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When trust is broken, foundational cracks occur which weaken the entire relationship. As with concrete, no amount of filling and patching you apply with the hope of fortifying the fracture will ever repair the weakness caused by the rift.
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Take steps to be humble, sincere, and authentic, and apologize if necessary. If a relationship is valuable to you, it is worth your concern and effort to make it right.
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As you rock rapport, you will open doors, earn loyalty, establish long-term relationships, and promote mutually respectful interaction. How can you break the ice and move toward creating a positive connection?
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For leaders, trust can make all the difference in the viability of their teams. When there is mistrust or low connectivity, teams can falter and fight--making productivity and profitability suffer.
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How Can You Show You Are Interested? * Pay close attention. * Ask how you can help. * Ask probing questions. * Practice great listening. * Invite people to participate. * Express curiosity without judgment. * Find a way to help others achieve their goals. * Keep your mind open to innovative ideas. * Make introductions and connect like-minded people. * Get to know people first before talking about yourself. * Consider how and why they feel/think/believe as they do.
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When we trust someone or something, we place our faith and confidence in their word, reliability, and deeds. Without trust and rapport, a relationship can be cut short before it ever gets started.
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People consider trust differently. Some approach a new relationship with a degree of skepticism and want the other person to earn their trust before it is freely given. Their reluctance is often influenced by a previous experience when they were hurt, betrayed, or let down by others.
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11 Tips for Building Rapport 1. Adapt to the other person's energy level. 2. Assume rapport. 3. Be open and friendly. 4. Exude warmth and approachability. 5. Find common ground or mutual agreement. 6. Keep your commitments and always follow through. 7. Make eye contact. 8. Soften your voice, your smile, and your eye contact to convey openness and interest. 9. Match and mirror a person's gestures and body language. 10. Pay attention. 11. Validate the other person by asking questions and showing sincere interest in their answers.
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Susan C. Young |
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The Gift that Keeps on Giving I once had a lovely real estate client named Jane who was an elderly lady living alone. Her sons lived far away in the Pacific Northwest and she rarely saw them. I became her Realtor when she decided she needed to down-size from her larger home and buy a smaller one. Throughout this transition, we would talk, laugh, share, and bond. After we successfully completed her transactions and got her comfortably situated in her new home, I stayed in touch to nurture our friendship. Over a year later, I got a call from her son in Seattle who was calling to inform me that his mother had passed away. And at the reading of her will it was revealed she had requested that when it the time came to sell the property in her estate, they were to call Susan Young. By making her feel special and important, I earned not only her friendship, but her loyalty and continued business.
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It can be a mean world; sadly, there is no shortage of rude people. Throughout my travels, I pleasantly discovered that if you are friendly to others, they will usually mirror the same in return. Regardless of which cities or countries I visit, the majority of people I encounter tend to be friendly, personable, and caring.
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Susan C. Young |
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Most people want, need, and respond positively to gestures of kindness and goodness. This universal friendliness connects humanity.
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By taking a personal interest in other people's lives, you are demonstrating selflessness, grace, and respect.
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ASK YOURSELF: Your closest friends want to know all about the details of your life and want to hear what is happening in your life. How can you be that type of person for others?
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If you truly want to impress someone, remember points they shared in previous conversations and mention it when you reconnect.
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Susan C. Young |
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When you ask people about themselves, are you just being polite or do you truly want to know? When you focus your intention and questions on them, it makes them feel special and valued. However, if you don't sincerely want to know, it can backfire as appearing insincere.
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"Encouraging quality communication will make it easier for you to establish rapport, gather information, and increase understanding. You can use this "fishing" technique for personal relationships, social events, sales calls, and professional correspondence."
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"A closed-ended question, however, is one which could be answered with a one-word answer or a simple "yes" or "no." It can bring a dynamic dialogue to an awkward halt or stalemate. You can easily flip the encounter around by making a little more effort."
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When you sincerely want to connect on deeper levels and encourage other people to talk about themselves, use open-ended questions to stimulate your conversation and get the ball rolling.
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Socrates would teach his pupils by asking them intelligent and probing questions. By using their critical thinking skills and problem-solving abilities, they could discover the answers for themselves and retain their lessons longer. By using this same approach for Socratic Selling or Socratic Communication, there is no telling how much you might teach and solve for another person, all the while creating a memorable encounter.
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So, how can you move beyond awkward silence with virtual strangers to becoming new friends? By asking great questions! Once a few inquiring questions were placed, I would let them do all the talking.
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Susan C. Young |
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Once you start looking, you will discover unlimited links and openers for nurturing camaraderie. Do you drive the same car? Did you attend the same college? Do you both write with your left hand? Love vacationing in Paris? Prefer sushi over pasta? Both have twins? Attend the same church? Each run marathons? Enjoy the same television shows? Have the same breed of dog? While downright basic, these shared commonalities can often bring a sense of familiarity and affection even for people whom you have never met.
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I recently heard of a real estate professional who LOVES to cook. So, her niche market? Foodies. She attends local restaurant events and cooking classes and turns strangers into friends and clients. Her closing gift to new homeowners? A recipe box. Then she sends new recipe postcards every month to tuck inside. Isn't that a smart way to stay connected in a meaningful way?
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Susan C. Young |
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In our high-tech world today, there are unlimited ways with which you can search for people, places, and events to connect you with like-minded people. Food enthusiasts? There are local cooking classes. Gardening fans? There are flower shows and garden expos. Kids in school? Join the PTA and get involved. There are clubs and groups for almost any interest these days and venturing out to make those connections is a powerful way to expand your insights, your network, and even your business.
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Whether you master the art of asking questions to become a skilled communicator, start conversations, or to connect in a more meaningful way, questions can help you build rapport and strengthen relationships.
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Curiosity adds depth to what you know and to your life experience.
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Well-crafted and open-ended questions typically begin with What, Why, When, Who, How, and Where, all of which can prompt the most delightful of conversations.
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In sales, this tactic comes across as pushy, arrogant, and uncaring. It doesn't have to be this way. Admittedly, it may take great restraint to resist the temptation to dominate a conversation, but when you do, you are rewarded with an appreciation for your interest and attentiveness. Simply by changing your approach and becoming a discovery expert, you will receive relevant answers for how to better connect and serve others.
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Push versus Pull Marketing. Who wants to be pushed around? I certainly don't. Statements push and questions pull. Don't you prefer the latter? Questions pique interest and can keep the dialogue flowing when your other alternatives aren't as attractive or magnetic.
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12 Ways to Improve & Project Confident Posture 1. Go people watching. Note how you interpret the different postures you observe. This will expand your awareness of how posture impacts first impressions and will help you become more aware of yours. 2. Stand in front of a mirror to see what other people are seeing. Are your shoulders level? Are your hips level? Do you appear aligned? Are you projecting confidence or timidity? 3. Take posture pictures to provide you with points of reference and a baseline over time. Look at past photos of yourself. 4. Stand with your back against a wall and align your spine. 5. Evenly balance on both feet, spaced hip-width apart. 6. Take yoga or Pilates classes to strengthen your core muscles, improve flexibility, and balance, all which support your posture. 7. Consciously pull your shoulders back, stand erect with chin held high. 8. Practice tucking in your stomach, pulling your shoulders back, raising your chin, and looking straight ahead. 9. Sit up straight without being rigid. 10. Enter a room like you belong there or own it. 11. Stand with an open stance to be welcoming and approachable. 12. Angle your body towards the person to whom you are speaking. Angling your body away may signify that you are indifferent, fearful, putting up a barrier, or trying to get away from them.
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Watch, Listen, & Learn . . . Broaden your sense of humor by watching funny movies and shows, reading funny books, visiting live comedy shows, or enjoying YouTube clips.
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Why Does Mirroring Work? Scientific research suggests 'mirroring' techniques works because of the mirror-neurons which are fired in our brains when we both perceive and take action. When we observe someone doing something, we may feel as if we are having the same experience.
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"Who are we the most comfortable with? People who are the most like us! The "Similarity-Attraction Hypothesis" (Newcomb, 1956) found that similar (real or perceived) personalities are a major determinant of our likability and friendship choices. It is simply human to gravitate toward people like us. This tribal inclination runs the gamut across demographics of age, ethnicity, culture, education, religion, and even personality style. Mirroring will enable you to find ways to create the comfort of familiarity through similarity."
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Let Sleeping Dogs Lie When I hear someone expressing an adamant opinion which is diametrically opposed to my own, I have a strong temptation to try to convince them otherwise. But what value is there in attempting to prove another person wrong? How would that solve anything?
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Use Discretion & Good Judgment. Don't share your most embarrassing moments with public exposure. Doing what is right is not always easy and can require uncommon courage. Be brave my friends, living right is its own reward.
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Susan C. Young |
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Make Others Feel Important. We all have an innate desire to feel important, be special, and feel appreciated. In your words and behavior help others feel important.
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Become a thought leader by taking an idea, belief, or process and turning it inside-out and upside-down. Bust beyond the box and shatter a few ceilings to go where no one has gone before. Make your mark by becoming a pioneer in your pursuits.
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A friend recently shared that even if he is in a rough mood, when someone smiles at him it enhances his kindness and encourages him to project a better attitude.
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I attended a symposium to hear Shilagh Mirgain, Ph.D. speak on Mindful Leadership. Throughout her program, I made sure to make eye contact and smile to support, affirm, and engage with her presentation. When audience members do this for me, it adds an extra punch of dynamic energy that enriches my presentations and improves my performance.
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When you see people smiling, does it give you a sense of connection with them? The law of reciprocity illustrates it is hard to not smile back when someone smiles at you.
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"Smiling Bloopers * Insincere smiling can backfire! (Different from a shy smile that just beckons a friendly "hello.") * Transitioning from a smile to a straight face, too quickly, may give others the impression that you are fake or do not like them. * Going overboard and smiling all the time, especially when it is inappropriate, will make you appear insincere. * If your mouth smiles, but your eyes don't, there is a disconnect that can make you appear less authentic and trustworthy."
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"The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation to engage, impress, and interact with guests. For simply being near a guest, employees are trained to: * Make eye contact and smile. * Greet and welcome each and every guest. * Seek out guest contact. * Provide immediate service recovery. * Always display appropriate body language. * Preserve the "magical" guest experience. * Thank each guest and demonstrate that appreciation." --
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"In the legend of Camelot, King Arthur gave consideration as to how his knights might be positioned spatially to impart a message of power and status. He decided they would have their meetings at a round table, which meant that they were all considered equal and there was no "head of the table." He built a league based on equality and mutual respect to unify and fortify the power of teamwork."
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If you like the relationship results you have been getting and don't see any need for improvement, your status quo may actually be your sweet spot for comfort and contentment. That is a wonderful place to be. However, if you are like most of us, staying stuck in your status quo may prevent you from striving, thriving, and growing in your relationship possibilities.
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As you navigate the various zones with people, a variety of specific physical and psychological responses is elicited from them. Until you know someone, avoid invading his or her personal space. Getting closer gradually demonstrates that you like the other person. This gradual and comfortable approach begins the circle of rapport--he sees that you like him, he likes that you like him, and he reciprocates by liking you back.
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To cultivate bravery and courage, ground yourself in your character values: Building a solid foundation of integrity and character will fortify your confidence to face down fears and take bold action.
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"What does a solid, comfortable, impressive handshake look and feel like? To deliver a great handshake . . . * Extend your right hand out vertically at a comfortable waist level toward the person you are meeting. * Connect hands with web to web contact made between the thumb and index finger. * Be intentional and appropriate by showing mutual respect and teamwork. * Gently squeeze firmly enough to be confident, yet lightly enough to be gracious. Shake a few times for good measure. * Discreetly rotate your wrist so that your hand is slightly on top of theirs when you want to subconsciously convey self-assurance. * Make eye contact and smile to show sincerity. Throw in an acknowledging head nod for good measure. Avoiding eye contact may be interpreted that you are not attentive or have something to hide. * Introduce yourself and when they share their name, repeat it back to them to help you remember it. "It is nice to meet you John." * When in doubt, mirror their handshake to adapt to what makes them feel comfortable. Customize accordingly to the gender, age, position, personality, and culture of the person you are meeting."
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You can transform your entire physical appearance, personal experience, energy, and social success simply by smiling. And it is also good to do just for you!
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"Stepping out and stepping up can be an intimidating experience, especially in social situations where the outcomes are unpredictable and uncertain. Have you ever been reluctant to . . . * Say "no?" * Request help? * Ask for a raise? * Stand up to a bully? * Talk about tough topics? * Confront a friend or spouse? * Speak up and share your opinion? * Begin a conversation with a stranger? * Deliver a presentation or speak in public? * Talk about the "white elephant" in the room? * Befriend people who are much different than you? * Make sales calls because you don't want to be rejected? * Approach a new group of people at a networking event? * Go to an event by yourself where you did not know anyone? Each of these scenarios can strike fear in the hearts of many because each involves risk and potential discomfort. Life holds endless circumstances with a broad and diverse range of challenge or conflict that require you to be brave." --
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communication-skills
emotional-intelligence-quotes
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
take-the-initiative
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Susan C. Young |
ca2f278
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Fear is the number one reason why people do not take action. The divine irony is that most of the fears we experience are self-generated and born out of our own imaginings, hence the acronym False Evidence Appearing Real.
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communication-skills
conquer-fear
emotional-intelligence-quotes
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
765768e
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"To cultivate bravery and courage, get involved in a cause you are passionate about. Serving a vision bigger than yourself changes your focus from self-doubt to whatever action is necessary for the vision to succeed. "When in doubt, take it out."
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communication-skills
conquer-fear
emotional-intelligence-quotes
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
cbb49f7
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To cultivate bravery and courage, build upon your strengths and talents. What are you good at? What makes you feel confident and personally powerful? Your competencies will ground you and build your strength.
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communication-skills
conquer-fear
emotional-intelligence-quotes
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
0678775
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communication skills, quotes by Susan C Young, relationship quotes, emotional intelligence quotes, motivational speaker Susan Young, body language quotes, handshake quotes, make a positive first impression quotes, susanspeaks.com, customer service quotes
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communication-skills
customer-service-quotes
emotional-intelligence-quotes
handshake-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
551a020
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To cultivate bravery and courage, Do It Scared. Being scared is a precursor to bravery, otherwise, it wouldn't be bravery, would it? Mustering the courage to stretch beyond your familiar territory is a rewarding act in itself.
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communication-skills
conquer-fear
emotional-intelligence-quotes
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
|
Susan C. Young |
31489c2
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"Brian is a deeply compassionate man who was sad to learn that his work colleague, Tom, had lost his 17-year-old daughter to a drug overdose. When Tom returned to work weeks later, Brian approached him and said, "Man, I am so sorry. There are no words to express my condolences. "Brian reached out to hug Tom. At first, he was rigid and on guard, but with Brian's genuine embrace, he felt Tom release into his safety. Tom had been so incredibly strong for his wife and family that Brian's powerful hug allowed him to surrender into another man's strength. It was a memorable and powerful step towards healing. Sometimes a hug at the right time, even if spontaneous, can be the kindest thing you can do for another human being."
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communication-skills
customer-service-quotes
emotional-intelligence-quotes
handshake-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
328e21d
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Without a second look, your habits and hygiene reflect a lot about you--your thoughts, values, beliefs, priorities, self-esteem, self-respect, confidence, and every other category covered in this book that influence how people perceive you.
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branding
communication-skills
healthy-habits
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
success
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Susan C. Young |
5431184
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Wake up early, do your best, practice self-care, and finish strong.
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build-confidence
communication-skills
mindset-quotes
motivational-speaker
preparation-quotes
quotes-by-susan-c-young
relationship-quotes
susan-young
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Susan C. Young |
2207214
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I know that trying to begin a new habit may be uncomfortable, inconvenient, or challenging. However, when the goal is to feel terrific, isn't it worth your consideration?
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branding
communication-skills
healthy-habits
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
success
|
Susan C. Young |
578e875
|
Poor habits can invalidate your credibility and undermine your success in all areas.
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branding
communication-skills
healthy-habits
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
success
|
Susan C. Young |
a03748c
|
Move beyond yourself to serve a greater purpose and vision. Learn to mix, mingle, and glow, thus helping others feel more comfortable, at ease, important, and connected.
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communication-skills
customer-service-quotes
emotional-intelligence-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
515c01c
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Choose the Happy Side of Life. Seek ways to bring humor, laughter, and joy to work. It will not only make work more fun, but it can positively impact your bottom line.
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best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
first-impressions-quotes
fun-and-humor
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
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Susan C. Young |
774ba61
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"Usually this kind of self-serving "honesty" will sabotage your success. If you can't say something nice, don't say anything at all. Realize that sometimes your own words can, and probably will, come back to be used against you."
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best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
discretion
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
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Susan C. Young |
83d6198
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Be and Do what it takes to Have superb results. Nurture a mindset that works for you, rather than against you. Your inner thoughts determine your outer world.
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branding
communication-skills
healthy-habits
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
success
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Susan C. Young |
3392cd4
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Have you met people who are so set on exerting their position that they are oblivious to the feelings of others? That their being right is more important than being kind? We all must consider which stance is the most beneficial. Might I suggest . . . kindness?
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best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
discretion
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
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Susan C. Young |
7ff9ee8
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Why do some people feel the need to throw a person's errors or weaknesses in their face or criticize their shortcomings? What benefit can they possibly receive from proving someone wrong to prove they are right? This level of insensitivity and self-centeredness leaves collateral damage in its wake and destroys positive impressions.
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best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
discretion
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
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Susan C. Young |
7b368d3
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"The Truth Can Hurt . . . "Honesty is one of your most valuable virtues, however, when used without discretion, it can reap unfavorable repercussions."
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best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
discretion
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
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Susan C. Young |
5849f62
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A quality education prepares you to make a living, make better choices, and have more doors open as you build a solid life.
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branding
communication-skills
healthy-habits
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
success-quotes
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Susan C. Young |
41a2413
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Accompanied with good eye contact, a smile serves as an immediate icebreaker to warm up relations and turn a stranger into a friend.
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body-language-quotes
communication-skills
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
smiling-quotes
susanspeaks-com
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Susan C. Young |
f2022c2
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Your smile draws people to you as it simultaneously brings out the best in you both.
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body-language-quotes
communication-skills
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
smiling-quotes
susanspeaks-com
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Susan C. Young |
2d80783
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Your smile is a kind hello and a sincere invitation that opens the gateway to engage others and begin conversations.
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body-language-quotes
communication-skills
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
smiling-quotes
susanspeaks-com
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Susan C. Young |
685a19e
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"Exaggerating Your Gestures "Have you ever walked through a door and been jumped on by an over-enthusiastic dog with big paws who practically knocked you down? Some people have that effect. Being too flamboyant and over-boisterous can be overkill and push people away. Drama queens and kings have mastered these exaggerations, much to the chagrin of their observers. Remaining intentional in your gestures is a mark of poise, elegance, and maturity." --
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communication-skills
customer-service-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
posture-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
514fa88
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As you navigate the various zones with people, a variety of specific physical and psychological responses are elicited from them. Until you know someone, avoid invading his or her personal space. Getting closer gradually demonstrates that you like the other person. This gradual and comfortable approach begins the circle of rapport--he sees that you like him, he likes that you like him, and he reciprocates by liking you back.
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communication-skills
customer-service-quotes
emotional-intelligence-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
c07ff2c
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To touch or not to touch . . . that is the question. Handshakes, hugs, and other touching all have their appropriate space and place. The key to success in this area is to know when, where, and how to best put these into action.
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communication-skills
customer-service-quotes
emotional-intelligence-quotes
first-impressions-quotes
handshake-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
bb03b49
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A person who offers a loose handshake, on the other hand (pun intended), may be interpreted as being uninterested, lacking confidence and self-esteem, weak, or being wishy-washy. Whether too strong or too weak, a bad handshake can set you back and close down a potentially rewarding relationship before it ever gets started.
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communication-skills
customer-service-quotes
emotional-intelligence-quotes
first-impressions-quotes
handshake-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
2e0c292
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A simple handshake is not always a simple handshake. The way it is delivered can take on a million meanings and interpretations. As with every other form of body language and non-verbal communication, you are sending silent messages simply by the way you shake hands.
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communication-skills
customer-service-quotes
emotional-intelligence-quotes
first-impressions-quotes
handshake-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
f7b4b60
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12 Reasons Why People Avoid Eye Contact 1. They do not want to reveal their feelings. 2. They are not being honest and truthful. 3. It makes them feel vulnerable and exposed. 4. They are being rude or indifferent. 5. They are ashamed or embarrassed to talk about something. 6. They are nervous or lacking confidence. 7. It makes them feel very uncomfortable. 8. They are arrogant, snobby, and pretentious. 9. They are afraid of saying the wrong thing or looking stupid. 10. They are shy or introverted. 11. They are accessing internal thoughts or emotions to process and contemplate information. 12. Or as mentioned before, and important to remember, it may simply be a cultural value or behavior.
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body-language-quotes
communication-skills
eye-contact-quotes
law-of-attraction-quotes
mirroring
motivational-speaker-susan-young
quotes-by-susan-c-young
reciprocity
relationship-quotes
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Susan C. Young |
f16bb00
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Your education is one of the greatest treasures you can ever acquire and something no one can ever take away from you.
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branding
communication-skills
healthy-habits
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
success-quotes
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Susan C. Young |
ad6db2c
|
Have you heard that a smile is the shortest distance between people? I love that! There is nothing like a genuine smile to create a first impression with positive impact.
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body-language-quotes
communication-skills
eye-contact-quotes
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
smiling-quotes
susanspeaks-com
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Susan C. Young |
0d8dd6f
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The voice of the inner critic is mean, unforgiving, punishing, and downright hurtful. When you allow it to run roughshod over your happiness and emotional well-being, it can wreak havoc on your peace of mind and leave you feeling anxious, fearful, and depleted.
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communication-skills
first-impressions
motivational-speaker
passionate-living
relationship-quotes
self-confidence
self-esteem
self-esteem-quotes
susan-young
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Susan C. Young |
3d68e4f
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Demoralizing self-talk leads to a self-destructive mindset, making everything in life more difficult. Not only that, how you feel about yourself oozes out of your pores and makes a bad impression on others.
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communication-skills
first-impressions
motivational-speaker
passionate-living
relationship-quotes
self-confidence
self-esteem
self-esteem-quotes
susan-young
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Susan C. Young |
c3e3851
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We all can give in to our inner critic. I don't know about you, but I would never allow anyone to speak to me the way I speak to myself! I wouldn't be their friend!
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communication-skills
first-impressions
motivational-speaker
passionate-living
relationship-quotes
self-confidence
self-esteem
self-esteem-quotes
susan-young
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Susan C. Young |
e345437
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"Become your own best friend--smile and say "I love you" to yourself occasionally."
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communication-skills
first-impressions
motivational-speaker
passionate-living
relationship-quotes
self-confidence
self-esteem
self-esteem-quotes
susan-young
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Susan C. Young |
c7dba81
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I have a few friends who are confined to wheelchairs for access and mobility. I don't want to always be looking down at them while they are looking up at me. To enjoy a meaningful conversation, I'm quick to kneel beside them or pull up a chair to talk at the same height. Begin to recognize the orientation of other people and align yourself with their body position and physical needs so that you may connect on a more balanced and effective level.
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communication-skills
customer-service-quotes
emotional-intelligence-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
40b5992
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As you seek new opportunities to make favorable first impressions, be ever aware of the subtle effect that physical positioning and distance/closeness can have on your interactions with others and use this understanding to your advantage.
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communication-skills
customer-service-quotes
emotional-intelligence-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
e05d75a
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To cultivate bravery and courage, interview brave people and learn their secrets. Whom do you know that displays courage and confidence? Ask them for their best practices, mimic their actions, follow their steps, utilize their methods. Ask if they will mentor you.
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communication-skills
conquer-fear
emotional-intelligence-quotes
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
3e7e90c
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To cultivate bravery and courage, change your attitude toward failure. Many successful people will tell you that if you aren't failing, you aren't trying--that failure is an essential precursor to achieving worthwhile endeavors. Failing (no matter how hard) is one of life's best teachers for winning the next time.
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communication-skills
conquer-fear
emotional-intelligence-quotes
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
f76a73f
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To cultivate bravery and courage, practice, practice, practice. Each time you test your bravery you grow your self-assurance and increase your comfort to a greater degree. Repetition helps build confidence and competence. You did it; now do it again!
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communication-skills
conquer-fear
emotional-intelligence-quotes
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
3de2492
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Self-confident people don't make their self-esteem, self-image, happiness, or self-confidence dependent on another person's approval, validation, or acceptance.
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charm-quotes
communication-quotes
communication-skills
first-impressions
motivational-speaker
relationship-quotes
self-confidence
self-esteem-quotes
susan-young
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Susan C. Young |
b5a186f
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Self-confident people are proud of their accomplishments, but can remain humble without bragging.
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charm-quotes
communication-quotes
communication-skills
first-impressions
motivational-speaker
relationship-quotes
self-confidence
self-esteem-quotes
susan-young
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Susan C. Young |
c679555
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"You will be stuck with you for the rest of your life so learn to be your own best friend. Take a moment, look at yourself in the mirror, and say, "I love you." It feels awkward at first. Do it anyway. Begin a great friendship with YOU!"
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communication-skills
dignity
first-impressions
grace
motivational-speaker
relationship-quotes
self-confidence
self-esteem-quotes
susan-young
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Susan C. Young |
02f7513
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If you want to appear more confident--speak slowly, articulately, clearly, and deliberately. Communicating with clarity will not only help you build more confidence in yourself, but it will inspire respect from others.
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communication-skills
confidence-and-attitude
confidence-quotes
first-impressions
motivational-speaker
relationship-quotes
self-confidence
self-esteem-quotes
susan-young
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Susan C. Young |
6f8a502
|
Use your body language and posture to project confidence. Shift your physiology into a more powerful pose or position and your mindset will follow.
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communication-skills
confidence-and-attitude
confidence-quotes
first-impressions
motivational-speaker
relationship-quotes
self-confidence
self-esteem-quotes
susan-young
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Susan C. Young |
ee2d430
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Think and act positively by focusing on the positives in yourself, other people, and situations.
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communication-skills
confidence-and-attitude
confidence-quotes
first-impressions
motivational-speaker
relationship-quotes
self-confidence
self-esteem-quotes
susan-young
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Susan C. Young |
9040761
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Self-confident people take the initiative to move forward in the direction of their dreams.
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communication-skills
confidence-and-attitude
confidence-quotes
first-impressions
motivational-speaker
relationship-quotes
self-confidence
self-esteem-quotes
susan-young
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Susan C. Young |
6b3d5a0
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Gracious pride is a powerful motivator and an exceptional quality. It drives a person to strive for excellence, keep promises, not give up, be more resilient, maintain optimism, and hold their head high while enduring challenge and change.
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communication-skills
dignity
first-impressions
grace
motivational-speaker
relationship-quotes
self-confidence
self-esteem-quotes
susan-young
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Susan C. Young |
d70f6ad
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Self-confident people tend to be optimistic thinkers and focus on the positives.
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charm-quotes
communication-quotes
communication-skills
first-impressions
motivational-speaker
relationship-quotes
self-confidence
self-esteem-quotes
susan-young
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Susan C. Young |
bfb9e50
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Strive to be a possibility thinker rather than an impossibility thinker.
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build-confidence
communication-skills
mindset-quotes
motivational-speaker
preparation-quotes
quotes-by-susan-c-young
relationship-quotes
susan-young
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Susan C. Young |
03f4e9a
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Strive to be active rather than lethargic--determined rather than wavering or lazy.
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build-confidence
communication-skills
mindset-quotes
motivational-speaker
preparation-quotes
quotes-by-susan-c-young
relationship-quotes
susan-young
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Susan C. Young |
a1032ba
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Gracious pride is a wonderful quality when it is used for good; it brings out the best in you and encourages the best in others.
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communication-skills
dignity
first-impressions
grace
motivational-speaker
relationship-quotes
self-confidence
self-esteem-quotes
susan-young
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Susan C. Young |
854368c
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When you make a deliberate effort to keep your thoughts positive, and authentically feel that way, more positive outcomes are inevitable.
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build-confidence
communication-skills
mindset-quotes
motivational-speaker
preparation-quotes
quotes-by-susan-c-young
relationship-quotes
susan-young
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Susan C. Young |
4fbbaa4
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A wonderful place to start is to seek role models who exemplify this way of being and try their style on for size.
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communication-skills
dignity
first-impressions
grace
motivational-speaker
relationship-quotes
self-confidence
self-esteem-quotes
susan-young
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Susan C. Young |
a283566
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Your mindset buffet is filled with possibilities that can feed your heart, mind, and soul if you will simply serve yourself and go for it! Choose wisely, my friends, choose wisely.
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build-confidence
communication-skills
mindset-quotes
motivational-speaker
preparation-quotes
quotes-by-susan-c-young
relationship-quotes
susan-young
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Susan C. Young |
d4c7d87
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Grace is an attitude of generosity toward our fellow humans. We are not easily offended and do not look to judge and label others. With a spirit of graciousness, we are amiable, benevolent, and charitable.
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communication-skills
dignity
first-impressions
grace
motivational-speaker
relationship-quotes
self-confidence
self-esteem-quotes
susan-young
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Susan C. Young |
eb84b6e
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Dignity impacts everything in your life. It affects the quality of your internal world for how you see, feel, and think about yourself.
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communication-skills
dignity
first-impressions
grace
motivational-speaker
relationship-quotes
self-confidence
self-esteem-quotes
susan-young
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Susan C. Young |
33c6585
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Dignity impacts the quality of your external world in your relationships, communications, and interactions.
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communication-skills
dignity
first-impressions
grace
motivational-speaker
relationship-quotes
self-confidence
self-esteem-quotes
susan-young
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Susan C. Young |
9f1dd65
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Your thoughts, beliefs, and interpretations filter how you see everything in your world--and here is the clincher--you get to choose!
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build-confidence
communication-skills
mindset-quotes
motivational-speaker
preparation-quotes
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Susan C. Young |
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Mindset and attitude are so tightly intertwined they almost mean the same thing!
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build-confidence
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mindset-quotes
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susan-young
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Susan C. Young |
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Your attitude is the one thing in this world you have complete control over. You have full command. As empowering as that truth can be, there are some days we let down and give in to a bad attitude.
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build-confidence
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Susan C. Young |
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When you wake each day, it is your choice if you are going to use your attitude to your advantage or allow it to work against you.
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Susan C. Young |
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If you want to fly high and go amazing places, your attitude is crucial.
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build-confidence
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Susan C. Young |
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Put yourself in the driver seat by designing the best attitude possible to help you get where you need and want to go.
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Susan C. Young |
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Throughout my life, I have been blessed with a positive and resilient attitude. I grew up with an alcoholic father and he tested my disposition in more ways than you might imagine. Knowing I couldn't depend on him for positive reinforcement, I clung to my positive attitude like a life preserver to give me the strength for positivity and self-reliance. Otherwise, I would have sunk into the depths of low self-esteem and worthlessness. A positive attitude was my saving grace and it became a habit by choice, day-in and day-out.
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build-confidence
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Susan C. Young |
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At times, maintaining a positive attitude and outlook takes great risk, courage, toughness, and flexibility. It is not easy to stay positive in a cynical and negative world.
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build-confidence
communication-skills
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Susan C. Young |
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Remain vigilant and try diligently not to succumb to the soul-sucking, mind-numbing, ill-mannered attitudes that seem so prevalent in the world today.
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build-confidence
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Susan C. Young |
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I have known many people who have been incredibly successful in life. It was not necessarily because they had immense talent, brilliance, an expensive education, or exemplary skills. It was because they had an extraordinary attitude to take on life with love, passion, conviction, consistency, and hard work. What they all had in common was getting their minds right and becoming positive thinkers--which activated their potential to achieve remarkable things and build strong relationships.
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build-confidence
communication-skills
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susan-young
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Susan C. Young |
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Developing a positive attitude is one of the most transformational things you can do to shift your mindset, improve your disposition, manifest good things, and attract quality people into your life.
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build-confidence
communication-skills
mindset-quotes
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susan-young
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Susan C. Young |
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The benefits you will enjoy with a positive attitude have a multiplier effect and exponentially impact your personal well-being.
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build-confidence
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Susan C. Young |
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A positive attitude will not only make you more fun to be around, but it will bring more happiness and joy both into your life and the lives of those around you.
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build-confidence
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Susan C. Young |
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Strive to be happy rather than downhearted or miserable--hopeful rather than resigned and doubtful.
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build-confidence
communication-skills
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Susan C. Young |
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Strive to be pleased and accepting rather than angry and resistant.
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build-confidence
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Susan C. Young |
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Strive to be daring and brave rather than reluctant or afraid.
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build-confidence
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Susan C. Young |
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Strive to be a proactive participant rather than a passive procrastinator.
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build-confidence
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mindset-quotes
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susan-young
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Susan C. Young |
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Your thoughts, beliefs, and interpretations initiate and largely determine how you experience your reality.
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build-confidence
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mindset-quotes
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Susan C. Young |
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"Have you ever had a legitimate complaint as a customer which made you angry, upset, or frustrated? How was it "handled?" If you were dealing with an inept, uncaring, or untrained employee, they may have made matters even worse by being rude, defensive, or apathetic. Simple acknowledgment and validation of your complaint is sometimes all that is needed. Without it, you're left frustrated or upset."
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communication-skills
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susanspeaks-com
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Susan C. Young |
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A positive attitude will stimulate creative thinking and constructive problem-solving.
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build-confidence
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Susan C. Young |
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When adversity hits, reframe the challenge and find lessons learned; acknowledge gifts that have come from the pain.
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build-confidence
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Susan C. Young |
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Don't participate or allow yourself to be dragged into other people's dramas, complaints, or gossip.
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build-confidence
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Susan C. Young |
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Become a lifelong learner. Read books, watch videos, listen to audio, and seek lessons for learning how to live your best life now.
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build-confidence
communication-skills
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Susan C. Young |
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Take a moral inventory of ways you may be self-sabotaging and then take proactive steps to change them.
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build-confidence
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susan-young
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Susan C. Young |
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Be a source of positive energy and inspiration for others.
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build-confidence
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Susan C. Young |
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Strive to see the best in others, situations, and experiences.
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build-confidence
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Susan C. Young |
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The importance of healthy habits and hygiene for making a positive first impression should go without saying; however, I would be remiss if I did not include this topic in the book, because surprisingly, many people just don't get it.
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branding
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Susan C. Young |
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A positive attitude will help you be more inspiring and motivating to others.
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build-confidence
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mindset-quotes
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susan-young
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Susan C. Young |
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Celebrate the success of others and they will be happy to see you succeed.
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build-confidence
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preparation-quotes
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Susan C. Young |
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Be mindful of the words in your mind and in your mouth. Choose to use an affirming and positive vocabulary because your actions and outcomes will follow suit.
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build-confidence
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Susan C. Young |
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Remember that your attitude towards life determines life's attitude toward you. At any moment, you can choose to change everything for the better.
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build-confidence
communication-skills
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Susan C. Young |
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Exercise and get moving to pump up your endorphins and elevate your mood. Take an adult recess.
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build-confidence
communication-skills
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susan-young
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Susan C. Young |
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When you resolve to live a healthier life, you will feel better, look better, and make a better impression on everyone you meet. Only you have the power, ability, and personal choice to instill healthy habits and hygiene into your life.
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branding
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Susan C. Young |
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Absolutely everything associated with your success is relationship based and emotionally connected. Developing your emotional intelligence is one of the wisest action you can take for personal and professional transformation.
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communication-skills
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Susan C. Young |
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Emotional intelligence marks one's ability to perceive, understand, control, and evaluate his or her emotions.
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communication-skills
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Susan C. Young |
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Confidence is not a goal or a final ending point where you arrive and then stop once you reach it. Rather, it is the satisfaction and reward you achieve by stretching to, and beyond, the best of your abilities.
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charm-quotes
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susan-young
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Susan C. Young |
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Building self-confidence is like building a muscle. Your confidence grows in response to your intensity of usage and the level of performance you require from it. If you don't use it, you may lose it. Stretch, flex, life, and build!
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charm-quotes
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susan-young
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Susan C. Young |
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You will build confidence by continuing to put yourself into new and innovative situations where you can learn new skills, grow your education, test your strengths, and improve your abilities.
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charm-quotes
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Susan C. Young |
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Steer clear of negativity and set boundaries so that when people bring it on, you can engage your force-field to deflect their distracting energy.
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charm-quotes
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susan-young
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Susan C. Young |
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"\"Self-confident people are mindful about spending their time, energy, and interests on things that truly matter."
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charm-quotes
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Susan C. Young |