction-quotes
mirroring
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
reciprocity
communication-skills
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Susan C. Young |
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2b203f3
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The concept is made even more fascinating when you consider it as a psychological spectrum. Imagine a sliding scale of personalities that range from being an "introvert" to an "extrovert" and placing "ambivert" smack dab in the middle. This linear scale illustrates a continuum of experiences, because these descriptions do not apply to every person at all times. We all have tendencies, preferences, and comfort zones that change according to..
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employee-engagement
hire-keynote-speaker
introvert-or-extrovert
motivational-leadership-speaker
personality-styles
first-impressions-quotes
speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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f4f2da4
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The variety of political positions shared on Facebook in the 2016 Presidential Election was both entertaining and, sadly, destructive. I observed friends of a lifetime divide into different camps and sacrifice their friendships through argument and debate. As an avid reader and political junkie, I had to hold myself back from expressing my opinions or presenting factual evidence which would obliterate others' claims. Why would I jump into t..
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best-motivational-speakers
build-rapport
customer-service-quotes
first-impressions-quotes
speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
discretion
communication-skills
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Susan C. Young |
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ffdce78
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Be Personable & Friendly. People who are genuinely warm and sincerely kind are easy to talk to, easy to like and bring a positive vibe to new encounters and social situations.
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best-motivational-speakers
build-rapport
customer-service-quotes
first-impressions-quotes
speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
discretion
communication-skills
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Susan C. Young |
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663810d
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In his book, The Four Agreements, Miguel's Ruiz encourages us to "not take things personally; people behave for their reasons, not ours." Our personality differences and life experiences shape how we perceive, engage, react, and respond."
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employee-engagement
hire-keynote-speaker
introvert-or-extrovert
motivational-leadership-speaker
personality-styles
first-impressions-quotes
speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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c57d93a
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A genuine smile is inviting, contagious, encouraging, and brings joy into the world. It instantly tells others that you are glad to see them, that they are important and you are approachable.
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smiling-quotes
susanspeaks-com
body-language-quotes
eye-contact-quotes
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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7e6309c
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Companies that do not have a succession plan in place in which their seasoned professionals are teaching the younger, less experienced generations risk losing far more than talent. The depth of their experience is a valuable commodity and resource.
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healthy-habits
branding
motivational-speaker
speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
success-quotes
communication-skills
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Susan C. Young |
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96c9abc
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You can transform your entire physical appearance, personal experience, energy, and social success simply by smiling. And it is also good to do just for you!
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expressions-of-emotion
smiling-quotes
susanspeaks-com
body-language-quotes
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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d59d780
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Stepping out and stepping up can be an intimidating experience, especially in social situations where the outcomes are unpredictable and uncertain. Have you ever been reluctant to . . . * Say "no?" * Request help? * Ask for a raise? * Stand up to a bully? * Talk about tough topics? * Confront a friend or spouse? * Speak up and share your opinion? * Begin a conversation with a stranger? * Deliver a presentation or speak in public? * Talk ab..
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take-the-initiative
emotional-intelligence-quotes
positive-first-impression-quotes
susanspeaks-com
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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ca2f278
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Fear is the number one reason why people do not take action. The divine irony is that most of the fears we experience are self-generated and born out of our own imaginings, hence the acronym False Evidence Appearing Real.
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conquer-fear
emotional-intelligence-quotes
positive-first-impression-quotes
susanspeaks-com
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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765768e
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To cultivate bravery and courage, get involved in a cause you are passionate about. Serving a vision bigger than yourself changes your focus from self-doubt to whatever action is necessary for the vision to succeed. "When in doubt, take it out."
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conquer-fear
emotional-intelligence-quotes
positive-first-impression-quotes
susanspeaks-com
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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cbb49f7
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To cultivate bravery and courage, build upon your strengths and talents. What are you good at? What makes you feel confident and personally powerful? Your competencies will ground you and build your strength.
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conquer-fear
emotional-intelligence-quotes
positive-first-impression-quotes
susanspeaks-com
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
|
Susan C. Young |
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0678775
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communication skills, quotes by Susan C Young, relationship quotes, emotional intelligence quotes, motivational speaker Susan Young, body language quotes, handshake quotes, make a positive first impression quotes, susanspeaks.com, customer service quotes
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handshake-quotes
emotional-intelligence-quotes
susanspeaks-com
customer-service-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
|
Susan C. Young |
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551a020
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To cultivate bravery and courage, Do It Scared. Being scared is a precursor to bravery, otherwise, it wouldn't be bravery, would it? Mustering the courage to stretch beyond your familiar territory is a rewarding act in itself.
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conquer-fear
emotional-intelligence-quotes
positive-first-impression-quotes
susanspeaks-com
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
|
Susan C. Young |
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31489c2
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Brian is a deeply compassionate man who was sad to learn that his work colleague, Tom, had lost his 17-year-old daughter to a drug overdose. When Tom returned to work weeks later, Brian approached him and said, "Man, I am so sorry. There are no words to express my condolences. "Brian reached out to hug Tom. At first, he was rigid and on guard, but with Brian's genuine embrace, he felt Tom release into his safety. Tom had been so incredibly ..
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handshake-quotes
emotional-intelligence-quotes
susanspeaks-com
customer-service-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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392960a
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Without civilized social graces, not only is life more difficult, but a positive first impression can be destroyed as fast as it is made.
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etiquette-quotes
good-manners-quotes
emotional-intelligence-quotes
positive-first-impression-quotes
susanspeaks-com
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
|
Susan C. Young |
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0a4a900
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While good old-fashioned manners and etiquette have worked for centuries, new standards and expectations have come into play with the modern world. Behaviors which would have been appalling in the past are now socially acceptable.
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etiquette-quotes
good-manners-quotes
emotional-intelligence-quotes
positive-first-impression-quotes
susanspeaks-com
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
|
Susan C. Young |
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4e8340a
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How a person treats wait staff speaks volumes about their character and values. If they misbehave in this scenario, you can likely predict how they will react when cut off in traffic, when their luggage is lost, or when life doesn't go their way. It is also an indicator to CEOs and hiring managers as to whether a person is a viable candidate for being a considerate team player.
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etiquette-quotes
good-manners-quotes
emotional-intelligence-quotes
positive-first-impression-quotes
susanspeaks-com
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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d4aab61
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It is unimpressive to not hold a door open for the next person coming through. After a satisfying workout at my gym, I was walking behind a man who was exiting at the same time. He was only about two feet in front of me. As he walked through the door, he let it close behind him, almost hitting me in the face. Was he being intentionally rude? Was he preoccupied and focused on other things? No matter whether an offender is being a jerk inten..
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etiquette-quotes
good-manners-quotes
emotional-intelligence-quotes
positive-first-impression-quotes
susanspeaks-com
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
|
Susan C. Young |
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c36c57b
|
It is unimpressive to speaking rudely to others. Often, all we need to do to ensure that we do not launch into a rude remark is to pause . . . breathe . . . and smile to ourselves before speaking. And when people are rude to you, just remember that they are revealing who they are, not who you are. Don't take it personally. Sometimes being silent is your best response.
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etiquette-quotes
good-manners-quotes
emotional-intelligence-quotes
positive-first-impression-quotes
susanspeaks-com
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
|
Susan C. Young |
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e496872
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I am a very lucky lady that my life partner, Daniel, is a true-blue Southern gentleman. Watching him in action not only earns my love and respect, but it also strengthens his countenance and bolsters his reputation as a man. As a health care provider, he treats numerous patients who are elderly or in pain. Daniel has made it a customary ritual while people are in his care to help them with their coats, provide a stabilizing arm, carry the ..
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etiquette-quotes
good-manners-quotes
emotional-intelligence-quotes
positive-first-impression-quotes
susanspeaks-com
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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d7fb554
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As a lifetime optimist, my first tendency has always been to look for the best in others, the best in situations, and focus on what is working rather than what is not. Noticing the good has helped me immensely in life and business and it can do the same for you.
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how-to-be-complimentary
find-the-best-in-others
positivity-quotes
positive-first-impression-quotes
susanspeaks-com
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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16f3fa6
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The synchronicity found in nature extends to the rhythm and patterns in our relationships; it explains how random events can come together to achieve harmony, flow, and order. Similarly, social synchronicity plays a large role in the art of constructive communication by helping us understand how social patterns can positively impact our relationships.
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employee-engagement
hire-keynote-speaker
introvert-or-extrovert
motivational-leadership-speaker
personality-styles
first-impressions-quotes
speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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521327c
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Knowing when to say something is as important as knowing what or what not to say. You may have the perfect message, but it can be negated by imperfect timing.
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employee-engagement
hire-keynote-speaker
introvert-or-extrovert
motivational-leadership-speaker
personality-styles
first-impressions-quotes
speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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83e022e
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Being "out of sync" can be exasperating. Seek to synchronize to increase your chances for success and positive outcomes. Just because your timing is good for you does not mean it is a good time for another person."
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employee-engagement
hire-keynote-speaker
introvert-or-extrovert
motivational-leadership-speaker
personality-styles
first-impressions-quotes
speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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1765660
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Communication is the soul of all relationships. More than any other skill, it is the heartbeat of success in sales, marketing, marriage, business, friendship, communities, and beyond.
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selling-success
positive-first-impression-quotes
susanspeaks-com
employee-engagement
customer-service-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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b8c83b2
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Years ago, one of my girlfriends and I were going on a road trip and our destination was four hours away. We started an amazing conversation as our trip began. We arrived four hours later, but it felt like we had been driving for only half an hour. Have you ever been so immersed in the free flow of conversation that it transcended time, space, and effort? That is the beauty of being in flow.
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employee-engagement
hire-keynote-speaker
introvert-or-extrovert
motivational-leadership-speaker
first-impressions-quotes
speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
public-speaking
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Susan C. Young |
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4a95808
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Although it may serve you well, any strength or skill which is overused can become a limitation when it forces you to constantly be moving and looking for the next best thing. Distractions, interruptions, and incessantly chasing after the next golden ring can become the norm.
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positive-first-impression-quotes
susanspeaks-com
employee-engagement
customer-service-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
mindfulness
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Susan C. Young |
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32a8935
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Think of the communication that takes place in your own life on a continuous basis--at home, at work, with friends, and beyond. When you actively listen to people, you enhance communication.
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healthy-conversation
positive-first-impression-quotes
susanspeaks-com
customer-service-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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19f5549
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Listening actively confirms for people that you are positively receiving and thoroughly understanding the message they are conveying.
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healthy-conversation
positive-first-impression-quotes
susanspeaks-com
customer-service-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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76266f8
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Your tone demonstrates. . . * Energy * Volume * Sincerity * Confidence * Happiness * Sadness * Preoccupation * Anger * Efficiency * Empathy
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positive-first-impression-quotes
susanspeaks-com
employee-engagement
motivational-leadership-speaker
customer-service-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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46bf479
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Dressing appropriately in one venue may be highly inappropriate in another. Yet every day we see a lack of modesty and taste, regardless of how uncomfortable it makes others feel.
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success
branding
dress-for-success
motivational-speaker
susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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2e50c07
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Active listening is the ultimate "Golden Rule" for sensational customer service. Just as the important people in your life will feel more valued and appreciated when you actively listen, so will your customers."
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healthy-conversation
positive-first-impression-quotes
susanspeaks-com
customer-service-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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e3e0f7c
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Active listening is one of the best services a company can provide.
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healthy-conversation
positive-first-impression-quotes
susanspeaks-com
customer-service-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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913b15b
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ASK YOURSELF: How can you utilize active listening to provide sensational customer service? How will this help resolve complaints from unhappy customers? * Give them your full attention and listen without interruption or defensiveness. * Thank them for bringing the issue to your attention. * Take their concerns seriously and share their sense of urgency to resolve the problem quickly. * Ask questions and focus on what they are really saying..
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healthy-conversation
positive-first-impression-quotes
susanspeaks-com
customer-service-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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26b9f05
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This method enabled me to expand my territory and create a strong network of loyal customers for referrals and repeat business. Make active listening a deliberate part of your business plan and success strategy. You will not only grow your business, but also make wonderful friends along the way.
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healthy-conversation
positive-first-impression-quotes
susanspeaks-com
customer-service-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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4930101
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A positive attitude will help fortify your courage to build unshakable confidence and self-esteem.
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build-confidence
mindset-quotes
preparation-quotes
motivational-speaker
susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |