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e2d062e
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Well-crafted and open-ended questions typically begin with What, Why, When, Who, How, and Where, all of which can prompt the most delightful of conversations.
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trust
best-keynote-speakers
best-motivational-speakers
customer-service-quotes
first-impressions-quotes
speaker-susan-young
quotes-by-susan-c-young
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In sales, this tactic comes across as pushy, arrogant, and uncaring. It doesn't have to be this way. Admittedly, it may take great restraint to resist the temptation to dominate a conversation, but when you do, you are rewarded with an appreciation for your interest and attentiveness. Simply by changing your approach and becoming a discovery expert, you will receive relevant answers for how to better connect and serve others.
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trust
best-keynote-speakers
best-motivational-speakers
customer-service-quotes
first-impressions-quotes
speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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Push versus Pull Marketing. Who wants to be pushed around? I certainly don't. Statements push and questions pull. Don't you prefer the latter? Questions pique interest and can keep the dialogue flowing when your other alternatives aren't as attractive or magnetic.
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trust
best-keynote-speakers
best-motivational-speakers
customer-service-quotes
first-impressions-quotes
speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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7458856
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Become a thought leader by taking an idea, belief, or process and turning it inside-out and upside-down. Bust beyond the box and shatter a few ceilings to go where no one has gone before. Make your mark by becoming a pioneer in your pursuits.
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expertise-quotes
branding
motivational-speaker
speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
success-quotes
communication-skills
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Susan C. Young |
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12 Ways to Improve & Project Confident Posture 1. Go people watching. Note how you interpret the different postures you observe. This will expand your awareness of how posture impacts first impressions and will help you become more aware of yours. 2. Stand in front of a mirror to see what other people are seeing. Are your shoulders level? Are your hips level? Do you appear aligned? Are you projecting confidence or timidity? 3. Take posture ..
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posture-quotes
expressions-of-emotion
susanspeaks-com
customer-service-quotes
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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a0c04c4
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To make a positive first impression, where is the best place to wear a nametag? Since we shake hands with our right hand, placing your nametag on the right side of your body will make it quickly visible for the best eye contact. Within a few inches of your collar bone and right shoulder will provide greater visibility even when you are sitting down.
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team-building
networking-quotes
employee-engagement
motivational-leadership-speaker
customer-service-quotes
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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Business Cards "Do you attend events where business cards are exchanged in a networking environment? My friend Brian Haugen is a networking ninja. His gregarious personality and love for people have enabled him to easily win friends and influence people. He has a lot of tips, but one of his best is regarding how to best handle business cards. When I asked him for his thoughts on being an effective networker, he shared that there is an art ..
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team-building
networking-quotes
employee-engagement
motivational-leadership-speaker
customer-service-quotes
first-impressions-quotes
speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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Too often when people hand us their cards, we quickly slip them into our pockets or purses without giving notice to what it says. Subliminally, it tells the other person that we don't care or are not interested. Take a moment to demonstrate your interest; this will help your newfound relationship be off to a good start. Small actions can make a significant impact!
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team-building
networking-quotes
employee-engagement
motivational-leadership-speaker
customer-service-quotes
first-impressions-quotes
speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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9befe4a
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Have you ever met a new person and within seconds forgotten his or her name? It can be embarrassing, can't it? Many people will laugh, brush it off, and say, "I simply can't remember names!" But you should take remembering seriously."
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networking-quotes
employee-engagement
hire-keynote-speaker
motivational-leadership-speaker
customer-service-quotes
first-impressions-quotes
speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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7b70cbf
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To remember people's names, use usual Imagery--Connect the name with a mental picture that will remind you of that person. If his name is Barry, think of berries. If her name is Cheri, imagine her drinking cherry punch.
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networking-quotes
employee-engagement
hire-keynote-speaker
motivational-leadership-speaker
customer-service-quotes
first-impressions-quotes
speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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9dafc90
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Watch, Listen, & Learn . . . Broaden your sense of humor by watching funny movies and shows, reading funny books, visiting live comedy shows, or enjoying YouTube clips.
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emotional-intelligence
best-motivational-speakers
build-rapport
customer-service-quotes
first-impressions-quotes
speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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4fe2bf8
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Growing up with well-educated parents and an older sister with her Master's Degree in English Language and Literature, I was left with little wiggle room as a child to use poor grammar. When I would inadvertently slip, I would be corrected in a matter of moments--excuse me, seconds! While it may have been irritating for a 10-year-old, I am eternally grateful as an adult that the grammar police kept me in line.
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networking-quotes
employee-engagement
hire-keynote-speaker
motivational-leadership-speaker
customer-service-quotes
first-impressions-quotes
speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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Why Does Mirroring Work? Scientific research suggests 'mirroring' techniques works because of the mirror-neurons which are fired in our brains when we both perceive and take action. When we observe someone doing something, we may feel as if we are having the same experience.
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neuro-linguistic-programming
mindset-quotes
law-of-attraction-quotes
mirroring
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
reciprocity
communication-skills
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Susan C. Young |
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As if these diverse characteristics weren't enough, bring them all into a social context where we must work, live, love, and engage with people different from ourselves--is it any wonder that communications can be challenging?
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networking-quotes
employee-engagement
hire-keynote-speaker
motivational-leadership-speaker
customer-service-quotes
first-impressions-quotes
speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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bcfc819
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Who are we the most comfortable with? People who are the most like us! The "Similarity-Attraction Hypothesis" (Newcomb, 1956) found that similar (real or perceived) personalities are a major determinant of our likability and friendship choices. It is simply human to gravitate toward people like us. This tribal inclination runs the gamut across demographics of age, ethnicity, culture, education, religion, and even personality style. Mirrorin..
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neuro-linguistic-programming
mindset-quotes
law-of-attraction-quotes
mirroring
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
reciprocity
communication-skills
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Susan C. Young |
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afe0938
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Let Sleeping Dogs Lie When I hear someone expressing an adamant opinion which is diametrically opposed to my own, I have a strong temptation to try to convince them otherwise. But what value is there in attempting to prove another person wrong? How would that solve anything?
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best-motivational-speakers
build-rapport
customer-service-quotes
first-impressions-quotes
speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
discretion
communication-skills
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Susan C. Young |
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baf5c45
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Use Discretion & Good Judgment. Don't share your most embarrassing moments with public exposure. Doing what is right is not always easy and can require uncommon courage. Be brave my friends, living right is its own reward.
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best-motivational-speakers
build-rapport
customer-service-quotes
first-impressions-quotes
speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
discretion
communication-skills
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Susan C. Young |
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8ec785b
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Make Others Feel Important. We all have an innate desire to feel important, be special, and feel appreciated. In your words and behavior help others feel important.
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best-motivational-speakers
build-rapport
customer-service-quotes
first-impressions-quotes
speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
discretion
communication-skills
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Susan C. Young |
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I attended a symposium to hear Shilagh Mirgain, Ph.D. speak on Mindful Leadership. Throughout her program, I made sure to make eye contact and smile to support, affirm, and engage with her presentation. When audience members do this for me, it adds an extra punch of dynamic energy that enriches my presentations and improves my performance.
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expressions-of-emotion
smiling-quotes
susanspeaks-com
body-language-quotes
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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6e466fa
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When you see people smiling, does it give you a sense of connection with them? The law of reciprocity illustrates it is hard to not smile back when someone smiles at you.
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expressions-of-emotion
smiling-quotes
susanspeaks-com
body-language-quotes
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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Smiling Bloopers * Insincere smiling can backfire! (Different from a shy smile that just beckons a friendly "hello.") * Transitioning from a smile to a straight face, too quickly, may give others the impression that you are fake or do not like them. * Going overboard and smiling all the time, especially when it is inappropriate, will make you appear insincere. * If your mouth smiles, but your eyes don't, there is a disconnect that can make ..
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expressions-of-emotion
smiling-quotes
susanspeaks-com
customer-service-quotes
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation to engage, impress, and interact with guests. For simply being near a guest, employees are trained to: * Make eye contact and smile. * Greet and welcome each and every guest. * Seek out guest contact. * Provide immediate service recovery. * Always display appropriate body language. * Pres..
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expressions-of-emotion
emotional-intelligence-quotes
susanspeaks-com
customer-service-quotes
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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In the legend of Camelot, King Arthur gave consideration as to how his knights might be positioned spatially to impart a message of power and status. He decided they would have their meetings at a round table, which meant that they were all considered equal and there was no "head of the table." He built a league based on equality and mutual respect to unify and fortify the power of teamwork."
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expressions-of-emotion
emotional-intelligence-quotes
susanspeaks-com
customer-service-quotes
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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If you like the relationship results you have been getting and don't see any need for improvement, your status quo may actually be your sweet spot for comfort and contentment. That is a wonderful place to be. However, if you are like most of us, staying stuck in your status quo may prevent you from striving, thriving, and growing in your relationship possibilities.
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take-the-initiative
emotional-intelligence-quotes
positive-first-impression-quotes
susanspeaks-com
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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As you navigate the various zones with people, a variety of specific physical and psychological responses is elicited from them. Until you know someone, avoid invading his or her personal space. Getting closer gradually demonstrates that you like the other person. This gradual and comfortable approach begins the circle of rapport--he sees that you like him, he likes that you like him, and he reciprocates by liking you back.
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expressions-of-emotion
emotional-intelligence-quotes
susanspeaks-com
customer-service-quotes
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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To cultivate bravery and courage, ground yourself in your character values: Building a solid foundation of integrity and character will fortify your confidence to face down fears and take bold action.
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conquer-fear
emotional-intelligence-quotes
positive-first-impression-quotes
susanspeaks-com
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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What does a solid, comfortable, impressive handshake look and feel like? To deliver a great handshake . . . * Extend your right hand out vertically at a comfortable waist level toward the person you are meeting. * Connect hands with web to web contact made between the thumb and index finger. * Be intentional and appropriate by showing mutual respect and teamwork. * Gently squeeze firmly enough to be confident, yet lightly enough to be gra..
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handshake-quotes
emotional-intelligence-quotes
susanspeaks-com
customer-service-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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Considerations & Exceptions for Impressive Handshakes * Be mindful of a person's age; be tender with arthritic hands. In that case, a loose and gentler handshake is a gesture of sensitivity and compassion. * Show interest; even if your right hand is full, offer your left hand. * Demonstrate respect when you are caught in an introduction while seated; try to stand. * Be instinctive about when to allow the length of your handshake to linge..
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handshake-quotes
emotional-intelligence-quotes
susanspeaks-com
customer-service-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
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Susan C. Young |
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All hugs are not created equal. Some people are naturally gifted in showering others with warmth and affection. They can hug with such a sincere intention it transcends a handshake. Their hugs feel genuine, non-threatening, and are emotionally consistent with the relationship they share with the "hugee."
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handshake-quotes
emotional-intelligence-quotes
susanspeaks-com
customer-service-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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f8e4dc0
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Hugging is quite an intimate contact. Considering the studies done on proxemics we looked at earlier; when you get within two feet of another person you are inside their intimate space. There are some people who truly do not want you in their 'bubble' unless you are close friends or they've given you permission. Assuming familiarity incorrectly can destroy rapport, make a bad impression, and risk everything you have done well up to then.
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handshake-quotes
emotional-intelligence-quotes
susanspeaks-com
customer-service-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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Impeccable manners and courteous behavior are the hallmarks for healthy relations and human interaction.
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etiquette-quotes
good-manners-quotes
emotional-intelligence-quotes
positive-first-impression-quotes
susanspeaks-com
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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Approachability. Being warm and inviting demonstrates comfort, care, and emotional safety all of which encourages engagement. Your openness says, "I'm happy to meet you and am glad you're here."
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emotional-intelligence-quotes
susanspeaks-com
customer-service-quotes
body-language-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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36204ef
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Take the initiative with deliberate steps to be a polite person: 1. Cover your mouth when you cough or sneeze. 2. Reciprocate a thoughtful word or a good deed in kind. 3. Say "excuse me" when you bump into someone, unintentionally violate someone's space, or need to get someone's attention. 4. Apologize when you've made a mistake or are in the wrong. 5. Live by the "Golden Rule" and treat others the way you would like to be treated. 6. When..
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etiquette-quotes
good-manners-quotes
emotional-intelligence-quotes
positive-first-impression-quotes
susanspeaks-com
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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ASK YOURSELF: Are you presenting yourself in the best of all lights, online and off, and demonstrating the dignity of good manners? Make sure of it! If not, it may come back to haunt you.
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etiquette-quotes
good-manners-quotes
emotional-intelligence-quotes
positive-first-impression-quotes
susanspeaks-com
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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Finding the good in others is mutually rewarding for both you and the fortunate recipient of your kind words. Don't you love being around people who make you feel great about yourself? Don't you want to do business with people who make you feel valued and important? Wouldn't you rather work with people who appreciate and respect you? Of course you would! Now go out and do that for others! When you become a generous good-finder you will inf..
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how-to-be-complimentary
find-the-best-in-others
positivity-quotes
positive-first-impression-quotes
susanspeaks-com
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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Polishing the gold in others will not only make them feel better about themselves, but it will also elevate you in their eyes as well as your own. Gifting others with your words of affirmation is an easy yet generous way to spread goodwill and create a positive experience for everyone.
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how-to-be-complimentary
find-the-best-in-others
polish-the-gold
positivity-quotes
positive-first-impression-quotes
susanspeaks-com
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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To Polish the Gold & Help Others Shine . . . take the time to mine the gold. Actively seek the goodness in others then express your gratitude for it. Excavate the dirt, seek the treasure, and polish their gold to shine boldly and brightly. People will rise to your positive expectations and belief in them.
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how-to-be-complimentary
find-the-best-in-others
polish-the-gold
positivity-quotes
positive-first-impression-quotes
susanspeaks-com
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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Susan RoAne is the bestselling author of How to Work a Room: The Ultimate Guide to Making Lasting Connections in Person and Online. She is known worldwide as the Mingling Maven and is a respected expert, author, and keynote speaker on networking, connecting, and conversations. In her book, she shares the roadblocks and remedies to help people become savvy socializers and succeed at networking. She recently shared with me that putting label..
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employee-engagement
hire-keynote-speaker
introvert-or-extrovert
motivational-leadership-speaker
personality-styles
first-impressions-quotes
speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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Understanding Personality Styles Helps You: * Communicate more easily with others by understanding their perspectives. * Adapt your behavior to resonate with others. * Develop deeper levels of compassion, patience, and communication. * Deliver personalized customer service. * Build trust and rapport faster. * Nurture existing relationships. * Make more sales. * Feel more confident networking. * Realize that people behave the way they do fo..
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employee-engagement
hire-keynote-speaker
introvert-or-extrovert
motivational-leadership-speaker
personality-styles
first-impressions-quotes
speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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All compliments are not created equal. Some may change the trajectory of a person's life, while others fall on deaf ears. Is it well deserved or earned? People will remember you fondly when you have affirmed them in a positive way. Paying compliments creates good will, happy moments, and makes you more likable in return.
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find-the-best-in-others
how-to-give-a-compliment
polish-the-gold
positivity-quotes
positive-first-impression-quotes
susanspeaks-com
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
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a7accda
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The next time you have a high-stakes meeting, a presentation, or an important social engagement, practice power posing beforehand to potently and powerfully impact your confidence.
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posture-quotes
expressions-of-emotion
susanspeaks-com
customer-service-quotes
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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69c0175
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Poor Posture Promotes . . . In addition to sabotaging people's perceptions and impressions of you, poor posture can cause uncomfortable health issues: * Fatigue * Discomfort * Neck and back pain * Muscle imbalance * Headaches and body aches * Structural changes to your body
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posture-quotes
expressions-of-emotion
susanspeaks-com
customer-service-quotes
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |
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8bee792
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Sometimes it is better to refrain from engaging in conversation because making no impression is better than making a bad impression.
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positive-first-impression-quotes
susanspeaks-com
employee-engagement
customer-service-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
mindfulness
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Susan C. Young |
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aa8fba7
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Gestures and the Signals They Send * Rubbing your face, palms, and neck may signify anxiety and stress. * Arms crossed with clenched fists may signify hostility, anger, and impatience. * Arms crossed with each hand gripping other arm may signify insecurity and self-doubt. * Arms crossed with thumbs up may signify interest and engagement. * Or my favorite--arms crossed may signify that you are simply cold! * Fidgeting and squirming may signi..
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posture-quotes
expressions-of-emotion
susanspeaks-com
customer-service-quotes
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
communication-skills
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Susan C. Young |