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Maybe this was a male-female translation problem. I read an article once that said that when women have a conversation, they're communicating on five levels. They follow the conversation that they're actually having, the conversation that is specifically being avoided, the tone being applied to the overt conversation, the buried conversation that is being covered only in subtext, and finally the other person's body language. That is, on many levels, astounding to me. I mean, that's like having a freaking superpower. When I, and most other people with a Y chromosome, have a conversation, we're having a conversation. Singular. We're paying attention to what is being said, considering that, and replying to it. All these other conversations that have apparently been going on for the last several thousand years? I didn't even know that they ~existed~ until I read that stupid article, and I'm pretty sure I'm not the only one.
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Jim Butcher |
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Not everyone is always going to like you. What impresses one person may turn another away. To thine own self be true.
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Susan C. Young |
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To say your mindset is critical to your success is a gross understatement--it is the underpinning!
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Susan C. Young |
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Learn to leverage the Law of Cause and Effect to your advantage in positive ways!
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Susan C. Young |
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"Just as your body has self-regulating mechanisms, like perspiring to cool you down and shivering to warm you up, you can regulate your emotions according to the circumstances. You can abstain from over-reacting, and you know how to set boundaries and how to say "no."
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Susan C. Young |
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Even if you're not broadcasting your personal life to the universe through social media, choose your confidants wisely and with discretion. Your ability to keep your personal details close to your vest will encourage others to feel that you are trustworthy enough to be trusted with their personal details.
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Susan C. Young |
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You can be dressed to the nines and have it all going on, but if you don't have shoes to support your look, they can be your undoing. Your shoes should be appropriate, clean, polished, and maintained if you want to make a great impression and fortify your credibility. If your shoes are scuffed, dirty, or worn, clients may wonder what other details you've neglected to attend to.
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Susan C. Young |
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Emotionally intelligent people hold themselves accountable for their behavior, failures, decisions, and successes.
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Susan C. Young |
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Many people go through life complaining, whining, and obsessing so much about what they don't have that they are doing exactly what it takes to block it.
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Susan C. Young |
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Your mindset brings together your attitude, perceptions, experience, interpretations, opinions, beliefs, values, and understanding to determine how you think, act, walk, talk, behave, and engage.
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Susan C. Young |
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One simple glance can convey to your recipient that you are . . . * Present * Interested * Paying attention * Being respectful * Listening * Confident * Engaged * Caring * Dedicated * Appreciative * Empathetic * Focused * Supportive * Trustworthy * Acknowledging * Excited This list barely scratches the surface; however, it opens the conversation about how vital your eye contact is for making positive first impressions.
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Susan C. Young |
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Do your clothes make you feel happy, beautiful, comfortable in your skin, handsome, confident, or powerful?
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Susan C. Young |
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Emotionally intelligent people trust their instincts and can identify how certain thoughts, feelings, people, and situations make them feel.
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Susan C. Young |
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Would you like to feel a calm confidence when you walk into a room full of strangers, knowing that you can start new a conversation with anyone?
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Susan C. Young |
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Earning Trust & Cooperation The number one thing which stands between you and meeting a new person is tension. What is the number one thing which stands between a sales person and their prospect? You guessed it . . . tension. One of our first priorities as we initiate a first impression must be to focus on how to effectively minimize or eliminate tension. Regardless of your relationship or venue, when tension is high, trust and cooperation are low. When tension is reduced, trust and cooperation increase. It is an inverse relationship. So, how can you move to reduce tension in your first impressions to increase trust and cooperation? Put yourself in their shoes and seek to relate to them with an equal footing on a level playing field. Demonstrate how you can bring value to their lives.
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Susan C. Young |
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Wouldn't you like to arrive to any event or situation with a sense of confidence and ease that things are as they need to be?
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Susan C. Young |
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Get outside your comfort zone. Stretch beyond your norm and try new things.
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Susan C. Young |
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7 Ways to Improve Eye Contact at any Time 1. Relax into the moment by smiling. 2. Practice making eye contact with people you trust, so that when you are with strangers, it is easier to form a connection. 3. When you feel uncomfortable, begin by looking at their mouth or forehead. 4. Lean in and show that you are interested and attentive. 5. Put a little space between you and the other person. 6. Remember that the other person may be feeling just as awkward. 7. Don't give them a blank stare throughout a conversation. Rather, practice gazing down or to the side every few moments so that you appear relaxed.
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Susan C. Young |
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"There are times when eye contact can move to the dark side and become creepy, hostile, rude, or condescending. When it is overused or made for the wrong reasons, eye contact can make others feel uncomfortable and leave a terrible impression . . . * obsessive staring * mocking * too much intensity * inappropriate focus * averting eyes * obvious contempt * gawking, ogling * casting the "evil eye" * over-watching * intimidating * unwelcome looks * rolling the eyes"
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Susan C. Young |
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When speakers make eye contact with an audience, they will be perceived as being more prepared, more competent, confident, and trustworthy. Eye contact helps to relax the speaker and reminds them that their audience is made up of separate individuals who perceive things differently. Audience response is clearly seen in the expressions of their eyes.
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Susan C. Young |
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Get ready to take on the world from a position of personal power, strength, and intention!
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Susan C. Young |
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UN-Impressive Acts of Indiscretion * Forwarding other people's emails without getting permission. * Throwing other people under the bus to save yourself. * Talking loudly, being boorish and insensitive to the others around you. * Flagrant cheating. * Burning bridges. * Talking smack. * Dissing your competitor to your customer. * Oversharing and revealing too much personal information about yourself and others. * Breaking trust by sharing someone else's secrets. * Being passive-aggressive to manipulate a situation or person. * Saying one thing and doing another. * Being two-faced. * Lying by omission. * Dispensing bulls#@%!
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Susan C. Young |
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As you jump new hurdles, you gain greater confidence. Confidence can be achieved like any other practiced skill.
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Susan C. Young |
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Whether it is in a sales situation, love at first sight, a husband and wife having an important conversation, a parent disciplining a child, or a teacher instructing her students, eye contact is a powerful body language for enriching engagement, focus, and communication.
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Susan C. Young |
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We've all been in the middle of a conversation and the person with whom we are speaking breaks eye contact, appears distracted, glazes over, or looks elsewhere. Their simple eye movement can quickly break down communications by making us feel ignored, dismissed, or rejected. For some, it may be accidental and unintentional, while for others, avoiding eye contact is on purpose.
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Susan C. Young |
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Eye Contact Can Reveal if a Person is . . . * Shy or gregarious * Honest or deceitful * Confident or terrified * Interested or bored * Patient or irritated * Sincere or inauthentic * Organized or Unprepared * Attentive or distracted
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Susan C. Young |
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Being culturally aware and respectful of others' cultures will help you to keep the habit of making eye contact in context. As a matter of fact, in some parts of the world making eye contact can be construed as being exactly the opposite of what I am sharing in these pages. Making a great first impression is always about the specific environment and circumstance, isn't it?
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Susan C. Young |
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It can be a mean world; sadly, there is no shortage of rude people. Throughout my travels, I pleasantly discovered that if you are friendly to others, they will usually mirror the same in return. Regardless of which cities or countries I visit, the majority of people I encounter tend to be friendly, personable, and caring.
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Susan C. Young |
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The Gift that Keeps on Giving I once had a lovely real estate client named Jane who was an elderly lady living alone. Her sons lived far away in the Pacific Northwest and she rarely saw them. I became her Realtor when she decided she needed to down-size from her larger home and buy a smaller one. Throughout this transition, we would talk, laugh, share, and bond. After we successfully completed her transactions and got her comfortably situated in her new home, I stayed in touch to nurture our friendship. Over a year later, I got a call from her son in Seattle who was calling to inform me that his mother had passed away. And at the reading of her will it was revealed she had requested that when it the time came to sell the property in her estate, they were to call Susan Young. By making her feel special and important, I earned not only her friendship, but her loyalty and continued business.
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Susan C. Young |
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Is it better to be interested or interesting? Good question. People will be more interested in you when you first demonstrate that you are interested in them.
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Susan C. Young |
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11 Tips for Building Rapport 1. Adapt to the other person's energy level. 2. Assume rapport. 3. Be open and friendly. 4. Exude warmth and approachability. 5. Find common ground or mutual agreement. 6. Keep your commitments and always follow through. 7. Make eye contact. 8. Soften your voice, your smile, and your eye contact to convey openness and interest. 9. Match and mirror a person's gestures and body language. 10. Pay attention. 11. Validate the other person by asking questions and showing sincere interest in their answers.
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Susan C. Young |
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People consider trust differently. Some approach a new relationship with a degree of skepticism and want the other person to earn their trust before it is freely given. Their reluctance is often influenced by a previous experience when they were hurt, betrayed, or let down by others.
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Susan C. Young |
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"While some may consider being friendly an appealing personality trait, I challenge you to see it as a valuable skill. In a world where we are continuously bombarded with negativity and anxiety is at an all-time high, a warm and friendly person is a welcome relief. Training yourself to be the friendly "calm in the storm" makes you a true asset to your business, your family, and your community."
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Susan C. Young |
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I've Got to Trust You to Like You People want to do business with people whom they like and trust. If anything in a business presentation raises concerns or doubt about your trustworthiness, everything shuts down. And then there's little hope of moving forward in a positive way--you're done.
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Susan C. Young |
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When you sincerely want to connect on deeper levels and encourage other people to talk about themselves, use open-ended questions to stimulate your conversation and get the ball rolling.
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Susan C. Young |
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"A closed-ended question, however, is one which could be answered with a one-word answer or a simple "yes" or "no." It can bring a dynamic dialogue to an awkward halt or stalemate. You can easily flip the encounter around by making a little more effort."
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Susan C. Young |
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Socrates would teach his pupils by asking them intelligent and probing questions. By using their critical thinking skills and problem-solving abilities, they could discover the answers for themselves and retain their lessons longer. By using this same approach for Socratic Selling or Socratic Communication, there is no telling how much you might teach and solve for another person, all the while creating a memorable encounter.
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Susan C. Young |
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So, how can you move beyond awkward silence with virtual strangers to becoming new friends? By asking great questions! Once a few inquiring questions were placed, I would let them do all the talking.
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Susan C. Young |
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Once you start looking, you will discover unlimited links and openers for nurturing camaraderie. Do you drive the same car? Did you attend the same college? Do you both write with your left hand? Love vacationing in Paris? Prefer sushi over pasta? Both have twins? Attend the same church? Each run marathons? Enjoy the same television shows? Have the same breed of dog? While downright basic, these shared commonalities can often bring a sense of familiarity and affection even for people whom you have never met.
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Susan C. Young |
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I recently heard of a real estate professional who LOVES to cook. So, her niche market? Foodies. She attends local restaurant events and cooking classes and turns strangers into friends and clients. Her closing gift to new homeowners? A recipe box. Then she sends new recipe postcards every month to tuck inside. Isn't that a smart way to stay connected in a meaningful way?
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Susan C. Young |
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In our high-tech world today, there are unlimited ways with which you can search for people, places, and events to connect you with like-minded people. Food enthusiasts? There are local cooking classes. Gardening fans? There are flower shows and garden expos. Kids in school? Join the PTA and get involved. There are clubs and groups for almost any interest these days and venturing out to make those connections is a powerful way to expand your insights, your network, and even your business.
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Susan C. Young |
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Whether you master the art of asking questions to become a skilled communicator, start conversations, or to connect in a more meaningful way, questions can help you build rapport and strengthen relationships.
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Susan C. Young |
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Curiosity adds depth to what you know and to your life experience.
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Susan C. Young |
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Well-crafted and open-ended questions typically begin with What, Why, When, Who, How, and Where, all of which can prompt the most delightful of conversations.
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Susan C. Young |
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When we trust someone or something, we place our faith and confidence in their word, reliability, and deeds. Without trust and rapport, a relationship can be cut short before it ever gets started.
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Susan C. Young |
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"Encouraging quality communication will make it easier for you to establish rapport, gather information, and increase understanding. You can use this "fishing" technique for personal relationships, social events, sales calls, and professional correspondence."
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Susan C. Young |
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When you ask people about themselves, are you just being polite or do you truly want to know? When you focus your intention and questions on them, it makes them feel special and valued. However, if you don't sincerely want to know, it can backfire as appearing insincere.
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Susan C. Young |
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How Can You Show You Are Interested? * Pay close attention. * Ask how you can help. * Ask probing questions. * Practice great listening. * Invite people to participate. * Express curiosity without judgment. * Find a way to help others achieve their goals. * Keep your mind open to innovative ideas. * Make introductions and connect like-minded people. * Get to know people first before talking about yourself. * Consider how and why they feel/think/believe as they do.
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Susan C. Young |
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10 Ways to Be More Personable and Friendly 1. Listen more than you speak. 2. When you do speak, ask questions of the other person before volunteering your own story. 3. Show a genuine interest in what the other person has to share. 4. Keep the focus on the other person. People love to talk about themselves--their kids, their significant other, their pets, their job, etc. 5. Keep a positive attitude, a smile, and eye contact. 6. Be the glue that holds the conversation together. And learn to be the glue that keeps other groups of people together. 7. Laugh at other people's jokes. 8. Take the initiative to say hello and introduce yourself. 9. Get in tune with other people's emotions. 10. Embrace small talk as a positive way to begin new conversations.
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Susan C. Young |
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Use Discretion & Good Judgment. Don't share your most embarrassing moments with public exposure. Doing what is right is not always easy and can require uncommon courage. Be brave my friends, living right is its own reward.
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Susan C. Young |
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Let Sleeping Dogs Lie When I hear someone expressing an adamant opinion which is diametrically opposed to my own, I have a strong temptation to try to convince them otherwise. But what value is there in attempting to prove another person wrong? How would that solve anything?
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best-motivational-speakers
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Susan C. Young |
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If you truly want to impress someone, remember points they shared in previous conversations and mention it when you reconnect.
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best-motivational-speakers
communication-skills
customer-service-quotes
first-impressions-quotes
quotes-by-susan-c-young
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showing-interest
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trust
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Susan C. Young |
8ec785b
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Make Others Feel Important. We all have an innate desire to feel important, be special, and feel appreciated. In your words and behavior help others feel important.
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best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
discretion
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
7458856
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Become a thought leader by taking an idea, belief, or process and turning it inside-out and upside-down. Bust beyond the box and shatter a few ceilings to go where no one has gone before. Make your mark by becoming a pioneer in your pursuits.
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branding
communication-skills
expertise-quotes
motivational-speaker
quotes-by-susan-c-young
relationship-quotes
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success-quotes
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Susan C. Young |
061e315
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A friend recently shared that even if he is in a rough mood, when someone smiles at him it enhances his kindness and encourages him to project a better attitude.
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body-language-quotes
communication-skills
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
smiling-quotes
susanspeaks-com
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Susan C. Young |
e783df2
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I attended a symposium to hear Shilagh Mirgain, Ph.D. speak on Mindful Leadership. Throughout her program, I made sure to make eye contact and smile to support, affirm, and engage with her presentation. When audience members do this for me, it adds an extra punch of dynamic energy that enriches my presentations and improves my performance.
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body-language-quotes
communication-skills
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
smiling-quotes
susanspeaks-com
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Susan C. Young |
6e466fa
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When you see people smiling, does it give you a sense of connection with them? The law of reciprocity illustrates it is hard to not smile back when someone smiles at you.
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body-language-quotes
communication-skills
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
smiling-quotes
susanspeaks-com
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Susan C. Young |
2c7341e
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"Smiling Bloopers * Insincere smiling can backfire! (Different from a shy smile that just beckons a friendly "hello.") * Transitioning from a smile to a straight face, too quickly, may give others the impression that you are fake or do not like them. * Going overboard and smiling all the time, especially when it is inappropriate, will make you appear insincere. * If your mouth smiles, but your eyes don't, there is a disconnect that can make you appear less authentic and trustworthy."
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communication-skills
customer-service-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
smiling-quotes
susanspeaks-com
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Susan C. Young |
38fc4a9
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"The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation to engage, impress, and interact with guests. For simply being near a guest, employees are trained to: * Make eye contact and smile. * Greet and welcome each and every guest. * Seek out guest contact. * Provide immediate service recovery. * Always display appropriate body language. * Preserve the "magical" guest experience. * Thank each guest and demonstrate that appreciation." --
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communication-skills
customer-service-quotes
emotional-intelligence-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
30d17c0
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"In the legend of Camelot, King Arthur gave consideration as to how his knights might be positioned spatially to impart a message of power and status. He decided they would have their meetings at a round table, which meant that they were all considered equal and there was no "head of the table." He built a league based on equality and mutual respect to unify and fortify the power of teamwork."
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communication-skills
customer-service-quotes
emotional-intelligence-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
a8ead78
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If you like the relationship results you have been getting and don't see any need for improvement, your status quo may actually be your sweet spot for comfort and contentment. That is a wonderful place to be. However, if you are like most of us, staying stuck in your status quo may prevent you from striving, thriving, and growing in your relationship possibilities.
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communication-skills
emotional-intelligence-quotes
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
take-the-initiative
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Susan C. Young |
d933c90
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As you navigate the various zones with people, a variety of specific physical and psychological responses is elicited from them. Until you know someone, avoid invading his or her personal space. Getting closer gradually demonstrates that you like the other person. This gradual and comfortable approach begins the circle of rapport--he sees that you like him, he likes that you like him, and he reciprocates by liking you back.
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communication-skills
customer-service-quotes
emotional-intelligence-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
d353b06
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To cultivate bravery and courage, ground yourself in your character values: Building a solid foundation of integrity and character will fortify your confidence to face down fears and take bold action.
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communication-skills
conquer-fear
emotional-intelligence-quotes
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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"What does a solid, comfortable, impressive handshake look and feel like? To deliver a great handshake . . . * Extend your right hand out vertically at a comfortable waist level toward the person you are meeting. * Connect hands with web to web contact made between the thumb and index finger. * Be intentional and appropriate by showing mutual respect and teamwork. * Gently squeeze firmly enough to be confident, yet lightly enough to be gracious. Shake a few times for good measure. * Discreetly rotate your wrist so that your hand is slightly on top of theirs when you want to subconsciously convey self-assurance. * Make eye contact and smile to show sincerity. Throw in an acknowledging head nod for good measure. Avoiding eye contact may be interpreted that you are not attentive or have something to hide. * Introduce yourself and when they share their name, repeat it back to them to help you remember it. "It is nice to meet you John." * When in doubt, mirror their handshake to adapt to what makes them feel comfortable. Customize accordingly to the gender, age, position, personality, and culture of the person you are meeting."
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communication-skills
customer-service-quotes
emotional-intelligence-quotes
handshake-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
aa8fba7
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Gestures and the Signals They Send * Rubbing your face, palms, and neck may signify anxiety and stress. * Arms crossed with clenched fists may signify hostility, anger, and impatience. * Arms crossed with each hand gripping other arm may signify insecurity and self-doubt. * Arms crossed with thumbs up may signify interest and engagement. * Or my favorite--arms crossed may signify that you are simply cold! * Fidgeting and squirming may signify that you are lying, afraid of being found out, insecure, or uncomfortable. * Standing with your hands behind your back may signify power and superiority.
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communication-skills
customer-service-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
posture-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
39953b5
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When you are sitting behind a desk with a person on the other side, there is a barrier between you that becomes a psychological and subliminal message. Some of the best leaders I know have a round table or a circle of chairs in their offices so that when people come in to speak with them, the arrangement lends itself to more engaging interaction. Using a roundtable in which there is no head fosters collaboration, cooperation, mutual respect, and equal positioning.
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communication-skills
customer-service-quotes
emotional-intelligence-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
9f68aca
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When having lunch or dinner at a long rectangular table, I prefer to take a middle chair so that I can turn to my left or to my right to make meaningful conversation with the people in attendance. When I have been seated at the very end, it can prove to be difficult to speak, hear, and connect with everyone there. Think ahead, and whenever possible, put yourself in the middle of the action!
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communication-skills
customer-service-quotes
emotional-intelligence-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
bb7087f
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The dictionary defines discretion as the quality of showing discernment, the ability to make responsible decisions, and behaving or speaking in such a way as to avoid causing offense to others or revealing private information. Doing what is right is not always easy and can require uncommon courage. Be brave my friends, living right is its own reward.
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best-motivational-speakers
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Susan C. Young |
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Mirroring is especially helpful when our differences may divide. Think of the times when you have made a diligent effort to speak in another person's native language to communicate and connect with comfort. By doing this, you are extending a considerate courtesy to meet them where they are, thus removing barriers and improving engagement.
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communication-skills
law-of-attraction-quotes
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mirroring
motivational-speaker-susan-young
neuro-linguistic-programming
quotes-by-susan-c-young
reciprocity
relationship-quotes
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Susan C. Young |
dfd7102
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Coordinating your gestures with someone's subtle behaviors, can help you gain understanding, realize comfortable compatibility, and develop mutual trust.
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communication-skills
law-of-attraction-quotes
mindset-quotes
mirroring
motivational-speaker-susan-young
neuro-linguistic-programming
quotes-by-susan-c-young
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relationship-quotes
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Susan C. Young |
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By mirroring, speaking, and moving in tandem with my clients, I provided them with a sense of familiar comfort and ease which helped us work well together. When they leaned forward, I would lean forward. When they crossed their arms, I would cross my arms. When they began speaking slowly and quietly, I would do the same. These subtle actions help to us to communicate more effectively.
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communication-skills
law-of-attraction-quotes
mirroring
motivational-speaker-susan-young
neuro-linguistic-programming
quotes-by-susan-c-young
reciprocity
relationship-quotes
selling-success-quotes
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Susan C. Young |
f4f2da4
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The variety of political positions shared on Facebook in the 2016 Presidential Election was both entertaining and, sadly, destructive. I observed friends of a lifetime divide into different camps and sacrifice their friendships through argument and debate. As an avid reader and political junkie, I had to hold myself back from expressing my opinions or presenting factual evidence which would obliterate others' claims. Why would I jump into the fray? All it would do is hurt the friendship. Rarely does arguing political positions change an opinion or belief.
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best-motivational-speakers
build-rapport
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customer-service-quotes
discretion
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quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
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Susan C. Young |
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Be Personable & Friendly. People who are genuinely warm and sincerely kind are easy to talk to, easy to like and bring a positive vibe to new encounters and social situations.
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best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
discretion
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quotes-by-susan-c-young
relationship-quotes
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Susan C. Young |
c57d93a
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A genuine smile is inviting, contagious, encouraging, and brings joy into the world. It instantly tells others that you are glad to see them, that they are important and you are approachable.
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body-language-quotes
communication-skills
eye-contact-quotes
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
smiling-quotes
susanspeaks-com
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Susan C. Young |
7e6309c
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Companies that do not have a succession plan in place in which their seasoned professionals are teaching the younger, less experienced generations risk losing far more than talent. The depth of their experience is a valuable commodity and resource.
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branding
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quotes-by-susan-c-young
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Susan C. Young |
9d4d947
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Your handshake has the power to reveal your strength of character, make a promise, demonstrate your level of respect, exercise your etiquette, and represent your business acumen. Learning how to do it well will take you far in life and in business.
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communication-skills
customer-service-quotes
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first-impressions-quotes
handshake-quotes
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quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
bcfc819
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"Who are we the most comfortable with? People who are the most like us! The "Similarity-Attraction Hypothesis" (Newcomb, 1956) found that similar (real or perceived) personalities are a major determinant of our likability and friendship choices. It is simply human to gravitate toward people like us. This tribal inclination runs the gamut across demographics of age, ethnicity, culture, education, religion, and even personality style. Mirroring will enable you to find ways to create the comfort of familiarity through similarity."
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communication-skills
law-of-attraction-quotes
mindset-quotes
mirroring
motivational-speaker-susan-young
neuro-linguistic-programming
quotes-by-susan-c-young
reciprocity
relationship-quotes
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Susan C. Young |
7ede93e
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Why Does Mirroring Work? Scientific research suggests 'mirroring' techniques works because of the mirror-neurons which are fired in our brains when we both perceive and take action. When we observe someone doing something, we may feel as if we are having the same experience.
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communication-skills
law-of-attraction-quotes
mindset-quotes
mirroring
motivational-speaker-susan-young
neuro-linguistic-programming
quotes-by-susan-c-young
reciprocity
relationship-quotes
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Susan C. Young |
494c919
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ASK YOURSELF: Your closest friends want to know all about the details of your life and want to hear what is happening in your life. How can you be that type of person for others?
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best-keynote-speakers
best-motivational-speakers
communication-skills
customer-service-quotes
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
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trust
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Susan C. Young |
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For leaders, trust can make all the difference in the viability of their teams. When there is mistrust or low connectivity, teams can falter and fight--making productivity and profitability suffer.
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best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
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quotes-by-susan-c-young
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trust
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Susan C. Young |
ad6db2c
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Have you heard that a smile is the shortest distance between people? I love that! There is nothing like a genuine smile to create a first impression with positive impact.
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body-language-quotes
communication-skills
eye-contact-quotes
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
smiling-quotes
susanspeaks-com
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Susan C. Young |
f16bb00
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Your education is one of the greatest treasures you can ever acquire and something no one can ever take away from you.
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branding
communication-skills
healthy-habits
motivational-speaker
quotes-by-susan-c-young
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success-quotes
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Susan C. Young |
9dafc90
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Watch, Listen, & Learn . . . Broaden your sense of humor by watching funny movies and shows, reading funny books, visiting live comedy shows, or enjoying YouTube clips.
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build-rapport
communication-skills
customer-service-quotes
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Susan C. Young |
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12 Reasons Why People Avoid Eye Contact 1. They do not want to reveal their feelings. 2. They are not being honest and truthful. 3. It makes them feel vulnerable and exposed. 4. They are being rude or indifferent. 5. They are ashamed or embarrassed to talk about something. 6. They are nervous or lacking confidence. 7. It makes them feel very uncomfortable. 8. They are arrogant, snobby, and pretentious. 9. They are afraid of saying the wrong thing or looking stupid. 10. They are shy or introverted. 11. They are accessing internal thoughts or emotions to process and contemplate information. 12. Or as mentioned before, and important to remember, it may simply be a cultural value or behavior.
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body-language-quotes
communication-skills
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law-of-attraction-quotes
mirroring
motivational-speaker-susan-young
quotes-by-susan-c-young
reciprocity
relationship-quotes
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Susan C. Young |
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The voice of the inner critic is mean, unforgiving, punishing, and downright hurtful. When you allow it to run roughshod over your happiness and emotional well-being, it can wreak havoc on your peace of mind and leave you feeling anxious, fearful, and depleted.
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first-impressions
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relationship-quotes
self-confidence
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self-esteem-quotes
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Susan C. Young |
3d68e4f
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Demoralizing self-talk leads to a self-destructive mindset, making everything in life more difficult. Not only that, how you feel about yourself oozes out of your pores and makes a bad impression on others.
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communication-skills
first-impressions
motivational-speaker
passionate-living
relationship-quotes
self-confidence
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self-esteem-quotes
susan-young
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Susan C. Young |
c3e3851
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We all can give in to our inner critic. I don't know about you, but I would never allow anyone to speak to me the way I speak to myself! I wouldn't be their friend!
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communication-skills
first-impressions
motivational-speaker
passionate-living
relationship-quotes
self-confidence
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self-esteem-quotes
susan-young
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Susan C. Young |
e345437
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"Become your own best friend--smile and say "I love you" to yourself occasionally."
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communication-skills
first-impressions
motivational-speaker
passionate-living
relationship-quotes
self-confidence
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self-esteem-quotes
susan-young
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Susan C. Young |
c7dba81
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I have a few friends who are confined to wheelchairs for access and mobility. I don't want to always be looking down at them while they are looking up at me. To enjoy a meaningful conversation, I'm quick to kneel beside them or pull up a chair to talk at the same height. Begin to recognize the orientation of other people and align yourself with their body position and physical needs so that you may connect on a more balanced and effective level.
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communication-skills
customer-service-quotes
emotional-intelligence-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
40b5992
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As you seek new opportunities to make favorable first impressions, be ever aware of the subtle effect that physical positioning and distance/closeness can have on your interactions with others and use this understanding to your advantage.
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communication-skills
customer-service-quotes
emotional-intelligence-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
e05d75a
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To cultivate bravery and courage, interview brave people and learn their secrets. Whom do you know that displays courage and confidence? Ask them for their best practices, mimic their actions, follow their steps, utilize their methods. Ask if they will mentor you.
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communication-skills
conquer-fear
emotional-intelligence-quotes
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
3e7e90c
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To cultivate bravery and courage, change your attitude toward failure. Many successful people will tell you that if you aren't failing, you aren't trying--that failure is an essential precursor to achieving worthwhile endeavors. Failing (no matter how hard) is one of life's best teachers for winning the next time.
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communication-skills
conquer-fear
emotional-intelligence-quotes
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
f76a73f
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To cultivate bravery and courage, practice, practice, practice. Each time you test your bravery you grow your self-assurance and increase your comfort to a greater degree. Repetition helps build confidence and competence. You did it; now do it again!
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communication-skills
conquer-fear
emotional-intelligence-quotes
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
3de2492
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Self-confident people don't make their self-esteem, self-image, happiness, or self-confidence dependent on another person's approval, validation, or acceptance.
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charm-quotes
communication-quotes
communication-skills
first-impressions
motivational-speaker
relationship-quotes
self-confidence
self-esteem-quotes
susan-young
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Susan C. Young |
b5a186f
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Self-confident people are proud of their accomplishments, but can remain humble without bragging.
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charm-quotes
communication-quotes
communication-skills
first-impressions
motivational-speaker
relationship-quotes
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susan-young
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Susan C. Young |
e0df21e
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Self-confident people face their fears head-on and are willing to take risks.
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charm-quotes
communication-quotes
communication-skills
first-impressions
motivational-speaker
relationship-quotes
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self-esteem-quotes
susan-young
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Susan C. Young |
e446f7b
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Energy & Aura. You release your own distinctive energy signature which naturally produces a physical presence. When you emit positive energy, thoughts, feelings, and vibrations, you attract more positives into your life.
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communication-skills
customer-service-quotes
emotional-intelligence-quotes
eye-contact-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
b7ef156
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Popularity does not equal respect. It is not only kids who will do what they think they must to fit in and be popular--adults do it too.
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communication-skills
first-impressions
motivational-speaker
passionate-living
relationship-quotes
self-confidence
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self-esteem-quotes
susan-young
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Susan C. Young |
15a8c5e
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"Wouldn't you rather have the respect of your friends and colleagues than succumb to pressure to do and say things that are out of character in order to feel accepted? You can overcome this habit simply by learning to say "no."
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communication-skills
first-impressions
motivational-speaker
passionate-living
relationship-quotes
self-confidence
self-esteem
self-esteem-quotes
susan-young
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Susan C. Young |
f2cbe84
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Healthy self-esteem rests upon a strong foundation of core values and an inclination to act and speak in alignment with those values.
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communication-skills
first-impressions
motivational-speaker
passionate-living
relationship-quotes
self-confidence
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self-esteem-quotes
susan-young
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Susan C. Young |
00356a2
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Living in integrity with one's principles that are held in high regard engenders respect--both from others and self.
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communication-skills
first-impressions
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passionate-living
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susan-young
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Susan C. Young |
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It is human nature for self-doubt to occasionally creep in and take up residence. It happens to even the most successful people among us.
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communication-skills
first-impressions
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passionate-living
relationship-quotes
self-confidence
self-esteem
self-esteem-quotes
susan-young
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Susan C. Young |
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We all go through times of self-doubt, times when we may question our abilities and hope we can live up to the expectations of others.
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communication-skills
first-impressions
motivational-speaker
passionate-living
relationship-quotes
self-confidence
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self-esteem-quotes
susan-young
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Susan C. Young |
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What we often forget is that most everyone else has dealt with the same struggles and uncertainties. You get to pick your response when this doubt creeps in. Will you allow it to undermine your confidence, or instead, choose to look at it objectively?
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communication-skills
first-impressions
motivational-speaker
passionate-living
relationship-quotes
self-confidence
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self-esteem-quotes
susan-young
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Susan C. Young |
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With an objective eye, take an inventory of your successes and enlist the honest feedback of a trusted and respected mentor or peer. Chances are they see you in a better light than you see yourself!
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communication-skills
first-impressions
motivational-speaker
passionate-living
relationship-quotes
self-confidence
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self-esteem-quotes
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Susan C. Young |
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"28. "Remind yourself of the many victories you've achieved and build healthier self-esteem and perceptions on those."
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communication-skills
first-impressions
motivational-speaker
passionate-living
relationship-quotes
self-confidence
self-esteem
self-esteem-quotes
susan-young
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Susan C. Young |
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Be mindful to love and appreciate yourself and become your own champion. This healthy and loving relationship will be felt when people meet you.
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communication-skills
first-impressions
motivational-speaker
passionate-living
relationship-quotes
self-confidence
self-esteem
self-esteem-quotes
susan-young
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Susan C. Young |
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They emanate an essence of caring, love, and compassion towards the people they know, and generously extend their aura to the new people they encounter.
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charm-quotes
communication-quotes
communication-skills
first-impressions
motivational-speaker
relationship-quotes
self-confidence
self-esteem-quotes
susan-young
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Susan C. Young |
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These people do exist and are a pleasure to know. Their keen communication skills are attentive to what you want, what you are thinking, saying, or not saying. They want to hear how you are and what you've been up to.
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charm-quotes
communication-quotes
communication-skills
first-impressions
motivational-speaker
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self-esteem-quotes
susan-young
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Susan C. Young |
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The key is to keep charisma and charm positive and underpinned with sincere and good intentions.
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charm-quotes
communication-quotes
communication-skills
first-impressions
motivational-speaker
relationship-quotes
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self-esteem-quotes
susan-young
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Susan C. Young |
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While it may seem to be a mysterious, ineffable quality--charisma is enhanced and enriched by a person's attitude and confidence, their aims and optimism, expressive body language, and natural effervescence.
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charm-quotes
communication-quotes
communication-skills
first-impressions
motivational-speaker
relationship-quotes
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self-esteem-quotes
susan-young
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Susan C. Young |
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Your charisma and charm can make your moments more memorable for amazing first impressions.
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charm-quotes
communication-quotes
communication-skills
first-impressions
motivational-speaker
relationship-quotes
self-confidence
self-esteem-quotes
susan-young
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Susan C. Young |
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What do confidence and command look like when you see them? Moving one step past a healthy self-esteem, they project an air of authority, respect, and deliberate intention.
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charm-quotes
communication-quotes
communication-skills
first-impressions
motivational-speaker
relationship-quotes
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self-esteem-quotes
susan-young
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Susan C. Young |
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Confidence is silent, cool, self-assurance.
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charm-quotes
communication-quotes
communication-skills
first-impressions
motivational-speaker
relationship-quotes
self-confidence
self-esteem-quotes
susan-young
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Susan C. Young |
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Your attitude is the outward expression of your internal perceptions, self-esteem, and current thoughts.
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build-confidence
communication-skills
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preparation-quotes
quotes-by-susan-c-young
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susan-young
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Susan C. Young |
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Developing a commanding presence is essential for leadership and a powerful impact.
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charm-quotes
communication-quotes
communication-skills
first-impressions
motivational-speaker
relationship-quotes
self-confidence
self-esteem-quotes
susan-young
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Susan C. Young |
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Do you see dignity & grace as a state of emotional and spiritual being or a physical projection of courage and class? Perhaps they describe both.
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communication-skills
dignity
first-impressions
grace
motivational-speaker
relationship-quotes
self-confidence
self-esteem-quotes
susan-young
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Susan C. Young |
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The radiance of dignity and grace creates a profound elegance which exists whether anyone is watching or not.
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communication-skills
dignity
first-impressions
grace
motivational-speaker
relationship-quotes
self-confidence
self-esteem-quotes
susan-young
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Susan C. Young |
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"Charisma and charm are endearing qualities which go hand in hand to make others feel "lighter, happier, and a little in love" when they are around you."
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charm-quotes
communication-quotes
communication-skills
first-impressions
motivational-speaker
relationship-quotes
self-confidence
self-esteem-quotes
susan-young
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Susan C. Young |
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People with the gift of charm exude a delightful demeanor--an attractive likability that enwraps you in their warmth.
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charm-quotes
communication-quotes
communication-skills
first-impressions
motivational-speaker
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self-esteem-quotes
susan-young
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Susan C. Young |
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When they are authentically engaged, their positive impressions create memorable moments and leave a lasting impact. Physical beauty becomes irrelevant because their exuberance and engagement bring out the beauty in you.
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charm-quotes
communication-quotes
communication-skills
first-impressions
motivational-speaker
relationship-quotes
self-confidence
self-esteem-quotes
susan-young
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Susan C. Young |
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"True confidence is not something that can always be determined by a first impression. It may take a few interactions to detect whether a person is full of false bravado or if they are the "real McCoy."
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charm-quotes
communication-quotes
communication-skills
first-impressions
motivational-speaker
relationship-quotes
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self-esteem-quotes
susan-young
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Susan C. Young |
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Their confidence gives those they lead the assurance that their words and their actions are reliable.
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charm-quotes
communication-quotes
communication-skills
first-impressions
motivational-speaker
relationship-quotes
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susan-young
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Susan C. Young |
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You wear your attitude. It is highly visible to every person you meet and shows up in the way act, live, and love.
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build-confidence
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motivational-speaker
preparation-quotes
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Susan C. Young |
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Your attitude is hard to conceal; it's evident before you ever say hello.
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build-confidence
communication-skills
mindset-quotes
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preparation-quotes
quotes-by-susan-c-young
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Susan C. Young |
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We tend to listen to the people who believe in their own words as opposed to those who don't. When we feel their conviction, they earn our buy-in.
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charm-quotes
communication-quotes
communication-skills
first-impressions
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self-esteem-quotes
susan-young
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Susan C. Young |
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Even something as simple as ending a sentence with the tone of a question mark rather than a period can diminish a person's authority and credibility.
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charm-quotes
communication-quotes
communication-skills
first-impressions
motivational-speaker
relationship-quotes
self-confidence
self-esteem-quotes
susan-young
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Susan C. Young |
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In our natural world, it is the strongest of the species that claim their space, seek out new territories, explore their surroundings, and learn how to survive and thrive. It is those same qualities that enable us to apply confidence and command to transcend the mediocre and achieve outstanding results.
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communication-skills
first-impressions
motivational-speaker
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Susan C. Young |
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When you feel low self-confidence, it is usually the result of the negative thoughts your inner critic whispers in the darkness of your mind.
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charm-quotes
communication-quotes
communication-skills
first-impressions
motivational-speaker
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self-esteem-quotes
susan-young
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Susan C. Young |
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When your inner critic undermines your confidence, inner conflict, anxiety, and agitation take over. It tells you that you are not good enough, smart enough, handsome enough, worthy enough, or basically just plain NOT enough. It takes a toll on your self-confidence, doesn't it?
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self-esteem-quotes
susan-young
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Susan C. Young |
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If your self-talk leans toward the negative, the continual bashing will become debilitating
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charm-quotes
communication-quotes
communication-skills
first-impressions
motivational-speaker
relationship-quotes
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self-esteem-quotes
susan-young
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Susan C. Young |
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Notice when negativity spins in your head and disrupt it immediately before it has a chance to take hold and stick.
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charm-quotes
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communication-skills
first-impressions
motivational-speaker
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Susan C. Young |
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Even the smartest and most successful of people will experience lower self-confidence occasionally, but the difference is that they deliberately shift out of it and refuse to stay there.
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charm-quotes
communication-quotes
communication-skills
first-impressions
motivational-speaker
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susan-young
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Susan C. Young |
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Self-confident people Inspire confidence in others; they would much rather build people up than tear them down.
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charm-quotes
communication-quotes
communication-skills
first-impressions
motivational-speaker
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susan-young
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Susan C. Young |
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Walk the talk and project confidence. If at first you don't feel confident, fake it until you make it.
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charm-quotes
communication-quotes
communication-skills
first-impressions
motivational-speaker
relationship-quotes
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self-esteem-quotes
susan-young
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Susan C. Young |
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Yes, learning curves can be painful, exhausting, trying, scary, and intimidating. How did you learn to ride a bike? One pedal, one balance, one turn, and one step at a time.
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charm-quotes
communication-quotes
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first-impressions
motivational-speaker
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Susan C. Young |
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Believe in your power to make happiness a choice--do so every day, until it becomes a lifelong habit.
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build-confidence
communication-skills
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preparation-quotes
quotes-by-susan-c-young
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susan-young
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Susan C. Young |
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Listening is one thing; however, ACTIVE listening is quite another. The first is a passive act which does not require great involvement, whereas, the latter is a consciously aware and deliberately focused effort to actively participate in the conversation.
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communication-skills
customer-service-quotes
healthy-conversation
motivational-speaker-susan-young
positive-first-impression-quotes
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relationship-quotes
susanspeaks-com
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Susan C. Young |
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It's not bravery unless you are doing something which causes you to feel afraid. Unless there is some degree of fear or apprehension involved, bravery is not even needed.
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communication-skills
emotional-intelligence-quotes
initiative
motivational-speaker-susan-young
positive-first-impression-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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The Art of First Impressions for Positive Impact is based on the premise that when you become self-aware and learn how to shine bright as your best self, you can transform your relationships in life and in business.
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communication-skills
emotional-intelligence-quotes
motivational-speaker
preparation-quotes
quotes-by-susan-c-young
relationship-quotes
susan-young
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Susan C. Young |
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ASK YOURSELF: Do you appear self-confident or unsure? Do you project a calm demeanor or scream instability? Do you come across as a leader or try to stay invisible? Do you walk with purpose and intention or doubt and trepidation? Do you look vibrant and energetic, or stressed out and overwhelmed?
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communication-skills
customer-service-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
posture-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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12 Ways to Improve & Project Confident Posture 1. Go people watching. Note how you interpret the different postures you observe. This will expand your awareness of how posture impacts first impressions and will help you become more aware of yours. 2. Stand in front of a mirror to see what other people are seeing. Are your shoulders level? Are your hips level? Do you appear aligned? Are you projecting confidence or timidity? 3. Take posture pictures to provide you with points of reference and a baseline over time. Look at past photos of yourself. 4. Stand with your back against a wall and align your spine. 5. Evenly balance on both feet, spaced hip-width apart. 6. Take yoga or Pilates classes to strengthen your core muscles, improve flexibility, and balance, all which support your posture. 7. Consciously pull your shoulders back, stand erect with chin held high. 8. Practice tucking in your stomach, pulling your shoulders back, raising your chin, and looking straight ahead. 9. Sit up straight without being rigid. 10. Enter a room like you belong there or own it. 11. Stand with an open stance to be welcoming and approachable. 12. Angle your body towards the person to whom you are speaking. Angling your body away may signify that you are indifferent, fearful, putting up a barrier, or trying to get away from them.
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communication-skills
customer-service-quotes
expressions-of-emotion
law-of-attraction-quotes
motivational-speaker-susan-young
posture-quotes
quotes-by-susan-c-young
relationship-quotes
susanspeaks-com
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Susan C. Young |
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By taking a personal interest in other people's lives, you are demonstrating selflessness, grace, and respect.
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best-motivational-speakers
communication-skills
customer-service-quotes
first-impressions-quotes
personable-and-friendly
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
trust
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Susan C. Young |
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If you wouldn't want to hang out with someone who was constantly bashing you with a barrage of belittling insults, why would you allow them to live in your head?
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communication-skills
first-impressions
motivational-speaker
passionate-living
relationship-quotes
self-confidence
self-esteem
self-esteem-quotes
susan-young
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Susan C. Young |