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Even if you're not broadcasting your personal life to the universe through social media, choose your confidants wisely and with discretion. Your ability to keep your personal details close to your vest will encourage others to feel that you are trustworthy enough to be trusted with their personal details.
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best-motivational-speakers
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Earning Trust & Cooperation The number one thing which stands between you and meeting a new person is tension. What is the number one thing which stands between a sales person and their prospect? You guessed it . . . tension. One of our first priorities as we initiate a first impression must be to focus on how to effectively minimize or eliminate tension. Regardless of your relationship or venue, when tension is high, trust and cooperation are low. When tension is reduced, trust and cooperation increase. It is an inverse relationship. So, how can you move to reduce tension in your first impressions to increase trust and cooperation? Put yourself in their shoes and seek to relate to them with an equal footing on a level playing field. Demonstrate how you can bring value to their lives.
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"Ambiverts typically . . . * Can process information both internally and externally. They need time to contemplate on their own, but consider the opinions and wisdom from people whom they trust when making a decision. * Love to engage and interact enthusiastically with others, however, they also enjoy calm and profound communication. * Seek to balance between their personal time and social time, they value each greatly. * Are able to move from one situation to the next with confidence, flexibility, and anticipation. "Not everyone is going to like us or understand us. And that is okay. It may have nothing to do with us personally; but rather more about who they are and how they relate to the world."
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employee-engagement
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UN-Impressive Acts of Indiscretion * Forwarding other people's emails without getting permission. * Throwing other people under the bus to save yourself. * Talking loudly, being boorish and insensitive to the others around you. * Flagrant cheating. * Burning bridges. * Talking smack. * Dissing your competitor to your customer. * Oversharing and revealing too much personal information about yourself and others. * Breaking trust by sharing someone else's secrets. * Being passive-aggressive to manipulate a situation or person. * Saying one thing and doing another. * Being two-faced. * Lying by omission. * Dispensing bulls#@%!
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best-motivational-speakers
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Susan C. Young |
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Finding commonality with another person can help you create an instant bond by transcending social differences and going straight to creating rapport. Finding common ground allows you to connect the dots in the big picture to discover what feels most comfortable, how to connect, and where you might fit in when meeting new people.
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best-motivational-speakers
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Susan C. Young |
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When people are like you, conversations flow naturally and feel more relaxed, don't they? You know what to say, how to talk, what to expect, and how to understand them on an intuitive level.
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best-motivational-speakers
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Susan C. Young |
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Wouldn't it be wonderful to enjoy this level of simplicity in all relationships, regardless of differences? You can. Begin taking the initiative to find common ground with others and you will soon lay solid foundations on which to build great first impressions.
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best-motivational-speakers
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Susan C. Young |
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"The romantic notion of "opposites attract" works well in fairy tales. However, science proves that "like attracts like" for healthy communication and successful relationships. Social psychologists have long relied upon the "Similarity Attraction Theory" to explain why we are more positively inclined toward people who are the most like ourselves. Similarity reduces uncertainty and gives us a comforting degree of psychological safety. It is no wonder, then, that "birds of a feather flock together." Our tribe understands our vibe."
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best-motivational-speakers
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Susan C. Young |
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Establishing social certainty helps you build trust, develop rapport, and strengthen your connection. However, the right questions might lead you to find a niche of commonality in someone who is very different from you. It can be professionally and personally rewarding.
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best-motivational-speakers
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Susan C. Young |
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"Along with the "Law of Attraction" there is also an "Attractor Factor" for easily building camaraderie and commonality for making a positive first impression. Seek to find: 1. Shared History 2. Shared Stories 3. Shared Interests 4. Shared Attitudes 5. Shared Experiences 6. Shared Beliefs and Values"
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best-motivational-speakers
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Susan C. Young |
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Identifying, developing, and connecting on these points of reference will provide you with a rich resource of information from which to engage in stimulating conversations and connect on meaningful levels.
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best-motivational-speakers
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Susan C. Young |
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"This insightful quote I once heard stays with me: "Tell me what gives you your sense of importance and I will tell you what you are. That is the most important thing about you. That is what determines your character." Some people get their sense of importance through their charitable works and community service. Some get it through the diplomas on their walls and the letters behind their names, while others may get their sense of importance from the cars they drive, the balance in their bank accounts, or the size of their homes. Different strokes for different folks. Regardless of what their motivators may be, notice what a person's hot button is and you will have the key to nurturing your new relationship in a positive way."
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best-motivational-speakers
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Susan C. Young |
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13 Ways to Make Other People Feel Important 1. Ask people questions about themselves, their interests, their families, their passions and their lives. 2. Catch people doing things right, pat them on the back, and acknowledge them for a job well done. 3. Celebrate their successes. 4. Be lavish in your compliments and sincere in your praise. 5. Be appreciative and say thank you. 6. Listen with genuine interest. 7. Respect their opinions. 8. Encourage people with words of affirmation and validation. 9. Brag about people behind (and in front of) their backs. 10. Make the time and space to be fully present and engaged. 11. Spend quality time together. 12. Share your authentic self and be real. 13. Offer comfort and compassion.
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Susan C. Young |
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"Every time a new client hires me for a keynote, workshop, or coaching session, the first questions I ask them are, "What are the 3 top challenges your organization is dealing with? What are your goals? What problems would you like for me to help solve?" Using their own answers, I am able to design a program that is customized specifically around their needs. It takes the focus off of Susan and centers my complete attention toward making them feel important."
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communication-skills
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Susan C. Young |
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Find Your Funny Bone . . . Life provides plenty of material for things for you to laugh at. Seek irony, coincidence, and the abundance of simple humor in life's little absurdities.
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Susan C. Young |
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Check Your Ego at the Door. A big part of creating valuable, long-term connections requires setting your ego aside. For some, it's a struggle to not be the center of attention, of the conversation, or of the universe! People feel more valued, respected, and connected when they feel seen and heard. And that's hard to do if it's always all about you. Once you get into the practice of connecting and communicating with people in a way that draws them to you, conversations will be more engaging, and the end result is much more rewarding.
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best-motivational-speakers
communication-skills
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Susan C. Young |
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"To remember people's names, "Write it Down! --Whether you write their name down on the back of a card, a receipt, a handout, or in a notebook, this simple act will help you remember."
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customer-service-quotes
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Susan C. Young |
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The dictionary defines discretion as the quality of showing discernment, the ability to make responsible decisions, and behaving or speaking in such a way as to avoid causing offense to others or revealing private information. Doing what is right is not always easy and can require uncommon courage. Be brave my friends, living right is its own reward.
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best-motivational-speakers
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Understanding a wide range of personalities will help improve your communication, connection, and engagement not only at work, but in your relationships at home, in life, and in love.
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customer-service-quotes
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Susan C. Young |
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"The concept is made even more fascinating when you consider it as a psychological spectrum. Imagine a sliding scale of personalities that range from being an "introvert" to an "extrovert" and placing "ambivert" smack dab in the middle. This linear scale illustrates a continuum of experiences, because these descriptions do not apply to every person at all times. We all have tendencies, preferences, and comfort zones that change according to the people we are surrounded by, the environment we find ourselves in, and our levels of confidence in the moment. Using the scale above, where do you typically fall in the spectrum?"
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employee-engagement
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Susan C. Young |
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The variety of political positions shared on Facebook in the 2016 Presidential Election was both entertaining and, sadly, destructive. I observed friends of a lifetime divide into different camps and sacrifice their friendships through argument and debate. As an avid reader and political junkie, I had to hold myself back from expressing my opinions or presenting factual evidence which would obliterate others' claims. Why would I jump into the fray? All it would do is hurt the friendship. Rarely does arguing political positions change an opinion or belief.
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Susan C. Young |
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Be Personable & Friendly. People who are genuinely warm and sincerely kind are easy to talk to, easy to like and bring a positive vibe to new encounters and social situations.
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Susan C. Young |
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"In his book, The Four Agreements, Miguel's Ruiz encourages us to "not take things personally; people behave for their reasons, not ours." Our personality differences and life experiences shape how we perceive, engage, react, and respond."
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employee-engagement
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Susan C. Young |
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Choose the Happy Side of Life. Seek ways to bring humor, laughter, and joy to work. It will not only make work more fun, but it can positively impact your bottom line.
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Susan C. Young |
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"Usually this kind of self-serving "honesty" will sabotage your success. If you can't say something nice, don't say anything at all. Realize that sometimes your own words can, and probably will, come back to be used against you."
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Susan C. Young |
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Have you met people who are so set on exerting their position that they are oblivious to the feelings of others? That their being right is more important than being kind? We all must consider which stance is the most beneficial. Might I suggest . . . kindness?
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Susan C. Young |
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7ff9ee8
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Why do some people feel the need to throw a person's errors or weaknesses in their face or criticize their shortcomings? What benefit can they possibly receive from proving someone wrong to prove they are right? This level of insensitivity and self-centeredness leaves collateral damage in its wake and destroys positive impressions.
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Susan C. Young |
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"The Truth Can Hurt . . . "Honesty is one of your most valuable virtues, however, when used without discretion, it can reap unfavorable repercussions."
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Susan C. Young |
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To touch or not to touch . . . that is the question. Handshakes, hugs, and other touching all have their appropriate space and place. The key to success in this area is to know when, where, and how to best put these into action.
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susanspeaks-com
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Susan C. Young |
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A person who offers a loose handshake, on the other hand (pun intended), may be interpreted as being uninterested, lacking confidence and self-esteem, weak, or being wishy-washy. Whether too strong or too weak, a bad handshake can set you back and close down a potentially rewarding relationship before it ever gets started.
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communication-skills
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susanspeaks-com
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Susan C. Young |
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A simple handshake is not always a simple handshake. The way it is delivered can take on a million meanings and interpretations. As with every other form of body language and non-verbal communication, you are sending silent messages simply by the way you shake hands.
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communication-skills
customer-service-quotes
emotional-intelligence-quotes
first-impressions-quotes
handshake-quotes
motivational-speaker-susan-young
quotes-by-susan-c-young
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susanspeaks-com
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Susan C. Young |
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Your handshake has the power to reveal your strength of character, make a promise, demonstrate your level of respect, exercise your etiquette, and represent your business acumen. Learning how to do it well will take you far in life and in business.
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communication-skills
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first-impressions-quotes
handshake-quotes
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susanspeaks-com
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Susan C. Young |
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Your written words show up in a variety of forms: * Emails, texts, and memos * Blogging and publishing * Your website and social media * Letters of correspondence * Advertising, marketing, and promotion
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Susan C. Young |
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Rather than using these pages for a boring English lesson, I will simply encourage you to become keenly aware and pay close attention to your articulation and grammar.
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Susan C. Young |
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It is not unusual for people to believe that their way is the best way--that they are right and everyone else is out-of-sync or mistaken. The divine irony is that since we are better at being ourselves, how can we expect others to be less like themselves to fulfill our expectations? We cannot change who we are wired to be and neither can others.
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employee-engagement
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Susan C. Young |
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Not everyone is going to like us or understand us. And that is okay. It may have nothing to do with us personally; but rather more about who they are and how they relate to the world.
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Susan C. Young |
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Eloquent speakers, communication experts, seasoned actors, and musicians all understand the transforming power of the pause. They know all too well that strategic silence and a well-placed whisper can speak louder than words in delivering a memorable presentation. It captures people's attention . . . creating eager anticipation for your next words.
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employee-engagement
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Susan C. Young |
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I love to read. However, there have been times when certain books did not resonate with me because the timing was off kilter. Their lessons fell flat because their messages were not pertinent, relevant, or interesting to me at the time. Then, when I would re-read the same book years later, it could rock my world and change my life for the better. The message was more in alignment with where I was at that moment in time. With most anything, just because your timing may not be good now, does not mean it won't be better later.
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employee-engagement
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Susan C. Young |
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5 Reasons to Develop the Power of the Pause. It . . . 1. encourages your communication partner to express their thoughts without interruption. 2. provides a moment of silence to calm incessant talking. 3. allows time for your brain to catch up with our mouth. 4. provides your listener with space to process your message. 5. highlights important points for your message to have more impact.
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employee-engagement
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Susan C. Young |
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Getting into Sync People feel the most comfortable with and gravitate more quickly to the people with whom they are the most alike. You will receive your best results by seeking first to understand and then to adjust your energy, movements, posture, words, gestures, and behaviors to synchronize with theirs. This alignment will build a sense of rapport and commonality which will help your conversations progress smoothly and more successfully.
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employee-engagement
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Susan C. Young |
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"Free Flowing Dialogue "Have you ever been engaged in a conversation which was so dynamic that you were both firing on all cylinders, in perfect harmony and at warp speed?"
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employee-engagement
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public-speaking
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Susan C. Young |
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Although my sister, Liz, is socially engaging and very confident with people, she tends to more of an introvert. She generates energy from the inside, from center to circumference, and would rather have one-on-one conversations to connect quietly and deeply. I, on the other hand, am energized by walking into a room filled with three hundred strangers; I like to meet as many people as possible and walk out with new friends. After all that excitement, however, I am content to go home and curl up with a good book in complete silence. Is one of us right and the other one wrong? No. We are just different.
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employee-engagement
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Susan C. Young |
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Groundbreaking research at Cal Tech has now revealed that humans not only tend to synchronize their movements, such as clapping in unison or walking at the same pace, but they also synchronize their social interactions as well.
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employee-engagement
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Susan C. Young |
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By speaking in a competent and confident way, your message will sound more relevant and appropriate, reflecting you in a favorable light.
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communication-skills
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employee-engagement
first-impressions-quotes
motivational-leadership-speaker
motivational-speaker-susan-young
professional-development
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Susan C. Young |
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Variety is the Spice of Life. Voices come in all shapes, tones, and sizes. Some are compelling and effective, while others are grating and agitating.
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communication-skills
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employee-engagement
first-impressions-quotes
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motivational-speaker-susan-young
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Susan C. Young |
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bf42ca7
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The list below begins to illustrate how different personalities can be assigned to different vocal qualities . . . * Warm * Loving * Breathy * Gravelly * Dull * Nasal * Rough * Hoarse * Gruff * Melodious * Whiny * Sultry * Twangy * Energetic * Shrill
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professional-development
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Susan C. Young |
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Your Signature Sound. In music, voice value is categorized for singers, composers, and listeners. Whether a performer's voice type is soprano, alto, tenor, baritone, or bass, they all have unique characteristics that make them unique and impressive. You, too, have a signature sound that is uniquely yours and makes you stand apart from the crowd.
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communication-skills
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professional-development
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Susan C. Young |
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Neen James (NeenJames.com) is an eloquent and successful international speaker who stands at four-feet-eleven with a rich Australian dialect and a high-pitched voice. For years, fellow speakers with good intentions told her she needed to take voice lessons to lower her pitch to give her more depth for a compelling stage presence. With complete confidence and loyalty to her uniqueness, she ignored the naysayers and her amazing signature voice has become a powerful brand.
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communication-skills
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Susan C. Young |
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Most people are familiar with the rich, resonant tones of James Earl Jones and Morgan Freeman. Their signature voices bring strength, authority, and lyrical enjoyment. Are there aspects of your voice that you can capitalize on to make a great impression and be simply unforgettable?
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communication-skills
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Susan C. Young |
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Think of the times that others remembered your name and used it kindly. How did it make you feel? When you use someone's name it makes him or her feel recognized, appreciated, and special.
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communication-skills
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Susan C. Young |
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"A Sign of Respect. As our world grows more casual, we observe a tendency for everyone to use first names rather than surnames. "It is a pleasure meeting you, Mrs. Young," has a completely different connotation than "Nice to meet you, Susan."
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communication-skills
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employee-engagement
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motivational-speaker-susan-young
professional-development
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Susan C. Young |
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What determines whether the usage is acceptable or inappropriate? If you want to make a great first impression with positive impact, it is essential that you know there is a difference.
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communication-skills
customer-service-quotes
employee-engagement
first-impressions-quotes
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Susan C. Young |
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"When I am working with groups of thirty or fewer people, there is a powerful name exercise that I do to break the ice, start with humor, and begin my program with positive energy. One by one, each person will introduce themselves using an adjective that describes their personality that starts with the first letter of their name. "Spontaneous Susan," "Dependable Dave," and "Happy Helen" are a few quick examples. The benefit for the participants is twofold: it makes each person feel good and it makes people laugh. Additionally, it enables me to learn their names so that I can integrate them into the entire presentation for full engagement and participation."
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communication-skills
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employee-engagement
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motivational-speaker-susan-young
professional-development
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Susan C. Young |
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Sometimes you want to go where everybody knows your name, and they're always glad you came. You wanna be where you can see, our troubles are all the same. You wanna be where everybody knows your name.
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communication-skills
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employee-engagement
first-impressions-quotes
motivational-leadership-speaker
motivational-speaker-susan-young
professional-development
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relationship-quotes
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Susan C. Young |
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"Mary Kay Ash, the founder of the Mary Kay Cosmetic empire, taught her teams that most people have a sign hanging around their necks that says, "Make me feel special." Answer that need in others through nurturing words, deeds, and actions, and you will be amazed by the ease with which people respond to you. What can you do to make other people feel special?"
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best-motivational-speakers
communication-skills
customer-service-quotes
emotional-intelligence
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quotes-by-susan-c-young
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trust
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Susan C. Young |
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Many salespeople make the mistake of talking about how great they are and what they bring to the table. If they would simply take a breath, shift their mindset, and instead present ways to help solve their client's problems, they would capture more new business.
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best-motivational-speakers
communication-skills
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trust
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Susan C. Young |
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"Most everyone has the classic question stamped on their forehead that asks, "What's in It for Me?" It is not a matter of being self-centered, arrogant, or narcissistic; it is simply a natural and instinctive response to gauge how we are going to best interact and deal with another person."
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communication-skills
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trust
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Susan C. Young |
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7d5b7cc
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Clown Around . . . Nancy Weil of The Laugh Academy gives people she meets red clown noses and shows them how to use them. Promoting laughter as a cure for stress and negativity, she makes a positive and memorable impact and gives others permission to play.
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best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
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Susan C. Young |
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Oversharing Why do some people feel the need to share their deepest, darkest secrets with complete strangers or on social media? How could saying too much, too soon possibly help their case or earn the respect of others? Perhaps their insatiable need to share every sordid detail of their existence satisfies a yearning to get attention, gain sympathy, or make friends.
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best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
discretion
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quotes-by-susan-c-young
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Susan C. Young |
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By becoming aware of the differences and developing an understanding of each person's uniqueness, you will improve your interactions to make more positive first impressions.
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employee-engagement
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Susan C. Young |
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Introverts typically . . . * Process information internally. It is normal for them to continuously contemplate, generate, circulate, evaluate, question, and conclude. * Are rejuvenated and energized by rest, relaxation, and down-time. * Need time to process and adapt to a new situation or setting, otherwise it is draining. * Tend to be practical, simple, and neutral in their clothing, furnishings, offices, and surroundings. * Choose their friends carefully and focus on quality, not quantity. They enjoy the company of people who have similar interests and intellect. * May resist change if they are not given enough notice to plan, prepare, and execute. Sudden change creates stress and overwhelm.
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Susan C. Young |
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"Bull in a China Shop The metaphor "bull in a china shop" appropriately describes how a clumsy (or socially awkward) person can sometimes find themselves in a quite delicate position. Have you ever been in a social situation where it was prudent to bite your tongue, smile and nod, choose your words carefully, or remain silent all together? One in which, if you didn't--it could cause damage?" "You can be a bull. And you can be in the china shop. But, just don't break anything! Even the biggest, baddest, most boorish bull can skate carefully through a china shop with dignity and grace if he exercises mindfulness and consideration." --
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Susan C. Young |
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Use Names. Calling a person by name makes him/her feel recognized, appreciated, and special. It shows respect and that you are genuinely interested in making a connection. You make them feel remembered!
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employee-engagement
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Susan C. Young |
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Wise with Your Words. Speak words that support your highest good. Are your thoughts building you up or tearing you down? Notice the quality of your words--your best first impressions ride on them.
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Susan C. Young |
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Research by the Income Center for Tradeshows found that people are twice as likely to remember you if you shake hands. According to the American Management Association, it takes only one-fortieth of a second to create a human bond. Whether you shake someone's hand, squeeze their arm, or touch their shoulder, make these moments count to be remembered favorably.
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communication-skills
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susanspeaks-com
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Susan C. Young |
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Effective communication requires an elevated level of self-awareness, and desire to understand and appreciate one another.
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Susan C. Young |
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"My man Daniel sees twenty patients a day, many of whom he has never met before their appointment. With only fifteen to twenty minutes to spare, he has no choice but to use the gift of gab to connect quickly. He said, "Small talk is easier than big talk, especially with someone you do not know. It is an easy stepping stone to help you break the silence for more comfortable conversation. This initial form of communication opens the door for big talk." Find ways to start small talk with new people and they will be impressed by your friendly disposition and sincere interest."
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employee-engagement
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Susan C. Young |
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"The Swiss psychiatrist Carl Jung (1875-1961) first introduced the concept of "synchronicity" to describe the meaningful coincidences which occur in our lives and connect us all in our humanity."
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employee-engagement
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Susan C. Young |
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"Being "out of sync" happens all the time . . . * Have you ever begun a discussion when the timing was not right and your message was subsequently rejected? * Have you ever said the right thing at the wrong time and ended up looking stupid or inappropriate? * Or perhaps rather than having a positive or a negative effect, your message fell on deaf ears and had no effect at all? * Has your poor timing ever resulted in social awkwardness, humiliating rejection, or alienation? * Has anyone ever attempted a serious discussion with you in the middle of your day when you were overwhelmed by phone calls, emails, and appointments?"
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introvert-or-extrovert
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personality-styles
quotes-by-susan-c-young
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Susan C. Young |
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ASK YOURSELF: * Have you pondered a question and someone ironically shows up with the answers? * Have you ever been thinking of a friend and within moments they mysteriously call or come by? * How many times have you seen a meaningful relationship start because the right people were in the right place at the right time for the right opportunity?
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employee-engagement
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introvert-or-extrovert
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quotes-by-susan-c-young
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Susan C. Young |
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e5c4d08
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Life wasn't meant to be so serious. Enjoy life, be fun, spend time with people who make you happy, widen that smile, and laugh out loud. Learn to laugh at yourself.
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best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
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Susan C. Young |
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Your self-talk is a silent force working behind the scenes that determine how you present yourself to the world.
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customer-service-quotes
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Susan C. Young |
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How's your humor? What can you do to have more humorous lines to use in the right place at the right time? I highly recommend it! Laughter is the best medicine indeed. Not only will you enjoy the experience yourself, but the people around you will enjoy the entertainment.
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best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
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Susan C. Young |
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"Tell me about yourself" is one of the best icebreakers and conversation openers you can have. Learn to ask questions using this phrase as the guide. Let the other person do the talking and they will think you are the most delightful conversationalist they have ever met. When you make the effort to do this for others, they feel relevant and valued."
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best-keynote-speakers
best-motivational-speakers
communication-skills
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Susan C. Young |
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communication skills, quotes by Susan C Young, relationship quotes, employee engagement, speaker Susan Young, first impressions quotes, networking quotes, customer service quotes, motivational leadership speaker, hire keynote speaker
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customer-service-quotes
employee-engagement
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Susan C. Young |
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"My friend Scott Friedman (ScottFriedman.net) is a motivational humorist who specializes in employee engagement, celebration, and customer service. He teaches organizations that when their organizations are happy, they enjoy increased productivity, higher performance, better engagement, and elevated levels of health and well-being among their people. In his book, Happily Ever Laughter, Scott shares, "Personal stories are excellent (and entertaining) catalysts both for communicating big ideas and for presenting your most original humor. Better yet, stories let you provide more substance in less time. Jokes, on the other hand, have less reach substance-wise. Why? Because a joke is meant to entertain. A story, on the other hand, has inherent meaning. Stories allow the audience to get to know you, your imperfections, your flaws, and your foolishness. You can be vulnerable right there with audience watching. You can entertain, enlighten and teach all in the same effort."
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best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
first-impressions-quotes
fun-and-humor
quotes-by-susan-c-young
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Susan C. Young |
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Review and reread your work before you hit send, post, or publish. Thankfully, many of the social media channels allow you to edit what you have created after they have been posted. However, there will be times when what you send out will be un-retractable. In some cases, they are there forever. So choose your words wisely!
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customer-service-quotes
employee-engagement
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Susan C. Young |
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Commonality & Camaraderie. By identifying, developing, and connecting powerful points of reference to others, you will have a rich resource of information from which to engage in stimulating conversations and connect on amazing levels.
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best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
discretion
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quotes-by-susan-c-young
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Susan C. Young |
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An engaging conversation is a two-way street. Learn to delight in dialogue to ensure mutual respect and consideration.
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employee-engagement
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Susan C. Young |
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Even with my focused intention to be eloquent and reflect perfect grammar, syntax, and punctuation in my writing, I still flub up occasionally. Thank heavens for spell check, auto-correct, and the brilliance of my amazing editor Elizabeth Dixon. None of us is perfect, but our editing needs to be as thorough as possible if we hope to make a great impression.
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customer-service-quotes
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Susan C. Young |
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A fast way to get a clear understanding of yourself and others is through personality a profile assessment. Many companies and hiring managers administer these tests to ensure that personalities are well matched to positions. They also help build dream teams to optimize the combinations of strengths and complementary qualities among their people.
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customer-service-quotes
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Susan C. Young |
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"The "spot-on" accuracy of the results may astound you. Once you understand yourself and realize that other people have their own sets of unique traits and preferences, you can find ways to communicate more effectively with them."
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customer-service-quotes
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Susan C. Young |
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"When Humor Falls Flat "Humor is not a "one-size fits all" guarantee. What is hilarious to one person may be offensive to another. By being emotionally intelligent and self-aware, you can discern how, when, why, or where to be funny . . . or not. You might be walking on thin ice and risk making a damaging first impression if you use humor that is: * At the expense of others. * Thoughtless sarcasm. * Belittling or condescending. * Hitting below the belt. * Creepy or profane. * Raunchy humor with sexual innuendo. * Politically incorrect. * Mean-spirited."
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Susan C. Young |
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"11 Benefits of Asking Questions "The important thing is not to stop questioning. Curiosity has its own reason for existing." - Albert Einstein 1. Builds rapport. 2. Nurtures creativity. 3. Grows your knowledge and awareness. 4. Exercises critical thinking and problem-solving skills. 5. Makes the other person feel valued. 6. Helps you make thoughtful decisions. 7. The better our questions, the better our answers. 8. Keeps you agile and open to new ideas. 9. Improves your memory and retention. 10. Helps you stay informed and relevant. 11. Enables you to discover a new world of possibilities you would not have known otherwise." --
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best-keynote-speakers
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Susan C. Young |
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"Uh-Oh . . . One year I was the guest speaker at an annual conference. The person who coordinated the agenda mistakenly typed my name as "Sue" rather than "Susan." I felt odd and a little disrespected because they didn't take the time to ask the spelling of my name. It felt awkward when I saw it on all the tables throughout the ballroom, to say the least. I asked, "Please make sure that you introduce me as Susan because I've never been called Sue." The initial impression was sticky for an instant, but they quickly made it right. The correction was shared and everything turned out fine. Even an innocent and unintentional name error can impact your first impressions. Making a joke about it once I was on stage was a light-hearted way to confirm my real name."
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communication-skills
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team-building
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"Wearing Nametags- On Others I enjoy reading nametags and calling people by their names before we have officially met or been introduced. It provides an instant icebreaker. Walking up to someone and saying, "Hi Brenda! I'm Susan!" creates a quick connection that might not have happened were her name not displayed."
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Susan C. Young |
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To remember people's names, use rhyming, rhythm, adjectives, and alliteration--Use rhyming (trim Kim), rhythm (Sally sells seashells), adjectives (kind Kevin), and alliteration (Mike likes milk). These ideas may sound silly, but they stimulate your mind to improve your memory.
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Susan C. Young |
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To remember people's names, use association--Creating a connection to something that has been important to you will give a name sticking power. Did you go to the same college? Did you work for his company at one time? Does she have the same car as your best friend? Begin looking for associations and it will make the names more memorable.
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Susan C. Young |
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"To remember people's names, introduce a "Just-Met" to someone else--Introduce your newfound acquaintance or friend to someone else. As you share her name with another person, the name will become locked into your memory."
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Susan C. Young |
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To remember people's names, Pay Attention--Minimize distractions and focus on what they are saying. Making a concerted effort to concentrate will help you improve your memory.
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Susan C. Young |
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Make a Connection to remember people's names, --Connect their name or a feature on their face with something you already know. This connection will help anchor their name in your mind for future recall.
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"In our digital world today, handwritten notes are an "old school" way to make people feel important. Email is easy and Facebook birthday messages are now the norm, however, taking that extra step makes your efforts extra special. Whether it is a thank you note, birthday greeting, or a card of congratulations, taking the time to extend this personal consideration makes a person feel like you care. Be the surprise in someone's day and make them feel important."
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Susan C. Young |
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Indiscretion and poor judgment not only can destroy a positive first impression, they also can have lasting negative consequences for which there is no return. Even years into the future, moments of indiscretion in the past can come back to bite you when you least expect it.
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Susan C. Young |
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The best safeguards you have are to live with dignity, love, and self-respect, and to make choices you can be proud of in the first place. Even as an adult, I still think to myself--what would my mother say?
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Susan C. Young |
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Discretion is the Larger Part of Valor Discretion represents both your personal self-respect and the respect you have for other people. A discreet person has the wisdom to differentiate between good and bad, right and wrong, and favorable and unfavorable.
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Susan C. Young |
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"To Disclose or Not Disclose I just saw a poster: "Dirty laundry goes here (laundry basket) not here (Facebook logo)." Online and in person, withholding personal information is a discreet way of regulating what people learn, think, and know about you. There are times when keeping it real and keeping it honest will reveal your authenticity and trustworthiness, but there are other times, however, when things are better left unsaid or locked away. Hence the term TMI, meaning "Too Much Information!" Discretion is part of "keeping it real" in professional (and self) respect."
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Susan C. Young |
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Be a Discovery Expert. Be inquisitive. A wonderful way to get to know someone is simply by asking questions. The more you ask, the more you can learn . . . about people, work, life.
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Use Fun & Humor. Humor lightens spirits, comforts through a challenge, brings people together, engages, and entertains. Bring delight and joy to others and you will leave them wanting more.
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"Delicious Dialogue "We've all known the proverbial conversation hog who dominates a discussion and pays little notice to another person's input. They're so busy talking about themselves, we can barely slide a word in edgewise. Don't be that guy!" "An engaging conversation is a two-way street. Learn to delight in dialogue to ensure mutual respect and consideration."
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Susan C. Young |
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We've all known the proverbial conversation hog who dominates a discussion and pays little notice to another person's input. They're so busy talking about themselves, we can barely slide a word in edgewise. Don't be that guy!
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Susan C. Young |
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What is acceptable on a personal level is very different from what is acceptable on a business level. When we utilize touch well, we can elevate our presentation, demonstrate respect, and convey confidence. However, when we use touch poorly, it can be disastrous, personally and professionally.
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communication-skills
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Susan C. Young |
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"Different Strokes for Different Folks "First things first--differences abound! Race, creed, color, gender, national origin, handicap, age, familial status, socio-economics, education, politics, religion, geography, and job status. Does that list look like a poster ad for the ACLU? Add in our vastly different life experiences and things really start to get interesting."
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Susan C. Young |
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Conversational Chameleon We know that chameleons are lizards who are famous for their ability to change their colors and fit in as their environments require. This ability enables them to change themselves for safety, survival, and healthy well-being. Their colors adjust to reflect their mood, their surroundings, and serve as camouflage when necessary. Fossils prove they have been on this planet for over eighty million years, so they must be doing something right. Their innate ability for adaptability deserves appreciation, respect, and further consideration. It obviously works!
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"All in Good Time. The ancient Buddhist saying shares, "When the student is ready, the master will appear." When the timing is right, lessons are learned and miracles can happen. However, when the timing is "out of sync," even the best of intentions can be met with resistance."
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Susan C. Young |
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"The Rhythm of Relationships It's not a mystery that there are certain people with whom we "click" and others with whom we don't. In the movie, Forrest Gump, Forrest proclaimed that he and Jenny got along like "peas and carrots." I once heard Tony Robbins say that if you are with the right person, a relationship does not take a lot of work. When relationships are in rhythm, everything is made easier."
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Mindful Awareness. Be fully involved in the moment--right now! Developing this ability instills a sixth sense for navigating connections. Be intentional and thoughtful; listen and care.
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Conversation Starters. Your first words will not only shape your first impression, but they can create amazing connections, lead you to your dream job, or help you discover a new best friend.
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Active Listening. Practice this skill. You enhance communication; this confirms that the message another conveys is well received and thoroughly understood. You get it!
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"Voice Value. Your voice makes a first impression. Is your voice coming across as smart, friendly, and positive or ignorant, rude, and negative? The way you deliver the words is your "vocal image."
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Susan C. Young |
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So, what if you are not naturally funny? Don't get discouraged. Do your research, gather ideas, and find your fun. Seek ways to laugh. Not only will doing this provide you with new material for making a great first impression, but laughter will bring you personal delight and satisfaction. Putting a smile on someone's face is one of the best gifts you can deliver.
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Susan C. Young |
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Discretion & Good Judgment . . . The flagrant lack of decorum, reckless behavior, and poor judgment exhibited in our world today continues to astound. Even those who never dreamed they'd be caught in their most embarrassing moments risk public exposure from the ever-present smart phones and non-stop social media.
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Susan C. Young |
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You are the only one who can determine what feels right to you. Before baring your soul to the world and telling it all, consider a few scenarios which deserve your discretion. * Does your date really need to hear what a jerk your ex was and why your marriage ended? * Will disclosing details of your childhood betray the people who love you the most? * Will disclosing your health history create unfair bias? * Will revealing the dysfunctions of your last team help you get that new job or improve the new team? * Will telling someone how you screwed up alienate their affection or friendship? * Will exerting your opinion alienate others and make them avoid you? * Will talking smack about your competitor build consumer confidence?
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"The "Law of Attraction," based on the principle of cause and effect, is not only a process of reaping what you sow through your actions. Its magnetic impact derives from the words you use, attracting and reinforcing whatever you are thinking about and putting out into the world through your speech."
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"The Words You Write "Few things scream 'unprofessional' faster than a poorly written letter or resume filled with errors, misspellings, misuse, and negligence."
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Susan C. Young |
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The wonderful world of human relationships is a rich mixture of backgrounds, perceptions, habits, preferences, behaviors, and motivators. These differences can create barriers to communication and connection, creating a lack of understanding or clarity. Just as we each have our own genetic DNA that makes us unique, we also have personality traits that do the same.
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Susan C. Young |
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To master The Art of First Impressions for Positive Impact, it is imperative to understand some basic personality differences so that you can navigate and nurture relationships from a position of awareness, empathy, and acceptance. This understanding will greatly enhance your communication skills, regardless of the differences, so that you can make positive impressions on people who are different from you.
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Susan C. Young |
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The fact that someone is different from you does not make them wrong--it just makes them different. Why would we ever want everyone to be alike anyway? That would make the world boring!
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Being a conversational chameleon allows you to do that. One day I may be speaking to the CEO of a global company and the next to my four-year-old nephew. Just as you would not talk to your eighty-year-old grandmother the same way you would talk to a twenty-three-year-old co-worker, adapt your own behavior to the person with whom you are speaking.
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Susan C. Young |
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"Finding the right time is like discovering a social portal which opens a gate for others to receive your message and "get you." You only get one chance to make a first impression and if the gate begins to close, you may never get another opportunity to walk through it. Watch for the openings and synchronize your movements with your intended recipient."
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Trust and rapport are essential for moving a positive first impression forward to create a meaningful and lasting connection. They are the heartbeat of business, the backbone for high performing teams, and the secret sauce for healthy relationships.
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I, however, typically trust people until they prove me wrong. As an energy-sensitive person with a highly intuitive nature, I pick up on clues as to whom I can trust or should be wary of. I will take my chances and continue living with my heart wide-open. Having faith in humanity and expecting the best from others improves my happiness and well-being.
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What are those behaviors that make us take pause to think twice about a person's trustworthiness? Guarded body language, lack of eye contact, nervous fidgeting, interrupting, speaking ill of others, lying, arrogance, and gossip to name a few.
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Trust and rapport are listed in that order because without first building trust, healthy rapport is not possible.
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Susan C. Young |
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We all know that person--the one who wakes up on the right side of the bed; the one who surely consumed a bowl of sunshine for breakfast; the one who asks how you're doing and means it. How do they emanate that much light? How can we also appear more friendly and personable? How can we be that light for others?
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"Is it possible to be friendly and engaging every day? Of course not. Everyone has their moments. I once read a quote from an anonymous author who said, "It's okay to have a bad day-- just don't unpack and live there." I love that. As an example, imagine waking up and stubbing your toe as you get out of bed. You can respond in one of two ways. You can allow it to start your day off on the wrong foot and go through the rest of your day in a bad mood--souring everything and everyone in your path. OR . . . you can say, "Oh great--sh*t happens, the day's got to get better from here!" Then set your intention to look for the good things that head your way for the rest of the day. You have the power to pick."
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Susan C. Young |
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If you want to impress someone with how much you know, the best thing you can do is talk to them about . . . them. People typically love to share their stories and are delighted when others show genuine interest in hearing about: their families, what they do for fun, their opinions, where they are going on vacation, their happiest memories, their hobbies, or even where they grew up.
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best-motivational-speakers
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Susan C. Young |
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When you are genuinely interested, your authenticity reveals itself in your body language, attitude, facial gestures, eye contact, and overall responsiveness.
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"Years ago, my mentor, Mary Seals and I shared a mutual acquaintance who was successful in sales, but had a questionable reputation. I told her, "I really like him, but I can't trust him as far as I can throw him." Mary bluntly replied, "Susan, if I can't trust someone, I don't like or respect them. Her comment caused me to reconsider always giving people the benefit of a doubt and to instead be wary when someone demonstrates a lack of integrity."
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"Animation. Enthusiasm. Sincerity. Excitement. Acceptance. Have I just described your family dog? You're happy to see him because he is so happy to see you. It is no wonder dogs are called "Man's Best Friend" with attributes like that. Their natural propensity for joy makes them among the most personable and friendly creatures on the planet. Human beings could learn a thing or two from their eager and earnest approach to life."
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People who exude these qualities are treasures indeed--not only to the friends they make and strangers they meet, but to the companies who employ them.
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Think about the impact you have on the people around you every day. How do you interact with them? Is your presence uplifting or are do you bring a dark cloud?
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We can choose how we present ourselves to the world--and we should. From a sales perspective, who would you rather work with? Someone who is friendly and amiable or someone who is stiff and unyielding?
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Rather than trying hard to be interesting and focusing on yourself, turn your attention to filling that need in others.
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Communicating on the surface can be easy. But when you want to dig deeper and connect with more profound impact, you'll need to achieve greater understanding, especially when others have personalities, experiences, needs, and preferences different from your own.
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Expressing and demonstrating genuine interest for people can connect you on levels you may never have imagined.
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Strengthen your first impressions by making the intentional effort to first earn people's trust, and rapport will naturally follow.
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"Can I Trust You? Years ago, I heard Lou Holtz speak at a national conference. His rock-solid reputation preceded him--he is the only coach in the history of college football to take six different football teams to a bowl game. He is not only well-respected for his ability to elevate football programs, but to elevate individuals as well. During his humorous and entertaining keynote, he taught a few small lessons which carried big meanings. He shared that every person you meet is privately asking themselves three questions: 1. Do you care about me? 2. Do I like you? 3. Can I trust you? When you make an authentic, sincere, and dignified effort to create a positive first impression, you increase your chances of receiving a "Yes!" to those questions. Unfortunately, if someone you meet answers "No!" you've got an uphill battle to earn their business or develop a friendship."
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"The South is known for its "Southern Hospitality," and I feel fortunate to have grown up in such a friendly and caring culture. Our remarkable mother has always exemplified these qualities and has been a consistent role model for making other people feel valued and important. She will approach new people in most any situation to gift them with a smile and a moment of her time. Regardless of their role, position, or stature, she confidently engages others with animation, enthusiasm, and interest. Her gentility makes people feel emotionally safe and cared for. This degree of friendliness melts resistance, lowers barriers, and opens hearts by valuing humanity. Almost always, her personal connections develop with feelings of mutual respect, appreciation, and friendship."
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What About the Social Introvert? Perhaps you don't want to talk! Maybe you prefer to speak only when responding to another person. If you tend to be more reserved and less gregarious, the expression on your face will speak volumes. A pleasant expression and a genuine smile communicate friendliness and approachability that will lead you to a positive experience. Your body language engages--without words.
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best-motivational-speakers
communication-skills
customer-service-quotes
first-impressions-quotes
personable-and-friendly
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
trust
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Susan C. Young |
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Fine-tune your rebounding and resiliency skills. Teach yourself different ways to stay mentally in the moment by projecting a friendly and positive vibe in everything you do. Remember, your vibe attracts your tribe. So be conscientious of your impact--it's powerful!
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best-motivational-speakers
communication-skills
customer-service-quotes
first-impressions-quotes
personable-and-friendly
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
trust
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Susan C. Young |
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In The Art of Connection, you will learn simple, yet powerful ways to build trust and rapport for connecting with ease. By being personable and friendly, you will receive more positive and welcoming reactions.
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customer-service-quotes
emotional-intelligence
employee-engagement
first-impressions-quotes
hire-keynote-speaker
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
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Susan C. Young |
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Encourage others to talk about themselves by asking questions and listening with genuine interest. Demonstrating such mutual respect will make you all the more fascinating for kinship and camaraderie.
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customer-service-quotes
emotional-intelligence
employee-engagement
first-impressions-quotes
hire-keynote-speaker
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
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Susan C. Young |
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Sometimes we break people's trust accidentally. An infraction such as not returning a phone call, missing a deadline, being late for an appointment, divulging a confidence, or speaking out of turn can damage our perceived character and reputation.
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best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
trust
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Susan C. Young |
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The bottom line is that, as human beings, we all crave belonging and connection. This only happens when trust is established and continuously cultivated.
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best-motivational-speakers
build-rapport
communication-skills
customer-service-quotes
first-impressions-quotes
quotes-by-susan-c-young
relationship-quotes
speaker-susan-young
trust
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Susan C. Young |