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How do you enter a room? How do you walk into a job interview? How do you approach a sales prospect for the first time? Accomplished leaders know that the way they make an entrance can project their confidence and set the tone for their interaction with others. Use your poise, postures, and gestures to make it grand.
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posture-quotes
expressions-of-emotion
susanspeaks-com
customer-service-quotes
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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1cc8c1d
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Your poise, postures, and gestures are the physical manifestations of your attitudes, perceptions, belief systems, self-esteem, feelings, and engagement. Be sure to know if they are working well or hindering the actualization of your potential. Being the architect for your habitual patterns of non-verbal language, you have the power to change any of it at any time.
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posture-quotes
expressions-of-emotion
susanspeaks-com
customer-service-quotes
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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6fb3a5c
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A smart way of using your hands to make you look more interesting, thoughtful, and self-assured is to steeple your hands and fingers. Try using it strategically in formal environments or workplaces to show confidence and consideration.
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posture-quotes
expressions-of-emotion
susanspeaks-com
customer-service-quotes
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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As a professional speaker, Susanne travels all over the country and practically lives on airplanes. One day as she entered security to board yet another flight, she was struck by the poise, posture, and gestures of the man in front of her in line. As a communications expert, she observed his excellent presentation with appreciation and awe. The gentleman was dressed impeccably in a crisp white shirt and well-fitted suit and he sported a new..
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posture-quotes
expressions-of-emotion
susanspeaks-com
customer-service-quotes
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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75b1b80
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Social orientation can be used to your advantage to make a great first impression; however, it can also backfire when we violate the boundaries of someone else's personal space. Awareness of space, orientation, and proximity is a powerful tool for your relationship toolbox.
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posture-quotes
expressions-of-emotion
susanspeaks-com
customer-service-quotes
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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926a379
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Proxemics is the study of human use of space and the effects that population density has on behavior, social interaction, and communication. Imagine invisible bubbles around every person that provides each of us with comfort zones for social engagement and interaction.
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expressions-of-emotion
emotional-intelligence-quotes
susanspeaks-com
customer-service-quotes
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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1cef506
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The "Law of Attraction," based on the principle of cause and effect, is not only a process of reaping what you sow through your actions. Its magnetic impact derives from the words you use, attracting and reinforcing whatever you are thinking about and putting out into the world through your speech."
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networking-quotes
employee-engagement
hire-keynote-speaker
motivational-leadership-speaker
customer-service-quotes
first-impressions-quotes
speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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00a81ad
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The Words You Write "Few things scream 'unprofessional' faster than a poorly written letter or resume filled with errors, misspellings, misuse, and negligence."
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networking-quotes
employee-engagement
hire-keynote-speaker
motivational-leadership-speaker
customer-service-quotes
first-impressions-quotes
speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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5900a93
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The wonderful world of human relationships is a rich mixture of backgrounds, perceptions, habits, preferences, behaviors, and motivators. These differences can create barriers to communication and connection, creating a lack of understanding or clarity. Just as we each have our own genetic DNA that makes us unique, we also have personality traits that do the same.
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networking-quotes
employee-engagement
hire-keynote-speaker
motivational-leadership-speaker
customer-service-quotes
first-impressions-quotes
speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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To master The Art of First Impressions for Positive Impact, it is imperative to understand some basic personality differences so that you can navigate and nurture relationships from a position of awareness, empathy, and acceptance. This understanding will greatly enhance your communication skills, regardless of the differences, so that you can make positive impressions on people who are different from you.
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networking-quotes
employee-engagement
hire-keynote-speaker
motivational-leadership-speaker
customer-service-quotes
first-impressions-quotes
speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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88b2b44
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The fact that someone is different from you does not make them wrong--it just makes them different. Why would we ever want everyone to be alike anyway? That would make the world boring!
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networking-quotes
employee-engagement
hire-keynote-speaker
motivational-leadership-speaker
customer-service-quotes
first-impressions-quotes
speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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Being a conversational chameleon allows you to do that. One day I may be speaking to the CEO of a global company and the next to my four-year-old nephew. Just as you would not talk to your eighty-year-old grandmother the same way you would talk to a twenty-three-year-old co-worker, adapt your own behavior to the person with whom you are speaking.
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employee-engagement
hire-keynote-speaker
introvert-or-extrovert
motivational-leadership-speaker
personality-styles
first-impressions-quotes
speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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Finding the right time is like discovering a social portal which opens a gate for others to receive your message and "get you." You only get one chance to make a first impression and if the gate begins to close, you may never get another opportunity to walk through it. Watch for the openings and synchronize your movements with your intended recipient."
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employee-engagement
hire-keynote-speaker
introvert-or-extrovert
motivational-leadership-speaker
personality-styles
first-impressions-quotes
speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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00e97f5
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One of the speaking programs I deliver is entitled, "Service with a Smile . . . How to Create a Sensational Customer Experience." Smiling is at the heart of my teaching because when employees smile while delivering service, it tells the guest/client/customer . . . You matter. You are important. We are glad you are here. We appreciate your business."
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expressions-of-emotion
smiling-quotes
susanspeaks-com
body-language-quotes
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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edbc973
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Smiling is one of your most powerful non-verbal behaviors. People do read a book by its cover and these expressions provide glimpses into what they will find inside.
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expressions-of-emotion
smiling-quotes
susanspeaks-com
customer-service-quotes
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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905d3fa
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What are you projecting? How are you showing up? Are you aware of how your expressions are impacting your communication with others?
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expressions-of-emotion
smiling-quotes
susanspeaks-com
customer-service-quotes
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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012c026
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At any moment, you can use your face to open doors of opportunity if it demonstrates interest, enthusiasm, respect, understanding, delight, agreement, and more.
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expressions-of-emotion
smiling-quotes
susanspeaks-com
customer-service-quotes
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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Look at the single words below; wear these emotions on your face for just a moment. Try them on for size and note how they make you feel: Happiness. Fear. Anger. Sadness. Contempt. Surprise. Disgust. These are the basic human emotions which communicate with clear understanding across cultures, languages, and countries. In other words, a smile naturally conveys happiness and a frown naturally conveys sadness, no matter where you may be using..
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expressions-of-emotion
smiling-quotes
susanspeaks-com
customer-service-quotes
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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Situational awareness enables you to observe your periphery with a clear vision and emotional foresight, which may inevitably keep you socially, physically, or professionally out of harm's way. Connect the dots.
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positive-first-impression-quotes
susanspeaks-com
employee-engagement
customer-service-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
mindfulness
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Susan C. Young |
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When you enter a room, a social situation, or a business meeting, be mindful of cues; read between the lines to better understand people and events. What do these things tell you?
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positive-first-impression-quotes
susanspeaks-com
employee-engagement
customer-service-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
mindfulness
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Susan C. Young |
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a58f824
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Being "appropriate" means being suitable, fitting, relevant, or proper in a situation. What may be appropriate in one circumstance can be terribly inappropriate in another. How does one discern? Sometimes it is simply a matter of maturity and experience."
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positive-first-impression-quotes
susanspeaks-com
employee-engagement
customer-service-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
mindfulness
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Susan C. Young |
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8e46ff9
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What is easy for one person may be terrifying for another. Not all people have developed an unshakable confidence to kick butt and conquer. How can meek and quiet wallflowers, both women and men, join the ranks of the risk takers and event shakers? The first step is to ask yourself how you may be feeling stuck and then get moving.
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take-the-initiative
emotional-intelligence-quotes
positive-first-impression-quotes
susanspeaks-com
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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We will judge others based on their behaviors with little to no understanding or regard for their beliefs or values--standards we may not know, nor typically see. When we do this, things can be taken completely out of context because we are assessing their behavior against our expectations, which are produced from our own personal value system.
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positive-first-impression-quotes
susanspeaks-com
employee-engagement
customer-service-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
mindfulness
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Susan C. Young |
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e2e3dea
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Conversation starters. Icebreakers. Openers. However you choose to label them, that moment when the first words come out of your mouth can make or break the outcome of your entire conversation. Been there, done that, right?
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healthy-conversation
positive-first-impression-quotes
susanspeaks-com
employee-engagement
customer-service-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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fce0eca
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Inversely, when you are in a small group of people or friends and you don't make the effort to speak to everyone, it may be considered as rude. Rather than run the risk of people feeling neglected or dismissed, make the effort to Mix, Mingle, and Glow . . .
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selling-success
service-beyond-self
positive-first-impression-quotes
susanspeaks-com
customer-service-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
networking
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Susan C. Young |
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We all know that person--the one who wakes up on the right side of the bed; the one who surely consumed a bowl of sunshine for breakfast; the one who asks how you're doing and means it. How do they emanate that much light? How can we also appear more friendly and personable? How can we be that light for others?
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trust
personable-and-friendly
best-motivational-speakers
customer-service-quotes
first-impressions-quotes
speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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Speaking on Stage Speakers and presenters have only a few short seconds before their audience members begin forming opinions. True professionals know that beginning with impact determines audience engagement, the energy in the room, positive feedback, the quality of the experience, and whether or not their performance will be a success. A few of the popular methods which you can use to break the ice from the stage are: * Using music. * Usin..
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healthy-conversation
positive-first-impression-quotes
susanspeaks-com
employee-engagement
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
public-speaking
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Susan C. Young |
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9ba978a
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To cultivate bravery and courage, start small. Taking small, consistent steps for calculated risks will help you test your footing. Once you begin enjoying mini-victories, you will be able to build upon your small successes to escalate momentum and strengthen your courage to take bigger ones.
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conquer-fear
emotional-intelligence-quotes
positive-first-impression-quotes
susanspeaks-com
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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5baeed3
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To cultivate bravery and courage, may the Force be with you. Whether you fortify yourself with a positive mental attitude, affirmations, faith in God, prayer, and meditation, or an innate sense of personal destiny, you have the power to summon your courage and be brave. "Make it so, Number One!"
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conquer-fear
emotional-intelligence-quotes
positive-first-impression-quotes
susanspeaks-com
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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379cf1c
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Your life is happening in the NOW, yet the present moment is often squandered by your thinking about what has happened in the past or may happen in the future.
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selling-success
positive-first-impression-quotes
susanspeaks-com
customer-service-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
networking
engagement
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Susan C. Young |
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48f2af4
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Take the initiative with deliberate steps to be a polite person: 1. Say please when you are making a request or asking for help. 2. Say thank you when a person has said or done something kind or at your request. 3. Ask permission before borrowing something that's not yours. 4. Hold doors open for the next person coming through. 5. Offer a helping hand before being asked. 6. Let the people exiting an elevator step out before you step in. ..
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etiquette-quotes
good-manners-quotes
emotional-intelligence-quotes
positive-first-impression-quotes
susanspeaks-com
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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ac21219
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Take the initiative with deliberate steps to be a polite person: 1. Cover your mouth when you cough or sneeze. 2. Reciprocate a thoughtful word or a good deed in kind. 3. Say "excuse me" when you bump into someone, unintentionally violate someone's space, or need to get someone's attention. 4. Apologize when you've made a mistake or are in the wrong. 5. Live by the "Golden Rule" and treat others the way you would like to be treated. 6. When..
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etiquette-quotes
good-manners-quotes
emotional-intelligence-quotes
positive-first-impression-quotes
susanspeaks-com
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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e4d4312
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All manners are not created equal and can conjure different interpretations based on the environment in which they are being displayed.
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etiquette-quotes
good-manners-quotes
emotional-intelligence-quotes
positive-first-impression-quotes
susanspeaks-com
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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What is appropriate in one setting may be entirely inappropriate in another. How you behave at a football game is different than how you behave at your sister's wedding. How you interact with your closest friends will be different than how you engage with your boss.
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etiquette-quotes
good-manners-quotes
emotional-intelligence-quotes
positive-first-impression-quotes
susanspeaks-com
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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2249def
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For more than forty years, Judith Martin has inspired the world with advice on etiquette excellence, proper behavior, and codes of conduct through her critically acclaimed newspaper column, "Miss Manners." In an interview for her book, Miss Manners Minds Your Business, Mrs. Martin reminds us that "When you go to work, you want a degree of professionalism which does not involve hearing about all of the sordid details of a person's love life...
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etiquette-quotes
good-manners-quotes
emotional-intelligence-quotes
positive-first-impression-quotes
susanspeaks-com
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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9549b6f
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Wouldn't it be wonderful to be a natural communicator and know exactly what, when, why, and how to speak so that your message is conveyed and received as you intend?
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selling-success
positive-first-impression-quotes
susanspeaks-com
employee-engagement
customer-service-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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3f2b83d
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Communicating negatively (gossiping, bragging, bullying, and criticizing) can be disastrous to your reputation, cause you to lose the respect of others, and leave a terrible impression. Why leave this essential expertise up to chance when it can make or break the success of your relations?
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selling-success
positive-first-impression-quotes
susanspeaks-com
employee-engagement
customer-service-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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c6bcadf
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Mindfulness is a quiet strength and deeply rooted value which many other cultures understand and often practice better than we do. It can be puzzling to people from other countries as to why Americans are so task-driven and action-oriented.
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positive-first-impression-quotes
susanspeaks-com
employee-engagement
customer-service-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
mindfulness
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Susan C. Young |
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9eb9ef6
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Is it possible to be friendly and engaging every day? Of course not. Everyone has their moments. I once read a quote from an anonymous author who said, "It's okay to have a bad day-- just don't unpack and live there." I love that. As an example, imagine waking up and stubbing your toe as you get out of bed. You can respond in one of two ways. You can allow it to start your day off on the wrong foot and go through the rest of your day in a b..
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trust
personable-and-friendly
best-motivational-speakers
customer-service-quotes
first-impressions-quotes
speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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7779e1c
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We can choose how we present ourselves to the world--and we should. From a sales perspective, who would you rather work with? Someone who is friendly and amiable or someone who is stiff and unyielding?
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trust
personable-and-friendly
best-motivational-speakers
customer-service-quotes
first-impressions-quotes
speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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883d080
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13 Simple Ways to Deliver Service Beyond Self 1. Make it Easy for People to Do Business with You. 2. Be an Awesome, Sincere Listener. 3. Listen to Customers' Words and tone of voice, body language, and how they feel. Ask questions, listen, and meet them on their level. Explain, guide, educate, assist and do what is necessary to help them get the information they need to fully understand regarding their question or issue. 4. Show Enthusiasm..
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positivity-quotes
selling-success
service-beyond-self
positive-first-impression-quotes
susanspeaks-com
customer-service-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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207e071
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Initiative is The Start of All Good Things. Your ship will never come in if you don't send any out. Have you ever found yourself dreaming, hoping, and waiting passively for things to change or for your life to get better?
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selling-success
service-beyond-self
positive-first-impression-quotes
susanspeaks-com
customer-service-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
initiative
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Susan C. Young |
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a44ef3d
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Do you ever sit back and wonder how and why other people are so successful, productive, or accomplished? What is the driver that inspires them to go for the gold, seize opportunities, and make things happen?
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selling-success
service-beyond-self
positive-first-impression-quotes
susanspeaks-com
customer-service-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
initiative
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Susan C. Young |
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c30816d
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How do you know when to advance the conversation or when there's something still unresolved? When you are situationally aware, you watch the body language and notice the cues that are given to you. Listening and observing are being mindful in the best sense of the word.
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positive-first-impression-quotes
susanspeaks-com
employee-engagement
customer-service-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
mindfulness
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Susan C. Young |