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eb5e606 "I love acronyms, don't you? They are quick and easy tools for remembering important lessons that are too good to forget. The PEACE acronym goes straight to the heart of the matter for delivering "Service Beyond Self." When you do this one thing, you will increase your opportunities, earn loyalty and respect, and rock your first and last impressions. Persistently Exceed All Customer Expectations" -- positivity-quotes selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
05ac60f Our cultural lens is so much a part of us that we are not even aware of how obvious it is to others. Like the nose on your face, you may forget that it is there, but everyone else sees it. I can't look at you and not see your nose. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
468c98a Kindness is a powerful bridge builder which unifies teams, bonds friends, supports loved ones, and spreads goodwill. Tending to your bridges will fortify your relationships in such way that you will keep your invitations coming and your options open for future opportunities. just-be-nice emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
8eeb9ad When it comes to meeting new people, playing well with others, and connecting on deeper levels, there are inherent gaps which can be closed only by being brave. When is bravery needed? just-be-nice emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
862be52 A high-pitched voice may sound less authoritative, more youthful, and less experienced, whereas, a lower pitched voice may be perceived as being more authoritative, confident, and credible. It is unfortunate that listeners will make assumptions based on these differences before even knowing the depth and value of your message. Play with your ranges and find a comfortably low pitch. Practice it to see if it makes a difference in conveying more authority and brilliance. positive-first-impression-quotes susanspeaks-com employee-engagement motivational-leadership-speaker customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
c2536bd When your speaking style is clear, confident, and concise, your listeners will perceive you as such. positive-first-impression-quotes susanspeaks-com employee-engagement motivational-leadership-speaker customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
fb0f27e Developing your eloquence and enunciation will reduce the likelihood of misinterpretation and misunderstanding, making your delivery more powerful. positive-first-impression-quotes susanspeaks-com employee-engagement motivational-leadership-speaker customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
c0d29ba By your practice of active listening, everyone involved benefits because you . . . * are more engaged and engaging; * demonstrate that you are interested in others and what they have to say; * make others feel important, respected, understood, and appreciated; * improve your memory and retention; * affirm to others that you are an authentic, caring, and compassionate person; make a great first and last impression healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
f2be2fd If the skill of participatory listening came effortlessly and easy for everyone, there would not be so many misunderstandings, communication breakdowns, irritations, and frustrations. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
a7d8f45 Active listening is key to all healthy and effective communication, however, it doesn't necessarily come easily. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
2fcd6f2 Through the years, I have heard that the average person speaks at about 150-160 words per minute, but can listen at a rate of about 1,000 words per minute. What is going on during all that extra mind time? * Our minds are racing ahead and preparing for the next thing we are going to say. * We are preoccupied with other thoughts, priorities, and distractions. * Our subconscious filters are thumbing through our database of memories, judgments, experiences, perspectives, and opinions to frame how we are going to interpret what we think someone is saying. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
7529e2c While active listening is crucial for optimal communication, we are faced with a dilemma which can perplex even the sincerest and engaged of individuals. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
acdab84 "You can have the perfect message, but it may fall on deaf ears when the listener is not prepared or open to listening. These listening "planes" were first introduced by the American composer Aaron Copland (1900-1990) as they pertain to music . . . 1. The Sensual Plane: You're aware of the music, but not engaged enough to have an opinion or judge it. 2. The Expressive Plane: You become more engaged by paying attention, finding meaning beyond the music, and noticing how it makes you feel. 3. The Musical Plane: You listen to the music with complete presence, noticing the musical elements of melody, harmony, pitch, tempo, rhythm, and form." healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
8bf733d Being proactive and intentional will enable you to create a positive experience for yourself and others. emotional-intelligence-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
2fccdf5 Some people not only burn their bridges, but they also torch the town! With all their deeds of drama and destruction, they leave behind an aftermath of distrust, disrespect, and disappointment. And for what? This behavior creates immeasurable suffering in all directions. It ruins reputations and business deals, shatters lives--and closes doors which can never be re-opened. These repercussions can be prevented or avoided by simply BEING NICE. just-be-nice emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
c7adedd Active listening requires being fully present and engaged in the moment. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
f4c4f01 When you are mindfully focused, the person with whom you are communicating feels that you are making them a priority--that you value their time and their perspective. It is in these moments that we can go to deeper levels of discovery, exploration, and connection. It is one of the most valuable gifts and finest compliments you can give to another. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
3035fd7 To Become an Attentive Listener . . . * Observe a person's physical presence to see how their body language aligns with their message. * Recognize what is being said on the surface. * Engage your intuition to hear the meaning, purpose, and motivation behind their message. * Be aware of your own internal responses and how you are feeling. * Put yourself in their shoes to better understand their perspective. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
c0df895 Becoming an empathetic listener helps you to better understand how another person feels and why they communicate as they do. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
53651e3 Your heightened awareness of their perceptions, experiences, emotions, and personality styles can reveal why they feel the way they do so that you can choose your responses wisely and compassionately. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
f362f40 My success with customers on the telephone wasn't by using pushy sales methods, but by engaging people in meaningful conversations which could lead to friendships on the phone before I ever met them. I would ask questions, listen to their stories, respond to their needs, develop rapport, and earn their business. When we would finally meet in person, it felt less like an introduction and more like a reunion. It was not only good business, we had fun in the process! healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
57ab4d1 For sixteen years, I had a spectacular real estate career in Tallahassee, Florida. I loved receiving telephone inquiries and making cold calls. I knew that if I could meet people on the phone, I could usually turn them into buyers. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
1847515 14 Ways to Become an Incredible Listener 1. Be present and provide your undivided attention. 2. Seek first to understand, then to be understood. 3. Listen attentively and respond appropriately. 4. Minimize or eliminate distractions. 5. Focus your attention and energy with singleness of purpose on what the other person is saying. 6. Quiet your mind and suspend your thoughts to make room in your head to hear what is said--in the moment! 7. Ask questions and demonstrate empathy. 8. Use your body language and nonverbal cues constructively and pay attention to theirs. 9. Follow the rhythm of their speech; hear their tone. 10. Repeat and summarize what you have heard them say to confirm understanding. 11. Be open-minded and non-defensive. 12. Respond rather than react. 13. Be respectful, calm, and positive. 14. Try to resolve conflicts, not win them. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
37aee83 You already know the difference between being a gracious person versus a rude one. etiquette-quotes good-manners-quotes emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
3d4c5c1 Your manners are critical for both making a positive first impression and creating success in life, love, and business. etiquette-quotes good-manners-quotes emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
6ae3c2e "Confession. Years ago, I was invited to a cocktail party for an Asian-American networking group. As I introduced myself to a Japanese businessman, I reached out and firmly shook his hand. Much to my embarrassment now, I automatically took my other hand and wrapped our hands in a "hand hug." This is a common gesture of friendship in the South. As his wife approached, however, she appeared appalled and felt disrespected that I was touching her husband. Our cultural differences were marked. Despite this cultural mishap, I was able to redeem myself. We all moved past it and delighted in an interesting conversation. Physical touch is a touchy topic (pun intended), especially when various cultures are involved." handshake-quotes emotional-intelligence-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
71114f4 Handshakes, Hugs & Other Touching. Learning how to touch appropriately can elevate your presentation, demonstrate respect, and convey confidence. handshake-quotes emotional-intelligence-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
f2b3574 Orientation & Proximity. Be aware of the orientation between yourself and others so that you can be sensitive and responsive to their comfort zones. proximity-quotes emotional-intelligence-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
c5cb172 Since we are all unique and individual, being cognizant of different personality styles will help you better recognize where others are coming from to minimize barriers, build trust, and catapult your newfound communication skills into meaningful connections. The savvy socializer knows this all. selling-success positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
1e6322d The Art of Communication shares insights to help you communicate with a higher awareness and focused intention and meet people on their level to increase clarity and understanding. selling-success positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
1976c28 When you begin conversations with confidence and listen attentively, you will become more flexible and adaptable in most any situation. selling-success positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
d9a718b Sometimes you must earn the right to be included. Otherwise, you may appear awkward or pushy. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
ca57568 When a person is focused completely on self it is nearly impossible to be mindful of others at the same time. That is a contradiction for healthy communication, networking, and relationship building. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
9bfdea6 Research has shown that smiling releases endorphins--the happy hormones that shift your physiology for improved well-being. When you smile and your eyes crinkle, your body releases chemicals that change the chemistry of your brain, lifting spirits, and reducing pain. Even when it is hard to smile and you are forcing it, positive changes take place in your physiology. expressions-of-emotion smiling-quotes susanspeaks-com body-language-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
609fa1a Your smile is a magnet for goodwill and positivity. In unison with your attitude, people gravitate to happy people! expressions-of-emotion smiling-quotes susanspeaks-com body-language-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
38024e5 "As the saying goes, "Smile and the world smiles with you, cry and you cry alone." Smiling is a universal symbol of happiness that transcends language and communication challenges." expressions-of-emotion smiling-quotes susanspeaks-com body-language-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
7685b96 No matter your age, a smile makes you look and feel better. People spend billions of dollars every year to get pumped, pulled, tucked, and tweaked in hopes of being more beautiful. But there is nothing like a genuine smile to transform your appearance and provide an instant facelift. expressions-of-emotion smiling-quotes susanspeaks-com body-language-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
2870441 "My friend Julie was cooking dinner in her kitchen one night. Her expression was blank as she stood alone working by herself. Her daughter walked in and gasped, "Mom! What's wrong?" She said "Nothing. I'm fine." In response, her daughter added, "Then tell your face! You scared me!" Emotional expressions can easily be misinterpreted when we are not aware of what people are seeing. Being deep in thought can look that way." expressions-of-emotion smiling-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
996c64f As a professional speaker, my facial expressions are essential for effectively telling stories, engaging audiences, fostering involvement, and connecting on a personal level. One day I decided to get Botox in my forehead to erase a few wrinkles and signs of aging. Much to my surprise and disappointment, I could no longer raise my eyebrows. My face was stuck in a heavy-browed expression, which is the polar-opposite of my joyful spirit and enthusiastic nature. It makes a funny story, but it taught me that authenticity wins over vanity any day! expressions-of-emotion smiling-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
977b663 "Poise: a graceful and elegant bearing in person; a composure of dignity and manner. Postures: the position of a person's body when standing, sitting, or walking; carriage, bearing, and stance. expressions-of-emotion smiling-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
f38ba6d Since non-verbal signals have five times the impact of verbal signals, paying attention to the image you are projecting is crucial to your first impressions. posture-quotes expressions-of-emotion susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
5509bfe Become aware of the physical distance and spatial orientation that you experience while in the company of others. Being empathetic and sensitive to a person's physical comfort zone can have a huge effect on the way in which you are received and perceived. expressions-of-emotion emotional-intelligence-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
318a11a To cultivate bravery and courage, take a deep breath & relax: When you feel fear, your body tenses up and your thoughts lead you down an anxiety-ridden path. Stop, breathe, relax. conquer-fear emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
b0fc901 To cultivate bravery and courage, borrow courage. There is inspiration all around you in the form of people who are living your dreams, achieving similar goals, and already succeeding. Knowing that something can be done is often half the battle. Most successful people find great reward in helping others reach for goals. conquer-fear emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
b75cda2 Seek to make others feel comfortable by demonstrating respect for their individual needs as well as their cultural norms. Your consideration and heightened awareness will guide you well--and help you make a great first impression. handshake-quotes emotional-intelligence-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
7cae868 With your mind alert and your eyes wide open, you will be better able to assess your space and your place for optimizing exchanges and your communication impressions. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
81afe7d When you are socially aware, you will realize whether you are forcing yourself into a conversation or have actually been invited to participate. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
b2e201e If you have ever experienced this type of unprofessional treatment, I doubt you would even consider giving them business in the future. Interrupting, ignoring, patronizing, or antagonizing a customer is like pouring gas on a fire and creates a more explosive situation than the original complaint. Still, it continues to happen every day, costing companies millions in lost revenue. healthy-conversation positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
eb756ad Polishing the gold in others is easy to do and a valuable habit to develop to transform your relationship results. People will usually rise to the occasion and live up to your positive expectations. how-to-be-complimentary find-the-best-in-others positivity-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
079ac59 To Polish the Gold & Help Others Shine . . . Say something nice! My wise mother raised us with the philosophy that if you can't say something nice, don't say anything at all. That is a Southern custom if there ever was one! It is easy to find fault, criticize, condemn, and complain--but none of these behaviors will help you enjoy positive relationship results. how-to-be-complimentary find-the-best-in-others polish-the-gold positivity-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
08c2d2a "To Polish the Gold & Help Others Shine . . . Catch people doing things right: Outstanding leaders know that people will be more engaged, perform at higher levels, and be more loyal when they are appreciated and celebrated. Jeff West, international speaker and author of The Unexpected Tour Guide, shares that "People will jump over high hurdles, fight fires and break through walls for leaders who find them doing things right. Building that kind of chemistry is essential if a team is going to jell." Capitalize on the opportunity to notice what people are doing right at work and at home and they will deliver their best. As the old saying goes, "A person who feels appreciated will always do more than expected." how-to-be-complimentary find-the-best-in-others polish-the-gold positivity-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
055f675 What are the key elements for a fabulous, well-delivered compliment? You . . . * are sincere and genuine. * give it freely without expecting anything in return. Your compliment is a selfless gift, not a boomerang. * are specific and detailed. * elaborate on why you like something. * describe how their positive virtue has positively impacted you. * can use adjectives for more colorful descriptions. * keep it positive. * say it like you mean it with intentional impact. * use discretion and good judgment. * leave no room for misinterpretation or misunderstanding. * say the right thing at the right moment and let it flow organically. Finding sincere ways to compliment others is a powerful way to make a great first and last impression. find-the-best-in-others how-to-give-a-compliment polish-the-gold positivity-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
432a5ba "It is unimpressive to interrupt another person while they are talking. Interrupting someone in mid-sentence demonstrates that your focus is on yourself, not the person talking. I had a friend who used a humorous retort whenever someone would interrupt him. He would graciously, albeit sarcastically, say, "I'm sorry, I didn't mean to speak while you were interrupting." It always got a laugh, yet he was cleverly letting the intruder know of his infraction without being too confrontational." etiquette-quotes good-manners-quotes emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
f4da171 Life rewards action. To get from where you are now to where you want to be requires forward movement and momentum. Although you may already know what it takes to bridge the gap, simply knowing what to do is not enough. emotional-intelligence-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
a72ab86 A smile is one of the most powerful and important body language cues we share with others--and as such a heartfelt emotion, it's impossible to express its effect on others in words. expressions-of-emotion smiling-quotes susanspeaks-com body-language-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
c316799 It is through these facial expressions that we write and feel our life story, create lifelong social habits--through which we are received and perceived by a multitude of others. When you want to make a positive first impression, let your face know! expressions-of-emotion smiling-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
1665b44 When my son was a teenager, he would use the 'poker face' tactic when I was lecturing, nagging, or suggesting. As a parent, it was maddening because I could not read his reactions! His stoicism would sometimes deflate my efforts or make me surrender in laughter, changing the subject all together. expressions-of-emotion smiling-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
a8ba327 We are more likely to trust a person who is easier to read; they're easier to believe. Or we tend to think that an energetic and happy person will be more productive. Even traits such as competence, dominance, and courage can be conveyed by certain facial expressions and will stimulate unconscious bias. expressions-of-emotion smiling-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
d79b73f ASK YOURSELF: Are your facial expressions in alignment with your true personality? Are they working on your behalf to project the best impression possible? expressions-of-emotion smiling-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
2d9fae1 It has been said that poise is our highest state of consciousness. It reflects your presence, composure, balance, gratitude, discretion, and self-respect. Whether a man or a woman, a poised person carries within themselves an elegant air of dignity and grace. Their personal brand is polished and purposeful. posture-quotes expressions-of-emotion susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
f6740b7 Ask any person trained in sign language and they will confirm the fact that you can talk with your hands. Your hand gestures communicate for you and are an integral part of your language. While some people may come by hand gestures naturally, you can learn to be even more expressive to get your points across--and to be memorable. posture-quotes expressions-of-emotion susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
f413181 We must remember that some hand gestures which are commonly used and widely accepted in the U.S. might be considered rude or offensive in other countries. As always, I encourage you to be mindful of how and where you use certain gestures to assure you maintain your professionalism and positive impressions. posture-quotes expressions-of-emotion susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
a29e3d7 "Many hospitality companies follow the "5 and 10 Rule," whereby when a customer is within ten feet of the employee, they should provide acknowledgement with eye contact and a genuine smile. When the customer is within five feet, it is encouraged to provide a warm welcome, sincere greeting, a friendly gesture, and offer to help, or to engage him or her in conversation." expressions-of-emotion emotional-intelligence-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
017942e What is acceptable on a personal level is very different from what is acceptable on a business level. When we utilize touch well, we can elevate our presentation, demonstrate respect, and convey confidence. However, when we use touch poorly, it can be disastrous, personally and professionally. handshake-quotes emotional-intelligence-quotes susanspeaks-com customer-service-quotes first-impressions-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
2e5bd7e A strong handshake conveys confidence, clarity, strength, and intention. As with everything else in life, if it is overzealous, it may be seen as aggressive, arrogant, or dominating. A bone-crushing vice-grip is just plain obnoxious and one of the fastest ways to make someone angry. handshake-quotes emotional-intelligence-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
d863eef "Palm Reading 101 * Palm Up-- Conveys openness, service, humility, and sympathy. * Palm Down--Demonstrates authority, superiority, and control. * Palm Vertical--Shows you are meeting on equal terms with a mutually respectful greeting. * Palm Wet, Cold, or Clammy--Ick! The "dead fish" is creepy. Make your hands warm and dry before reaching out to touch someone, please! It can also be conveyed as being nervous or over-excited. * Palm Perfect--This is my favorite. Better known as the "hand hug." While you are shaking hands with your right hand, place your left hand on top, wrapping both people in warmth and trust. This two-handed shake illustrates affection, caring, or concern, especially when you then reach up to grasp their arm or shoulder." handshake-quotes emotional-intelligence-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
5f2cf8b High fives and fist bumps have become the popular alternatives to traditional handshakes, especially among the younger generations. As a new social norm, they are used as a greeting, an approval, an acknowledgement, a celebration, and a gesture of understanding. High fives and fist bumps are also viewed as a healthier alternative to traditional handshakes because they don't spread germs. handshake-quotes emotional-intelligence-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
d0d22f8 Physical touch is one of my primary love languages. For those of us who share this love language, touching is an endearing gesture of affection, appreciation, and connection. It is not intended to be inappropriate in any way when we hug you upon meeting, pat your back, or squeeze your arm. For us, it is an enthusiastic demonstration of friendship. However, there are many people who do NOT like to be touched--men or women. In spite of our good intentions, touching can make others feel awkward, offended, and in the worst-case scenario, violated. It is crucial to be vigilant and socially aware enough that you can read people's cues to know when to pull back and contain yourself. handshake-quotes emotional-intelligence-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
533fd76 Your encounters will be more successful when you slow down, pay attention, and become more mindfully aware of the world around you. Heightening your awareness in your social, situational, contextual, orientational, and cultural scenarios will improve your agility as you adapt to new social settings. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
8ffc737 "I was once hired by an organization to deliver a workshop on networking. The goal was to provide their engineers with tools and strategies for expanding their circles of influence--to foster innovation, collaboration, and teambuilding. One of the engineers raised her hand in the middle of the program and bluntly said, "I'm happy with the people in my life and don't care to add any more." I respect and appreciate her position and have sometimes felt the same way. But, as long as we are alive, we will meet, greet, and interact with new people. Even if we are not inviting them into our personal lives, being socially brave will open new doors which may have remained closed otherwise." take-the-initiative emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
8afc8c8 Every one of us, at some time or another, has allowed fear to prevent us from living our best possible life. The first step in conquering our fears is to identify and confront them. Among the most common are: * Failure * Success * Being rejected * Looking stupid * Financial insecurity * Falling on your face * Being vulnerable * Appearing weak or unhealthy * Exposing your secrets * Being alone or unloved * Upsetting the status quo * Disappointing others conquer-fear emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
4789acb To cultivate bravery and courage, avoid the bystander effect. Rather than standing on the sidelines watching other people achieve their goals, jump in with both feet and get involved. conquer-fear emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
5028add Regardless of the trends we see in the deterioration of morality, respect, and values, wise people will still strive to take the high road to rise above the ever-increasing rudeness and stand apart from the crowd. etiquette-quotes good-manners-quotes emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
73f7d0c "I remember hearing years ago about a centenarian being interviewed on her birthday. She was asked, "Throughout your life, you have witnessed amazing change and innovation. The past one-hundred years have brought the inventions of the car, television, air conditioning, and microwave ovens. What is the most extraordinary change you have seen in your lifetime?" Without missing a beat, she replied, "That a teenager can say "suck" in front of their parents and get away with it!" While cultural norms may have changed with the times, being considerate of fellow human beings is not an antiquated notion; its time hasn't ended. Quite the opposite is true. In our world today, kindness and politeness are needed more than ever." etiquette-quotes good-manners-quotes emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
52d271e The elegance of etiquette is a timeless expression of class which transcends social status, demographics, educational level, and ethnicity. Good manners say more about you than the person who is on the receiving end. etiquette-quotes good-manners-quotes emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
4d99e5d As our society has become more casual, the line between a person's personal life and professional life has become blurred, especially with the advent of social media. Personal information, your manners (or lack thereof), opinions, and pictures of your private life are available for all the world to see. HR directors, recruiters, and potential employers will often ascertain a person's manners and moral compass from their online presence. etiquette-quotes good-manners-quotes emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
32d99b5 You would be surprised how even the simplest of smiles can ease a social situation, encourage another, remove barriers, and dissolve differences. It is not only a gift to the recipient, but you will receive affirming returns on your investment. expressions-of-emotion smiling-quotes susanspeaks-com law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
010b0ca "Smiling reduces blood pressure by lowering the stress-inducing hormones, such as adrenaline and cortisol. As my mother, who is now in her eighties, navigates the challenges of aging, her mantra has become, "Keep moving and keep smiling." She has observed the rapid decline of her friends who haven't. She is striving to stay strong, happy, and vital; her desire to smile is helping her to live a healthier, more satisfying, and longer life." expressions-of-emotion smiling-quotes susanspeaks-com body-language-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
9b10e6d How do you enter a room? How do you walk into a job interview? How do you approach a sales prospect for the first time? Accomplished leaders know that the way they make an entrance can project their confidence and set the tone for their interaction with others. Use your poise, postures, and gestures to make it grand. posture-quotes expressions-of-emotion susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
1cc8c1d Your poise, postures, and gestures are the physical manifestations of your attitudes, perceptions, belief systems, self-esteem, feelings, and engagement. Be sure to know if they are working well or hindering the actualization of your potential. Being the architect for your habitual patterns of non-verbal language, you have the power to change any of it at any time. posture-quotes expressions-of-emotion susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
6fb3a5c A smart way of using your hands to make you look more interesting, thoughtful, and self-assured is to steeple your hands and fingers. Try using it strategically in formal environments or workplaces to show confidence and consideration. posture-quotes expressions-of-emotion susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
d38bc78 As a professional speaker, Susanne travels all over the country and practically lives on airplanes. One day as she entered security to board yet another flight, she was struck by the poise, posture, and gestures of the man in front of her in line. As a communications expert, she observed his excellent presentation with appreciation and awe. The gentleman was dressed impeccably in a crisp white shirt and well-fitted suit and he sported a new haircut. She watched him as he removed his flawless leather belt, his gold money clip, and well-polished shoes. (And of course, he had Listerine in a baggie to ensure fresh breath!) The care with which he dismantled was impressive. His poised and fluid movements were deliberate and respectful of his personal possessions. As he regrouped and proceeded down the concourse, she was struck by how his stance and carriage intrigued and impressed her. His projection of elegance created a presence of pride and dignity. He left a remarkable impression. posture-quotes expressions-of-emotion susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
75b1b80 Social orientation can be used to your advantage to make a great first impression; however, it can also backfire when we violate the boundaries of someone else's personal space. Awareness of space, orientation, and proximity is a powerful tool for your relationship toolbox. posture-quotes expressions-of-emotion susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
926a379 Proxemics is the study of human use of space and the effects that population density has on behavior, social interaction, and communication. Imagine invisible bubbles around every person that provides each of us with comfort zones for social engagement and interaction. expressions-of-emotion emotional-intelligence-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
00e97f5 "One of the speaking programs I deliver is entitled, "Service with a Smile . . . How to Create a Sensational Customer Experience." Smiling is at the heart of my teaching because when employees smile while delivering service, it tells the guest/client/customer . . . You matter. You are important. We are glad you are here. We appreciate your business." expressions-of-emotion smiling-quotes susanspeaks-com body-language-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
edbc973 Smiling is one of your most powerful non-verbal behaviors. People do read a book by its cover and these expressions provide glimpses into what they will find inside. expressions-of-emotion smiling-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
905d3fa What are you projecting? How are you showing up? Are you aware of how your expressions are impacting your communication with others? expressions-of-emotion smiling-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
012c026 At any moment, you can use your face to open doors of opportunity if it demonstrates interest, enthusiasm, respect, understanding, delight, agreement, and more. expressions-of-emotion smiling-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
f31ec23 Look at the single words below; wear these emotions on your face for just a moment. Try them on for size and note how they make you feel: Happiness. Fear. Anger. Sadness. Contempt. Surprise. Disgust. These are the basic human emotions which communicate with clear understanding across cultures, languages, and countries. In other words, a smile naturally conveys happiness and a frown naturally conveys sadness, no matter where you may be using your passport. expressions-of-emotion smiling-quotes susanspeaks-com customer-service-quotes law-of-attraction-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
f1589e4 Situational awareness enables you to observe your periphery with a clear vision and emotional foresight, which may inevitably keep you socially, physically, or professionally out of harm's way. Connect the dots. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
2797113 When you enter a room, a social situation, or a business meeting, be mindful of cues; read between the lines to better understand people and events. What do these things tell you? positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
a58f824 "Being "appropriate" means being suitable, fitting, relevant, or proper in a situation. What may be appropriate in one circumstance can be terribly inappropriate in another. How does one discern? Sometimes it is simply a matter of maturity and experience." positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
8e46ff9 What is easy for one person may be terrifying for another. Not all people have developed an unshakable confidence to kick butt and conquer. How can meek and quiet wallflowers, both women and men, join the ranks of the risk takers and event shakers? The first step is to ask yourself how you may be feeling stuck and then get moving. take-the-initiative emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
50761ee We will judge others based on their behaviors with little to no understanding or regard for their beliefs or values--standards we may not know, nor typically see. When we do this, things can be taken completely out of context because we are assessing their behavior against our expectations, which are produced from our own personal value system. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
e2e3dea Conversation starters. Icebreakers. Openers. However you choose to label them, that moment when the first words come out of your mouth can make or break the outcome of your entire conversation. Been there, done that, right? healthy-conversation positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
fce0eca Inversely, when you are in a small group of people or friends and you don't make the effort to speak to everyone, it may be considered as rude. Rather than run the risk of people feeling neglected or dismissed, make the effort to Mix, Mingle, and Glow . . . selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes networking Susan C. Young
8143ee5 Speaking on Stage Speakers and presenters have only a few short seconds before their audience members begin forming opinions. True professionals know that beginning with impact determines audience engagement, the energy in the room, positive feedback, the quality of the experience, and whether or not their performance will be a success. A few of the popular methods which you can use to break the ice from the stage are: * Using music. * Using quotes. * Telling a joke. * Citing statistics. * Showing a video. * Asking questions. * Stating a problem. * Sharing acronyms. * Sharing a personal story. * Laying down a challenge. * Using analogies and comparisons. * Taking surveys; raise your hand if . . . Once you refine, define, and discover great conversation starters, you will enjoy renewed confidence for communicating well with new people. healthy-conversation positive-first-impression-quotes susanspeaks-com employee-engagement motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes public-speaking Susan C. Young
9ba978a To cultivate bravery and courage, start small. Taking small, consistent steps for calculated risks will help you test your footing. Once you begin enjoying mini-victories, you will be able to build upon your small successes to escalate momentum and strengthen your courage to take bigger ones. conquer-fear emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
5baeed3 "To cultivate bravery and courage, may the Force be with you. Whether you fortify yourself with a positive mental attitude, affirmations, faith in God, prayer, and meditation, or an innate sense of personal destiny, you have the power to summon your courage and be brave. "Make it so, Number One!" conquer-fear emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes communication-skills Susan C. Young
379cf1c Your life is happening in the NOW, yet the present moment is often squandered by your thinking about what has happened in the past or may happen in the future. selling-success positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes networking engagement Susan C. Young
48f2af4 Take the initiative with deliberate steps to be a polite person: 1. Say please when you are making a request or asking for help. 2. Say thank you when a person has said or done something kind or at your request. 3. Ask permission before borrowing something that's not yours. 4. Hold doors open for the next person coming through. 5. Offer a helping hand before being asked. 6. Let the people exiting an elevator step out before you step in. 7. Be kind to people who are in service positions. 8. Keep your negative opinions close to your vest and out of earshot where your words might hurt or offend. etiquette-quotes good-manners-quotes emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
ac21219 "Take the initiative with deliberate steps to be a polite person: 1. Cover your mouth when you cough or sneeze. 2. Reciprocate a thoughtful word or a good deed in kind. 3. Say "excuse me" when you bump into someone, unintentionally violate someone's space, or need to get someone's attention. 4. Apologize when you've made a mistake or are in the wrong. 5. Live by the "Golden Rule" and treat others the way you would like to be treated. 6. When dining at home or in a restaurant, wait until everyone is served before eating your meal. 7. Acknowledge notable events like birthdays, weddings, and anniversaries. 8. Reply to invitations, regardless of whether you will be able to attend. 9. Acknowledge and show gratitude for gifts and gestures of hospitality. 10. Put things back where they belong. Leave the world a better place than how you found it." etiquette-quotes good-manners-quotes emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
e4d4312 All manners are not created equal and can conjure different interpretations based on the environment in which they are being displayed. etiquette-quotes good-manners-quotes emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
20a8329 What is appropriate in one setting may be entirely inappropriate in another. How you behave at a football game is different than how you behave at your sister's wedding. How you interact with your closest friends will be different than how you engage with your boss. etiquette-quotes good-manners-quotes emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
2249def "For more than forty years, Judith Martin has inspired the world with advice on etiquette excellence, proper behavior, and codes of conduct through her critically acclaimed newspaper column, "Miss Manners." In an interview for her book, Miss Manners Minds Your Business, Mrs. Martin reminds us that "When you go to work, you want a degree of professionalism which does not involve hearing about all of the sordid details of a person's love life. We are not necessarily all friends, but have a job that needs to be done. A work friend is not always a social friend. One requires distance while the other embraces intimacy." etiquette-quotes good-manners-quotes emotional-intelligence-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
9549b6f Wouldn't it be wonderful to be a natural communicator and know exactly what, when, why, and how to speak so that your message is conveyed and received as you intend? selling-success positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
3f2b83d Communicating negatively (gossiping, bragging, bullying, and criticizing) can be disastrous to your reputation, cause you to lose the respect of others, and leave a terrible impression. Why leave this essential expertise up to chance when it can make or break the success of your relations? selling-success positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
c6bcadf Mindfulness is a quiet strength and deeply rooted value which many other cultures understand and often practice better than we do. It can be puzzling to people from other countries as to why Americans are so task-driven and action-oriented. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
883d080 "13 Simple Ways to Deliver Service Beyond Self 1. Make it Easy for People to Do Business with You. 2. Be an Awesome, Sincere Listener. 3. Listen to Customers' Words and tone of voice, body language, and how they feel. Ask questions, listen, and meet them on their level. Explain, guide, educate, assist and do what is necessary to help them get the information they need to fully understand regarding their question or issue. 4. Show Enthusiasm. Greet customers with genuine interest. Give them your best. Think, act, and talk with positive enthusiasm and you will attract positive results. Your attitude is contagious! 5. Identify and Anticipate Needs. Most customer needs are more emotional rather than logical. 6. Under Promise & Over Deliver. Apply the principle of "Service Beyond Self" . . . give more than expected. Meet and exceed their expectations. If you can't serve their needs, connect them with whoever can. 7. Make them Feel Important. Our deepest desire is to feel important. People rarely care how much you know until they know how much you care. Use their names, find ways to compliment them--and be sincere. 8. Take Responsibility for their Satisfaction. Do whatever is necessary to help them solve their problems. Let them know that if they can't find answers to their questions to come back to you for help. 9. Treat your TEAM well. Fellow colleagues are your internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat your colleagues with respect; chances are they will have a higher regard for customers. 10. Choose an Attitude of Gratitude. Gratitude changes your perspective and helps you appreciate the good rather than simply taking it for granted. 11. Perform, Provide and Follow-Up. Always perform or provide your service in a spirit of excellence and integrity. If you say you're going to do something--DO IT! There is tremendous value in being a resource for your customer. If you can help them to succeed, they are more likely to help you succeed. 12. Use Gracious Words. "Thank you, thank you very much." -- positivity-quotes selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
207e071 Initiative is The Start of All Good Things. Your ship will never come in if you don't send any out. Have you ever found yourself dreaming, hoping, and waiting passively for things to change or for your life to get better? selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes initiative Susan C. Young
a44ef3d Do you ever sit back and wonder how and why other people are so successful, productive, or accomplished? What is the driver that inspires them to go for the gold, seize opportunities, and make things happen? selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes initiative Susan C. Young
c30816d How do you know when to advance the conversation or when there's something still unresolved? When you are situationally aware, you watch the body language and notice the cues that are given to you. Listening and observing are being mindful in the best sense of the word. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
5a0d597 "Be the Inviter "When I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for life. Before going into a middle school one year, I interviewed the principal, Alexis Tibbetts, to ask what words of wisdom her students desperately needed to hear from me. She shared, "Kids can be so cruel. Some of the children never feel included or a part of something special. Please tell them that rather than being lonely and getting their feelings hurt, they can start doing the inviting." Her words were spot-on. Alexis went on to become a well-loved superintendent of schools in Okaloosa County, Florida. Her words of wisdom were game-changing for her students. They can be game-changing for you as well." selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes initiative Susan C. Young
f9ffcdb It is crucial to understand that there are myriad interpretations of behavior. When you subscribe only to yours, you may begin to think that everyone else is wrong and thus limit your flexibility and possibility. Developing cultural awareness will make your diverse relationships easier and more productive. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
ac5a8bc Your first words will outlive your conversations and impact how you are remembered, liked, or regarded. Wouldn't you enjoy opening conversations with ease and mutual recognition? The challenging part is that it can be . . . awkward! healthy-conversation positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
9c8f1aa Add a fresh twist of creativity to make a stellar impression which people won't soon forget. Granted, your venue will determine how far you can stretch and how creative you can be. Making small tweaks to your conversation starters can make a memorable impact! healthy-conversation positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
098e788 BE HERE NOW Do you feel fully present and engaged in the way you live your life? Do you immerse yourself in the moment or do you strive and struggle as you negotiate the distractions of our modern world? It's easy to have blind spots regarding how you are showing up for life when you are consistently bombarded with distractions, commitments, and personal preoccupations, isn't it? engaged selling-success positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes networking Susan C. Young
86ca438 Being 100 percent in the moment and focusing on the person you're with is one of the finest compliments you can offer. One of the most respectful and considerate things you can do for another is to truly be with them in the here and now. selling-success positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes networking Susan C. Young
5674967 Service Beyond Self. Value others; have a heart of service and generosity. Rise above self-interest. Ask what you can do for others, not what they can do for you. selling-success positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes networking Susan C. Young
b3d61b1 "Rather than being green with envy, realize that a dramatic difference between the "haves" and "have-nots" is the "do" and "do-nots." If you are seeking positive change and transformation, what can you begin to do?" -- selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes initiative Susan C. Young
89968b0 Do you attend networking events to give out as many cards as possible or is it your intention to deliver something of value? When you are busy charging ahead with your own agenda, you're not meeting the needs of anyone but yourself--and it's obvious! positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
424a23a Introduce Yourself. Being confident and outgoing will empower you to approach new people who might be reluctant to take the first step. It is amazing how many people we come in contact with yet pass like ships in the night without any engagement or connection. selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes initiative Susan C. Young
521ff1e Why Do Some People NOT Take Initiative? * They have a FEAR of . . . rejection, looking stupid, failing, criticism, getting out of their comfort zone, or imposing on other people. * They are unmotivated or uninspired. * They get stuck in negativity, confusion, stress, or doubt. * They don't want to upset the apple cart or the status quo. * They are lazy, disengaged, or indifferent. * They have LACK of . . . energy, desire, confidence, self-esteem, skills, creativity, imagination, connections, resources, education. selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes initiative Susan C. Young
f3fd8f6 The first step in getting unstuck and moving forward is to examine what is holding you back from taking action. The power is yours to set your intention and take the action needed to create the life you desire. You are in control of your initiative--be proactive. selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes initiative Susan C. Young
6f03886 Prepare yourself well by learning how to be more mindful in each interaction. The effort you put forth to gain insight will empower you to make a better impression on others, while enriching your opportunities to build enlightened, trusted relationships. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
be9a0e7 "Mingle * Be the connector--introduce people to each other who may not otherwise connect. * Be a conversation fire starter; point out what people have in common as you are introducing them. * Seek out the folks who may appear to be shy, or awkward, or wallflowers. Find ways to build trust and comfort. Engage them with a kind word to pull them out of their shell. * Arrive early and stay late; connect with people before and after your event. * Stretch beyond your comfort zone to speak with, sit with, and start conversations with people whom you do not know. * Offer to refill someone's drink or clear their plate. * Encourage introductions: "There is someone whom I would love for you to meet . . ." selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes networking Susan C. Young
913edf4 "You're Not Alone When I was speaking to thousands of teenagers a year, I interviewed my niece Sarah Jane, who was a high school student at the time. I asked, "What do you think would be helpful for kids to know that would make a difference in their lives." She said, "I was terrified, but I put on a happy face so that no one else would know. What I didn't realize is that everyone else was as scared as I was." Knowing others may feel the same way as you can make social situations feel less awkward. When approaching new people, find ways to put those at ease who might be reluctant to approach us otherwise. Where Can You Begin to Mix, Mingle & Glow?" selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes networking Susan C. Young
e238235 Glow What can you do and how can you be in order to bring out the best in others and truly help them shine? * Be complimentary; say something nice. * Be a great listener and make them feel like you are hanging on every word. * Create enthusiasm and anticipation for the person they are getting ready to meet. * Act as you have personally invited them to the party and help ensure they have a wonderful time. * Give people an experience, not just a conversation selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes networking Susan C. Young
35969fd "When you are "off somewhere else" people notice. Have you found yourself in conversations in which you're so concerned about what you are going to say next, that you don't even hear what the other person is saying? Guilty as charged, right?" selling-success positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes networking engagement Susan C. Young
56ebb7b A lack of engagement sends the message that you may not care, are not interested, are too busy, or that the other person does not matter to you. Even though this is rarely your intention, it can happen when you're not being mindful and deliberate to connect in the moment. selling-success positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes networking engagement Susan C. Young
890aabc Why Polish the Gold? * It builds your confidence when you realize that your words have power and can positively influence. * As you seek to find the good in others, you will enjoy the ripple effect reminder for finding the good in yourself. * It makes a great ice-breaker to begin a conversation. * It helps you meet new people and make new friends. * It strengthens your relationships and builds mutual admiration. * It brings more happiness and joy into your life. * A little praise goes a long way to make others happy. find-the-best-in-others how-to-give-a-compliment polish-the-gold positivity-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
09b200a "Service [sur-vis] noun 1. the act of helping, aiding, or doing work for another. "Does this dictionary definition sound simplistic? Well, it is foundational to delivering world-class, game-changing service. Did you notice it didn't mention you? True service takes the focus completely off you and devotes it entirely to the needs of another person." find-the-best-in-others how-to-give-a-compliment polish-the-gold positivity-quotes positive-first-impression-quotes susanspeaks-com motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes Susan C. Young
85867f8 "At a Chamber of Commerce networking breakfast, two of my friends and I were standing in a circle talking. A stranger approached, interrupted our little reunion, and gave each of us her card. She then began talking about herself and her business without a hint of social awareness, or care about her interruption. She even had the tactless gall to ask us for referrals. When she left our small circle, we looked at each other and laughed, "What was that?" -- positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
a4f43c8 "Be the "Liker" "If you want to be liked, BE THE LIKER!" This was some of the best advice my enlightened mother ever gave me. Throughout my childhood, teen years, and adulthood, this golden nugget of simple wisdom empowered me to take personal responsibility for developing friendships. When you want to reach out, make new friends, and increase your likeability factor, step up and "like" others first. They will usually mirror your initiative and like you back." selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes initiative Susan C. Young
b4c22a9 Take the initiative to introduce yourself. One morning I was sitting on a bike in a spinning class at my gym. There was a lady whom I did not know sitting on the bike next to me. As we waited for the instructor, I decided to break the silence and start a conversation. I took the initiative to introduce myself and within a few short minutes, I knew her children's names, how long she had lived in Madison, which exercise classes she preferred, and where they went for Christmas. When the class was over, I confirmed that I remembered her name correctly, reminded her of mine and shared that it was a true pleasure meeting her. A simple introduction turned a stranger into a fresh and delightful new acquaintance. selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes initiative Susan C. Young
2667476 "Extend Invitations "How many times have you sat at home alone feeling jealous or sad that you were not invited to a party or out to dinner? You may have seen people having fun on Facebook and wondered what it would take to be included next time. And when you don't feel included, it can leave you feeling rejected, dismissed, lonely and excluded. It does not have to be this way. Why do we wait for others to do the inviting? You can change your social life instantly by taking the initiative to reach out and connect with someone." selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes initiative Susan C. Young
719d2ef Sociologically speaking, as Americans we often lack social, cultural, and mindful awareness. We hear the stories of how our arrogance has been known to offend, confuse, and alienate people from other cultures. Arrogance is the thief of mindfulness and it happens from both directions. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
2f0e0c0 "The road to hell" (in the metaphorical sense, of course), occurs when the people who have good intentions fail to act, follow-through, or live up to their promises, all of which creates stress, frustration, and disappointment. People can be earnest and well-meaning, but their words become hollow when actions do not follow their words. By setting good intentions and taking deliberate action to back intentions up, you can transform your results." selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes initiative Susan C. Young
90da781 4 Steps for Understanding Each Other 1. Identify your beliefs and core values; ask how they determine your behaviors and habits. 2. Realize with whom you are interacting and try to identify how their values are explaining their behavior. 3. Assume positive intent. 4. Seek ways to adapt your behavior to help bridge the cultural gap. positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes mindfulness Susan C. Young
e3784c6 "Employee Engagement "Employee Engagement" has become a very hot topic in recent years. The escalating statistics for disengagement are alarming. In 2015, the Gallup Polls' "The State of the American Workforce" survey found that only 32.5 percent of the U.S. Workforce is engaged and committed where they work, and 54 percent say they would consider leaving their companies if they could receive a 20 percent raise elsewhere. Disengagement not only lowers performance, morale, and productivity, but it's costing employers billions of dollars a year. It's a growing problem, which has many companies baffled." selling-success positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes networking Susan C. Young
9e81199 Be Brave. Bravery takes fortitude--put yourself on the line, even if you risk failing, falling, being embarrassed, or looking stupid--if being brave were easy, more people would be. Just try it! selling-success positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes networking Susan C. Young
7d922f7 Manners Matter. Courteous behavior is the hallmark of healthy relations and human interaction. Manners ensure you will be more respected, admired, and appreciated. Thank you! selling-success positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes networking Susan C. Young
ad9235f Polish the Gold. Be an optimist; look for the best in others, the best in situations, and focus on what is working rather than what is not. It's golden! selling-success positive-first-impression-quotes susanspeaks-com employee-engagement customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes networking Susan C. Young
74da28e First, take complete responsibility for your life and current outcomes. Then take proactive steps for the necessary action to move forward in your desired direction. This personal choice is at the heart of your achieving impressive results. Taking initiative is the start of all good things born from action . . . * Growth * Creativity * Enterprise * Invention * Success * Solutions * Accomplishment * Development * Positive Change * Transformation selling-success service-beyond-self positive-first-impression-quotes susanspeaks-com customer-service-quotes motivational-speaker-susan-young quotes-by-susan-c-young relationship-quotes initiative Susan C. Young
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