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ee47abe Even if you're not broadcasting your personal life to the universe through social media, choose your confidants wisely and with discretion. Your ability to keep your personal details close to your vest will encourage others to feel that you are trustworthy enough to be trusted with their personal details. best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes discretion communication-skills Susan C. Young
4190eb3 Earning Trust & Cooperation The number one thing which stands between you and meeting a new person is tension. What is the number one thing which stands between a sales person and their prospect? You guessed it . . . tension. One of our first priorities as we initiate a first impression must be to focus on how to effectively minimize or eliminate tension. Regardless of your relationship or venue, when tension is high, trust and cooperation are low. When tension is reduced, trust and cooperation increase. It is an inverse relationship. So, how can you move to reduce tension in your first impressions to increase trust and cooperation? Put yourself in their shoes and seek to relate to them with an equal footing on a level playing field. Demonstrate how you can bring value to their lives. trust best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
eb5e606 "I love acronyms, don't you? They are quick and easy tools for remembering important lessons that are too good to forget. The PEACE acronym goes straight to the heart of the matter for delivering "Service Beyond Self." When you do this one thing, you will increase your opportunities, earn loyalty and respect, and rock your first and last impressions. Persistently Exceed All Customer Expectations" -- positivity-quotes selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
c1b4aae UN-Impressive Acts of Indiscretion * Forwarding other people's emails without getting permission. * Throwing other people under the bus to save yourself. * Talking loudly, being boorish and insensitive to the others around you. * Flagrant cheating. * Burning bridges. * Talking smack. * Dissing your competitor to your customer. * Oversharing and revealing too much personal information about yourself and others. * Breaking trust by sharing someone else's secrets. * Being passive-aggressive to manipulate a situation or person. * Saying one thing and doing another. * Being two-faced. * Lying by omission. * Dispensing bulls#@%! best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes discretion communication-skills Susan C. Young
05ac60f Our cultural lens is so much a part of us that we are not even aware of how obvious it is to others. Like the nose on your face, you may forget that it is there, but everyone else sees it. I can't look at you and not see your nose. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
aeca013 "To remember people's names, introduce a "Just-Met" to someone else--Introduce your newfound acquaintance or friend to someone else. As you share her name with another person, the name will become locked into your memory." networking-quotes employee-engagement hire-keynote-speaker motivational-leadership-speaker customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
f4716b2 To remember people's names, use association--Creating a connection to something that has been important to you will give a name sticking power. Did you go to the same college? Did you work for his company at one time? Does she have the same car as your best friend? Begin looking for associations and it will make the names more memorable. networking-quotes employee-engagement hire-keynote-speaker motivational-leadership-speaker customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
4f0ded6 "Uh-Oh . . . One year I was the guest speaker at an annual conference. The person who coordinated the agenda mistakenly typed my name as "Sue" rather than "Susan." I felt odd and a little disrespected because they didn't take the time to ask the spelling of my name. It felt awkward when I saw it on all the tables throughout the ballroom, to say the least. I asked, "Please make sure that you introduce me as Susan because I've never been called Sue." The initial impression was sticky for an instant, but they quickly made it right. The correction was shared and everything turned out fine. Even an innocent and unintentional name error can impact your first impressions. Making a joke about it once I was on stage was a light-hearted way to confirm my real name." team-building employee-engagement motivational-leadership-speaker customer-service-quotes first-impressions-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
262cdf4 Indiscretion and poor judgment not only can destroy a positive first impression, they also can have lasting negative consequences for which there is no return. Even years into the future, moments of indiscretion in the past can come back to bite you when you least expect it. best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes discretion communication-skills Susan C. Young
0839743 "In our digital world today, handwritten notes are an "old school" way to make people feel important. Email is easy and Facebook birthday messages are now the norm, however, taking that extra step makes your efforts extra special. Whether it is a thank you note, birthday greeting, or a card of congratulations, taking the time to extend this personal consideration makes a person feel like you care. Be the surprise in someone's day and make them feel important." trust emotional-intelligence best-motivational-speakers customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
ec6e6d3 The best safeguards you have are to live with dignity, love, and self-respect, and to make choices you can be proud of in the first place. Even as an adult, I still think to myself--what would my mother say? best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes discretion communication-skills Susan C. Young
a1f3336 Discretion is the Larger Part of Valor Discretion represents both your personal self-respect and the respect you have for other people. A discreet person has the wisdom to differentiate between good and bad, right and wrong, and favorable and unfavorable. best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes discretion communication-skills Susan C. Young
6e426c1 "To Disclose or Not Disclose I just saw a poster: "Dirty laundry goes here (laundry basket) not here (Facebook logo)." Online and in person, withholding personal information is a discreet way of regulating what people learn, think, and know about you. There are times when keeping it real and keeping it honest will reveal your authenticity and trustworthiness, but there are other times, however, when things are better left unsaid or locked away. Hence the term TMI, meaning "Too Much Information!" Discretion is part of "keeping it real" in professional (and self) respect." best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes discretion communication-skills Susan C. Young
d82d15e Be a Discovery Expert. Be inquisitive. A wonderful way to get to know someone is simply by asking questions. The more you ask, the more you can learn . . . about people, work, life. best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes discretion communication-skills Susan C. Young
756d9a2 To remember people's names, use rhyming, rhythm, adjectives, and alliteration--Use rhyming (trim Kim), rhythm (Sally sells seashells), adjectives (kind Kevin), and alliteration (Mike likes milk). These ideas may sound silly, but they stimulate your mind to improve your memory. networking-quotes employee-engagement hire-keynote-speaker motivational-leadership-speaker customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
a8ba327 We are more likely to trust a person who is easier to read; they're easier to believe. Or we tend to think that an energetic and happy person will be more productive. Even traits such as competence, dominance, and courage can be conveyed by certain facial expressions and will stimulate unconscious bias. expressions-of-emotion smiling-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
1665b44 When my son was a teenager, he would use the 'poker face' tactic when I was lecturing, nagging, or suggesting. As a parent, it was maddening because I could not read his reactions! His stoicism would sometimes deflate my efforts or make me surrender in laughter, changing the subject all together. expressions-of-emotion smiling-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
b4a34e6 Make a Connection to remember people's names, --Connect their name or a feature on their face with something you already know. This connection will help anchor their name in your mind for future recall. networking-quotes employee-engagement hire-keynote-speaker motivational-leadership-speaker customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
d79b73f ASK YOURSELF: Are your facial expressions in alignment with your true personality? Are they working on your behalf to project the best impression possible? expressions-of-emotion smiling-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
2d9fae1 It has been said that poise is our highest state of consciousness. It reflects your presence, composure, balance, gratitude, discretion, and self-respect. Whether a man or a woman, a poised person carries within themselves an elegant air of dignity and grace. Their personal brand is polished and purposeful. posture-quotes expressions-of-emotion susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
f6740b7 Ask any person trained in sign language and they will confirm the fact that you can talk with your hands. Your hand gestures communicate for you and are an integral part of your language. While some people may come by hand gestures naturally, you can learn to be even more expressive to get your points across--and to be memorable. posture-quotes expressions-of-emotion susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
f413181 We must remember that some hand gestures which are commonly used and widely accepted in the U.S. might be considered rude or offensive in other countries. As always, I encourage you to be mindful of how and where you use certain gestures to assure you maintain your professionalism and positive impressions. posture-quotes expressions-of-emotion susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
a29e3d7 "Many hospitality companies follow the "5 and 10 Rule," whereby when a customer is within ten feet of the employee, they should provide acknowledgement with eye contact and a genuine smile. When the customer is within five feet, it is encouraged to provide a warm welcome, sincere greeting, a friendly gesture, and offer to help, or to engage him or her in conversation." expressions-of-emotion emotional-intelligence-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
017942e What is acceptable on a personal level is very different from what is acceptable on a business level. When we utilize touch well, we can elevate our presentation, demonstrate respect, and convey confidence. However, when we use touch poorly, it can be disastrous, personally and professionally. handshake-quotes emotional-intelligence-quotes susanspeaks-com customer-service-quotes first-impressions-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
2e5bd7e A strong handshake conveys confidence, clarity, strength, and intention. As with everything else in life, if it is overzealous, it may be seen as aggressive, arrogant, or dominating. A bone-crushing vice-grip is just plain obnoxious and one of the fastest ways to make someone angry. handshake-quotes emotional-intelligence-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
d863eef "Palm Reading 101 * Palm Up-- Conveys openness, service, humility, and sympathy. * Palm Down--Demonstrates authority, superiority, and control. * Palm Vertical--Shows you are meeting on equal terms with a mutually respectful greeting. * Palm Wet, Cold, or Clammy--Ick! The "dead fish" is creepy. Make your hands warm and dry before reaching out to touch someone, please! It can also be conveyed as being nervous or over-excited. * Palm Perfect--This is my favorite. Better known as the "hand hug." While you are shaking hands with your right hand, place your left hand on top, wrapping both people in warmth and trust. This two-handed shake illustrates affection, caring, or concern, especially when you then reach up to grasp their arm or shoulder." handshake-quotes emotional-intelligence-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
5f2cf8b High fives and fist bumps have become the popular alternatives to traditional handshakes, especially among the younger generations. As a new social norm, they are used as a greeting, an approval, an acknowledgement, a celebration, and a gesture of understanding. High fives and fist bumps are also viewed as a healthier alternative to traditional handshakes because they don't spread germs. handshake-quotes emotional-intelligence-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
d0d22f8 Physical touch is one of my primary love languages. For those of us who share this love language, touching is an endearing gesture of affection, appreciation, and connection. It is not intended to be inappropriate in any way when we hug you upon meeting, pat your back, or squeeze your arm. For us, it is an enthusiastic demonstration of friendship. However, there are many people who do NOT like to be touched--men or women. In spite of our good intentions, touching can make others feel awkward, offended, and in the worst-case scenario, violated. It is crucial to be vigilant and socially aware enough that you can read people's cues to know when to pull back and contain yourself. handshake-quotes emotional-intelligence-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
9238909 "Different Strokes for Different Folks "First things first--differences abound! Race, creed, color, gender, national origin, handicap, age, familial status, socio-economics, education, politics, religion, geography, and job status. Does that list look like a poster ad for the ACLU? Add in our vastly different life experiences and things really start to get interesting." networking-quotes employee-engagement hire-keynote-speaker motivational-leadership-speaker customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
533fd76 Your encounters will be more successful when you slow down, pay attention, and become more mindfully aware of the world around you. Heightening your awareness in your social, situational, contextual, orientational, and cultural scenarios will improve your agility as you adapt to new social settings. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
9b10e6d How do you enter a room? How do you walk into a job interview? How do you approach a sales prospect for the first time? Accomplished leaders know that the way they make an entrance can project their confidence and set the tone for their interaction with others. Use your poise, postures, and gestures to make it grand. posture-quotes expressions-of-emotion susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
e575e31 You are the only one who can determine what feels right to you. Before baring your soul to the world and telling it all, consider a few scenarios which deserve your discretion. * Does your date really need to hear what a jerk your ex was and why your marriage ended? * Will disclosing details of your childhood betray the people who love you the most? * Will disclosing your health history create unfair bias? * Will revealing the dysfunctions of your last team help you get that new job or improve the new team? * Will telling someone how you screwed up alienate their affection or friendship? * Will exerting your opinion alienate others and make them avoid you? * Will talking smack about your competitor build consumer confidence? best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes discretion communication-skills Susan C. Young
c316799 It is through these facial expressions that we write and feel our life story, create lifelong social habits--through which we are received and perceived by a multitude of others. When you want to make a positive first impression, let your face know! expressions-of-emotion smiling-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
ac5a8bc Your first words will outlive your conversations and impact how you are remembered, liked, or regarded. Wouldn't you enjoy opening conversations with ease and mutual recognition? The challenging part is that it can be . . . awkward! healthy-conversation positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
1cc8c1d Your poise, postures, and gestures are the physical manifestations of your attitudes, perceptions, belief systems, self-esteem, feelings, and engagement. Be sure to know if they are working well or hindering the actualization of your potential. Being the architect for your habitual patterns of non-verbal language, you have the power to change any of it at any time. posture-quotes expressions-of-emotion susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
6fb3a5c A smart way of using your hands to make you look more interesting, thoughtful, and self-assured is to steeple your hands and fingers. Try using it strategically in formal environments or workplaces to show confidence and consideration. posture-quotes expressions-of-emotion susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
d38bc78 As a professional speaker, Susanne travels all over the country and practically lives on airplanes. One day as she entered security to board yet another flight, she was struck by the poise, posture, and gestures of the man in front of her in line. As a communications expert, she observed his excellent presentation with appreciation and awe. The gentleman was dressed impeccably in a crisp white shirt and well-fitted suit and he sported a new haircut. She watched him as he removed his flawless leather belt, his gold money clip, and well-polished shoes. (And of course, he had Listerine in a baggie to ensure fresh breath!) The care with which he dismantled was impressive. His poised and fluid movements were deliberate and respectful of his personal possessions. As he regrouped and proceeded down the concourse, she was struck by how his stance and carriage intrigued and impressed her. His projection of elegance created a presence of pride and dignity. He left a remarkable impression. posture-quotes expressions-of-emotion susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
75b1b80 Social orientation can be used to your advantage to make a great first impression; however, it can also backfire when we violate the boundaries of someone else's personal space. Awareness of space, orientation, and proximity is a powerful tool for your relationship toolbox. posture-quotes expressions-of-emotion susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
926a379 Proxemics is the study of human use of space and the effects that population density has on behavior, social interaction, and communication. Imagine invisible bubbles around every person that provides each of us with comfort zones for social engagement and interaction. expressions-of-emotion emotional-intelligence-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
1cef506 "The "Law of Attraction," based on the principle of cause and effect, is not only a process of reaping what you sow through your actions. Its magnetic impact derives from the words you use, attracting and reinforcing whatever you are thinking about and putting out into the world through your speech." networking-quotes employee-engagement hire-keynote-speaker motivational-leadership-speaker customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
00a81ad "The Words You Write "Few things scream 'unprofessional' faster than a poorly written letter or resume filled with errors, misspellings, misuse, and negligence." networking-quotes employee-engagement hire-keynote-speaker motivational-leadership-speaker customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
5900a93 The wonderful world of human relationships is a rich mixture of backgrounds, perceptions, habits, preferences, behaviors, and motivators. These differences can create barriers to communication and connection, creating a lack of understanding or clarity. Just as we each have our own genetic DNA that makes us unique, we also have personality traits that do the same. networking-quotes employee-engagement hire-keynote-speaker motivational-leadership-speaker customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
78f3634 To master The Art of First Impressions for Positive Impact, it is imperative to understand some basic personality differences so that you can navigate and nurture relationships from a position of awareness, empathy, and acceptance. This understanding will greatly enhance your communication skills, regardless of the differences, so that you can make positive impressions on people who are different from you. networking-quotes employee-engagement hire-keynote-speaker motivational-leadership-speaker customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
88b2b44 The fact that someone is different from you does not make them wrong--it just makes them different. Why would we ever want everyone to be alike anyway? That would make the world boring! networking-quotes employee-engagement hire-keynote-speaker motivational-leadership-speaker customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
edbc973 Smiling is one of your most powerful non-verbal behaviors. People do read a book by its cover and these expressions provide glimpses into what they will find inside. expressions-of-emotion smiling-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
905d3fa What are you projecting? How are you showing up? Are you aware of how your expressions are impacting your communication with others? expressions-of-emotion smiling-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
012c026 At any moment, you can use your face to open doors of opportunity if it demonstrates interest, enthusiasm, respect, understanding, delight, agreement, and more. expressions-of-emotion smiling-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
f31ec23 Look at the single words below; wear these emotions on your face for just a moment. Try them on for size and note how they make you feel: Happiness. Fear. Anger. Sadness. Contempt. Surprise. Disgust. These are the basic human emotions which communicate with clear understanding across cultures, languages, and countries. In other words, a smile naturally conveys happiness and a frown naturally conveys sadness, no matter where you may be using your passport. expressions-of-emotion smiling-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
f1589e4 Situational awareness enables you to observe your periphery with a clear vision and emotional foresight, which may inevitably keep you socially, physically, or professionally out of harm's way. Connect the dots. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
2797113 When you enter a room, a social situation, or a business meeting, be mindful of cues; read between the lines to better understand people and events. What do these things tell you? positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
a58f824 "Being "appropriate" means being suitable, fitting, relevant, or proper in a situation. What may be appropriate in one circumstance can be terribly inappropriate in another. How does one discern? Sometimes it is simply a matter of maturity and experience." positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
50761ee We will judge others based on their behaviors with little to no understanding or regard for their beliefs or values--standards we may not know, nor typically see. When we do this, things can be taken completely out of context because we are assessing their behavior against our expectations, which are produced from our own personal value system. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
e2e3dea Conversation starters. Icebreakers. Openers. However you choose to label them, that moment when the first words come out of your mouth can make or break the outcome of your entire conversation. Been there, done that, right? healthy-conversation positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
fce0eca Inversely, when you are in a small group of people or friends and you don't make the effort to speak to everyone, it may be considered as rude. Rather than run the risk of people feeling neglected or dismissed, make the effort to Mix, Mingle, and Glow . . . selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes networking Susan C. Young
379cf1c Your life is happening in the NOW, yet the present moment is often squandered by your thinking about what has happened in the past or may happen in the future. selling-success positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes networking engagement Susan C. Young
9549b6f Wouldn't it be wonderful to be a natural communicator and know exactly what, when, why, and how to speak so that your message is conveyed and received as you intend? selling-success positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
3f2b83d Communicating negatively (gossiping, bragging, bullying, and criticizing) can be disastrous to your reputation, cause you to lose the respect of others, and leave a terrible impression. Why leave this essential expertise up to chance when it can make or break the success of your relations? selling-success positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
c6bcadf Mindfulness is a quiet strength and deeply rooted value which many other cultures understand and often practice better than we do. It can be puzzling to people from other countries as to why Americans are so task-driven and action-oriented. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
883d080 "13 Simple Ways to Deliver Service Beyond Self 1. Make it Easy for People to Do Business with You. 2. Be an Awesome, Sincere Listener. 3. Listen to Customers' Words and tone of voice, body language, and how they feel. Ask questions, listen, and meet them on their level. Explain, guide, educate, assist and do what is necessary to help them get the information they need to fully understand regarding their question or issue. 4. Show Enthusiasm. Greet customers with genuine interest. Give them your best. Think, act, and talk with positive enthusiasm and you will attract positive results. Your attitude is contagious! 5. Identify and Anticipate Needs. Most customer needs are more emotional rather than logical. 6. Under Promise & Over Deliver. Apply the principle of "Service Beyond Self" . . . give more than expected. Meet and exceed their expectations. If you can't serve their needs, connect them with whoever can. 7. Make them Feel Important. Our deepest desire is to feel important. People rarely care how much you know until they know how much you care. Use their names, find ways to compliment them--and be sincere. 8. Take Responsibility for their Satisfaction. Do whatever is necessary to help them solve their problems. Let them know that if they can't find answers to their questions to come back to you for help. 9. Treat your TEAM well. Fellow colleagues are your internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat your colleagues with respect; chances are they will have a higher regard for customers. 10. Choose an Attitude of Gratitude. Gratitude changes your perspective and helps you appreciate the good rather than simply taking it for granted. 11. Perform, Provide and Follow-Up. Always perform or provide your service in a spirit of excellence and integrity. If you say you're going to do something--DO IT! There is tremendous value in being a resource for your customer. If you can help them to succeed, they are more likely to help you succeed. 12. Use Gracious Words. "Thank you, thank you very much." -- positivity-quotes selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
207e071 Initiative is The Start of All Good Things. Your ship will never come in if you don't send any out. Have you ever found yourself dreaming, hoping, and waiting passively for things to change or for your life to get better? selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes initiative Susan C. Young
a44ef3d Do you ever sit back and wonder how and why other people are so successful, productive, or accomplished? What is the driver that inspires them to go for the gold, seize opportunities, and make things happen? selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes initiative Susan C. Young
c30816d How do you know when to advance the conversation or when there's something still unresolved? When you are situationally aware, you watch the body language and notice the cues that are given to you. Listening and observing are being mindful in the best sense of the word. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
f9ffcdb It is crucial to understand that there are myriad interpretations of behavior. When you subscribe only to yours, you may begin to think that everyone else is wrong and thus limit your flexibility and possibility. Developing cultural awareness will make your diverse relationships easier and more productive. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
b61a243 Discretion & Good Judgment . . . The flagrant lack of decorum, reckless behavior, and poor judgment exhibited in our world today continues to astound. Even those who never dreamed they'd be caught in their most embarrassing moments risk public exposure from the ever-present smart phones and non-stop social media. fun-and-humor best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
79e8e21 Wise leaders know that being personable ad friendly is the highly-prized personality for employees who are meeting, greeting, and engaging on the front lines with customers. They are the real ambassadors of good will who make positive first impressions for the organization. Their affinity for being personable and friendly can boost the attractor factor for winning business, loyalty, and rave reviews. trust best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
36e184b "These qualities make a great impression on your boss, your teams, and your customers. You will be more respected, noticed, and appreciated in the process. As your own "CEO of Self," projecting this positive level of engagement furthers your own personal reputation and interests for healthy communication, networking, and positive first impressions. An added bonus is that YOU will receive great benefits from putting forth this type of effort. Whether it be self-esteem, new training, cooperation, experience, or a raise or bonus, the rewards are extensive and many." selling-success positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes networking Susan C. Young
9c8f1aa Add a fresh twist of creativity to make a stellar impression which people won't soon forget. Granted, your venue will determine how far you can stretch and how creative you can be. Making small tweaks to your conversation starters can make a memorable impact! healthy-conversation positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
6d8dd09 I, however, typically trust people until they prove me wrong. As an energy-sensitive person with a highly intuitive nature, I pick up on clues as to whom I can trust or should be wary of. I will take my chances and continue living with my heart wide-open. Having faith in humanity and expecting the best from others improves my happiness and well-being. trust best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
1a76f11 What are those behaviors that make us take pause to think twice about a person's trustworthiness? Guarded body language, lack of eye contact, nervous fidgeting, interrupting, speaking ill of others, lying, arrogance, and gossip to name a few. trust best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
3c59551 Trust and rapport are listed in that order because without first building trust, healthy rapport is not possible. trust best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
098e788 BE HERE NOW Do you feel fully present and engaged in the way you live your life? Do you immerse yourself in the moment or do you strive and struggle as you negotiate the distractions of our modern world? It's easy to have blind spots regarding how you are showing up for life when you are consistently bombarded with distractions, commitments, and personal preoccupations, isn't it? engaged selling-success positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes networking Susan C. Young
86ca438 Being 100 percent in the moment and focusing on the person you're with is one of the finest compliments you can offer. One of the most respectful and considerate things you can do for another is to truly be with them in the here and now. selling-success positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes networking Susan C. Young
5674967 Service Beyond Self. Value others; have a heart of service and generosity. Rise above self-interest. Ask what you can do for others, not what they can do for you. selling-success positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes networking Susan C. Young
05061c8 We all know that person--the one who wakes up on the right side of the bed; the one who surely consumed a bowl of sunshine for breakfast; the one who asks how you're doing and means it. How do they emanate that much light? How can we also appear more friendly and personable? How can we be that light for others? trust personable-and-friendly best-motivational-speakers customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
9eb9ef6 "Is it possible to be friendly and engaging every day? Of course not. Everyone has their moments. I once read a quote from an anonymous author who said, "It's okay to have a bad day-- just don't unpack and live there." I love that. As an example, imagine waking up and stubbing your toe as you get out of bed. You can respond in one of two ways. You can allow it to start your day off on the wrong foot and go through the rest of your day in a bad mood--souring everything and everyone in your path. OR . . . you can say, "Oh great--sh*t happens, the day's got to get better from here!" Then set your intention to look for the good things that head your way for the rest of the day. You have the power to pick." trust personable-and-friendly best-motivational-speakers customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
bb6e850 If you want to impress someone with how much you know, the best thing you can do is talk to them about . . . them. People typically love to share their stories and are delighted when others show genuine interest in hearing about: their families, what they do for fun, their opinions, where they are going on vacation, their happiest memories, their hobbies, or even where they grew up. trust personable-and-friendly best-motivational-speakers customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
8010b6a When you are genuinely interested, your authenticity reveals itself in your body language, attitude, facial gestures, eye contact, and overall responsiveness. trust best-keynote-speakers best-motivational-speakers customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
b3d61b1 "Rather than being green with envy, realize that a dramatic difference between the "haves" and "have-nots" is the "do" and "do-nots." If you are seeking positive change and transformation, what can you begin to do?" -- selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes initiative Susan C. Young
89968b0 Do you attend networking events to give out as many cards as possible or is it your intention to deliver something of value? When you are busy charging ahead with your own agenda, you're not meeting the needs of anyone but yourself--and it's obvious! positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
424a23a Introduce Yourself. Being confident and outgoing will empower you to approach new people who might be reluctant to take the first step. It is amazing how many people we come in contact with yet pass like ships in the night without any engagement or connection. selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes initiative Susan C. Young
521ff1e Why Do Some People NOT Take Initiative? * They have a FEAR of . . . rejection, looking stupid, failing, criticism, getting out of their comfort zone, or imposing on other people. * They are unmotivated or uninspired. * They get stuck in negativity, confusion, stress, or doubt. * They don't want to upset the apple cart or the status quo. * They are lazy, disengaged, or indifferent. * They have LACK of . . . energy, desire, confidence, self-esteem, skills, creativity, imagination, connections, resources, education. selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes initiative Susan C. Young
f3fd8f6 The first step in getting unstuck and moving forward is to examine what is holding you back from taking action. The power is yours to set your intention and take the action needed to create the life you desire. You are in control of your initiative--be proactive. selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes initiative Susan C. Young
6f03886 Prepare yourself well by learning how to be more mindful in each interaction. The effort you put forth to gain insight will empower you to make a better impression on others, while enriching your opportunities to build enlightened, trusted relationships. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
9614ea0 "Years ago, my mentor, Mary Seals and I shared a mutual acquaintance who was successful in sales, but had a questionable reputation. I told her, "I really like him, but I can't trust him as far as I can throw him." Mary bluntly replied, "Susan, if I can't trust someone, I don't like or respect them. Her comment caused me to reconsider always giving people the benefit of a doubt and to instead be wary when someone demonstrates a lack of integrity." trust best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
be9a0e7 "Mingle * Be the connector--introduce people to each other who may not otherwise connect. * Be a conversation fire starter; point out what people have in common as you are introducing them. * Seek out the folks who may appear to be shy, or awkward, or wallflowers. Find ways to build trust and comfort. Engage them with a kind word to pull them out of their shell. * Arrive early and stay late; connect with people before and after your event. * Stretch beyond your comfort zone to speak with, sit with, and start conversations with people whom you do not know. * Offer to refill someone's drink or clear their plate. * Encourage introductions: "There is someone whom I would love for you to meet . . ." selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes networking Susan C. Young
913edf4 "You're Not Alone When I was speaking to thousands of teenagers a year, I interviewed my niece Sarah Jane, who was a high school student at the time. I asked, "What do you think would be helpful for kids to know that would make a difference in their lives." She said, "I was terrified, but I put on a happy face so that no one else would know. What I didn't realize is that everyone else was as scared as I was." Knowing others may feel the same way as you can make social situations feel less awkward. When approaching new people, find ways to put those at ease who might be reluctant to approach us otherwise. Where Can You Begin to Mix, Mingle & Glow?" selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes networking Susan C. Young
e238235 Glow What can you do and how can you be in order to bring out the best in others and truly help them shine? * Be complimentary; say something nice. * Be a great listener and make them feel like you are hanging on every word. * Create enthusiasm and anticipation for the person they are getting ready to meet. * Act as you have personally invited them to the party and help ensure they have a wonderful time. * Give people an experience, not just a conversation selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes networking Susan C. Young
35969fd "When you are "off somewhere else" people notice. Have you found yourself in conversations in which you're so concerned about what you are going to say next, that you don't even hear what the other person is saying? Guilty as charged, right?" selling-success positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes networking engagement Susan C. Young
56ebb7b A lack of engagement sends the message that you may not care, are not interested, are too busy, or that the other person does not matter to you. Even though this is rarely your intention, it can happen when you're not being mindful and deliberate to connect in the moment. selling-success positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes networking engagement Susan C. Young
c6f012a "Animation. Enthusiasm. Sincerity. Excitement. Acceptance. Have I just described your family dog? You're happy to see him because he is so happy to see you. It is no wonder dogs are called "Man's Best Friend" with attributes like that. Their natural propensity for joy makes them among the most personable and friendly creatures on the planet. Human beings could learn a thing or two from their eager and earnest approach to life." trust best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
6d420ec People who exude these qualities are treasures indeed--not only to the friends they make and strangers they meet, but to the companies who employ them. trust best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
19f982f Think about the impact you have on the people around you every day. How do you interact with them? Is your presence uplifting or are do you bring a dark cloud? trust personable-and-friendly best-motivational-speakers customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
7779e1c We can choose how we present ourselves to the world--and we should. From a sales perspective, who would you rather work with? Someone who is friendly and amiable or someone who is stiff and unyielding? trust personable-and-friendly best-motivational-speakers customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
5413514 Rather than trying hard to be interesting and focusing on yourself, turn your attention to filling that need in others. trust personable-and-friendly best-motivational-speakers customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
85867f8 "At a Chamber of Commerce networking breakfast, two of my friends and I were standing in a circle talking. A stranger approached, interrupted our little reunion, and gave each of us her card. She then began talking about herself and her business without a hint of social awareness, or care about her interruption. She even had the tactless gall to ask us for referrals. When she left our small circle, we looked at each other and laughed, "What was that?" -- positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
228cc92 Expressing and demonstrating genuine interest for people can connect you on levels you may never have imagined. emotional-intelligence employee-engagement hire-keynote-speaker customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
a4f43c8 "Be the "Liker" "If you want to be liked, BE THE LIKER!" This was some of the best advice my enlightened mother ever gave me. Throughout my childhood, teen years, and adulthood, this golden nugget of simple wisdom empowered me to take personal responsibility for developing friendships. When you want to reach out, make new friends, and increase your likeability factor, step up and "like" others first. They will usually mirror your initiative and like you back." selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes initiative Susan C. Young
b4c22a9 Take the initiative to introduce yourself. One morning I was sitting on a bike in a spinning class at my gym. There was a lady whom I did not know sitting on the bike next to me. As we waited for the instructor, I decided to break the silence and start a conversation. I took the initiative to introduce myself and within a few short minutes, I knew her children's names, how long she had lived in Madison, which exercise classes she preferred, and where they went for Christmas. When the class was over, I confirmed that I remembered her name correctly, reminded her of mine and shared that it was a true pleasure meeting her. A simple introduction turned a stranger into a fresh and delightful new acquaintance. selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes initiative Susan C. Young
2667476 "Extend Invitations "How many times have you sat at home alone feeling jealous or sad that you were not invited to a party or out to dinner? You may have seen people having fun on Facebook and wondered what it would take to be included next time. And when you don't feel included, it can leave you feeling rejected, dismissed, lonely and excluded. It does not have to be this way. Why do we wait for others to do the inviting? You can change your social life instantly by taking the initiative to reach out and connect with someone." selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes initiative Susan C. Young
6480b92 Strengthen your first impressions by making the intentional effort to first earn people's trust, and rapport will naturally follow. trust best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
719d2ef Sociologically speaking, as Americans we often lack social, cultural, and mindful awareness. We hear the stories of how our arrogance has been known to offend, confuse, and alienate people from other cultures. Arrogance is the thief of mindfulness and it happens from both directions. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
2f0e0c0 "The road to hell" (in the metaphorical sense, of course), occurs when the people who have good intentions fail to act, follow-through, or live up to their promises, all of which creates stress, frustration, and disappointment. People can be earnest and well-meaning, but their words become hollow when actions do not follow their words. By setting good intentions and taking deliberate action to back intentions up, you can transform your results." selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes initiative Susan C. Young
2c2b1f2 "Can I Trust You? Years ago, I heard Lou Holtz speak at a national conference. His rock-solid reputation preceded him--he is the only coach in the history of college football to take six different football teams to a bowl game. He is not only well-respected for his ability to elevate football programs, but to elevate individuals as well. During his humorous and entertaining keynote, he taught a few small lessons which carried big meanings. He shared that every person you meet is privately asking themselves three questions: 1. Do you care about me? 2. Do I like you? 3. Can I trust you? When you make an authentic, sincere, and dignified effort to create a positive first impression, you increase your chances of receiving a "Yes!" to those questions. Unfortunately, if someone you meet answers "No!" you've got an uphill battle to earn their business or develop a friendship." trust best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
90da781 4 Steps for Understanding Each Other 1. Identify your beliefs and core values; ask how they determine your behaviors and habits. 2. Realize with whom you are interacting and try to identify how their values are explaining their behavior. 3. Assume positive intent. 4. Seek ways to adapt your behavior to help bridge the cultural gap. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
e3784c6 "Employee Engagement "Employee Engagement" has become a very hot topic in recent years. The escalating statistics for disengagement are alarming. In 2015, the Gallup Polls' "The State of the American Workforce" survey found that only 32.5 percent of the U.S. Workforce is engaged and committed where they work, and 54 percent say they would consider leaving their companies if they could receive a 20 percent raise elsewhere. Disengagement not only lowers performance, morale, and productivity, but it's costing employers billions of dollars a year. It's a growing problem, which has many companies baffled." selling-success positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes networking Susan C. Young
fa0f7ff "The South is known for its "Southern Hospitality," and I feel fortunate to have grown up in such a friendly and caring culture. Our remarkable mother has always exemplified these qualities and has been a consistent role model for making other people feel valued and important. She will approach new people in most any situation to gift them with a smile and a moment of her time. Regardless of their role, position, or stature, she confidently engages others with animation, enthusiasm, and interest. Her gentility makes people feel emotionally safe and cared for. This degree of friendliness melts resistance, lowers barriers, and opens hearts by valuing humanity. Almost always, her personal connections develop with feelings of mutual respect, appreciation, and friendship." trust best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
9e81199 Be Brave. Bravery takes fortitude--put yourself on the line, even if you risk failing, falling, being embarrassed, or looking stupid--if being brave were easy, more people would be. Just try it! selling-success positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes networking Susan C. Young
414bacc What About the Social Introvert? Perhaps you don't want to talk! Maybe you prefer to speak only when responding to another person. If you tend to be more reserved and less gregarious, the expression on your face will speak volumes. A pleasant expression and a genuine smile communicate friendliness and approachability that will lead you to a positive experience. Your body language engages--without words. trust personable-and-friendly best-motivational-speakers customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
7d922f7 Manners Matter. Courteous behavior is the hallmark of healthy relations and human interaction. Manners ensure you will be more respected, admired, and appreciated. Thank you! selling-success positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes networking Susan C. Young
ad9235f Polish the Gold. Be an optimist; look for the best in others, the best in situations, and focus on what is working rather than what is not. It's golden! selling-success positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes networking Susan C. Young
858c045 Fine-tune your rebounding and resiliency skills. Teach yourself different ways to stay mentally in the moment by projecting a friendly and positive vibe in everything you do. Remember, your vibe attracts your tribe. So be conscientious of your impact--it's powerful! trust personable-and-friendly best-motivational-speakers customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
74da28e First, take complete responsibility for your life and current outcomes. Then take proactive steps for the necessary action to move forward in your desired direction. This personal choice is at the heart of your achieving impressive results. Taking initiative is the start of all good things born from action . . . * Growth * Creativity * Enterprise * Invention * Success * Solutions * Accomplishment * Development * Positive Change * Transformation selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes initiative Susan C. Young
2a997f1 "Just Show Up. Guess what? Being in the right place at the right time can't happen without your first showing up. Companies have been started, marriages made, friendships found, careers created, and opportunities seized by those people who just showed up. Whether through coincidence, serendipity, strategy, or fate, taking the initiative to show up will reward you in ways which never would have occurred if you hadn't. Just by showing up, you have taken a proactive step to impress people by being there" in person" and demonstrating your willingness to be involved." selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes initiative Susan C. Young
d8b2e2e Have you ever had a friend in need whose only request was the gift of your presence? When major life changes happen or tragedies hit, you can find out very quickly who your real friends are because they are the ones who SHOW UP. selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes initiative Susan C. Young
f96ae5b In The Art of Connection, you will learn simple, yet powerful ways to build trust and rapport for connecting with ease. By being personable and friendly, you will receive more positive and welcoming reactions. emotional-intelligence employee-engagement hire-keynote-speaker customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
ef71d94 Encourage others to talk about themselves by asking questions and listening with genuine interest. Demonstrating such mutual respect will make you all the more fascinating for kinship and camaraderie. emotional-intelligence employee-engagement hire-keynote-speaker customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
232d2e2 Imagine how many new friends you would make, how much new business you could create, and how much fun you could have by simply taking the initiative to be the inviter. selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes initiative Susan C. Young
fec600d Imagine how many new friends you would make, how much new business you could create, and how much fun you could have by simply taking the initiative to be the inviter. Try it today. Welcome new relationships into your life that would never have occurred otherwise. selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes initiative Susan C. Young
5c70dc6 To gain greater understanding, clarity, and awareness, you must become aware of your values and beliefs. Think of a triangle or an iceberg. Below the waterline, your beliefs and your values build the foundation for your behavior. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
288753b "I disagree with the adage, "The road to hell is paved with good intentions." Good intentions are powerful mindsets which will drive your actions to accomplish the results you want. Setting good intentions sets you up for success by providing you with a vision and a plan to "get 'er done" and make it happen!" selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes initiative Susan C. Young
3fbe66c Navigating relationships within our own culture can be challenging enough. When diverse cultures are involved, however, a huge potential for misunderstanding, disrespect, miscommunication, and intolerance is present. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
a630e83 Sometimes we break people's trust accidentally. An infraction such as not returning a phone call, missing a deadline, being late for an appointment, divulging a confidence, or speaking out of turn can damage our perceived character and reputation. trust best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
17249cd ASK YOURSELF: Do you remember a gracious hostess, an engaging guest, or someone who worked the room like a honey bee in a flower garden? They would glide from one person to the next, spreading good will and cheer, being the glue that brought everyone together with ease. selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes networking Susan C. Young
e47e416 "Mix * Be situationally aware and pay attention to the people in the room. * Introduce guests or help strike up a conversation. * Be the one who takes the initiative and makes and effort to "work the room." * Make eye contact and acknowledge others with a smile and friendly gestures. * Greet people as they arrive, even if it is not your expected role. * Spot the people who may be first timers or guests and help them feel more welcomed and embraced." selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes networking Susan C. Young
f6b3896 The bottom line is that, as human beings, we all crave belonging and connection. This only happens when trust is established and continuously cultivated. trust best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
d092e2f When a leader nurtures an environment of trust, respect, and honesty--business soars, creativity and problem-solving are inspired, and collaboration enables people get more done in less time. trust best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
5a0d597 "Be the Inviter "When I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for life. Before going into a middle school one year, I interviewed the principal, Alexis Tibbetts, to ask what words of wisdom her students desperately needed to hear from me. She shared, "Kids can be so cruel. Some of the children never feel included or a part of something special. Please tell them that rather than being lonely and getting their feelings hurt, they can start doing the inviting." Her words were spot-on. Alexis went on to become a well-loved superintendent of schools in Okaloosa County, Florida. Her words of wisdom were game-changing for her students. They can be game-changing for you as well." selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes initiative Susan C. Young
3c10417 Trust and rapport are the connective tissue for gaining and maintaining healthy relationships. They provide people with the comfort and reassurance that they are doing business with an organization who cares. trust best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
445e561 "Top sales professionals will confirm that nurturing their "sphere of influence" is essential to their success. When trust and rapport are well cultivated, it can yield tremendous bottom-line results." trust best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
ff27dd3 Trust and rapport are essential for moving a positive first impression forward to create a meaningful and lasting connection. They are the heartbeat of business, the backbone for high performing teams, and the secret sauce for healthy relationships. wisconsin-keynote-speakers employee-engagement best-motivational-speakers customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
46a4b8b To Move from Woe to Wow with an Unhappy Customer. . . Thank the Customer! * Thank them for bringing his or her concerns to your attention. * Treat them with respect and empathy. * Avoid further inconvenience to them. positivity-quotes selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
40bc664 "12 Simple Ways to Deliver Service Beyond Self 1. Make it Easy for People to Do Business with You. 2. Be an Awesome, Sincere Listener. 3. Listen to Customers' Words and tone of voice, body language, and how they feel. Ask questions, listen, and meet them on their level. Explain, guide, educate, assist and do what is necessary to help them get the information they need to fully understand regarding their question or issue. 4. Show Enthusiasm. Greet customers with genuine interest. Give them your best. Think, act, and talk with positive enthusiasm and you will attract positive results. Your attitude is contagious! 5. Identify and Anticipate Needs. Most customer needs are more emotional rather than logical. 6. Under Promise & Over Deliver. Apply the principle of "Service Beyond Self" . . . give more than expected. Meet and exceed their expectations. If you can't serve their needs, connect them with whoever can. 7. Make them Feel Important. Our deepest desire is to feel important. People rarely care how much you know until they know how much you care. Use their names, find ways to compliment them--and be sincere. 8. Take Responsibility for their Satisfaction. Do whatever is necessary to help them solve their problems. Let them know that if they can't find answers to their questions to come back to you for help. 9. Treat your TEAM well. Fellow colleagues are your internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat your colleagues with respect; chances are they will have a higher regard for customers. 10. Choose an Attitude of Gratitude. Gratitude changes your perspective and helps you appreciate the good rather than simply taking it for granted. 11. Perform, Provide and Follow-Up. Always perform or provide your service in a spirit of excellence and integrity. If you say you're going to do something--DO IT! There is tremendous value in being a resource for your customer. If you can help them to succeed, they are more likely to help you succeed. Use Gracious Words. "Thank you, thank you very much." positivity-quotes selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
d261002 Decide today to take a stand, make a plan, and get. No one ever said it was going to be easy and wouldn't require effort. It will sometimes require that you go against the grain, face great challenge, conquer fear, overcome obstacles, and bounce back when knocked down. Choose to keep moving and don't give up. And if your ship still doesn't come in--swim out to it! selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes initiative Susan C. Young
7c76e38 When you have orientational awareness, your perceptions and impressions are based on location and proximity. Orientation may imply hierarchy, position, and prestige, or be the result of habits, traditions, and perceptions. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
4aec07e In America, when a man walks in front of a woman it may imply that they are not equals and he is exerting dominance over her, or being arrogant and rude. In a different culture, however, it may be presumed that he is someone worthy of profound respect and is protecting her by going first. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
ceb53d5 On a recent business trip, I reunited with a friend I had not seen in twenty years. After having a lovely lunch meeting, we came out of the restaurant to walk towards the parking lot. He automatically moved me to the inside of the sidewalk as he walked along the curbside. His orientational awareness illustrated a chivalrous gesture of protection and respect which impressed me greatly. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
24f77c6 As soon as someone believes you cannot be trusted, you are stopped dead in your tracks. Whether this perceived loss of trustworthiness is true or false, the perception alone can be damaging. trust best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
51d7606 I've Got to Trust You to Like You People want to do business with people whom they like and trust. If anything in a business presentation raises concerns or doubt about your trustworthiness, everything shuts down. And then there's little hope of moving forward in a positive way--you're done. trust best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
6a213b5 Meeting someone for the first time has significance, but for some people, the awkwardness can be so great that they avoid a conversation altogether. The person who may be shy, introverted, or afraid of sounding stupid may just choose to remain silent rather than take the risk of engaging in embarrassing dialogue. healthy-conversation positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
b6b539b "Going with Your Gut Your natural instincts are a great barometer for a person's trustworthiness. Listen to your gut when something feels amiss. When your natural "Spidey-Sense" kicks in, it may alerting you to red flags you would not see on the surface otherwise." trust best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
b5ad591 10 Ways to Be More Personable and Friendly 1. Listen more than you speak. 2. When you do speak, ask questions of the other person before volunteering your own story. 3. Show a genuine interest in what the other person has to share. 4. Keep the focus on the other person. People love to talk about themselves--their kids, their significant other, their pets, their job, etc. 5. Keep a positive attitude, a smile, and eye contact. 6. Be the glue that holds the conversation together. And learn to be the glue that keeps other groups of people together. 7. Laugh at other people's jokes. 8. Take the initiative to say hello and introduce yourself. 9. Get in tune with other people's emotions. 10. Embrace small talk as a positive way to begin new conversations. trust personable-and-friendly best-motivational-speakers customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
199e553 Mix, Mingle, Glow. Stretch beyond your own comfort zone to speak with, sit with, and start conversations with people whom you do not know. Take the initiative to help other people capture the spotlight and shine. selling-success positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes networking Susan C. Young
16cd797 "While some may consider being friendly an appealing personality trait, I challenge you to see it as a valuable skill. In a world where we are continuously bombarded with negativity and anxiety is at an all-time high, a warm and friendly person is a welcome relief. Training yourself to be the friendly "calm in the storm" makes you a true asset to your business, your family, and your community." trust personable-and-friendly best-motivational-speakers customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
98ac137 So, what if you are not naturally funny? Don't get discouraged. Do your research, gather ideas, and find your fun. Seek ways to laugh. Not only will doing this provide you with new material for making a great first impression, but laughter will bring you personal delight and satisfaction. Putting a smile on someone's face is one of the best gifts you can deliver. emotional-intelligence best-motivational-speakers build-rapport customer-service-quotes first-impressions-quotes speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
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