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Trust and rapport are essential for moving a positive first impression forward to create a meaningful and lasting connection. They are the heartbeat of business, the backbone for high performing teams, and the secret sauce for healthy relationships.
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best-motivational-speakers
communication-skills
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employee-engagement
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
wisconsin-keynote-speakers
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Be the Inviter "When I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for life. Before going into a middle school one year, I interviewed the principal, Alexis Tibbetts, to ask what words of wisdom her students desperately needed to hear from me. She shared, "Kids can be so cruel. Some of the children never feel included or a part of something special. Please tell them that..
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customer-service-quotes
initiative
motivational-speaker-susan-young
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quotes-by-susan-c-young
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selling-success
service-beyond-self
susanspeaks-com
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Susan C. Young |
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It is crucial to understand that there are myriad interpretations of behavior. When you subscribe only to yours, you may begin to think that everyone else is wrong and thus limit your flexibility and possibility. Developing cultural awareness will make your diverse relationships easier and more productive.
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customer-service-quotes
employee-engagement
mindfulness
motivational-speaker-susan-young
positive-first-impression-quotes
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Susan C. Young |
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Your first words will outlive your conversations and impact how you are remembered, liked, or regarded. Wouldn't you enjoy opening conversations with ease and mutual recognition? The challenging part is that it can be . . . awkward!
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Add a fresh twist of creativity to make a stellar impression which people won't soon forget. Granted, your venue will determine how far you can stretch and how creative you can be. Making small tweaks to your conversation starters can make a memorable impact!
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customer-service-quotes
employee-engagement
healthy-conversation
motivational-speaker-susan-young
positive-first-impression-quotes
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Susan C. Young |
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I, however, typically trust people until they prove me wrong. As an energy-sensitive person with a highly intuitive nature, I pick up on clues as to whom I can trust or should be wary of. I will take my chances and continue living with my heart wide-open. Having faith in humanity and expecting the best from others improves my happiness and well-being.
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best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
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trust
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Susan C. Young |
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What are those behaviors that make us take pause to think twice about a person's trustworthiness? Guarded body language, lack of eye contact, nervous fidgeting, interrupting, speaking ill of others, lying, arrogance, and gossip to name a few.
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best-motivational-speakers
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communication-skills
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Susan C. Young |
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Trust and rapport are listed in that order because without first building trust, healthy rapport is not possible.
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Susan C. Young |
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BE HERE NOW Do you feel fully present and engaged in the way you live your life? Do you immerse yourself in the moment or do you strive and struggle as you negotiate the distractions of our modern world? It's easy to have blind spots regarding how you are showing up for life when you are consistently bombarded with distractions, commitments, and personal preoccupations, isn't it?
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Being 100 percent in the moment and focusing on the person you're with is one of the finest compliments you can offer. One of the most respectful and considerate things you can do for another is to truly be with them in the here and now.
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Susan C. Young |
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Service Beyond Self. Value others; have a heart of service and generosity. Rise above self-interest. Ask what you can do for others, not what they can do for you.
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customer-service-quotes
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Susan C. Young |
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If you want to impress someone with how much you know, the best thing you can do is talk to them about . . . them. People typically love to share their stories and are delighted when others show genuine interest in hearing about: their families, what they do for fun, their opinions, where they are going on vacation, their happiest memories, their hobbies, or even where they grew up.
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best-motivational-speakers
communication-skills
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personable-and-friendly
quotes-by-susan-c-young
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When you are genuinely interested, your authenticity reveals itself in your body language, attitude, facial gestures, eye contact, and overall responsiveness.
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best-keynote-speakers
best-motivational-speakers
communication-skills
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Rather than being green with envy, realize that a dramatic difference between the "haves" and "have-nots" is the "do" and "do-nots." If you are seeking positive change and transformation, what can you begin to do?" --
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customer-service-quotes
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Susan C. Young |
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Do you attend networking events to give out as many cards as possible or is it your intention to deliver something of value? When you are busy charging ahead with your own agenda, you're not meeting the needs of anyone but yourself--and it's obvious!
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Susan C. Young |
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Introduce Yourself. Being confident and outgoing will empower you to approach new people who might be reluctant to take the first step. It is amazing how many people we come in contact with yet pass like ships in the night without any engagement or connection.
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customer-service-quotes
initiative
motivational-speaker-susan-young
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service-beyond-self
susanspeaks-com
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Susan C. Young |
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Why Do Some People NOT Take Initiative? * They have a FEAR of . . . rejection, looking stupid, failing, criticism, getting out of their comfort zone, or imposing on other people. * They are unmotivated or uninspired. * They get stuck in negativity, confusion, stress, or doubt. * They don't want to upset the apple cart or the status quo. * They are lazy, disengaged, or indifferent. * They have LACK of . . . energy, desire, confidence, self-e..
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susanspeaks-com
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Susan C. Young |
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The first step in getting unstuck and moving forward is to examine what is holding you back from taking action. The power is yours to set your intention and take the action needed to create the life you desire. You are in control of your initiative--be proactive.
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customer-service-quotes
initiative
motivational-speaker-susan-young
positive-first-impression-quotes
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selling-success
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susanspeaks-com
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Susan C. Young |
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Prepare yourself well by learning how to be more mindful in each interaction. The effort you put forth to gain insight will empower you to make a better impression on others, while enriching your opportunities to build enlightened, trusted relationships.
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customer-service-quotes
employee-engagement
mindfulness
motivational-speaker-susan-young
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Susan C. Young |
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Years ago, my mentor, Mary Seals and I shared a mutual acquaintance who was successful in sales, but had a questionable reputation. I told her, "I really like him, but I can't trust him as far as I can throw him." Mary bluntly replied, "Susan, if I can't trust someone, I don't like or respect them. Her comment caused me to reconsider always giving people the benefit of a doubt and to instead be wary when someone demonstrates a lack of integ..
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best-motivational-speakers
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communication-skills
customer-service-quotes
first-impressions-quotes
quotes-by-susan-c-young
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Susan C. Young |
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Mingle * Be the connector--introduce people to each other who may not otherwise connect. * Be a conversation fire starter; point out what people have in common as you are introducing them. * Seek out the folks who may appear to be shy, or awkward, or wallflowers. Find ways to build trust and comfort. Engage them with a kind word to pull them out of their shell. * Arrive early and stay late; connect with people before and after your event. *..
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customer-service-quotes
motivational-speaker-susan-young
networking
positive-first-impression-quotes
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susanspeaks-com
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Susan C. Young |
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You're Not Alone When I was speaking to thousands of teenagers a year, I interviewed my niece Sarah Jane, who was a high school student at the time. I asked, "What do you think would be helpful for kids to know that would make a difference in their lives." She said, "I was terrified, but I put on a happy face so that no one else would know. What I didn't realize is that everyone else was as scared as I was." Knowing others may feel the sa..
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Susan C. Young |
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Glow What can you do and how can you be in order to bring out the best in others and truly help them shine? * Be complimentary; say something nice. * Be a great listener and make them feel like you are hanging on every word. * Create enthusiasm and anticipation for the person they are getting ready to meet. * Act as you have personally invited them to the party and help ensure they have a wonderful time. * Give people an experience, not ju..
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customer-service-quotes
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networking
positive-first-impression-quotes
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Susan C. Young |
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When you are "off somewhere else" people notice. Have you found yourself in conversations in which you're so concerned about what you are going to say next, that you don't even hear what the other person is saying? Guilty as charged, right?"
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customer-service-quotes
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motivational-speaker-susan-young
networking
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Susan C. Young |
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A lack of engagement sends the message that you may not care, are not interested, are too busy, or that the other person does not matter to you. Even though this is rarely your intention, it can happen when you're not being mindful and deliberate to connect in the moment.
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networking
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Susan C. Young |
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Animation. Enthusiasm. Sincerity. Excitement. Acceptance. Have I just described your family dog? You're happy to see him because he is so happy to see you. It is no wonder dogs are called "Man's Best Friend" with attributes like that. Their natural propensity for joy makes them among the most personable and friendly creatures on the planet. Human beings could learn a thing or two from their eager and earnest approach to life."
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best-motivational-speakers
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communication-skills
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Rather than trying hard to be interesting and focusing on yourself, turn your attention to filling that need in others.
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best-motivational-speakers
communication-skills
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first-impressions-quotes
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Susan C. Young |
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Why Polish the Gold? * It builds your confidence when you realize that your words have power and can positively influence. * As you seek to find the good in others, you will enjoy the ripple effect reminder for finding the good in yourself. * It makes a great ice-breaker to begin a conversation. * It helps you meet new people and make new friends. * It strengthens your relationships and builds mutual admiration. * It brings more happiness ..
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find-the-best-in-others
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positivity-quotes
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Service [sur-vis] noun 1. the act of helping, aiding, or doing work for another. "Does this dictionary definition sound simplistic? Well, it is foundational to delivering world-class, game-changing service. Did you notice it didn't mention you? True service takes the focus completely off you and devotes it entirely to the needs of another person."
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find-the-best-in-others
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polish-the-gold
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positivity-quotes
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At a Chamber of Commerce networking breakfast, two of my friends and I were standing in a circle talking. A stranger approached, interrupted our little reunion, and gave each of us her card. She then began talking about herself and her business without a hint of social awareness, or care about her interruption. She even had the tactless gall to ask us for referrals. When she left our small circle, we looked at each other and laughed, "What ..
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Susan C. Young |
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Communicating on the surface can be easy. But when you want to dig deeper and connect with more profound impact, you'll need to achieve greater understanding, especially when others have personalities, experiences, needs, and preferences different from your own.
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Expressing and demonstrating genuine interest for people can connect you on levels you may never have imagined.
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Be the "Liker" "If you want to be liked, BE THE LIKER!" This was some of the best advice my enlightened mother ever gave me. Throughout my childhood, teen years, and adulthood, this golden nugget of simple wisdom empowered me to take personal responsibility for developing friendships. When you want to reach out, make new friends, and increase your likeability factor, step up and "like" others first. They will usually mirror your initiative..
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Susan C. Young |
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Take the initiative to introduce yourself. One morning I was sitting on a bike in a spinning class at my gym. There was a lady whom I did not know sitting on the bike next to me. As we waited for the instructor, I decided to break the silence and start a conversation. I took the initiative to introduce myself and within a few short minutes, I knew her children's names, how long she had lived in Madison, which exercise classes she preferred,..
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customer-service-quotes
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Susan C. Young |
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Extend Invitations "How many times have you sat at home alone feeling jealous or sad that you were not invited to a party or out to dinner? You may have seen people having fun on Facebook and wondered what it would take to be included next time. And when you don't feel included, it can leave you feeling rejected, dismissed, lonely and excluded. It does not have to be this way. Why do we wait for others to do the inviting? You can change you..
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customer-service-quotes
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motivational-speaker-susan-young
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Susan C. Young |
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Strengthen your first impressions by making the intentional effort to first earn people's trust, and rapport will naturally follow.
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Susan C. Young |
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Sociologically speaking, as Americans we often lack social, cultural, and mindful awareness. We hear the stories of how our arrogance has been known to offend, confuse, and alienate people from other cultures. Arrogance is the thief of mindfulness and it happens from both directions.
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Susan C. Young |
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The road to hell" (in the metaphorical sense, of course), occurs when the people who have good intentions fail to act, follow-through, or live up to their promises, all of which creates stress, frustration, and disappointment. People can be earnest and well-meaning, but their words become hollow when actions do not follow their words. By setting good intentions and taking deliberate action to back intentions up, you can transform your resul..
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customer-service-quotes
initiative
motivational-speaker-susan-young
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Susan C. Young |
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Can I Trust You? Years ago, I heard Lou Holtz speak at a national conference. His rock-solid reputation preceded him--he is the only coach in the history of college football to take six different football teams to a bowl game. He is not only well-respected for his ability to elevate football programs, but to elevate individuals as well. During his humorous and entertaining keynote, he taught a few small lessons which carried big meanings. H..
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Susan C. Young |
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4 Steps for Understanding Each Other 1. Identify your beliefs and core values; ask how they determine your behaviors and habits. 2. Realize with whom you are interacting and try to identify how their values are explaining their behavior. 3. Assume positive intent. 4. Seek ways to adapt your behavior to help bridge the cultural gap.
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Susan C. Young |
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Employee Engagement "Employee Engagement" has become a very hot topic in recent years. The escalating statistics for disengagement are alarming. In 2015, the Gallup Polls' "The State of the American Workforce" survey found that only 32.5 percent of the U.S. Workforce is engaged and committed where they work, and 54 percent say they would consider leaving their companies if they could receive a 20 percent raise elsewhere. Disengagement not o..
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Susan C. Young |
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The South is known for its "Southern Hospitality," and I feel fortunate to have grown up in such a friendly and caring culture. Our remarkable mother has always exemplified these qualities and has been a consistent role model for making other people feel valued and important. She will approach new people in most any situation to gift them with a smile and a moment of her time. Regardless of their role, position, or stature, she confidently ..
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Susan C. Young |
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Be Brave. Bravery takes fortitude--put yourself on the line, even if you risk failing, falling, being embarrassed, or looking stupid--if being brave were easy, more people would be. Just try it!
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Susan C. Young |
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What About the Social Introvert? Perhaps you don't want to talk! Maybe you prefer to speak only when responding to another person. If you tend to be more reserved and less gregarious, the expression on your face will speak volumes. A pleasant expression and a genuine smile communicate friendliness and approachability that will lead you to a positive experience. Your body language engages--without words.
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quotes-by-susan-c-young
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